only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

we missed a playground or at least something to attract the kids to stay outside more

i was especially impressed by the kitchen

plenty of space, a well equipped kitchen with one less wine glass

kitchen is well equipped with

the view. the swimming pool was perfect to rest after a long hike. the mood.

terrace view, parking lot, garden, traditional facade, atmosphere, silent, big rooms, big terrace, excellent

there is no reataurant or bar in this area

wifi or reception did not extend to my room (though this is only a small negative for me)

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

there is laundry facility available at a charge which is great for longer travels like ours

the kitchen could have been a little better equipped.

beautiful canarian house split into several apartments, with lots of outside space for kids to explore or to

comfortable beds and a well-equipped kitchen

kitchen well equipped

wifi was very slow, on occasions did not work at all

the hotel accommodated my dietary needs with gluten-free bread at breakfast

located center of the city, walking distance to many good restaurants and parking -which provided for free

wifi not available in the room.

free parking in the parking house nearby

the pool is rather large for real swimming

it has a giant balcony and my kids has a lot of fun to play on

i had quiet nights of sleep, a beautiful view, good swimming pool time, all the staff was super friendly

breakfast lots of choice and very fresh and hot

large rooms with lots of kitchen equipment

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

fun mini golf course, padel courts, basketball courts and mini football pitch - plenty of things to do, it

breakfast was great and for what we paid, it was complete value for money

7 euro for parking per night is too much poor wifi in the room

but we really appreciated him keeping up kids' disco just for our daughter

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

beautiful location and great pool!

it was two adults and two kids

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

couple of the bar staff members appeared as if we were a burden

breakfast is reach and with good variety

location, very stylish lobby, friendly staff, lovely features such as a waterfall, nice little kids facilities

good comfortable and clean room good wifi and laundry everyday.

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

quality of food lack of entertainment opening hours of bar lack of heating in room

there is no club room bar with premium wine/spirits/snacks

self service laundry was a

the laundry service left our clothes dirtker then they were before with and unpleasant smell

i also seen a laundry service advertised although we didn't use it

there is no 24 7 room service or a bar to eat something in late night

10 star breakfast since they have a great selection of bread, eggs, cheese, meat, milk, sweets, fruits and

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

wifi signal could improve, and the parking lot was always full, if you arrive after 6 pm, you may

bed was quite hard. you have free wifi only in some public areas.

great view, close to centre, parking.

were traveling with kids and the location wouldn't be convenient without a car - it's a good 30min walk to the

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

good breakfast

our children loved the free sports facilities - basketball, table tennis, badminton and crazy golf, all perfect

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

very friendly staff and a nice swimming pool

but fix it only on another day - bad cocktails in bar - very loud

staff was really accommodating, the room was clean, and the food was really tasty and good the breakfast was

very quiet place. helpful staff allowed me early check in. good place for my one night stay.

the area aroung swimming pool is very green, pretty gardens and birds are singing

so ask for a room more far away from the bar where it takes place if you want to sleep earlier

the view from the pool , cause you can see teide

only small downside was the coffee served at breakfast, which unfortunately wasn't very good

the pool has a nice bar and a restaurant and the prices are nice, if i have to be picky and cavil i would prefer

bad wifi connection

you would have to send it to laundry to pay for it

tasty breakfast

breakfast is delicious

wifi doesn't work in all the rooms.

the wifi was good in the common areas, but practically unusable in our room

no one actually made eye contact or explained layout of hotel and when i enquired about sauna and gym location

no bar to buy a drink tea or coffee during the day.

very comfortable gym, pool - variety of roof terraces.. breakfast

perfect location so spotless clean and breakfast was amszing

very comfortable, great location, breakfast and dinner available for a good price

little playground for little ones is very handy if you are with kids

no pool towels for hire

great kitchen, fast wifi, amazing views from the roof. very clean, large bathroom, good price.

wifi was not working for all 3 days i was there

they show a pool bar in the photos but it is not open, that was

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

the views are fantastic and the pools, pool area and grounds are spectacular

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

breakfast had many options

immaculate comfortable pool areas

very friendly, very clean and tidy from rooms to garden and the pool area, food good very nice selection and

breakfast provided a huge variety of food however the overall quality of the breakfast was somewhat

is an excellent hotel and the facilities are excellent, pool etc

the range of lovely fresh and cooked food for breakfast was amazing

rooms are very clean, spacious, breakfast was very good

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

great views, clean rooms, regular laundry cleaning

self service laundry is also paid

also has an incredible view of the ocean, there is where to walk on the hotel grounds and a good pool, i definitely

room comfortable and a small kitchen is included

it had a nice lobby, all canarian style buildings, nice outside rooftop pool area and views of the valley,

has a pool on the top floor

breakfast exceeded our expectations, really good selection

the wifi was crippled. kept dropping very often.

the staff is amazing, especially the breakfast staff

food choice, food quality, pool dirty, sauna closed, jacuzzi doesnt work, rooms dated

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

the pool could have been heated more spoiled the stay

a lovely place with great staff, great breakfast

service in restaurant and bar excellent

spacious and clean room, lovely balcony,nice pool area.

laundry too expensive

internet wifi only in reception and restaurant

location, cleanliness, rooftop bar and pool, it was private and very quiet

it was very loud inside the room, all kind of noises could be heard, starting from kitchen plates, ending at

hours of the gym and the spa : only from 8am to 6pm and only for very reduced amount of people

champagne in room which bar staff kindly allowed

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

clean as a whistle and breakfast was excellent

the hotel location,sun all-day at the pool food was very good too

hotel, fantastic location, fabulous breakfast

one uk channel on tv for nighttime but not a big deal pool slightly small

the night time bar area looked a bit dull. i didn t use it though so can t really say.

lovely breakfast with huge choice of hot and cold food

swimming pool was available but cold (travelled in january) not possible to swim

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

pool area was pleasant and clean with a lifeguard wifi adequate for our needs

stayed for one night and loved it ,the room was probably newly refurbished and breakfast was served buffet style

is not a place for kids to play, just for small one, like 2 years old

friendly and helpful staff, great pool, tasty food, big adapted room. thank you

the breakfast buffet has everything you can ask for

size room with sea view, large hydro spa bath in room

buffet breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the

comfy bed, amazing bathroom, lovely balcony with a sea view, rooftop swimming pool

pool, comfy beds, location, views, staff particularly alicia ( in restaurant and pool bar

also no laundry service

wifi was not always working

really enjoyed swimming in the excellent 25 metre pool everyday, one of the main reasons we chose this hotel

the pool area was lovely with 2 x pools, one for kids and one for adults

the infinity pool was a highlight, providing a perfect spot to relax and unwind

attentive staff, great pools, spa and kids club

breakfast

though there is no kids play area in the hotel, there is a nice kids park just across the street

kids club was not operating at the time we stayed (october 22). we were told it is not the

no coffee facilities in room so you need room service at an extra cost.

hotel is more suited to older people with no entertainment or pool activities for children / teenagers

poor service in the snack bar on one particular afternoon.

the location, breakfast and staff were all brilliant. a lovely stay.

gym could have been better equipped and open earlier in the morning

loved the gym on roof which i used every

kids running in the room above me between 1-2 a

the bed was very comfortable (room 130 i think) wifi - its okay

really nothing. the parking turned out to be easier than expected.

the breakfast was excellent

luckily i was staying at a place with good wifi in order to download the app without using all my data

laundry price are ridiculous: 6 euro for a t-shit

we enjoyed the gym and spa, cleanliness, room design, freshness of food, happy staff

no water, bad wifi, cold jacuzzi.

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

also the gym and how well maintained the rooms are

every single sock or napkin you want to send for laundry is like 2 euros/each

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

laundry service only. no iron in room or available from reception.

very expansive laundry

quality of food good be improved, evening entertainment wasn't great, kids area needs an upgrade

also if there could be food room service it would make it better

the breakfast starts later than in other properties and the bar closes quite early.

our kids was very hangry but no other possibilities to eat at ghis area

the spa was disappointing as the water was cool and the saunas were only male or female

very kind staff. free wifi is very strong. i liked the interior. shower in pool is good too.

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

also had a nice small gym

tasty breakfast

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

what we found as a problem was no existence of a possibility to do a laundry - no washing machine, no laundry

the beds were comfortable and wifi good

other positives were: - effortless check in - clean and convenient kitchen - beautiful outside sitting areas

was there wifi?

the access to the kitchen was direct and there were lots of terraces we could use to have breakfast

no source of drinking water or water for the coffee maker, other than a trek to the bar area

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

location in a forest extensive buffet large indoor pool and sauna included in the price good

the bar and restaurant staff were helpful and the food and wine delicious

can only gently suggest improvement in wifi in my room, but i was told this was better in the communal area so

location very good, quite location, parking close by...

she allowed an early check in for my father's room

also didn't know that parking would be difficult

free street parking nearby

there is also a big parking lot

there was reserved parking available right out front

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

beautiful hotel with a nice garden and a large parking

restaurant and bar weren't working so we had to search for other options in the village

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

that was sad to wander around the little town with almost all but one bar open

there was a small outdoor pool which was nice but would have been lovely if it was warmer (to sit and look at

the large parking behind the churches is also ok by day

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

there are laundry rooms - cut down on your packing

loved the amenities, the food was good, and the spa was great

a lot of activities for kids

the snack bar outside is constantly stocked with pizza, chips, hot dogs and a bbq cooking burgers and chicken

spa and wellness is special and spacious with sea water (

little bit confusing to navigate in the hotel. especially gym was complicated

this included drinks room service spa and so forth

a separate plus that the hotel is only for adults, visitors are cultural and quiet, at night no extraneous

many great things about our stay: buffet, cycling facilities, gym, spa, pool area, quality of all inclusive

we used the 3 pools, gym & spa regularly

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

this configuration might be a reasonable choice for a couple with kids, but really should not be branded as

night time entertainment for kids top class

the infinity pool and help yourself snack area and fully stocked bar was amazing

we also used the gym twice and it was great with everything you need

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

in the room a fridge and a coffee machine, no kitchen and kitchenware, except for coffee cups and a spoon,

some facilities for kids

car parking was adequate for the number of rooms although this didn't concern me personally

parking was free, ample and easy (after a slightly tricky arrival)

big, convenient parking

we submitted 4 requests for laundry and none were completed 3

the pool is awesome

i liked the amenities and location close to golf course

room service was excellent for eating in the room

not free as in-room tea coffee top-up is free however mini bar in the room is not part of the room service

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

there are mosquitos around the pool. it is sometimes very annoying.

room service was great and the place is still very beautiful with the palm trees and the moorish

we really liked the area by the beach, including the bar and

gifts to excellent service throughout our stay at the hotel, its restaurants, the spa, the kids club

secure site with electronic gate, car parking and beautiful barbecue and lounging

the bed is very comfortable and the kitchen is very well equipped

perfect for our family with small kids, very safe since all fenced

could do with some more kitchen items - cutting board, dish rack.

but in the living room and kitchen it is fast and reliable

laundry service very reasonably priced

plenty of parking and has a clean non heated swimming pool which is in a area that is very drab

bedroom didn't have a window in the side walls, there are no separate bar nor bar at the

breakfast is good lovely coffee the food in restaurant is excellent and staff very good our 6th

no wifi in rooms. no designated bar area to have drinks before dinner.

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

breakfast was good if you stick to the continental stuff

nice spa pool

only used the outdoor pool once or twice as it was a bit chilly during our stay but all in all we had a brilliant

the breakfast was only okay.

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

the parking available, the quiet

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner

city life and the nearby national park for hiking, and it was a big plus that the hotel offered parking

i would suggest to improve the parking because i was always scared to ruin the rented car.

it was very convenient to have a fully equipped kitchen as we were traveling with a baby

have preferred somewhere outside for breakfast and you do need a car unless you want to taxi into la caleta

we made use of the gym and spa every day, which were never busy and a great start to the day, or to relax afoinf

the room service is very fast to bring food to your room and anything you need

we extended our stay with 2 more nightsud83dude00 great amities everywhere - kitchen, bathroom

instead, they send your clothes to the laundry, and it takes 48 hours to get them back

gym, facilities could be better for those who like to workout in a gym as not many machines or free

tv limited to 3 channels but good wifi

they have great animations all day long, which is good to keep adults as well as kids busy

only one device can logon to the wifi

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

wifi

kids club was stunning, my kid (5 years old) didn t want to leave it

only little complaint was about the spa

the hotel is very clean, there are 2 pools (and an infinity pool only for members), 3 restaurants, a bar, a

only beer available after 11 o'clock in the snack bar at the square

aqua gym is fun in the pool every day

friendly staff and excellent kids club and mini disco, our daughter simply adored going there

kids club and swimming pool

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

location is not ideal and they are having trouble with the wifi and i was not fully operational till the next

while it does have a kids club and a small kids pool within that area, i wouldn t recommend it for

the breakfast was exceptional fresh and varied

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

long staying families should note, there is no self-laundry in the hotel

the pools are great, especially the kids area where our daughter had a lot of fun

view, sweets, spa and swimming pool area

stated they have a policy about towel reservations at the pool but didn't stick to this

gym has everything you need to

villa with spacious rooms and beautiful terrace with private pool

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

the patio was private from our neighbours (although open to the golf course) and had lots of different seating

stunning and an amazing size, comfiest bed and pillows and the private terrace with the private pool into the

i have also used the express laundry service which was done in less than a day and result was good

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

fitness activities near the pool were annoying, with terrible loud music

kids everywhere

staff is nice, the terretory is huge, many pools, kids are getting crazy with water attraction

the owner went out of his way to create a parking space for our motorcycles close to the hotel

a free parking is available very close

wifi didn't work for my computer (it did work for my mobile phone

parking can be a challenge as in centre of village and so not much close by

parking is a bit difficult as it is public parking bays

place has parking space too

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

parking

the parking was available

there is a parking inside the house

wifi was not available in our room we had to go to the common area to use the

just too many pigeons around the pool.

free wifi

room with 3 beds are friendly for family with kids

pool basic but kids enjoyed

we also preferred the kitchenette and laundry facility provided in the room

the pool area was clean and the staff was friendly

we went to the spa and was amazing as well

the spa was exceptional as were the treatments

room service team, never picked-up the phone when they are called

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

room service food was terrible, not allot of options and no taste and the bread was burnt !

lots of activities which my eldest daughter anjoyed a lot -- yoga, polates, aqua gym etc

location was great, the room had a fantastic view of the ocean, the room service was prompt, the cleanliness of

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

kids found big cockroaches in our apartment,twice

love having a private pool. staff are lovely and it s very spacious and clean.

only one uk tv channel - itv which was a let down when you put the kids to bed and that s your only option

swimming pool is not a swimming pool it's really tiny

whilst rooms were a little functional, (could have done with pool towels and hairdryer), the place was beautifully

kitchen is a bit cramped for multiple users

- lovely kitchen, dining area and terrace with an excellent view

great atmosphere, total serenity and calm. the pool, shared kitchen are great!

no parking place, although it was written there are places on the street

plenty of parking spots for guests

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

easy parking right outside property. hot shower.

hotel has parking spaces available

laundry service was not gut (left stains)

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

it was good all round the bar was excellent staff amazing

downside is the kids disco doesn t start till 9pm which is very late and evening show 10pm which meant kids

the smell from the laundry cloths dryer on my balcony in room 1115.

pool bar food ie more choice and child's menu

gym that doesn't open until 10am

the gym - very dated

away from the crowds and kids

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

only disappointments were the swimming pools as the only heated ones were small or for the kids

wifi was free & worked resort wide

breakfast was delicious one of the nicest and best quality brealfast buffets i have eaten from

gym is too small and not enough equipment for such a spacious hotel and five stars , not a bar or

the best service; great breakfast, large rooms, great beds. overall, the hotel was very good.

facilities - gym padel spa

poor cleaning of the room and bad wifi connection.

staff could not have been nicer or more helpful from reception, to bar and restaurant staff

check and reception staff , free under ground parking with lift to reception

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

the indoor pool and spa was closed and that was the main reason for booking that hotel.

smokers on the balconies even if it is a non smoking hotel, the safe that should be free and the wifi which

at the end everything was perfect there i met anka from the pool bar who was so friendly and helpful, at the

wifi worked ok, even at the pool

on the second last day was below par if u arrive late with the rental car u will struggle with a parking space

food in decent we had room service a few times and tried 2 of the hotels restaurants

clean pool perfect service

the place was great so good for kids

spa and staff there were brilliant