wifi was unreliable in the room. it worked properly in the public areas only.

kids running in the room above me between 1-2 a

the only caveat of the hotel is the lack of parking space in the surroundings.

nothing to dislike. lack of designated parking was the only issue.

breakfast at the hotel was generous and varied

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

the power supply tripped twice when my wife was in the spa bath, and i was at reception desk

staff is super friendly and very welcoming especially isachis who always looks after kids during mini disco

daily night events at the bar place were fantastic

our check in so we could get some lunch before the restaurant closed and also facilitated a late check out at

the pool could have been heated more spoiled the stay

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

of you have kids and would like a bit of entertainment this place isn't for you

clean, comfortable, nice pool

nice heated swimming pool good breakfest no problem with parking highly

in a nice area pool bar and pool area nice

the view from the pool , cause you can see teide

also from time to time we had issues with wifi, but i have to admit the signal was mostly very good

a bit too far from city centre and sea front. also kids area no available.

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

pools are very nice with palm trees and exotic plants around

there is also a tennis court and golf on the territory - you will definitely not get bored

staff. facilities. activities for the kids.

nice place with 4 swimming pools and 3 jacuzzis, as well as fabulous breakfast and supper buffets

great views, clean rooms, regular laundry cleaning

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

self service laundry is also paid

room clean, good rooftop pool with good sunbathing, nice balcony with sea/mountain view on 3rd floor

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great

very friendly, very clean and tidy from rooms to garden and the pool area, food good very nice selection and

all great, bar prices really good

the staff are the best so friendly and helpful. the breakfast was lovely so much variety

manu the barman was exceptional

manuel in the lobby bar always has

you would have to send it to laundry to pay for it

found the musical entertainment in the bar designed to appeal to a very elderly group

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

the hotel bar was not open but drinks could be ordered at the a la carte restaurant.

also it wasn't a problem to get ice at bar for a afternoon drink on the balcony

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

lobby bar wasn t to a resort s standard; friendly staff, however, the level of service wasn t as

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

it was two adults and two kids

beautiful location and great pool!

and helpful, breakfast buffet enormous choice, italian and asian restaurant very good, easy parking for rental

i was really disappointed about that especially while travelling with kids

it had a therapeutic thermal circuit, many pools (no kids), and spa packages( did not use)

beautiful garden, many facilities (pools, saunas, gym, restaurants, tenis, golf etc) and very

the staff are really great..the spa facilities were excellent.

parking at the end of july was quite ok

it has a giant balcony and my kids has a lot of fun to play on

wifi access has to be requested, even though, connection is extremely overloaded

i had quiet nights of sleep, a beautiful view, good swimming pool time, all the staff was super friendly

large rooms with lots of kitchen equipment

spacious and clean room, lovely balcony,nice pool area.

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

really pleasure to go with or without kids

am not satisfied with the opening hours of the gym&spa

spa and indoor pool was not included in all-inclusive

good comfortable and clean room good wifi and laundry everyday.

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying

food for breakfast and dinner had very good options

maybe not quite enough sun beds around the pool

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

facilities are extremely clean, and pool and bars really taken care of

we traveled with two small kids and really enjoyed our 1 night stay at the hotel

wifi in the room

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

great breakfast, nice terrace with sea view, swimming pools.

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

good buffet breakfast

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

breakfast had many options

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

no wifi in the rooms, the room's balcony door was hard to pull open and didn't close properly, one

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

thing that i found not good it s that there is no room service but it s okay

views, delicious breakfasts and dinners, nice pool and area around the hotel (including a garden)

every single sock or napkin you want to send for laundry is like 2 euros/each

laundry service only. no iron in room or available from reception.

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

very expansive laundry

spa facilities not great and small and very dated

laundry price are ridiculous: 6 euro for a t-shit

also the gym and how well maintained the rooms are

we enjoyed the gym and spa, cleanliness, room design, freshness of food, happy staff

the wifi is an absolute shocker in the rooms. don t go here hoping to get some work done.

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and

the ubication and the breakfast

however, they put up signs everywhere trying to charge extra for services (better wi-fi, safe, pool towels,

lounge bar area is quite dated and dark

pool complex was quiet, handy pool bar, clean, meals wide variety, room clean and comfortable

wifi wasn t great

it has small rooftop pool and a lot of space for sunbathing

are many nice rooftop lounge areas and a pool

coffee and juices at breakfast are not great ... toast and eggs lovely ...

no one actually made eye contact or explained layout of hotel and when i enquired about sauna and gym location

also no laundry service

the wifi worked, and was quite fast

the wifi and chromecast in the bedroom wasn't working and nobody bothered to come fix it during our

in and out bar has great staff, reasonably priced drinks and live music every night

food, not much options especially for kids limited selection

the laundry service left our clothes dirtker then they were before with and unpleasant smell

self service laundry was a

i also seen a laundry service advertised although we didn't use it

everything at breakfast was really good except the bacon

very attractive pool area

wifi was awful

beautiful rooftop and pool

room had a small kitchen

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat

hotel with a pool on the roof, really cool

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

pool area was also good, and the location excellent, right on the sea front in the centre of the

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

the pool was chilled and had plenty of sun beds

wifi is excruciatingly slow - like dial up speeds

laundry too expensive

comfy beds but see below for more info re changes needed to make it feel like an actual luxury, adults only

the location, the breakfast, the pool on the rooftop, the staff were all perfect.

the rooftop pool and gym closed way too early

floor is a bit too low, also would be nice to be able to have breakfast on the rooftop before the kitchen opens

pool is very nice, rooms are spacious and clean, perfect location, close to the center but quiet,

customer service at reception, breakfast was great value for money, very good location and vibe

staff and a great gym

wifi in the room but only in the reception

nice breakfast included, very polite and helpful staff

at the outside bar area was poor why do waiting staff seem to have tunnel vision

great breakfast , very clean room.

was clean, modern and had a very comfortable bed, great shower and a few english tv channels the wifi was

location is excellent, breakfast room is lovely and staff are really helpful

the location, the view from my room, the pool.

the bar area was a bit clinical and under used

the rooftop pool was heated, offering incredible views

roof bar closes at six. not really another bar for residents to use in the hotel.

fantastic location, pool area was beautiful

the wonderful staff, the breakfast, cleanliness of the room

pool and daily activities are great

location is very good, just opposite of lago martianes, one of most beautiful swimming pool in the world

gym could have been better equipped and open earlier in the morning

control of the children in the swimming pool

swimming pool with jacuzzi area

was nice and spacious but very dark due to being in the middle with limited exterior windows in kitchen area

the bar was non existent & there was no option to sit & have a coffee during the day

- wifi is only in the lobby, mobile signal only outside

there is no reataurant or bar in this area

clean, tidy, comfortable, quite, kind staff, great swimming pool, parking lot

location, super kitchen, nice and friendly hosts

was reasonably clean and room service satisfactory

we noticed a strong smell of cooking food in the room (the kitchen was on the floor below).

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in

some facilities for kids

big, convenient parking

we missed a playground or at least something to attract the kids to stay outside more

kitchen is well equipped with

kids were super happy to rin around and play on the small

a few days been several but this one is the best clean, spacious very well equipped and great wifi for being in

only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

laundry service very reasonably priced

there is no comfortable bar where you can sit and have a drink and meet other people

amazing location with a beautiful pool and a large garden to walk around - very friendly staff - delicious food

lots of choice at breakfast

the swimming pool was nice and there were loads of parking spaces in the parking lot

could do with some more kitchen items - cutting board, dish rack.

secure site with electronic gate, car parking and beautiful barbecue and lounging

secure site with electronic gate, car parking and beautiful barbecue and lounging area

expect and the hosts are so helpful ud83dude00 even though there is little to no phone signal the wifi is strong

perfect for our family with small kids, very safe since all fenced

for one night ( 2 adults and 2 kids of 7 and 9 that we needed to have 2 rooms but one is enough if the kids

the breakfast starts later than in other properties and the bar closes quite early.

+nice kids

on booking site/hotel site and in room tv not always accurate or available eg said there was a gym and also star

the bar shut quite early after dinner.

there is laundry facility available at a charge which is great for longer travels like ours

pool cold in decemeber (be aware) but pool not needed

rooms comfortable and kitchen well equipped

loved wandering around, the company of other kids and the cats :) the house had a well equipped kitchen and 2

location in a very, very nice property with a great swimming pool

wifi was not available in our room we had to go to the common area to use the

the breakfast was fantastic, the dinner was great

for us it was better to stay just for breakfast and rent a car to see the

queues at show bar in evening can be long

pool basic but kids enjoyed

nanas from the owner's farm), fruits & yoghurt,

- little bit noisy from kitchen and other rooms - wifi was not very stable

free parking in the parking house nearby

located center of the city, walking distance to many good restaurants and parking -which provided for free

breakfast: exceptional, started with a smoothie

comfy beds, easy parking, centrally located on the island

easy parking right outside property. hot shower.

hotel has parking spaces available

plenty of parking spots for guests

clean room, parking and next door patisserie

parking place is located nearby

location very good, quite location, parking close by...

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

wifi is good and the add on breakfast is excellent value

extremely nice host who made us feel welcome from the beginning and even found the perfect parking spot for

breakfast nothing special

atmosphere, helpful staff, star gazing event, spa, parking was easy,

there was lovely sitting room but a bar would have been a good addition to the facilities.

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there

would have been nice to have more vegan options at breakfast

no pool but 2x jacuzzi

the pool was out of order - i was very disappointed on this

it was disappointing that the pool was closed during our three night stay.

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

restaurant and bar weren't working so we had to search for other options in the village

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

here was easy - near teide national park - from here you can go directly to paisaje lunar - parking was easy -

smoke on-road parking

make the awareness/availability of drinks from the bar on the terrace more obvious.

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

the wifi was awful, almost always disabled

free wifi and netflix (although i didn't use

room was comfortable: crisp white bed linen, good wifi, good aircon, good shower

good wifi

awesome digital tv & excellent high speed internet (finally - somebody has wifi done

hotel and staff are amazingly friendly fantastic welcome at reception and the bar also

additional charge to use the spa facilities

the gym was very basic, it could have a few more things

we had our little dog with us and we were nervous as some hotels state there pet friendly but often are not

gym equipment good. pleasant buildings.

we did love this place but the strong scent of laundry detergent made my nose sting!

kitchen is minimally equipped - no toaster or hob, but we knew that from the listing

for example, making sure that corners and cornices are wiped clean as well as underneath the kitchen drainer

needed tea towels, and hand towels in the kitchen area.

not even the wifi password was available

no iron or ironing board in the hotel - they wanted you to use the laundry

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

the location the hotel design the services : laundry, booking taxi, massages

only 1 person allowed in the gym room. parking is expensive.

swimming pool was closed and they did not communicate this before

super friendly staff. co-working room with good wifi. shared clean kitchen. the garden area.

on arrival, the wifi didn't work and was fixed the next day

room, good wifi, nice shared kitchen, friendly, super clean, great location in historic centre

it also have a spa which unfortunately we did not have time to enjoy

room was comfortable, spa was relaxing and breakfast was lovely

the spa was also great and showed a wonderful view of the coast

wifi and television signals were very poor so take a book

very nice outdoor pool

what we found as a problem was no existence of a possibility to do a laundry - no washing machine, no laundry

other positives were: - effortless check in - clean and convenient kitchen - beautiful outside sitting areas

and you live in the traditional canary house, everything is very clean and nicely decorated the kitchen is very

the wifi is mostly not strong

stayed 5 nights , my room on the first 2 nights had zero wifi , i was only getting a signal from neighbouring

good breakfast. very nice staff.

the dinner was good and breakfast big and delicious

easy to get a parking spot at the street

breakfast was very good with plenty to choose from

parking is a bit difficult as it is public parking bays

the pool really could be open more of the year

secondly, when i ordered room service i was told that i hadn't opened credit so had to pay in cash

only thing is that the pool was not open on such a warm day

it had nice bar area to sit

we didn't use the gym, but it had good equipment and was large

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

laundry item should have been charged at the 20 per cent discount rate appropriate to the grade of

we also like the lift that went up to the top floor to the solarium and gym

they also have room service but we didn't use this on our visit the terrace has a gym and two jacuzzis as well

great breakfast and awesome price/value ratio.

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

pool to be warmer

wonderful view and amazing building, nothing like other hotels. warm owners, tasty breakfast

the breakfast and dinner were great as well

room, very big pool, amazing service and extraordinary view from hotel

would be better with wifi in the rooms.

poor room wifi. room a bit basic.

room - 405 was clean and comfortable with a little balcony and ok wifi

no wifi in the room, only in lounge on 1st floor

wifi was hit and miss,a spotty connection goggle called it !!

bed was big and comfy, the staff very friendly, the room was awesome, the wifi good the access to the hotel

room very spacious and huge comfy bed

the swimming pool temperature was refreshing and plenty of seating now around the pool

bar closed at 10:30, it would have been better if it stayed open later as we played board games

perhaps bar could open later than 11:00.

all the staff were lovely, breakfast excellent

wifi didn t work in our room. the room was very basic.

the staff was very friendly, the breakfast was pretty good, the location is good.

the breakfast was done around 9 am what it was supposed to be out till 10:30 on a saturday.

the breakfast was sufficient but nothing special

the location is perfect and the wifi.

wifi was not protected

good wifi

- very loud (next to the busy road) - hard mattress - very weak wifi connection - small tv

to him repeatedly, but he was still very rude and talked to us as if we were some bad 5 year old kids(plus he

- lovely kitchen, dining area and terrace with an excellent view

kitchen with good equipment, a dining room, a large place to sit and chill around the swimming pool, and a big

whilst rooms were a little functional, (could have done with pool towels and hairdryer), the place was beautifully

i paid 50 euros to come back to the hotel (after being told i could to use the pool) to be told to leave

very nice stone houses. pretty view. very good wifi all over, with mobilephone.

price for laundry services was very high compared to alternatives outside, but because of carnival i had to

rooftop bar is a nice place to chill

we also liked the infinity glass bottom pool along with the rooftop bar, the location was very good being quite

amazing pool on the roof, great location, nice bright and good size room

rooftop bar service was unfortunately not good

the listing said there is a roof bar and a gym but it s not the hotels property but run by an other company

hotel's vermutteria bar was also nice and trendy

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on

the hotel offers a lot of services like restaurants, gym and a rooftop

they are working on the gym and terrace so in the future it will be surely a place to return to

no laundry services.

the receptionist should tell guests on checking in that there is a bar / coffe/ tea service on ist 1st floor

wifi set up a bit strange, make sure you book their paid parking well in advance

central location, free wifi.

internet wifi was really bad.

there's a selfservice laundry and supermarket right around the corner

to do my laundry at the laundromat around the corner, as the prices at the hotel were ridiculous

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i

really great to continue workouts in the gym too

the hotel has a nice rooftop pool area and an outdoor gym

no lamp on the bedside, no aircon, no self-laundry

wifi available, but without internet.

late check out was a bonus

daily room service, cleaning of rooms at a high level

wifi 2 it's time for the walls of the rooms to be painted