was poor not a lot of choice only 1 smoking area and u have to pay for drinks if not superior and pay for kettle

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

great outside pool area, lovely balcony over looking the pool

of the staff at the pool bar were not particularly friendly

spacious quiet great breakfast helpful staff

main bar and every night between 6pm to 8pm a pianist was dominating the place

food, plants (inside and around the hotel), spa and location.

amazing hotel gym - good cardio and weights

loud music for pool aerobics one hour everyday. but that's being very picky.

amazing food. beautiful pool area .

laundry at the facility was a plus

staff, food, location, wifi, the rooms. self service laundry.

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

the laundry room was adjacent to toilets

large supermarkets within a 5 mins walk & the beach is within 10 mins where you will find lots of bars & resturants

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

had parking, was by the sea and had a small gym

adults only

location was perfect and if you like crazy golf then it s right outside the back of hotel

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

andrea was extremely nice :) _we loved the mini golf _location-for those who desire for calm, less busy/ crowded

next to the pool, beds were comfy, though kids reported their beds were “firm” but preference i guess

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a

we had massages in the spa and that were great and the pool bar was also quite nice

breakfast was kind of repetitive, with minor selection of food

if i must, i suppose it would have to be the lack of a kitchen towel in the kitchenette area

the breakfast is beautifully presented and guests are spoiled for choice with charcuterie, fruits, eggs

spacious nice infinity pool nice bar liked the kitchen facilities provided drinks where good truffle fries 10/

no elevator (so big suitcases = powerbuilding) - scarce onsite parking space (and alternative parking outside

location excellent staff friendly and helpful roof top pool breakfast excellent

pool on the roof was so nice, dry peaceful and relaxing

a bit on the small side and lack of channels however the free wifi was of a decent standard and made up for this

unlike some places the wifi worked perfectly well for our whole stay

an ice machine in hotel a place or bar to buy a soft drink if needed room service if needed.

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

top hotel, amazing for kids and the staff are the best i've seen

the pool snacks and desserts at lunch and dinner could be better.

small but functional gym that was clean and generally easily available

was looking forward to a drink in the piano bar but was told piano was just for show

people l,food and quietness of the swimming pool area. staff were amazing

adults only and access to the golf course

direct cellar access to the golf course with the hotel's own buggies and locker rooms for your golf clubs

pool area is really nice

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

the laundry was good

great villa, atmosphere, parking, and location. laundry service available.

the hotel has its own mini market and laundry facilities

all facilities they have starting with a gym with a nice view, yeah you read it right, finishing spa and food

laundry, pool, spa, very basic gym, 24 hour reception, etc

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

the breakfast was fantastic

excellent accommodation, nice pool, big rooms, friendly staff

hotel was lovely and clean, pool was nice and warm and spa was amazing.

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

lovely room, very big, good a.c.,great location, rooftop pool

no bar or music around the pool

we checked in after a 4 hour flight 4 mature golfers asked where the bar was he went to a fridge at the reception

no bar by the pool

also the breakfast was amazing, so many options and generally it was delicious, the pool bar served the best

even the main pool is smaller

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

good cafe bar area to

only minor complaint is that the wifi in the guest room on the top floor, was weak and strained

the room, a good size, spa bath and an exceptionally comfortable huge bed

hotel, not many people about so it was lovely and peaceful while chilling at the pool everyday

i know spain has some rules to not smoke on the balcony but terrace is not a balcony

breakfast could have been better, but ok giving the pandemic they are operating in

the breakfast was very good, the location is great, all in all, we enjoyed our short time there

great for families and kids

lovely breakfast with plenty of choice... lovely staff...excellent location

location was excellent and the staff was so helpful. room service was top notch

great staff, food, rooms, location & pool

having to pay for the gym

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

location, breakfast, wifi, cleanliness

also, slow room service

problems with parking places.

wifi could be a little better :) dance parties at nights could attract more people.

public laundry 5 minutes walk

wecome ehen you are checking in,the quality of food served at breakfast and dinner,every staff member from

the food options for dinner and breakfast are also amazing

prices of beverages - drinks okay, garage is free of charge in the basement, always have free parking lot, air

hotel is a lovely hotel especially as it s an adults only hotel it is really peaceful

a laundry room for guests to use would be a

the heated jacuzzi and the breakfast

breakfast was sometimes only warm

room service ladies did great

the spa and the cocktails at the pool bar

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

room was above the trash pins and kitchen area and also we could here all night long the pumps, that were working

pool was lovely with lots of sun loungers and all getting the sun all day

wifi a bit slow and loses connection a lot. mattresses could be softer

the room on the 7th floor above the laundry was very noisy 24 hours a day.

pool a bit warmer.

gym is small, the sun chairs, in certain part, face the chamines of several restaurants (smell like

it also goes straight out to the pool area so great for the kids access in and

wifi was great, even reached the pool

no iron but hotel provided a laundry service at an extortionate price

had nice area for kids and one of the pools was heated during winter months (with one side being very shallow

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

kids program and entertainment starts around 20:40 which is a bit late for kids as they can't stay

pool was a bit small

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

staff were super friendly and helpful, breakfast was really good with plenty of options to suit everyone,

were very good however we were out next to the kitchen and had noise from 3am but didn t ask to move with it

equipment of kitchenete and willingness of receptionist.

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

the hotel has activities for the kids and adults

location is perfect. room was spacious. pool was perfect for my toddler

room service was ok

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

also there are only few activities for little children, the kids pool is pretty basic

i highly recommend it for families, staff is very polite and helpful, the swimming pool and kids activities

wifi and lack of plug sockets in room.

wifi is extremely poor, be prepared for loud music, as we were out most nights this didn't bother

good, didn't replenish laundry bags in the room after use

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

pool , food,and view of the room

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

the hotel is amazing, pool area is excellent, especially for adults

with the gym as it was unusable because there wasn't any air conditioning, also outdoor gym that was

we thought it would be self-speaking for a 5* to have some kind of a kids club, or at least a playroom for kids

kids menu

wifi is not free

my request for an iron was declined and i was told to use the laundry service

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

cleanliness. lovely spa and new infinity pool

good selection of food at breakfast

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

guess the pool isn't deep enough for an adult to dive in but this is trivial and a bit nit-picky considering

casa oroteanda is a very comfortable house with a beautiful pool and garden

pool, good yard area, parking inside walls

pool area is amazing

laundry service -ironing only on express service took about 30 hours to return and we were checking

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

gym very old and broken

thought adults only would be much better offering over

breakfast was very nice lots of choice and food cooked fresh by chef in front of you

parking

there is a parking inside the house

place has parking space too

the parking was available

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

we used the exclusive roof too terrace which also featured a hot tub and a smal self service bar area which

was slightly ugly, wifi was really bad, bathroom was uncomfortable, staff was impersonal, the hotel was too big

large square pool is absolutely freezing but i still managed to go in and do aqua aerobics

- the hotel and the surroundings, staff, overall experience, great place for holidays with kids

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

had a gym if required and there was entertaiment every

have been toilets and a small bar near the jacuzzi

food was delicious, drinks were strong and pool area fantastic

it would have been nice to have had a fish option at the breakfast selection.

very affordable & convenient laundry service (3 , usable at any time)

they offer free coffee/tea, facilities for cooking, laundry service

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

we also used the laundry service once

used parking on street

4 pools when i really only had 2 one being decorative only and not for use and one is a tiny kids pool

immaculately clean, beautiful gardens and pool area, plenty of sun loungers with towels provided

room service friendly and obliging with baby needs

corner totally spotless rooms are massive and not dated even better in real life than photos wifi is good all

i also used the spa and gym, the views while working out ud83dude0d i actually want to come back to tenerife

hotel is amazing for families with kids

size of rooms - very large heated pool location

they played well with kids and are great for people with kids

booking the hotel with booking for 2 adults and 3 kids

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

it varied and a wide selection of tasty food available excellent for children staff very pleasant wifi was much

few menu options for lunch and dinner. no room service. minibar empty.

gym being the prime example

room was very nice, and breakfast was delicious

breakfast was excellent and beds very comfortable also freindly staff

laundry got lost, and took 6 days to get back to us

swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks

wifi slowly, noisy, room size not comfortable

spa is enjoyable and the food is good

very clean, nicely decorated hotel, relaxed atmosphere as adults only, comfortable room

laundry service

lack of atmosphere, quite bland tv reception problems, kept cutting out wifi i believe

location, room, pool, daily room service.

gym lacked equipment

congratulations to the team for creating such a fun and engaging experience for kids

2 ensuite bedrooms so we had 2 showers, fab rooftop, balconys, lovely pools, gym

location great gardens with path paths way flowers etc. pool all stylish

well equipped kitchen

to come back in june and found ourselves handed over to this other girl spent an hour at the pool talking families

the pool bar closing at 6pm, then the sun did not get too cool till gone 7pm

would love to have a bigger swimming pool on the roof, but is also very nice the one that is here

together with a complimentary welcome drink at the bar in the evening

loved the roof top pool, which had a great view

the waiting staff and bar staff were very friendly, helpful and attentive

the spa was absolutely

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

lots for kids to do

i had a kitchen, bathroom, huge bedroom, dining area, living area and balcony big enough for 4 people

the pool times were restricting. 10.00am to 6.00pm. the gym equipment was extremely poor.

also unlike previous visit you had to go to the bar to get a drink- no table

spa was fantastic

think you should have smoking areas round the pool

loved the heated pool. all the christmas decorations were being put up. excellant spa

luckily 2 of my 4 kids are 20+ and did not come with

breakfast was extraordinary and i was like 7* hotel

access to kitchen

take a walk and day by the pool

very nice stone houses. pretty view. very good wifi all over, with mobilephone.

a dining room, a large place to sit and chill around the swimming pool, and a big private parking

i paid 50 euros to come back to the hotel (after being told i could to use the pool) to be told to leave

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

breakfast very simple

excellent breakfast buffet, stunning property and location.

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

view from the parking and the balcony is wonderful

fantastic, a select few around the pool, no noisy music or building works or children

the view was amazing and so was the pool and the hot tub

room and bathroom quite small compared to other places at this price. spa not very large either.

however the staff at breakfast could be a lot more attentive i think

night; when staff clean adjoining rooms they let doors slam coming and going; breakfast area for adults only is

good location. good staff. clean. good buffet breakfast and evening meal.

swimming pool above the sea is fantastic, and one of the two pools is warned up

kids and adults got nice gifts for christmas

spa was closed because of covid.

gym was well equipped and i loved that there was an outdoor gym aswell

the smell from the laundry cloths dryer on my balcony in room 1115.

were unfortunately awful, and the kids disco in the evenings could do with a bit more

also the gym was out of

everything was perfect. the breakfast was amazing. room was spotless. staff were so friendly.

we went on an all inclusive basis. the snack bar at the pool charged

the price of the laundry was every expense after the price we paid for a upgraded room

modern, excellent facilities, beautifully well appointed rooms with quality fittings and the breakfast is

the spa is great and reasonably priced

wifi at the pool is poor (probably because of too many people connecting)

activities for adults and kids ,lovely pools 2 bathrooms in the room is ideal, all 5 star amenities expected in

love the breakfast including the prosecco

with several different housings, wonderful bed, great food, very friendly and helpful personal, wifi

i found the pool side food really excellent but the room service food seemed to more emphasize quantity over

excellent buffet breakfast and dinner

swimming pools, gym, room

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

they send laundry out and i knew to kiss it goodbye then

breakfast and evening buffet selection in the main restaurant was excellent

rfect for fitness and very clean), a perfect staff, location is perfect, also they have free parking area, and

room service took a while

& professional staff, lovely facilities especially the pool & gardens

perfect location,beach , fresh water kids pool, nice breakfast.

we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

super interactive with the kids

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

we had room service a couple of times and the guys bringing our things were exceptional

taxi s arrived almost instantaneously and great parking if you hire a car

booked the suite with a pool, the room as massive, 3 bathrooms two bedrooms and a big lounge/kitchen area, very

i liked adults only factor

gym needs to be much bigger with more kits and weights equipment

breakfast 10/10 and suite totally wonderful, staff and management are

you can leave the rented car in the parking of the hotel for free

the hotel offers free underground parking, and it has direct access to two sandy beaches, one with black volcanic

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

underneath cool ample parking

pools were incredible kids club was great fun, lots of fab activities breakfast was lovely staff super helpful

there's hardly any reason to leave it for more than a short trip to a zoo or water park

rooms were a great size and the pool area was very nice

laundry on site

only thing that was not perfect was wifi

i like that they bring your drink to you when ordering at the pool bar -quiet

my teenage son also made good use of the gym

pristine, amazing rooms, very high quality fixtures / fittings / super sleek kitchen

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

the ac in the gym is not so efficient, opening hours could be more flexible.

wifi

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

adults place but no many young people.

wanted to eat in the spanish bar but it was fully booked all week as was the krystal restaurant maybe this should

few english speaking staff. school dinner food. uncomfortable bed. no kids club

-facilities modern clean and up to date - entertainment at night fabulous sunset views from the bar where you

the food was great - a super large buffet for breakfast and dinner, with the alternative of two small speciality

little english tv, drinks and food at pool bar quite expensive , for example cheese and ham toastie 7-50

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

the wifi for the price charged was also a little disappointing

so i walked around and found my spot for the week behind the poolbar

venue if looking for a holiday by the pool as not really any restaurants, shops or beaches close by

the pool areas for those looking to relax - would be preferable to separate pools for adults & kids entirely

i couldn't connect to the wifi from my room

breakfast, excellent rooms (sea view

perfect hotel for staying with kids

lots of places to sit around pool

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

lots of space around the pool

in the evenings, there was a mini disco for kids followed by different shows for adults — very entertaining

a very nice bar and a couple of nice restaurants too

i am a coffee person but you could only have coffee with breakfast in the buffet area

laundry service was not gut (left stains)

could not borrow an iron to use in room had to use laundry service

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

breakfast excellent

was by delivery and rubbish pick up got woke up every morning , the hotel needs a nice chill out bar outside

the breakfast was only okay.

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you

indoor pool needs a little clean. mini bar empty.

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

the spa area is a bit dated.

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

limited choices of restaurants with kids

everything. the spa and pool are my favourite

amazing staff - super friendly with kids

parking can be a challenge as in centre of village and so not much close by

food was also very good - our deal included evening meal and breakfast

wifi didn't work for my computer (it did work for my mobile phone

close to centre and plenty of 'on street' parking close by

breakfast was included and was fantastic

we also preferred the kitchenette and laundry facility provided in the room

great food, good gym, nice birthday surprise, giant room

could book on the interactive board were not up to date it would be good to have an atmospheric bar area for

noce gym and other activities such as yoga were included

is what it s trying to be - amazing place to enjoy all the perks of what it s offering for adults

internet not free the fee is 2 euros no iron or iron board & they don t have laundry services

location beautiful pool staff excellent and went the extra mile

very good and plenty choice breakfast

evening and breakfast buffet were good

breakfast area, lovely staff at reception, good location (amazing sea view), good spa area, good bed, big size

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

during the day, they didn't even respect the classes mentioned on board, for example: aqua gym or salsa etc;

the wifi wasn t that strong and the hotel is so big it s very easy to get lost hah

family friendly but the limited opening hours of the kids club wasn't great

pool towels are quite old and not very good quality

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

main bar was not always open

not a huge thing but it would be great to have more local food options at the restaurants / room service - the

visited the gym a few times and if there were more than a couple in there then we had to wait to get on the

eating outside around the pool and amongst the palms, felt like we were many more hours away from the uk in

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

we had a 2 bed villa with pool and it was great to just relax and it be quiet

on site bar and restaurant all fabulous and the staff couldn t have been nicer

views were brilliant and the breakfast was best we have had anywhere

location is not ideal and they are having trouble with the wifi and i was not fully operational till the next

close to beautiful golf courses but the rest was like scrub land

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

friendly staff and manager was great only down sides are lack of a bar for a drink after dinner in the evening

we didn't try the gym but it looked decent

plenty of sun beds and pool

territory with access to a rocky beach and a pathway along the coast, nice facilities, great kids club and

the a la carte meal in casa bonita pool bar and grill was absolutely superb

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what

i have also used the express laundry service which was done in less than a day and result was good

kids everywhere

for guests with dietary restrictions, a little creativity in the kitchen can go a long way, but here it felt

clean rooms and all facilities, amazing food, great activities for kids

there was a super friendly young bar man beside this pool from argentina so shout out to him

can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

my kids didn't want to go away

we loved our room & had a brilliant view of the pool & sea from our balcony

the pools, the spa, and gym were just perfect

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

onsite parking made a lot of things easy - free for guests

facility to take care of kids in the hotel is really great as well

stated they have a policy about towel reservations at the pool but didn't stick to this

instead, they send your clothes to the laundry, and it takes 48 hours to get them back

lots of fresh fish meats and pastas at the show cooking stations la gomera bar fabulous spot for a drink and

6 pools, 4 restaurants and 24h bar sounds good

though few pools claim to be heated, but in our opinion in should be heated few degrees more to make the pool

talented are those guys honestly: amazing shows as well as entertaining the children and teaching gym sessions

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

restaurant and bar facilities restrictive.

clean- no concerns at all - breakfast was really good and filling - very generous portions - parking was really

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

free, private parking

the pool was out of order - i was very disappointed on this

the spa was amazing with turkish bath, plunge pool, sauna , steam room, jacuzzi and pool

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

wifi is very slow

would have been nice to have more vegan options at breakfast

no source of drinking water or water for the coffee maker, other than a trek to the bar area

parking place is located nearby

free street parking nearby

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

wifi worked well

wifi is good and the add on breakfast is excellent value

all tv programmes in spanish. wifi connection a bit hit and miss.

the location is perfect and the wifi.

the bathroom was clean & modern, the wifi worked great, and the blackout curtains were very much appreciated

strong wifi

to him repeatedly, but he was still very rude and talked to us as if we were some bad 5 year old kids(plus he

very large room with balcony, clean bathroom, very friendly staff, sufficient breakfast, great location

the breakfast was average and the lack of wifi in the rooms was inconvenient.

wifi only in lobby

so a family with tree kids had just dry toast and a jam from plastic

safe use - extra daily payment, wifi - extra daily payment, toilet roll - go buy yer own rolls if ye run short

the beach is so close the wifi can still be received

best one of el medano, clean, modern rooms and great staff, nice pool area

late check out for reasonable price (15 eur), perfect option if you have an evening flight

the hotel is in a fantastic location on the beach. step out the pool door onto the sand

excellent breakfast

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

use of wifi everywhere in the hotel

breakfast included in the price was exceptional

direct access into sea, amazing sun rise views having breakfast on balcony

wifi not too great and guests are given passwords that may expire before end of stay.

i have never seen anybody sweep below the beds, laundry room was a mess, the fridge smelled, and i had to wipe

is just a suggestion - better wifi in the rooms, sockets next to the beds and a reading light - but it was ok

a lot of people from all around the world, very comfortable common area, strong wifi

poor wifi

staff and people who stayed there were very nice, wifi was good, hostel is also spacious and in a great