very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

to the port , pet friendly , large balcony to the room

a late check out was 5 per hour also

the fitness room is disappointing

quality in restaurant was poor - had to send fish dish back to kitchen

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

very limited room service menu , food obtained from outside the hotel

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the passing parade of people and pets adds colour to an already colourful location

& wifi didn't work

the staff was great & very nice restaurant/ bar there, too

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool is a great addition along with the bar and terrace

everything, staff, location, pool! perfect pit stop before our ferry home

great pool and outside bar area

room with all the facilities you expect from this class of hotel: clean, comfortable, good wifi

laundry bill was expensive

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the bar was lively

wifi: free and worked well from our room

good laundry service, efficient friendly staff

private on-site open air parking

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

a price tag of almost 800 incl breakfast in august the spa should have been included

bell staff and bar staff were hit and miss

laundry service was very expensive

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

parking easy and the all over ambiente is very good

location , cleanliness , wifi , good breakfast , value for money .

staff is very very friendly and smily. private parking is very useful, location is cool

wifi connection dropped and was not repaired in the weekend, although a backup connection was

poor room service

good breakfast , nice room ,great view

pet friendly with pet bed & feeding bowls in room a nice extra touch

having breakfast at the hotel was very convenient

no wifi on the first floor

maybe in the height of the season, the bar nside the hotel would be open

great atmosphere in the bar and restaurant

wifi ok

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

pet friendly hotel and the dog got his own bed

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i got the same excellent service from the restaurant staff and room service

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

dog friendly, and with ev charging in the garage.

the spa and gym facilities were also very

gym was clean with good selection

little effort appeared to be made to get the nightdress back from the laundry

spacious bathroom

cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment

great location with park and playground on the doorstep for kids

like reception and room service didn't really have a good handover

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

great location, close to center, modern hotel, nice and new bathrooms, great gym

wifi was slow. parking was full when we arrived.

breakfast was great and the bar in the evening offered a nice little place to wind down at the end of a busy

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

great location with parking and pet friendly,lovely staff

the pool is tiny not like in the photo

there are ev charging points for a little extra payment

the spa and massage treatments were excellent and the welcome drink was a nice touch

room was lovely, the parking solved a few problems and the breakfast was very good

very good breakfast, very comfy pillows, helpful staff and good location

breakfast could be a bit upgraded.

the gym was good, when i finally found it!

quality of the wifi is very bad.

the breakfast was varied and delicious

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

the location and the staff were fantastic! i also appreciated that there was room service.

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

spa is extra charge and rather expensive. fitness room tiny.

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

my shirt got lost in the laundry

location, gym and roof top bar. room and facilities good. v quiet inner room

is no room service during the day or evenings

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

the bar at the top is beautiful with a great view over the guggenheim

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

there was a strike from the cleaning service during my stay...no room service...no fresh towels

the wifi. to get wifi you had to put in your email address and it was then free

shower, and bathtub were too old room service (in other rooms) in the morning was too

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi very

the location was excellent and the breakfast had a great variety of offerings

v slow wifi.

wifi didn't work

wifi reception in room was poor

clean room. free parking. free wifi.

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

big pot in the kitchen would have been helpful

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

ev charger would not work with my means of payment

we do appreciate that it was pet-friendly, though

room service was prompt and absolutely delicious, and the location couldn t be better just a

hotel staff was very kind and helpful, also our pet felt welcome

gym was very small

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

noise at night from the bar near by

wifi can definitely work better

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

no room service until 8.30 pm

from the staff at the reception to the comfort of the room/bed/shower, to the nice gym and spacious place

being next door to the casino

breakfast is so nice

kids gets free breakfast so that is a great

span and gym, location is great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

working free wifi and power plugs on both

asked for laundry service and reception informed me to leave the plastic bag in my room

the wifi worked well

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

helpful staff made an effort offered a discount on the pet policy - see below

used the laundry service twice and both times we received our garments back already in the afternoon: this

excellent up market tapas bars nearby

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

wifi was good

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

amazing breakfast, bar and of course staff

wifi works well

convenient location. spacious room for family with 2 small kids.

staff, facilated an early check in and always available to answer questions

the complimentary breakfast was generous

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

wifi was also excellent t and never failed us

dry cleaning service despite it being listed on the in-room laundry information

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

fantastic location. early check in. complimentary drinks.

decent wifi. comfortable bed.

is no room service for breakfast and the options offered in the evening are very scarce

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

beautiful breakfast

the breakfast was wonderful!

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

roof top bar wasn t open :(

nice gym for the training and good restaurant for the dinner

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

do not like the smart hotel concept where everything is controlled by a wifi card

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent breakfast bar very clean and great value

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

not mention the wifi was amazing

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

the addition of the bar next door for a lovely breakfast was also fabulous

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

wifi was spotty inside the room itself

the indoor pool is in the health complex next door, is 20 euros per person, and kids

no room service menu in room, no coffee making facilities in room.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the pool outdoors was clean

great service and the spa is very good.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

pet friendly

i coulnt open up the lock door from the room through the app, neither connect wifi

the design was great, friendly personal, free coffee and water, great room service

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

shuttle service was a huge bonus

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

peta are not allowed at the breakfast lounge

convenient for airport. good shuttle bus service

no breakfast buffet restaurant, only a spanish style bar

conveniently located off the main road in derio, near bilbao, with plenty of parking available

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

the gym is extremely small and there are no weights, mat or even towels

tooo many kids and very loud at the bar

no minibar; pool ceiling a bit dilapidated

pool is a little small but fine for families. gym equipment has seen better days.

breakfast price/value, room service fee

the beds were comfortable and wifi strong

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

good parking if you are driving

the lively restraunt and bar was a warm and entertaining place to sit

parking and wifi as published

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby