the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

pet friendly

the room was a good size and the wifi was fast too

good breakfast , nice room ,great view

we travelled with two kids and two doggies

also breakfast does not start until 7

good laundry service, efficient friendly staff

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bell staff and bar staff were hit and miss

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi very good, nice rooms, good quality/price ratio

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the passing parade of people and pets adds colour to an already colourful location

delicious breakfast, excellent restaurant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

restaurant food was incredible as was breakfast

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

spacious gym with bikes

so convenient for the port with a pet

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

good wifi

high-speed wifi very nice personnell complimentary coffee machine in the

is being refurbished so no bar or kitchen facilities

wifi was good and easy to access

wifi didn't work

laundry bill was expensive

unreliable wifi

bar & restaurant in building, so all convenient

room was as expected for 3 star rating; good wifi

not as pet friendly as most other pet friendly hotels

the hotel has an underground car park (max headroom 1

very handy for bilbao ferry port. strong wifi. clean budget hotel.

secure parking excellent

staff were friendly, free parking very

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

great pool and outside bar area

the bar was great, and breakfast was fab - lots of choice

perfect for families; my kids enjoyed the playroom

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

it was very well located, near the guggenheim museum. the room service was also good.

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

excellent parking car hire

paid extra because i was traveling with my kids who are 20 years old

my kids would've appreciated internet tv. ;)

great to spend a night close to the airport. great breakfast from 5am.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

there was no room service menu in the room and no wifi instructions

hotel a bit tried, unfortuately due to covid no facilities available except room service

breakfast super! wifi too difficult to use.

little effort appeared to be made to get the nightdress back from the laundry

however the mens' shower by the pool and gym was excellent

wifi in the room is abominable

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

we loved the swimming pool

the staff from reception, dining and bar were all excellent

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

room service was excellent and front of house people could not have done anything else for

could order room service outside restaurant hour e

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

the bed was great as well, everything clean, wifi worked, no complaints

room service hung up on us twice which was pretty poor for a hotel of this caliber

breakfast was great and the bar in the evening offered a nice little place to wind down at the end of a busy

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near

ada adaptations excellent excellent breakfast location excellent ac working great

gym could have been better equipped. spa relatively expensive.

breakfast was a little pricey

the gym could be bigger. prefer a softer bed.

we were able to bring her to the bar which was perfect

the family room accommodates two adults and two kids. good location. parking available.

beautiful hotel with lovely bar and seating area and a terrace at rear to sit in the sunshine

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service

did not have breakfast or use the facilities which included spa, swimming pool and fitness center as we arrived

clean room. free parking. free wifi.

big pot in the kitchen would have been helpful

wifi and price

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

my shirt got lost in the laundry

location, decor, hotel art/design, rooms,staff spa & gym

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

early check in, super friendly staff, free wifi, great location

excellent room cleaning and room service staff

pets allowed

are traveling with our pet

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the qr codes in the room for room service and such didn t work

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

the price of room service was reasonable, and the cake

com didn't say wifi is available throughout the hotel

the hotel bar was not great, wouldn't stay for a drink there. better places around town.

the breakfast is exceptional, and the staff is very friendly and welcoming

nice clean hotel with free usage of a really good gym down the road.

very good breakfast, very comfy pillows, helpful staff and good location

breakfast could be a bit upgraded.

tea / coffee in room insufficient wifi poor

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

bar was well stocked with friendly staff

shower, and bathtub were too old room service (in other rooms) in the morning was too

the hotel has a restaurant and a bar with good food and well-priced

access to spa facility was additional cost on top of pay for stay - bit

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

free wifi

evening meals would have been handy as weather was bleak but they did have a small selection for room service

working free wifi and power plugs on both

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

staff, facilated an early check in and always available to answer questions

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the bar area was a nice place to enjoy a nightcap after a day of discovery

used the laundry service twice and both times we received our garments back already in the afternoon: this

early check in helpful as we arrived on early boat at santander

didn t use gym or eat breakfast so unsure about those

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

location, very clean, confort, fast room service

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

room service wasn t great but that s a minor issue

they seemed to be having a little bit of trouble with the room service

is good selection but very average quality food, coffee is really not good, room service is only available

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

i had to work for a while and the wifi was good

wifi was a bit sporadic

wifi is blocking certain network services without giving you upfront or during usage a warning

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

limited hours for swimming pool and spa

pay for the pool

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

decent tv and wifi

wifi connection

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

the rooftop bar and gym is closed, essentially most of the amenities

wifi coverage and throughput can be improved

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

very good breakfast

the breakfast was wonderful!

great location. fabulous friendly staff. great bar & restaurant next door.

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

dry cleaning service despite it being listed on the in-room laundry information

room service food and breakfast is poor quality.

gym is in basement and a little too warm for working out.

hotel, very friendly staff and the bar was fab

nice staff and good wifi, you can easily do video

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

staff was informative and flexible for a late check out

the hotel is very pet friendly- with a dog bed and bowl provided in the room, and the bar (where delicious

in the room which would have been nice - it would have been ok if you could have called for room service for a

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

is really a very beautiful historical building; it was better than expected, easy parking in front of hotel,

in room nor any where to make it yourself so had to get from bar each eve as 10 charge on room service

plenty of free parking on site (in front of hotel)

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

conveniently located off the main road in derio, near bilbao, with plenty of parking available

slow wifi

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

were lovely and really accommodating - they allowed me a late check out no dramas because of an information

the outdoor swimming pool is a real bonus

the indoor pool is in the health complex next door, is 20 euros per person, and kids

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

a welcome for our pet dog

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

had room service which was excellent and good value

the beds were comfortable and wifi strong

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

good parking if you are driving

the lively restraunt and bar was a warm and entertaining place to sit

parking and wifi as published

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby