everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the main reason was the fact of being pet friendly

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

good fast wifi

no bar or leisure facility

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

wifi had restrictions and we couldn't access streaming and betting pages

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

hotel bar is lovely, and used by locals too

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

great room, free upgrade and free late check out. i really recommend this place.

room service food and breakfast is poor quality.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

great rooms and lovely rooftop bar and restaurant

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

we ordered a pizza through room service

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi was a bit sporadic

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

parking is few minutes from the hotel pet are not allowed in the room alone

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

no room service until 8.30 pm

the bar was very nice as well as the room service

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

neither wi-fi, not cellular network worked at the gym

good choice at breakfast and freshly cooked omelettes a great

and what i absolutely loved is the surprise kit for the kids

room service was below par the shower had mold on the sides and the drain was semi clogged and

variable wifi

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service at night came within 20 minutes as i had been notified

wifi in the room could have been more consistent

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

excellent local café around the corner for coffee and breakfast

would have been even better if it had a pool

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

nothing else, no bar or food facility

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

facilities were excellent and i loved the gym

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

nice coffee lounge and bar and very good restaurant, reasonably priced

the gym could have more diverse equipment, though it's not a big deal.

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

we had room service burgers one night too

the pool outdoors was clean

location, really helpful staff, great bar and facilities, super safe parking.

loads of comfortable seating in the bar

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the room was very comfortable and clean, and the room service quite fast

my shirt got lost in the laundry

however, prices at the bar, for room service and for breakfast were ridiculous

spa did not open early.

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

room was gorgeous. breakfast was very tasty. cocktails were amazing.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

the hotel has a restaurant and a bar with good food and well-priced

wifi connectio very poor

disconnecting wifi, changing water temperature in the shower

big pot in the kitchen would have been helpful

wifi coverange in room was not existing.

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

very good room service and a comfortable room

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

gym is quite small but it is really well equipped and it was empty so there was no problem

facility is well-maintained and breakfast was excellent

cute spa set up and good looking gym even though i didn't use it

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

but i thought he was a bit rude towards us only because i have forgotten to write i had a pet with me, but was

a welcome for our pet dog

) it would have been even better if the hotel had a pool, but we picked it knowing there wasn t

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

pool was very small and crowded

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not

property was fantastic - we had no expectations, but the bar downstairs was cool, the courtyard was good to

great location, friendly staff, comfortable room, good parking, pet friendly

room service was excellent

not a proper bar to relax in. room looked a bit tired.

no kettle in the room , had to ask for a corkscrew. gym off site

room service took almost an hour

the gym was good, when i finally found it!

little effort appeared to be made to get the nightdress back from the laundry

the room service was efficient and tasty but we would have preferred eating in the restaurant

cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment

gym, amazing breakfast (best hotel breakfast i ve ever had) and staff was extremely helpful

i booked the hotel as it said it was pet friendly

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

pedro was very haughty and did not tell me the wifi password

surprisingly there was also a gym (could not find that info)

good location and a very clean hotel with a great breakfast.

the gym was modern, airy, clean and very accommodating

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

gym was clean with good selection

room service was excellent and front of house people could not have done anything else for

asking 10 eur extra for better quality wifi is exaggerated

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

friendly staff, early check in, comfortable room. very close to guggenheim museum.

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

wifi

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

very thoughtful stallf, allowed us to do an early check in and a laye checkout

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

helpful reception and bar staff free airport transit

conveniently located off the main road in derio, near bilbao, with plenty of parking available

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

no breakfast buffet restaurant, only a spanish style bar

paid extra because i was traveling with my kids who are 20 years old

the breakfast in the morning was exceptional

the room is big enough to put your luggage comfortably, the little bar downstairs is very

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

there is parking for guests

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

good wifi

lively bar and restaurant

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

bar and restaurant on site

chairs in the bar area could have been more comfortable

the bar staff were helpful and we had an enjoyable evening meal

great rooms and parking.

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

wifi did not work in room unless you sat by the door

the bar was lively

the charge 11 euros a night per pet. complete rip off.

the hotel is very pet friendly- with a dog bed and bowl provided in the room, and the bar (where delicious

in the room which would have been nice - it would have been ok if you could have called for room service for a

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

is really a very beautiful historical building; it was better than expected, easy parking in front of hotel,

in room nor any where to make it yourself so had to get from bar each eve as 10 charge on room service

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi working perfectly

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

location , cleanliness , wifi , good breakfast , value for money .

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

nothing apart from could do with an earlier breakfast time for camino pilgrims

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

good secure disabled parking, free wifi throughout and nice dog walking round about

the fact we arrived sunday the restaurant and bar was closed

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

great location for the port, secure free underground parking, very helpful and kind staff, large and well

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

great breakfast , fabulous staff . super clean everywhere

lovely pool area with bar and excellent view with fabulous sunset

poor room service

was 12,5 extra pax and 7) for kids

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

was 12,5€ extra pax and 7) for kids

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

maybe in the height of the season, the bar nside the hotel would be open

no wifi on the first floor

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi didn't work