what we found as a problem was no existence of a possibility to do a laundry - no washing machine, no laundry

fully equipped kitchen

if anything a kettle in the kitchen could be useful to make quick teas and coffees

and you live in the traditional canary house, everything is very clean and nicely decorated the kitchen is very

other positives were: - effortless check in - clean and convenient kitchen - beautiful outside sitting areas

there are laundry rooms - cut down on your packing

the heated pool was a delight for both children and adults

entertainment program for kids food variety pool bar hospitality of all employees

- spacious rooms - animation team and activities like mini-golf, ropes course, mini-disco, billiard tables, -

so grateful to all staff members: helpful reception, cleaning staff, creative bar, well organized breakfast,

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

we didn t use everything (as spa, sauna, massage, golf etc) , so we ll come back for sure

we also used the gym twice and it was great with everything you need

very busy at meal time but hotel was full, mini golf needs some tlc

i used the gym as well, which was perfect

we submitted 4 requests for laundry and none were completed 3

the gym and spa were also great

love everything about this hotel especially the breakfast, the rooms are fantastic and the staff great

restaurants are okay, and wifi in the room not great

there is no area for kids

the meals are also tasty, a big plus is the freshly squeezed orange juice for breakfast

sometimes the music round the pool was too loud. spoilt the peaceful ambience.

was perfect just mini bar was empty seems better if at least be water view was perfect and breakfast was so good

view to the ocean, good location, the food was awesome ,heated pool with ocean view, service was good and the

i would say that the breakfast could be more diverse.

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

items in your room like mini fridge and shampoo not restocked so you keep having to call room service

room service is excellent

kids club wasn t that great with most activities being inside , not exciting enough for my 7 year

especially, breakfast was absolutely amazing

the breakfast is excellent.

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

tasty breakfast

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

instead, they send your clothes to the laundry, and it takes 48 hours to get them back

the property features excellent facilities, different pools and an excellent animation for kids

number of swimming pools many activities for kids and adults variety of food and drinks car renting facilities

much space, fantastic covid measures, friendly staff, great value for money, kids loved it and i will definitely

mabey there should have been more of entertainment for kids.

can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

amazing pools to choose from

the breakfast/room service food/restaurant food is all fantastic

rooms were spacious and beds super comfy

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

great views from our room and every restaurant, and even from the pools

mini bar was well stocked and replenished daily in the all inclusive package

bar/kiosk next to the kids pool never opened, although eventually a waiter came around to take drink orders

i have also used the express laundry service which was done in less than a day and result was good

for guests with dietary restrictions, a little creativity in the kitchen can go a long way, but here it felt

kids everywhere

was perfect, the room was perfectly clean and very spacious, the breakfast fast had so many options the pools

there is the gym and spa facilities

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

kids club heated swimming pools use of the sister hotel (bh costa adeje) variety of food at buffet

also wifi is very poor and sometime stop working altogether

kids club and staff great

wifi was slow so you need to pay extra for premium wifi

the service is great and we enjoyed the use of whatsapp to book breakfast, golf, trips etc

we were there two nights and had breakfast on one morning

maybe only that our apartment did not have ocean view and the pool is small for swiming.

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu

gym could have been better

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

the bar was a bit over expensive

the gym was also well equipped

excellent service, facilities, equipments and breakfast

not a huge thing but it would be great to have more local food options at the restaurants / room service - the

we had a villa with a private pool and it was amazing - it is very private and would recommend it if you want

outdoor music on ground floor bar / pool area (cheesy and takes away from fantastic atmosphere)

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

more room service room options would be nice

we also preferred the kitchenette and laundry facility provided in the room

gym and rooftop pool great bed very nice breakfast

he was a waiter on the rooftop pool, and he was absolutely amazing in terms of friendliness and he truly enjoyed

were some renovations (painting works) in the area of adults only rooms as well as close to the area of

fantastic restaurants, pools, spa and gym

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

the trash bins are hard to find and not enough in the spacious room like this one

kids pool area had lots of unfinished and cracked tile edges around the walkways

the gym, the spa and massage pool is closed and we didn t have the opportunity to try out the

there is laundry facility available at a charge which is great for longer travels like ours

nice pool and plenty of outdoor space for bbq, dining etc

walls and floors you hear everything even whispers so not do cool with small kids od you want some quiet time

we had the small house and there was no wifi in the house only in common areas.

beautiful canarian house split into several apartments, with lots of outside space for kids to explore or to

laundry service was not gut (left stains)

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

also the tennis court and the mini golf course were a bit overworn and might need some updating in the near

price of ice creams at the pool bar

we also loved the guilty restaurant by the pool, the staff were excellent and the food was really reasonably

i couldn't connect to the wifi from my room

facilities - gym padel spa

the room service was very good

breakfast, excellent rooms (sea view

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

gm was brilliant during our meeting 24 hours later, as we were still sick, she organised for a room service of

the private pool area looking on to the beach was beautiful and the pool side bar made it so much better i

spa area pleasant

smokers on the balconies even if it is a non smoking hotel, the safe that should be free and the wifi which

the room size and bathroom not suitable for kids

the adult only pool bar was delightful to sit in and enjoy the

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

huge parking, 2 shops nearby

food was not great , they had no kids club , no kids entertainment at all

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

free parking is a great bonus

communal pool which is heated but it meant we always had to leave our lovely suite to oversee the kids

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

free parking

liked very much: the heated pools; the fast wifi; the location; the gym with outside view

room service and responsiveness in general is legendary

breakfast was delicious one of the nicest and best quality brealfast buffets i have eaten from

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

hotel and amazing views we stayed breakfast only but did eat in the buffet restaurant one evening

not enough parking spots in front of hotel

pool beds were surprisingly comfy, and spa treatments were

the kids club is amazing with tons of things to do for the little ones

sadly no alchoholic mini bar in the room, but room service could be ordered 24/7

great access to a lovely beach and nearby shops very nice evening atmosphere free and flexible kids club lovely

& professional staff, lovely facilities especially the pool & gardens

the hotel has several swimming pools and bar areas

spa experience when checking in for our treatments was not user friendly.

the lunch snack bar section has nice, fast and affordable food

the pool is wonderful; never crowded and perfectly clean

was 3-times some group gymnastic at the pool side with music

very friendly staff, nice vip area, good breakfast

good wifi, nice seating area with open fire

pool isn t as nice as you d think and the woman s sauna doesn t work properly; also, the gym is in a

location, cleanliness, helpful staff, parking. swimming pool with a great view. tasty breakfast.

easy access to free parking

the bar shut quite early after dinner.

the smell from the laundry cloths dryer on my balcony in room 1115.

kids loved the kids pool and the waterfall in main pool

spa is fantastic. best sun bed policy i have ever witnessed.

were unfortunately awful, and the kids disco in the evenings could do with a bit more

fantastic views from the room of the pool and sea

we would also recommend to divide the pool area into two zones: adults only/families with kids

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

staff are amazing, rooms lovely and very comfortable, great breakfast buffet - i counted 8 different types of

tiled surfaces near the pools - you definetely need flip-flops and slip-proof pool shoes for the kids to avoid

the activities were varied for kids and adults

the price of the laundry was every expense after the price we paid for a upgraded room

gym could have been a lot better. my husband joined a gym up the road which was fantastic

they are reinsured and prohibit children below 120cm from using the water park

breakfast was amazing, there was a lot of choice

there is also a very nice activity pool with slides for kids and adults + wave pool

wifi didn't reach our room so we had to stay in the courtyard for internet (which was not bad at

be advised that parking is a couple blocks from hotel but it is easy to pull up to the front to load and unload

r family owns a banana plantation) in the smoothies for breakfast

tv has only spanish channels and wifi is slow.

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with

kids and adults got nice gifts for christmas

great facilites and activities for the kids

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

no kids playground

said on my booking breakfast was 10 euros but told when we got there it was 20?

lots for kids to do

ideal for families with the siam water park only 10 mins away my free bus or 5 mins (5 euros) in taxi

the karioki bar down the street. a bit loud in the evening.

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

the view was amazing and so was the pool and the hot tub

room and bathroom quite small compared to other places at this price. spa not very large either.

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

refurbished and looks good the pool area and staff are great

room service menu was poor the main restaurant was only open a few days per week

the breakfast was lovely - plenty of choice and dishes freshly cooked to order

great place with spa wellness and delicieux restaurant

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

luckily 2 of my 4 kids are 20+ and did not come with

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

gym and swimming pool are great

everyone understands some restrictions but to not be able to play catch with your kids, come on, that's the

luckily 2 of my 4 kids are 20+ and did not come with

adults only

a great hotel, mostly friendly staff, quiet (no kids running around), excellent and abundant breakfast, outstanding

would love to have a bigger swimming pool on the roof, but is also very nice the one that is here

not a genuine double bed - wifi was spotty in our room and rooftop pool area - long trousers required for men

always a free pair of sunbeds by the pool

laundry service

staff are lovely very kind and helpful, everything is very clean pools are lovely the kids club is secure my

sun-beds at the pool were always taken so we weren t really able to enjoy the pool during our stay

every year is a little bit worse and the choices are smaller but still it is enough for hungry kids, specially

great location, fantastic facilities, lovely pool and lots of seating areas, rooms very high quality, spacious

only thing probably music in the pool bar could have been better ud83dude02

the wifi was so annoying, we needed to ask the staff to come and check it like 5 times.

pool areas very good

just a wire fence we laughed we were like animals in a zoo directly outside room was a pool table kids playing

something to clean the dishes in the kitchen would also help

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

tea/coffee etc); all new; very quiet although close to the road; nice lounge zone instead of pool, with a

great location with free parking

the pool has been rebuilt to a lounge area that nobody is using

ample parking space too

wifi signal did not reach to our room (but did work in other rooms).

wifi not working very well (we had signal in our room, but after connecting there was still no

location very good, quite location, parking close by...

parking place is located nearby

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

laundry got lost, and took 6 days to get back to us

hotel is adults only ( first time for us) but being without children we can

the food is exceptional (breakfast particularly

very clean, nicely decorated hotel, relaxed atmosphere as adults only, comfortable room

quicker wifi

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

clean- no concerns at all - breakfast was really good and filling - very generous portions - parking was really

the wifi device was placed in the hallway and the only places in the room where we had enough signal

lovely garden by a small pool

the spa was fantastic

pool, jacuzzi, restaurant and bar

the spa, sauna, swimming pool, were nice too

really serious weaknesses but wifi kept breaking off

there were no mobile coverage or wifi in room. room had small sized bathtub in bathrooms.

nice spa pool

2 minute walk to lovely la pinta coved beach, with a further 3 to 5 min walk to fanabe beach , pool area great

adults only room good with bluetooth speaker included in the room along with full mini fridge and

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

we had bed and breakfast and the breakfast was lovely with a huge choice, can't comment on lunch and dinner

, but overcharged me originally booked for two adults cost 1571

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

great breakfast

hotel is uniquely rustic, with plenty of charm and character, the gardens and pool area are very nice and relaxing

location. would be great views if there weren't a noisy parking in front

there is a lot of gravel in the parking and the car skidded hardly while leaving the ramp

hotel is amazing for families with kids

kids club staff were outstanding & the hotel was exceptionally clean

they played well with kids and are great for people with kids

booking the hotel with booking for 2 adults and 3 kids

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

be more variety for children as my eldest is a fussy eater and there wasn't a great selection for kids

sport gym had an awful smell, the equipment is outdated and broken

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has

we were 2 couples with kids, he was always preparing our table in advance, with child seats and cutlery, very

i also used the spa and gym, the views while working out ud83dude0d i actually want to come back to tenerife

minor things: room service food was not very good

we booked a club suite in order to accommodate 2 adults and 2 kids

corner totally spotless rooms are massive and not dated even better in real life than photos wifi is good all

just breakfast and i ask late check out and hotel help me with this.

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

even tho we had a romantic holiday kids around weren t a problem, definitely it s worth to upgrade to

would have liked a room coffee machine. could do a little better with pool bar food options.

the gym was well equipped

and dinner, professional kind employees, couple of sunbeds with sea views, good and clean gym, wifi works well

laundry service -ironing only on express service took about 30 hours to return and we were checking

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

breakfast lunch and dinner was nice, multiple pools to choose from, 5 out of the 7 nights i stayed

the gym could do with modernisation, as some of the equipment was broken

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

location, very clean, modern rooms, good variety of food and drinks, close to beach and large pool area

the location was excellent right across from the beach and close to all bars, restaurants and supermarkets

there is a parking inside the house

place has parking space too

parking

the parking was available

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

no iron but hotel provided a laundry service at an extortionate price

the wifi wasn t the best. maybe a little bit too pricey

lovely relaxation area and too great pools one very deep and other one suitable for all ages,kids pool on top

wifi worked fine really enjoyed the spa paid extra 15 euro for 1 hour was worth it

gym is out of the way and has to be accessed from the car park

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

there weren't many children in the hotel at the time so they were getting the adults up to play water polo,

there was plenty to do through the day for adults and kids alike, yoga,pilates, archery,fashion show, pool

bed was a little hard ,spoke with reception and they arranged fo a softer top mattress,brilliant wifi in room

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

the kids are very well minded in this hotel

wifi is extremely poor, be prepared for loud music, as we were out most nights this didn't bother

main pool was under renovation, but all was clean and tidy it was closed

biggest complaint, terrible wifi

11th floors view of the volcano and the golf area was very nice from the balcony, also the shower and everything

weak wifi signal.

were brilliant bar staff kitchen and dining staff all went above and beyond to make our holiday brilliant

i found it more adult focused but that suited us as we was away as couples with no kids for the weekend

i found it more adult focused but that suited us as we was away as couples with no kids for the weekend

the room on the 7th floor above the laundry was very noisy 24 hours a day.

wifi is really good and strong in rooms

you had to sit and order, this included kids ice cream

wifi does not work properly

the pool was fantastic

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

the laundry room is nothing special and could be cleaner and upgraded

gymnasium very basic

kids friendly, would definitely stay here

room keys from working to force us to visit the reception to pay a 10 charge we had from the bar (ordered

when we arrived, the bed was 1 double bed and we were told as it was an adults only hotel that they normally

breakfast, drinks and snacks in the bar are really delicious

fantastic breakfast with healthy options

excellent hotel: great for relaxing ud83dude0d spacious, very comfortable. breakfast was perfect

breakfast was worth the money

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

gym was nice to have

i really liked pool area and gym facilities

cold pool

pool was nice and not too cold, staff very friendly , room 811 clean big and have all the utilities

laundry, pool, spa, very basic gym, 24 hour reception, etc

hotel is completely surrounded by a golf course - nice view into the green with parrots playing in the palm

wifi kept disconecting & when it did work was quite slow

drinks were reasonable, entertainment was mediocre, kids entertainment was really good

pool is beautiful, the whole property is really cool and excellently kept, staff is super nice

the hotel has its own mini market and laundry facilities

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

the laundry was good

great villa, atmosphere, parking, and location. laundry service available.

the resort is in middle of golf fields so really safe for kids to play free within resort, one way in and out

public laundry 5 minutes walk

only one thing i would suggest is that music was played around the main pool!

expected a bit more from gym. it's more like cardio area with very limited set of weights.

the location was very good with convenient free private parking

i would single out chef david (hocus pocus) and also giorgia from the pool bar

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

would like if kids age was more than 12 so we could come back

the pool was perfect, the restaurant had a wide variety of food each night and during the day and the

did not use pool, but it looked nice; they also have spa and gym (never happened to use as i stayed only for

the spa was wonderful

balcony and terrace, internal fireplace, two bathrooms

a similar, more savoury scent lingers in the kitchen which made me want to start cooking right away

my kids enjoyed

i was especially impressed by the kitchen

my kids enjoyed

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

good, didn't replenish laundry bags in the room after use

amazing breakfast and dinner

room service

we thought it would be self-speaking for a 5* to have some kind of a kids club, or at least a playroom for kids

rooms were very spacious with balcony with street and sea view

breakfast was extraordinary both in selection and quality

of food for room service was bad

hopefully in april/may but we believe it is having a break and will be closed to upgrades to the pool

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

i can see why families come here as it offers a lot of entertainment for kids and for adults

the pool snacks and desserts at lunch and dinner could be better.

breakfast was lovely (we were b&b)

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

wifi is for now a day standard bad

we checked in after a 4 hour flight 4 mature golfers asked where the bar was he went to a fridge at the reception

no bar or music around the pool

adults only!

people l,food and quietness of the swimming pool area. staff were amazing

easy access to golf course and arrangements for storing golf clubs made playing golf completely hassle free

their breakfast was amazing freshly to order

adults only and access to the golf course

wonderful hotel and golf course with excellent staff

a laundry room for guests to use would be a

we were even able to get a late check out on the day we were leaving as our flight was late

breakfast was amazing with lots of

breakfast was amazing and also the pool, gym and location

spa and gym

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

location, fabulous room we had a private pool suite, wifi even worked on the beach, breakfast

from the free wifi, the beds, pillows, food, staff, pool, sun loungers, piano playing to the friendly staff

spa pool jets excellent for joints

the hotel is part of a bigger complex of 3 hotels with 2 swimming pool areas, a kids club, restaurants

great comfy rooms, great staff, outside evening bar lovely, pool side snacks and drinks great.

from the ladies who cleaned the room, worked in restaurant, bar etc all very helpful and all made you feel

excellent location, clean, beautiful hotel and pool, kids club a must, delicious food.

better wifi,

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

spa treatment was class

the beachfront location room was fabulous. terrace with private pool and lovely breakfast

the upgrade for the plunge pool room was not worth anywhere near the extra charged for the week

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

the breakfast was very good, the location is great, all in all, we enjoyed our short time there

breakfast buffet was also very good choice if hot and cold food

also found it disappointing that extra charges are made for wifi and safe rental

the gym was temporarily closed.

bar facility by the pool

stunning historical building with beautiful innner courtyard, cool rooftop pool, very tasty breakfast

evening entertainment was available in the bar

kids area looked fun

salads, cold meats, cheeses - everything you could possibly think of the pools were great and the kids aged

roof terrase is only for adults, so we could not stay with our kids to enjoy the view and have a drink

smoking areas

the laundry room was adjacent to toilets

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

staff, food, location, wifi, the rooms. self service laundry.

laundry at the facility was a plus

the selection of food and choices was excellent. bar staff very polite and efficient.

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

book a treatment at the spa after trying a few times so i just left it in the end

found the adults only formula a pity, it would have been nice to see some children at the

beach front hotel with modern if not huge rooms. good breakfast, pleasant staff, good wifi.

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

fantastic gym facilities

food, plants (inside and around the hotel), spa and location.

lack of bar staff

this hotel has the best hotel gym i have ever seen (i work as a trainer in a gym so i have high

for example, neither of the trash bins in the kitchen were labelled, so neither of the guests actually knew

good communal kitchen. private parking.

wish we had time to enjoy the pool and scenery

wifi was not the best but outside of that it wouldn't be fair comparing this sweeet little hotel

good communal kitchen. private parking.

parking was also easy on the road outside the hotel, we could always find a space

good breakfast. very nice staff.

breakfast was very good with plenty to choose from

the dinner was good and breakfast big and delicious

food was also very good - our deal included evening meal and breakfast