lots of different activities going on everyday and the pool party was amazing

the gym was not why we booked at all but it is very diminished. it could be noisy for some..

wifi was very good

breakfasts were good value, coffee good wifi good lovely promenade along sea into candelaria

breakfast, pool, staff...

laundry service very reasonably priced

fantastic pool and restaurant!

was not very friendly, restaurant needs to be booked in advance or you will not get a table, pool was very

there is no comfortable bar where you can sit and have a drink and meet other people

wifi is available only in the common room area

big, convenient parking

we noticed a strong smell of cooking food in the room (the kitchen was on the floor below).

was reasonably clean and room service satisfactory

restaurant, nice spacious room, good wifi

there is a parking in front of the house, and areas in the garden to sit and chill

the room also had a tv, free wifi and was overall very cozy

hotel has parking spaces available

plenty of parking spots for guests

easy parking right outside property. hot shower.

no parking place, although it was written there are places on the street

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

secure site with electronic gate, car parking and beautiful barbecue and lounging

perfect for our family with small kids, very safe since all fenced

a few more kitchen implements and maybe some sun loungers

wifi is great at the house but there is no phone reception

a birthday present which was so kind we went to the attractions in the south most days with the kids and returned

awesome digital tv & excellent high speed internet (finally - somebody has wifi done

the wifi was awful, almost always disabled

room was comfortable: crisp white bed linen, good wifi, good aircon, good shower

good wifi

free wifi and netflix (although i didn't use

superb restaurant, very good breakfast. decent coffe.

you're wanting to utilise the gym facilities, it is a bit sparse (no dumb bells) fine if you're prepared to be

breakfast was gorgeous, full continental buffet selection style

bar area was comfortable and the prices very reasonable

kitchen equipment, when they provide a kitchen - seemed a little penny pinching the jacuzzi in spa could have

we did love this place but the strong scent of laundry detergent made my nose sting!

nice bathroom & good shower, nice small kitchen, no hob, did have microwave & fridge, plenty of plates etc

being picky the kitchen is a bit minimal but there is a kettle, fridge & a microwave - and loads of lovely

was a coffee machine in the kitchen and there were only 2 coffee pods

would have been nice to have a cooker or at least a toaster and a few items for the kitchen

no iron or ironing board in the hotel - they wanted you to use the laundry

the location the hotel design the services : laundry, booking taxi, massages

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

great gym and pool area with fantastic views

nice bedroom, bed etc. wifi not bad. lovely public areas.

room, good wifi, nice shared kitchen, friendly, super clean, great location in historic centre

super friendly staff. co-working room with good wifi. shared clean kitchen. the garden area.

on arrival, the wifi didn't work and was fixed the next day

laundry item should have been charged at the 20 per cent discount rate appropriate to the grade of

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

room service no food until 8 pm in the evening breakfast not great

great wifi

modern and clean room, fast wifi

wifi connection in our room (117) was weak - we were distant from reception.

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery

room service horrible

information on wifi in room. it was only on display in reception.

only thing is that the pool was not open on such a warm day

wifi was ok but only available in 1st floor lounge

room - 405 was clean and comfortable with a little balcony and ok wifi

no wifi in the room, only in lounge on 1st floor

poor room wifi. room a bit basic.

wifi was hit and miss,a spotty connection goggle called it !!

i parked in the street where the hotel is, but it may sometimes be difficult to find a parking nearby

wifi was unreliable in the room. it worked properly in the public areas only.

nothing to dislike. lack of designated parking was the only issue.

breakfast was varied and very tasty

luckily i was staying at a place with good wifi in order to download the app without using all my data

small outdoor pool is not heated, no gym facilities.

restaurant phone not answered when trying to order room service

room overlooked the playground of an adjoining school, so we were awoken by the sound of the kids playing at 8

the room was nice, quite big, with a balcony. also we spent some time in the pool.

bar closed at 10:30, it would have been better if it stayed open later as we played board games

was also surprised that there is no room service available (despite 3 restaurants on premise), however easy to

wifi was good

also they have a gym and breakfast

room with modern bathroom, good wifi, massive tv today easily swivels so you can watch it from your bed

the gym is laughably small and dark.

price for laundry services was very high compared to alternatives outside, but because of carnival i had to

pool closes too early in the afternoon

rooftop bar service was unfortunately not good

pool times in the roof opend 11 closed 6

and an amazing pool

no lamp on the bedside, no aircon, no self-laundry

wifi available, but without internet.

wifi rather poor

late check out was a bonus

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

not a spa hotel and no swimming pool but great for shopping and siteseeing

is not run by the hotel but mojito at the bar was not good

not a spa hotel and no swimming pool but great for shopping and siteseeing

the spa was great

location, pet friendly, loved that they were very welcoming to all of us

friendly staff, fast to react to a problem room was really pleasant nice pool tasty breakfast

gym a bit poor in equipment

gym was very small and with no ac

the location, friendly staff, the cleanliness and the rooftop pool and bar area

the terrace bar is cosy, with good cocktails and great atmosphere

no laundry services.

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

central location, free wifi.

coffee, both from the machine and from the bar :( machine coffee was weak and watery, the one from the bar was

wifi is bad, slow and frequently disconnects

the room felt spacious, the shower was very powerful, the wifi was robust

wifi was good at times and dysfunctional at other times limited room facilities, very limited

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on

the room was clean, beds were comfortable with the strong wifi signal

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on

sheets and towels fresh and clean kitchen useful and modern with some free coffee, and water laundry on site is

the staff is very friendly and room offers besides a small kitchen also a tv with netflix

kitchen utensils were quite minimal, but we understand this as it has no stove, just a fridge, a

we did not plan on cooking or anything, but ended up using the kitchen to make some snacks

we have no complaints but a kitchen roll would have been useful.

family room was a hostelroom, but kids loved the bunk beds. great location.

to do my laundry at the laundromat around the corner, as the prices at the hotel were ridiculous

there's a selfservice laundry and supermarket right around the corner

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i

too small swimming pool, room service pizza that i ordered was tasted like uncooked flour.

the hotel has a nice rooftop pool area and an outdoor gym

we have no faults ( be careful of the laundry charge as the small print charges you 50% penalty for giving it

pool is not very kids friendly, spa only for adults

great rooms! great hotel! good casino

the facilities are so good too including gym pool and spa

the pool was fantastic

ant the pool was closed early in the evening

was no gym/fitness room, however i looked for it

breakfast was great,both for quality and variety and the bar snacks were really enjoyable

good pressure shower good wifi good staffs at reception

pool was closed for the winter and that fact wasn t clear on their information

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

laundry service only. no iron in room or available from reception.

very expansive laundry

every single sock or napkin you want to send for laundry is like 2 euros/each

mini club ud83dude22 or anything to bring kids attention

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

hotel car park was a bit small therefore i was using street parking for my hired vehicle

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

and a spa that matches the best western facilities (including well equipped gym) with the tranquillity of the

i used the gym and spa and loved the services

laundry price are ridiculous: 6 euro for a t-shit

nothing at all the only downside is it's adults only so i can't come back with my daughter.

wifi wasn't that good in the room but outside the room was good

the spa is just the best - high quality equipment, bubble beds, jacuzzi, massaging jets, hammam, sauna

in a nice spa hotel like yours you could provide bathrobes free of charge, that would be really convenient

the pool could have been heated more spoiled the stay

a lovely place with great staff, great breakfast

also breakfast needs some extras like milk, ham, more fruits

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

the rooftop bar which was open till 11pm is lovely

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

very nice pool area

breakfast was lovely plenty of choice.

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

moreover the staff are amazing, especially the wonderful bar staff and simone on reception

kids liked the pool, breakfast was great, rooms very specious

daily night events at the bar place were fantastic

staff is super friendly and very welcoming especially isachis who always looks after kids during mini disco

spacious and clean room, lovely balcony,nice pool area.

great views, clean rooms, regular laundry cleaning

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

self service laundry is also paid

the rooftop pool and bar is great.

gorgeous little bar on the first floor and another great bar at the pool (cash only just to make sure you re

also no laundry service

spacious, modern, and impeccably clean, it featured a comfortable bed and a private balcony where i

in beginning of november it was a problem in the pool area when +25 degrees

there was a great choice for breakfast. the pool area was excellent and very relaxing.

the gym because it was very small and opened late in the morning.

elderly people hotel, breakfast could be improved.

lovely breakfast with huge choice of hot and cold food

i liked the person at the bar but i never got his name

pool was rather small.

the ubication and the breakfast

the spa area was closed due to covid even if it was advertised as open before booking

deck area, not on top of each other , breakfast and evening meal lovely, local beer in the hotel bar a bit

wifi was terrible

great and unique location! great service and staff. small but well equipped gym with great view.

swimming pool with jacuzzi area

clean, spacious, adults only, everyone very polite, lovely views and facilities, excellent breakfast

beautiful garden and pool area and great varied food

excellent food, and a huge choice at breakfast and dinner

the leisure facilities , pool and gym were clean and tidy

breakfast was great

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every

choice of preferred seating (loungers or wicker cushioned chairs) we really liked the well equipt gym, although

there is a spa and even a ping pong table

internet wifi

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

the breakfast buffet has everything you can ask for

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

no bar for residents only bar for public

only small downside was the coffee served at breakfast, which unfortunately wasn't very good

bar at night with some live music are very nice

i am not sure if the pool is suitable for kids, it was very cold

loved my room- top floor with balcony, view with pool and trees, quiet and private, 2 desks for working and

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

you would have to send it to laundry to pay for it

good breakfast though the dining room can become busy, uncomfortable and airless

the pool is wonderful, clean and has beautiful view

the wifi was good in the common areas, but practically unusable in our room

friendly personnel, great swimming pool, excellent breakfast, comfortable bed, good a la carte

laundry too expensive

the spa is also absolutely worth it and a great place to relax

unfortunately we didn't have time to try the spa service, the pool or the gym

the pool on the roof top was a great bonus

windows into very very small technical yard with grease smell, nose small talks of workers at the kitchen early

delicious breakfast and dinner

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

of the dining not managed well esp breakfast was a shambles

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook

breakfast had many options

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

the hotel has a lot of facilities such as a big swimming pool, tennis court, mini golf and gym

kids club twice daily which they loved

great pool, view, and free mini golf

nice place with 4 swimming pools and 3 jacuzzis, as well as fabulous breakfast and supper buffets

delicious food for breakfast and dinner - good prices

also one day the room service didn t leave any towels in the room, when we called and asked for them we were

has a pool on the top floor

the dining room, terrace and bar staff were all very proficient

also the breakfast was very nice and tastat

shower, bathroom and kitchen facilities very good - i wanted to self-cater

wifi was not working for all 3 days i was there

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

the room was basic and clean and came with a small pantry kitchen and fridge - perfect

a bit inconvenient wifi is very slow

wifi and breakfast

location close to bus station. breakfast super value for money

overall, for those who come to the island to explore it, rather than to stay at the fancy pool hotel and nearby

kindness of the staff, excellent breakfast, terrace and swimming pool, super clean everywhere.

however shop across the road where it opens also pool extremely small

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

the fact that it was adults only, made our stay more peaceful

the breakfast was great, a lot of variety and a cook was making different types of eggs in real time,

beautiful location and great pool!

juice from a machine !!! wifi in the room very poor reception !

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

good comfortable and clean room good wifi and laundry everyday.

the limited area in which you could use wifi

frozen then defrosted and still full of water (horrible) to ne honest, i booked an all inclusive adults hotel

very good breakfast, good gym, cleanservice every day

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

very nice and helpful staff, nice pool and spacious rooms

flawless wifi, excellent gym

central good breakfast lovely staff great barricados

flawless wifi, excellent gym

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

spa and indoor pool was not included in all-inclusive

no free wifi. poor parking plot.

location, very stylish lobby, friendly staff, lovely features such as a waterfall, nice little kids facilities

the laundry service left our clothes dirtker then they were before with and unpleasant smell

self service laundry was a

i also seen a laundry service advertised although we didn't use it

location, easy walk to the beach + the original city center, buffet breakfast included in the affordable room

have a small problem with the lifts, there is only one working, breakfast and dinner time don t bother taking

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

the hotel facilities are excellent, first class gym, beautiful manicured gardens, mini golf, tennis& paddle

it was not a problem for me or kids, but my wife needed earplugs to sleep and sometimes i'll admit it felt very

room service did not even make any attempt to fix the problem

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

would need a bigger car parking area

basic kitchen, only 3 glasses in a 4 bed-room

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you

wifi is poor in the room. works mainly on the balcony or pool.

beautiful hotel. very peaceful and relaxing. pool is great. staff wonderful.

had to argue to be moved wifi was pretty slow gym had no free weights area, barbell,

wifi not working at night

over looking the sea, minimalist, spacious and comfortable room with a great balcony, lovely pool and gardens

hotel is beautifully located and its spa provides a great range of facilities; outdoor and indoor pools have

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

the resort contained everything needed like laundry, table tennis and a gym

plenty of free street parking, coin laundry

excellent pool. nice selection at breakfast. really friendly staff

natural swimming pool and the white light house are just on walking

i even had a little kitchen in my room and a perfect view over the pool, palms and the sea

wifi or reception did not extend to my room (though this is only a small negative for me)

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

good breakfast, the pool and public transport nearby really added up to an exceptional experience

plenty of parking

no wifi as well (only in reception you have pretty weak internet)

dishes were dirty (especially the pans) and had to be washed before use, wifi was fairly weak

a few days been several but this one is the best clean, spacious very well equipped and great wifi for being in

you come in february, like we did, prepare to care and feed the fireplace

only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

fireplace inside is really nice) flowers around the house

the breakfast starts later than in other properties and the bar closes quite early.

the water pressure in the shower was great, and it was magical to see the stars directly from the parking lot

wifi is good

private parking on the spot

pool and gym has to be booked in advance because of covid restrictions

maybe just one thing, i thought the hotel had a parking space but it hasn't

location very good, quite location, parking close by...

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

wifi is good and the add on breakfast is excellent value

wifi worked well

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

the wifi device was placed in the hallway and the only places in the room where we had enough signal

reservations for the spa need to be made in advance.

that was sad to wander around the little town with almost all but one bar open

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

would have been nice to have more vegan options at breakfast

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

atmosphere, helpful staff, star gazing event, spa, parking was easy,

beautiful location. spa and pool were excellent. would love to return again.

kettle, no water ( as advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact

good parking

beautiful hotel with a nice garden and a large parking

ample parking space too

great location with free parking

the breakfast was sufficient but nothing special

no wifi in rooms (couldn t even pay for it as advertised) and couldn t download any content from

all the staff were lovely, breakfast excellent

breakfast is lacking vegetables..

safe use - extra daily payment, wifi - extra daily payment, toilet roll - go buy yer own rolls if ye run short