the washer for laundry was out of order

they are actually still offering breakfast and the pool is open for 10 people max when other hotels aren t

hotel had a beautiful room for breakfast, the hotel room was new and clean, and we exceeded our expectations

the free parking, the free breakfast, the amazing staff members were so polite

the parking lot seems to be shared with park & fly guests and the neighboring restaurant

the gym was a small,11 x 13 foot room with a few items in there but really not enough space for more

near 3 connecting parks from blufftops to giant river-side park, with a large dog run (pets allowed)

restaurant bar sucks

many of parking lines have disappeared which was inconvenient at night

pool was under maintenance so unavailble for this trip

just put in a pool, which is great; however it is very very small and seems to only add chaos and noise

hot tub, sauna, swimming pool and good restaurants too

customer service excellent, rooms, restaurant, bar all excellent

the swimming pool was like a kids pool.

was a group of parents with not-so-well-behaved kids running around the entire outdoor dining area

the hotel was equipped with a guest laundry

rooms were clean, staff friendly, parking great, and breakfast had a good selection

liked the pool

shuttle to

breakfast was great staff was very helpful.

guest laundry equipment out of service. miniature room.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

i just liked the location of the hotel, the ease of getting there and the pool and commons area was very relaxing

the breakfast could have been better and maybe have proper plates and cutlery.

the breakfast was great

difficult to manage with kids-parents like the hot tub and kids like the pool

the pool and the hot tub were extremely clean

provided us with late check out.

shuttle bus from airport

the breakfast was the bomb !!!! awesome!!

the food was healthy and excellent. bed was cozy. loved the pool and laundry

the food was healthy and excellent. bed was cozy. loved the pool and laundry

the pool area was safe clean and a great place for the kids to hang while i went to work

i only received room service on alternate days

nice decor in the lobby and bar area

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

very clean interior including the laundry room, which i used due to a long stay for business.

the pool area was nicely kept on saturday

), bed was comfortable, and pet friendly

wifi was not working during my stay

wifi was down the whole time. bed was hard and squeaky.

breakfast was just ok nothing great

(receptionist lacie , breakfast attendant)

you had to make sure you had breakfast early, as even the drinks were locked up by 930

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

tub didn't drain well, the yoga mats in the gym were really gross, and the room with two queen beds was tiny

room service very prompt

the gym needs some mats and no music or better music

they offer room service and there's a restaurant, but there is no breakfast bar

complimentary apples and oranges in the gym were nice

location, i liked having my own kitchen, not a ton of people around (i stayed over the weekend), i want the desk

we enjoyed the outside pool too

staff are friendly. free breakfast.working kitchen

nice room and outdoor pool was a fun change.

great staff and great pool and great location!!!

wifi was not working, unable to access internet on laptop or phone.

the kids enjoyed the pool

we also enjoyed the pool and exercise room

the kids enjoyed the pool

neat, great staff, decent pool, quiet, great atmosphere at lobby. two tvs in the room.

breakfast options were great, free laundry facilities, clean and very friendly staff!

liked the shuttle option to get to the xcel center

breakfast was good the pool was great everyone was nice

no shuttle service to the state fair.

room was very nice with a kitchen area

room must have been right next to the laundry because there were load noises throughout the morning that vibrated

to check in delayed because rooms were not ready laundry room could not resolve a problem efficiently valet

no self laundry facilities

the free breakfast has a pretty good selection, and their guest laundry is also convenient if you want to travel

couldn t use the kitchenette since it had no tableware and cutlery

wish our bathroom had a tub. also was hoping for a hot tub in the pool area.

younger kids will have less to do but still very comfortable

breakfast was great. good selection . plenty of seating.

wifi signal dropped continuously

we did not want room cleaning after the first night for a variety of logistical reasons (sleeping kids, getting

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

we even used the guest laundry room

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

we did not use the pool or exercise area but if it was a longer stay we would have liked this addition

the suite room that we were in was huge with a full kitchen and it felt like a nice condo

guest laundry and pool was small

no guest laundry. had to drive miles to a laundromat.

room service was horrible.

how small the pool area was

cleanliness, the comfortable bed, the free shuttle, and the helpful staff the parking was very

bar was terrible i asked for coffee they didn't have any

the property was beautiful! the restaurant and bar were very nice as well.

pool is alittle to open to non swimmer eyes as it has full length windows facing main entrance,

s parts of hue building that aren t finished the bar is right on top of check in area which is odd restaurant

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff,

pool laundry access to skywalk and public transport

about lack of wifi during stay affecting my experience resolved by manager on duty quickly to my satisfaction

very nice hotel and the pool was great.

pool and 24-hr gym was decently sized

wish the bar was open later

beautiful decor, laundry and security measures. close to regions hospital

many kids in pool no jacuzzi for adults to unwind

it would have been nice if the bar was open to serve drinks

gym is excellent, pool is reasonable

many kids in pool no jacuzzi for adults to unwind

they offer a guest laundry as well

didn t like that you have to pay a pet fee per night, i don t like that each time i stay at that property

breakfast was awesome best hotel i have been to with a buffet loved it

the restaurant and bar are open late (i believe until midnight), which isn't always the case at a lot of hotels

the gym, meals and drink tickets exceeded expectations

had laundry facilities and nice ironing board in room

clean laundry room, fitness center

wifi service wasn't working well which made it difficult for my husband to work

the pool is the size of my kitchen

room service only came on the last day we were there, and our do not disturb door sign was stolen

the laundry machines were on different floors. those could be in a central convenient area.

he said that they were short staff and no one was there to do the laundry so he can not grab new towels for us

the shuttle back from hockey game

we did not get a chance to use the pool

great location and pet friendly

oh, and get the dryer onsite fixed for laundry

no working wi-fi. it was a long 3 days not having any wifi in our room

like the whole set up of the room it s clean and convenient closer to restaurants and pool area was cool

it's a struggle to find a good parking spot due to the bar/restaurant next door.

one could order room service from the hotel using the attached green mill restaurant, you could not do a room

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

the bar was fantastic and bartender was incredibly kind

check in staff not so friendly. couldn t get in room service for breakfast

we enjoyed eating at the restaurant. the shuttle service to and from the airport was suburb.

have been more accomodating to vegans - the breakfast items were extremely limited to plant-based eaters

club level with breakfast

the evening hors d'oeuvres and morning breakfast were fabulous, as well as the young woman that oversaw both

had the shuttle take me to the funeral home and offered to pick me up after the services

restaurant & bar on site with great food & service

were no club level extras in the pool and fitness center were closed

the hotel has great amenities such as complimentary breakfast, laundry room, exercise room, elevators, snacks

enough; availability of useful travel amenities like a workout room, laundry room, pool and a small store to

laundry room was okay

also great that they have laundry facility which we needed

the laundry facilities were clean and very convenient

wifi didn t work.

kids enjoyed the pool

fitness center was very small

pool was closed

we like the pool, the rooms are spacious

going on in main lobby, no on-site laundry

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

the indoor pool was fun and clean

wifi is nonexistent, the bathtub had mildew in spots, and when we got there they were completely

location and shuttles

one of our beds had dirty laundry in it

breakfast included (in my rate) and generous

we ordered room service the first night and the food was excellent

pool was too deep for younger kids.

great breakfast and happy hour. no masks and no mask police.

only for little kids

very clean, and free wifi. peaceful and the staff were helpful and friendly.

shuttle service to the mall of america, clean and modern decor, prompt room service, free parking

would be nice if the indoor pool was bigger.

from the early check in to the shuttle bus

no laundry facilties at the hotel

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

only thing which clicked was there wasn't a laundry in the building

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

pleased to find full size refrigerator and kitchen sink in our room

i had to say anything negative i guess the only thing i would say is that the swimming pool is too small for

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

pool was shut down and my fridge was not working properly.

hotel was quiet, well maintained, staff was extremely friendly and professional, breakfast had turkey products

the breakfast was good. lots to choose from. the counters were always clean

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

they had laundry facilities which we needed and used

they had no shampoo, no laundry bag, no tissues in the room

no coffee in the rooms, and they can t give you change for laundry but we had some

(possibly dry laundry soap flakes

laundry detergent was too strong smelling

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

earlier shuttle

wifi was on and off and because of the covid situation they were not offering breakfast.

the pool was small but it was okay wasn't there for the pool.

made us feel like family, assisting in many small but helpful ways--change for laundry, cleaned the room kitchen

& they also have washers and dryers available (which would be great if you needed to do some laundry)

even the breakfast staff was amazing

nice room that had everything i could need. breakfast offered a variety and it was all fresh.

the kitchen had everything one might need

on site laundry hot tub & pool exercise room a cafe offering starbucks coffee , breakfast, lunch & early

stayed at this hotel for the pool was over chlorinated

kids hated swimming in it and made our trip unpleasant

the pool was a hot as a hot tub and my kids hated it. it was uncomfortable hot.

the pool was also closed down, so no swimming

canceled my reservation because i was disappointed to learn that the hot tub (whirlpool) was out of order

breakfast was exceptional and all staff members we're extremely courteous and helpful

for 3 nights, nice breakfast, clean rooms, quiet really likes small but comfortable hot pool

great breakfast, very clean, easy to get to. staff was friendly

this property advertises a spa and it was shut down, not out of order, emptied and closed!!!

then later she was kind enough to give us extra laundry

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

laundry and reception have been great

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

was surprised breakfast was not served until 7 am with many guest traveling and needing to be on the road earlier

had to walk across street for laundry and pay for breakfasts

close to the airport, clean, good gym

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

nice hotel bar with drinks and food

95 for wifi which we didn't request

free laundry services

easy check-in responsive staff laundry facilities

good laundry facility

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

i like breakfast in the morning all hotel should have that and the indoor pool.

friendly staff, free tea and coffee in reception, clean, laundry available

reservation said i would get a pet basket with bowls, etc

told we had to call to get are room cleaned and also whatever extra they put in the pool had my kids eyes burning

could not figure out how to get wifi in the room.

covid restrictions on the pool and gym, but i get it, we gotta social distance

there was free self-serve laundry which was an amazing perk

we loved that the laundry was free and there were plenty of machines

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

i liked the free laundry. we stayed 9 days and were very comfortable.

while i did not have time to appreciate the pool, it seemed nice

didn't eat breakfast. room was fine.

breakfast could have been better

the room was decent, but had some damaged/outdated furniture, and there was no body wash or bar of soap for

on saturday night we came back late and the parking lot was full

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the location is great and my kids loved riding the shuttle to the

the rooms were so big for the price! we were able to get some privacy from the kids

very big, free parking, clean hallways, gym facilities and even the laundry room!

no breakfast offered, none available close by. laundry facility was good.

of service room temperature coffe served in lobby loud staff walking hallway at 4am nobreakfast bar and restaurant

loud party that kept my kids and us up till past 1am but staff was very nice about making it right and making

spacious spa pool, cleanliness, price was decent.

was a lot of noise coming from the laundry or maintenance room above

the gym equipment was not the greatest, some of the machines did not even work

the pool was pretty small

wifi sucks

the only reason we chose this hotel was strictly for the pool and or hot tub and it for sure pleased us

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

location is great. safe parking nice room

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

staff was friendly & there's onsite laundry

motorcoach parking available. close to my final destination.

not a full kitchen and pool is still closed

room service available

didnt like that the bottles of heineken that i ordered came open from the bar when i went to pick them up

from the room, i called for room service, i called the front desk multiple times and the majority of the times

to call room service did not work

the kids loved the pool

we asked them if there was a laundry room and for extra toilet paper

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

clean, modern room. great amenities of in room kitchenette and shared laundry

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

the room we had was next to the elevator and laundry so it was noisy all night

i wish they had laundry machines in addition to send out services

the pool was large and our room was very nice.

lots of kids in the pool and no hot tub. still recommended.

attached to mall of america and had an airport shuttle

a breakfast bar with coffee, bagels, toast something light to eat first thing in the morning

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

looked like an old building and it smelled like an old building in the halls and room service did not pick up

liked the bar area & staff there for our planned family social time

and i really enjoyed shuttle service to moa and airport

off the highway, super close to airport, shuttle service, ease of checkin, friendliness of the staff, clean and

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

booked a room with a fireplace and a family room, but got a really small room without a

nice bar and staff. liked the breakfast

juice,water, granola bar that is mostly sugar

i loved the wave pool. totem towers were also amazing. our hotel was also very comfortable.

room service

the environment and activities for the kids

provide at least continental breakfast for kids with that price per night.

drunk people. near kids.

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

nothing except the wifi goes out in and out.

the pool was awesome, had alot of fun with the kids

called down to learn that we were above the laundry

it didn't have continental breakfast.

the bar tender was also very friendly and our service in the bar and room service was fantastic

very clean. comfortable beds. friendly, efficient staff. timely shuttle service as promised.

the bar and restaurant is awesome

and a laundry room

pets

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both

excellent breakfast, superior accommodations and outstanding customer service!

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

breakfast was great, big variety between hot and cold

pool was nice sized

great breakfast buffet

the hotel was clean and comfortable. the breakfast was very good. the pancakes were excellent.

also said pet friendly and son called to book room and was told that the website was wrong

thw only thing lacking is a laundry room at rhis ptoperty!!

used the laundry facility and put my money into the dryer and the dryer didn t start

had trouble finding laundry room and there was not change machine there

no way to do laundry.

only need a laundry room to be absolutely p

no laundry facilities

nice comfy rooms. hot tub is spacious. the pool is good for younger kids. staff is friendly.

pool was extremely small. no continental breakfast

and the amenities including, pool and fitness center, as well as breakfast

are very clean, pool and whirlpool are really nice and families love it

was very helpful that there were laundry facilities, but there were issues: - signage to the laundry room was

oh, and the laundry situation

was told it was air conditioning on the roof or the laundry room

laundry is a hassle expect long waits since everyone else is trying to use the same tiny washer

staff friendliness, location, laundry