but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the pool is a great addition along with the bar and terrace

wifi is really bad

super limited wifi, too slow to do anything more than a simple google search

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

not as pet friendly as most other pet friendly hotels

wifi connection very bad. we could ear everything from the rooms next to ours.

the location on the river was very good and the wifi worked very well.

satisfactory kitchen and bedrooms

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

wifi was good and easy to access

great location, friendly staff, nice meal in the bar and a very comfortable bed

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet fee, not disclosed on booking

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

hotel a bit tried, unfortuately due to covid no facilities available except room service

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

sure pet friendly applies

again should not say pet friendly as breakfast separately as no outside terrace

it was centrally located & pet friendly

little effort appeared to be made to get the nightdress back from the laundry

the swimming pool was not available at the time of our stay.

the service, location, warm pool, cleaning, restaurant

the bar downstairs is lovely

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

great location for the port, secure free underground parking, very helpful and kind staff, large and well

the location was very good and they have private parking

good parking arrangement and really nice staff such as andreas and a younger lady at reception

room service was excellent and front of house people could not have done anything else for

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

asking 10 eur extra for better quality wifi is exaggerated

a pool is alway nice!

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

posh & executive feel that was really nice for the kids to also experience

my huawei phone was having problems connecting to the hotel wifi

posh & executive feel that was really nice for the kids to also experience

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great hotel if you are catching a ferry the next morning with a pet

hotel location, cleaning wifi

to the port , pet friendly , large balcony to the room

we enjoyed the gym and the pool

pet / dog friendly hotel and extremely conveniently located in bilbao

pet friendly

enjoyed the lobby bar service

lovely bar area

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

breakfast was really good value for money

delicious breakfast, excellent restaurant

would love it if they added a gym!

good bar and restaurant

spa is extra charge and rather expensive. fitness room tiny.

gym could have been better equipped. spa relatively expensive.

ada adaptations excellent excellent breakfast location excellent ac working great

very expensive, no in house options for lunch or dinner, except for a very limited room service

only downfall i think the hotel has is the gym

and the gym nearby was included and definitely has exceeded my expectations

breakfast could be a bit upgraded.

very good breakfast, very comfy pillows, helpful staff and good location

room service food

nice clean hotel with free usage of a really good gym down the road.

laundry service was very expensive

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

parking included as well

location , cleanliness , wifi , good breakfast , value for money .

has a free parking

my shirt got lost in the laundry

wifi is not so good (6 floor) and the breakfast could have more variety.

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

trendy work location for a digital nomad with great wifi and lounge facilities to work from

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

the wifi did not work everywhere

the hotel has a restaurant and a bar with good food and well-priced

the terrace and bistro and bar area

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

room service meal , menu was limited and food was just ok

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

there was something like a kitchen with microwave, coffee and snack machine

wifi was not good

also it would be nice to have fridge or something like that in the kitchen for beverages at least

clean room. free parking. free wifi.

are traveling with our pet

the gym could have more diverse equipment, though it's not a big deal.

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

ev charger would not work with my means of payment

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

great large room and room service and location close to old city and guggenheim museum by walk.

it was difficult to get access to the spa but that s my fault for not prebooking.

bar staff are exceptional, so friendly

the view was not great. the gym is pretty poor.

one day room service was poor

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi did not work first night

decent tv and wifi

wifi connection

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

room service wasn t great but that s a minor issue

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

great area to sit outside and sunlit gym

good laundry service, efficient friendly staff

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

great breakfast , fabulous staff . super clean everywhere

the views from the terrace and pool are what make the hotel exceptional

americans by the pool on our last day with noisy unmonitored children taking over the pool and sunbeds

asked for laundry service and reception informed me to leave the plastic bag in my room

helpful staff made an effort offered a discount on the pet policy - see below

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

parking is few minutes from the hotel pet are not allowed in the room alone

i had to work for a while and the wifi was good

used the laundry service twice and both times we received our garments back already in the afternoon: this

the gym is old and does not provide all you can expect.

the gym had good equipment

hotel staff was very welcoming and also gave us early check in, and gave information about the area

spa not operational

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

modern, great location, great gym , great rooftop bar and restaurant.

also highly recommend booking the spa service, the staff was very attentive and professional

good wifi

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

wifi was terrible

wifi was also excellent t and never failed us

excellent breakfast and tipps from receptionist; close to main atrractions and metro

exceptional location helpful staff excellent breakfast

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

breakfast was a good quality

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

coffee was however available at the bar and on demand

good wifi

wifi connection not monitored at frecuent cuts

no room service, no vending machine and nothing open close to get groceries

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

dry cleaning service despite it being listed on the in-room laundry information

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

fantastic location. early check in. complimentary drinks.

decent wifi. comfortable bed.

is no room service for breakfast and the options offered in the evening are very scarce

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

beautiful breakfast

the breakfast was wonderful!

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

roof top bar wasn t open :(

nice gym for the training and good restaurant for the dinner

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

do not like the smart hotel concept where everything is controlled by a wifi card

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent breakfast bar very clean and great value

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

not mention the wifi was amazing

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

the addition of the bar next door for a lovely breakfast was also fabulous

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

wifi was spotty inside the room itself

the indoor pool is in the health complex next door, is 20 euros per person, and kids

no room service menu in room, no coffee making facilities in room.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the pool outdoors was clean

great service and the spa is very good.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

pet friendly

i coulnt open up the lock door from the room through the app, neither connect wifi

the design was great, friendly personal, free coffee and water, great room service

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

shuttle service was a huge bonus

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

peta are not allowed at the breakfast lounge

convenient for airport. good shuttle bus service

no breakfast buffet restaurant, only a spanish style bar

conveniently located off the main road in derio, near bilbao, with plenty of parking available

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

had to continually log back into wifi!

wifi didn't work

breakfast quite basic. wifi not very stable

parking was easy

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

wifi not working in the morning.

plenty of free parking

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the grounds and building were lovely. great bar and restaurant and the view was amazing

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

wifi could have been a little bit more stable. lost connection sometimes but no big deal.

with plenty of parking

plenty of parking space

parking in any spanish city is a nightmare and expensive

good parking

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.