how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

room service could have been more efficient

spa day experience is fantastic

i would have like more cooked breakfast options on the room service menu

vegans could be catered for a bit better and the bar needs more intimacy

the treatment my wife had was very well received, the pool and surrounding sauna, steam etc are all well

spa brochure stated that it was adults only in the swimming pool from 9am-3pm but there were kids in the swimming

ample parking

golf course is overrated and not worth the 40 pounds for a round, you can play in much nicer

the spa and the racecourse distance.

plenty of parking especially disabled

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

a big car parking facility for gatwick and it’s august so lots of kids

so thankful and amazed that this holiday inn not only had a late night bar but 24 hour food and room service

noisy kids (next door

arrived early and was allowed an early check in

were looking for a private hotel with parking and this hotel was perfect

boutique hotel when we arrived we found ample parking next to the house entrance it is safe and secure we were

decor was good and plenty of facilities including kitchen and

the kitchen is huge and beautifully equipped

the cleaner tired to give us stuff from a dirty laundry room

spa easy acces and top service

full of school kids on trips

close proximity to gatwick airport. comfortable rooms good bar and food

is no where to get a coffee or tea during the day other than going over to the pool area

laundry facilities and the food in the restaurant was very expensive

fab bar & restaurant area

unfortunately didn t have time to enjoy swimming pool and gym services

breakfast was expensive but my partner and our daughter enjoyed what they had!

used the gym, the spa and pool and ate at the restaraunt prior to leaving to travel to gatwick for our flight

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

the gym facilities were excellent

50 for a bag of crisps for the kids - rip off

quite a walk with kids from terminal to hotel, so use the shuttle.

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

the kids were excited about it

this allowed for a relaxed flight and our kids were not worn out and

the kids got veggie sticks (great

clean laundry on bed and towels in the room

free wifi and a smart tv everything that i needed prior to an early flight

first off called on the day to ask for early check in which was granted and code was sent to me and when my

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

no wifi in room

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

very poor wifi in the room, the cleaning in the room wasn t great.

massive room, excellent price, good gym accessible 24/7 overall a great stay

the only comment would be - it would be great to have better coffee at breakfast.

self-service guest laundry

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

laundry was terrible

the 24/7 self service laundry facilities were convenient and affordable

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

they didn t have room service!

m and i wanted an early check in, of course i payed for the extra, but they did their best to find me a room

chic and friendly. worth the money and a great deal with breakfast.

i didn't have a chance to try the restaurant or the bar but will definitely be back.

kids playing right outside our window in close private house garden, thin walls in our annex room,

wifi at all

we had a couple of drinks in the bar downstairs which was decorated lovely

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

staff were amazing and gave us a late check out

it was difficult to find a seat in the bar area fir a ore-dinner drink

moved to the us the day after our stay - the hotel was amazing - clean - good choice of food - gym was reasonable

the full room service menu wasnt available all day.

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

in the airport, rooms good, made use of basic gym, food and drinks available from bar/restaurant- plus m&s 24/

it's insanely busy - and loads of kids bunking off from school to go on hols nowhere near half-term

everything you needed for breakfast.

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

throw away, and we had our breakfast at 4 am before leaving the accommodation, as the guest kitchen is open as

there was a microwave and jug in the room and the kitchen

we had a beautiful cottage with a bedroom, kitchen, lounge, dining area and 2 bathrooms

i could not get the wifi password as i had emailed her,but she didnt check her email until the evening and then

laundry truck at 6am was noisy and woke us up

woken up by laundry collection. not enough shower gel/shampoo.

plenty of safe parking

a lovely evening meal in the bar with good choice of menu

we ate in the bar and the burger was amazing

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

moth ball smell to the rooms. itchy laundry detergent

the single room is by the laundry and they start the machines really early

room was located next to the laundry and reception and across from the kitchen

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

i saw signs for a laundry but didn't use it

guest laundry is always useful but that's not a deal breaker.

laundry facilities were available at a reasonable price

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

all the necessary facilities (shampoo, lovely towels, wifi, etc

wifi only limited to the bar. mobile reception very poor.

the free wifi was strong and worked without issue which often is a rarity in hotels

the location ideal a pretty village with adequate parking

was lovely staff were so helpful room was perfect and breakfast spot on will be staying there

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

great breakfast and location. shuttle was easy to use.

like everything servis, take away breakfast, clean rooms, food, airport transport

kids eat free during dining with the adult purchase of a meal comfortable room with air con and

wifi was also very good

moths had eaten a large area of carpet no 24hour room

spa breakfast

but like us a few adults wanted to workout in the gym them go for a swim and steam room but the pool was already

parking is easy and the hotel is well-located for visiting the various attractions in the area

room service

+ bed laundry were dirty and old-fashioned

the restaurant but was made to feel very welcome and comfortable chilling out alone in the bar (as a female in

this time around i had problem with the wifi

room service

wifi is best in the annex/newer part of the hotel

love the swimming pool and the walk around the grounds

a very good quality and plentiful breakfast

stay very comfortable room gym pool clean , evening menu limited but what was on the menu was well

the gym and pool were appreciated

of parking space, a feeling of roominess throughout the building (wide corridors) and an extremely

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

was all good the only complaint was trying to find the bar man when we wanted drinks but not a big

friendly staff, good food for dinner and breakfast, what's not to love

good choice at breakfast, but sadly the plates were cold, which meant the food went cold easily

good breakfast and an extremely comfy bed

water in rooms, mobile signal ok, wifi worked

the spa was clean and my treatment was lovely

went early for breakfast and the staff were very good and breakfast excellent

friendly staff, brilliant health centre, good kids entertainment in area nearby, great afternoon

room service sandwich for 18 was a microwaved and hard and basically inedible

the spa was amazing

the breakfast is superb and the rooms are amazing

spa facilities were amazing - especially the outdoor hydro therapy pool

i wasn t told the gym was closed, that was disappointing

small issue with the laundry which was eventually positively solved

room service and parking

very poor wifi signal in 407.

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

lack of wifi

web site said breakfast was available and there was a bar area, neither of which was correct.

sign in front o f hotel says bar and restaurant facilities

tiny bedroom with dated furniture and decor. no bar as advertised.

website offered bar and restaurant but there was no bar or dining except for breakfast

a quick check in, staff were pleasant, good wifi connection.