first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

hotel location, cleaning wifi

really, could have done with more staff on in the evning to cope with the bar and restaurant

location. pet friendly

secure parking. room had a balcony. good wifi signal. close to ferry port.

wifi was good and easy to access

is being refurbished so no bar or kitchen facilities

safe, bar fridge and espresso maker with pods

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

good laundry service, efficient friendly staff

breakfast was one of the best i've ever had

lovely pool area with bar and excellent view with fabulous sunset

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

very friendly staff, beautiful location and atmosphere. nice swimming pool.

wifi connection dropped and was not repaired in the weekend, although a backup connection was

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

the room was a good size and the wifi was fast too

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

pet friendly with pet bed & feeding bowls in room a nice extra touch

the wifi did not work during the entire stay

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

felipe at the bar was friendly and professional

maybe in the height of the season, the bar nside the hotel would be open

wifi connection not monitored at frecuent cuts

underground parking was a bonus and it's free

location, easy access, secure parking and free of charge , lovely clean room , modern

excellent hotel with included private parking ( own key for entry) good cafeteria

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

good off road parking under the hotel

laundry service was very expensive

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location is good - near the port, in which restaurants and bars are located

laundry bill was expensive

wifi: free and worked well from our room

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

the charge 11 euros a night per pet. complete rip off.

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

great pool and outside bar area

the bar was great, and breakfast was fab - lots of choice

perfect for families; my kids enjoyed the playroom

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

wifi didn't work

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

it was very well located, near the guggenheim museum. the room service was also good.

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

little effort appeared to be made to get the nightdress back from the laundry

cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment

they put in twin beds for my kids

pool is rather small - no place to sit while the kids

not very pet friendly. staff unfriendly in reception and bar area.

they even let me have late check out (subject to surcharge)

maybe a pool

wanted to get a spa treatment in the evening at 8 p

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

great location, close to center, modern hotel, nice and new bathrooms, great gym

wifi was slow. parking was full when we arrived.

breakfast was great and the bar in the evening offered a nice little place to wind down at the end of a busy

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

great location with parking and pet friendly,lovely staff

the pool is tiny not like in the photo

there are ev charging points for a little extra payment

the spa and massage treatments were excellent and the welcome drink was a nice touch

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

spa was ok but the hammam not hot enough

excellent breakfast. excellent staff members.

could not use the sauna without payment for spa treatment

no spa facilities, sauna steam room etc...

my shirt got lost in the laundry

high standard of maintenance and great ambience, especially in the ground floor bar area

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

awesome location, friendly staff, smelled really good, great gym, great products

loved the spa like bathroom and shower with glass view to room and window

breakfast was additional 11 euros and was amazing, it had local products

tea / coffee in room insufficient wifi poor

no kettle in the room , had to ask for a corkscrew. gym off site

location not great, expensive (but there was a conference on) and poor bar area

breakfast fabulous location close to underground and tram and walking distance to the old town

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

the wifi worked well

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

perfect amenities, clean room,and delicious breakfast!

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi was free and stable

the free wifi was slow and streaming only worked when downloading a movie.

disappointed gym / spa facilities not open but understandable in covid times.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

good location nice bar and courtyard staff excellent

the wifi. to get wifi you had to put in your email address and it was then free

the room was too hot and when we opened window got noise from the terrace bar below

ev charger would not work with my means of payment

we do appreciate that it was pet-friendly, though

room service was prompt and absolutely delicious, and the location couldn t be better just a

hotel staff was very kind and helpful, also our pet felt welcome

gym was very small

the gym is very bad

snack bar in lobby very handy for drinks and meals

spa was busy

room was comfortable, wifi worked, staff very friendly and helpful

can t order room service (not even a coffee) until 11am

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

free coffee in the bar area was a bonus

gym is included until 10pm

plenty of sockets, fast wifi

the room was very comfortable and room service was good value, a varied menu and delivered promptly

staff, facilated an early check in and always available to answer questions

room service was below par the shower had mold on the sides and the drain was semi clogged and

wifi in the room could have been more consistent

bar area lovely and service excellent

asked for laundry service and reception informed me to leave the plastic bag in my room

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

helpful staff made an effort offered a discount on the pet policy - see below

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

wifi was a bit sporadic

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

good wifi! very central location, perfect for tourists.

wifi can definitely work better

used the laundry service twice and both times we received our garments back already in the afternoon: this

we ordered a pizza through room service

room service

excellent up market tapas bars nearby

hotel staff was very welcoming and also gave us early check in, and gave information about the area

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

very nice decor !! very nice breakfast very clean

pool not open

staff were very helpful snd the rooftop bar was a lovely place to relax

stable wifi in room

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

very close to the airport and with a free shuttle also pet friendly

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

my kids would've appreciated internet tv. ;)

dry cleaning service despite it being listed on the in-room laundry information

room service available, brakfast very tasty and a restaurant within the same building

wifi cut out at times which was hard when we had t do unexpected work calls.

is no room service for breakfast and the options offered in the evening are very scarce

fantastic location. early check in. complimentary drinks.

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

room service and location excellent.

very clean room, friendly and helpful staff, nice room service

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great location, very clean. excellent wifi. helpful staff.

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

water hot, wifi fast and self-service continental breakfast generous

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel bar is lovely, and used by locals too

lovely staff who gave us an early check in and fab restaurant/bar

very handy to have outdoor pool despite having to share with gym

the indoor pool is in the health complex next door, is 20 euros per person, and kids

everything is close by with many kids play areas

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the kids enjoyed the snooker table

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which

good bar with nice selection of wine ans beer

they didn't have combs and in my room there weren't amenities the gym was closed at 9 am.

no breakfast buffet restaurant, only a spanish style bar

conveniently located off the main road in derio, near bilbao, with plenty of parking available

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

the gym is extremely small and there are no weights, mat or even towels

tooo many kids and very loud at the bar

no minibar; pool ceiling a bit dilapidated

pool is a little small but fine for families. gym equipment has seen better days.

breakfast price/value, room service fee

the beds were comfortable and wifi strong

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

good parking if you are driving

the lively restraunt and bar was a warm and entertaining place to sit

parking and wifi as published

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby