the location on the river was very good and the wifi worked very well.

fabulous location, beautiful room, clean, great bar area and terrace

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

safe, bar fridge and espresso maker with pods

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

i have never had bad coffee in a bar or restaurant in spain so it should be

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

location. pet friendly

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

good laundry service, efficient friendly staff

breakfast was one of the best i've ever had

lovely pool area with bar and excellent view with fabulous sunset

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

very friendly staff, beautiful location and atmosphere. nice swimming pool.

laundry service was very expensive

location , cleanliness , wifi , good breakfast , value for money .

staff is very very friendly and smily. private parking is very useful, location is cool

wifi working perfectly

also late check out 12:00 which a big bonus

good off road parking under the hotel

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

staff were friendly, free parking very

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

underground parking was a bonus and it's free

also breakfast does not start until 7

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

the pet bed, food and bowls were an excellent idea

pet friendly

coffee was however available at the bar and on demand

felipe at the bar was friendly and professional

great atmosphere in the bar and restaurant

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

wifi ok

laundry bill was expensive

wifi: free and worked well from our room

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

the charge 11 euros a night per pet. complete rip off.

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

great pool and outside bar area

the bar was great, and breakfast was fab - lots of choice

perfect for families; my kids enjoyed the playroom

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

wifi didn't work

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

it was very well located, near the guggenheim museum. the room service was also good.

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

little effort appeared to be made to get the nightdress back from the laundry

cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment

they put in twin beds for my kids

pool is rather small - no place to sit while the kids

not very pet friendly. staff unfriendly in reception and bar area.

they even let me have late check out (subject to surcharge)

maybe a pool

wanted to get a spa treatment in the evening at 8 p

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

great location, close to center, modern hotel, nice and new bathrooms, great gym

wifi was slow. parking was full when we arrived.

breakfast was great and the bar in the evening offered a nice little place to wind down at the end of a busy

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

great location with parking and pet friendly,lovely staff

the pool is tiny not like in the photo

there are ev charging points for a little extra payment

the spa and massage treatments were excellent and the welcome drink was a nice touch

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

spa was ok but the hammam not hot enough

excellent breakfast. excellent staff members.

could not use the sauna without payment for spa treatment

no spa facilities, sauna steam room etc...

my shirt got lost in the laundry

high standard of maintenance and great ambience, especially in the ground floor bar area

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

awesome location, friendly staff, smelled really good, great gym, great products

loved the spa like bathroom and shower with glass view to room and window

there was something like a kitchen with microwave, coffee and snack machine

wifi and price

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi was not good

wifi reception in room was poor

and the gym nearby was included and definitely has exceeded my expectations

room service was excellent

the gym is not located at the property. this should be advised in the property description.

room service took almost an hour

breakfast was great with a big choice beautifully presented

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

perfect amenities, clean room,and delicious breakfast!

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi was free and stable

the free wifi was slow and streaming only worked when downloading a movie.

disappointed gym / spa facilities not open but understandable in covid times.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

good location nice bar and courtyard staff excellent

the wifi. to get wifi you had to put in your email address and it was then free

the room was too hot and when we opened window got noise from the terrace bar below

ev charger would not work with my means of payment

we do appreciate that it was pet-friendly, though

room service was prompt and absolutely delicious, and the location couldn t be better just a

hotel staff was very kind and helpful, also our pet felt welcome

gym was very small

the gym is very bad

snack bar in lobby very handy for drinks and meals

spa was busy

room was comfortable, wifi worked, staff very friendly and helpful

can t order room service (not even a coffee) until 11am

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

free coffee in the bar area was a bonus

gym is included until 10pm

plenty of sockets, fast wifi

the room was very comfortable and room service was good value, a varied menu and delivered promptly

staff, facilated an early check in and always available to answer questions

room service was below par the shower had mold on the sides and the drain was semi clogged and

wifi in the room could have been more consistent

bar area lovely and service excellent

asked for laundry service and reception informed me to leave the plastic bag in my room

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

helpful staff made an effort offered a discount on the pet policy - see below

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

wifi was a bit sporadic

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

good wifi! very central location, perfect for tourists.

wifi can definitely work better

used the laundry service twice and both times we received our garments back already in the afternoon: this

we ordered a pizza through room service

room service

excellent up market tapas bars nearby

hotel staff was very welcoming and also gave us early check in, and gave information about the area

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

very nice decor !! very nice breakfast very clean

pool not open

staff were very helpful snd the rooftop bar was a lovely place to relax

dry cleaning service despite it being listed on the in-room laundry information

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

fantastic location. early check in. complimentary drinks.

decent wifi. comfortable bed.

is no room service for breakfast and the options offered in the evening are very scarce

great to spend a night close to the airport. great breakfast from 5am.

great breakfast and free parking place just in front of the hotel

paid extra because i was traveling with my kids who are 20 years old

no conditioner (only shampoo). wifi was hit-and-miss. no minibar.

extra bonus that breakfast was available already from 5 am

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

room service and location excellent.

very clean room, friendly and helpful staff, nice room service

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great location, very clean. excellent wifi. helpful staff.

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

water hot, wifi fast and self-service continental breakfast generous

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel bar is lovely, and used by locals too

lovely staff who gave us an early check in and fab restaurant/bar

very handy to have outdoor pool despite having to share with gym

the indoor pool is in the health complex next door, is 20 euros per person, and kids

everything is close by with many kids play areas

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the kids enjoyed the snooker table

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which

good bar with nice selection of wine ans beer

they didn't have combs and in my room there weren't amenities the gym was closed at 9 am.

no breakfast buffet restaurant, only a spanish style bar

conveniently located off the main road in derio, near bilbao, with plenty of parking available

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

the gym is extremely small and there are no weights, mat or even towels

tooo many kids and very loud at the bar

no minibar; pool ceiling a bit dilapidated

pool is a little small but fine for families. gym equipment has seen better days.

breakfast price/value, room service fee

the beds were comfortable and wifi strong

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

good parking if you are driving

the lively restraunt and bar was a warm and entertaining place to sit

parking and wifi as published

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

parking in any spanish city is a nightmare and expensive

good parking

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.