instead, they send your clothes to the laundry, and it takes 48 hours to get them back

there are multiple pools and walking trails

number of swimming pools many activities for kids and adults variety of food and drinks car renting facilities

only 2 devices allowed with free wifi access per room

wifi was absurdly complicated to connect. why so many steps? why registering again?

can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

the pools, the spa, and gym were just perfect

- despite the hotel being packed you never wait much to be seated or receiving your drinks at the bar or having

we loved the music, the breakfast, and the overall design

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

long staying families should note, there is no self-laundry in the hotel

the staff, the excrusion office, the bars, the evening entertainment but more than anything: the kids club and

staff, beautiful pool and grounds, great food, comfy rooms, amazing views, fun for kids

room service took about 45 minutes

i have also used the express laundry service which was done in less than a day and result was good

loved yoga by the infinity pool looking at the ocean each day, and the gym

breakfast was nice but it doesn't change so after 4 days you get a little tired of the same things

fitness activities near the pool were annoying, with terrible loud music

kids had fun. food was good.

the hotel is very clean, there are 2 pools (and an infinity pool only for members), 3 restaurants, a bar, a

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

wifi was slow so you need to pay extra for premium wifi

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

kids club and staff great

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

rest and relaxation was spoilt by very small children (toddlers) screaming and shouting in the pool

breakfast was exceptional with everything you could wish for

pool, gym, spa, restaurant

have preferred somewhere outside for breakfast and you do need a car unless you want to taxi into la caleta

parking is free

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu

they didn’t have the facilities to eat breakfast outside only inside the restaurant

of the bill was poor , did not itemise the bill correctly on what was charged to the room for the bar for the

one day that there was a woman smoking near enough the pool for me to smell it whilst ending my breakfast and

the food, be it breakfast, lunch, dinner or room service was first class

when there are visitors the receptionist is very rude 3 there was a lot of rubbish and even a golf ball was

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

there was one thing i would change of the property i stayed in it would be the view over the golf course

we also preferred the kitchenette and laundry facility provided in the room

wifi sometimes did not work ---another engineer in the room

is what it s trying to be - amazing place to enjoy all the perks of what it s offering for adults

the spa was exceptional as were the treatments

guillermo on reception was incredibly helpful even arranging golf buggy transport to the trattoria restaurant

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

lots of activities which my eldest daughter anjoyed a lot -- yoga, polates, aqua gym etc

i ordered a bottle of wine through room service in the app and it was never acknowledged

bar really, small one outside pool not great in the evenings

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

laundry service was not gut (left stains)

spacious room very clean room good diversity of food at restaurant very nice swimming pools kids swimming pool

the food that there is no room service

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

pool side menu not as nice as some of the other restaurants.

amazing breakfast, lots of choices

the atmosphere, the beautiful swimming pools ideal for small kids

the pools were beautifully maintained and perfect for relaxing, the gym had everything we needed for a good

staff could not have been nicer or more helpful from reception, to bar and restaurant staff

pool area is amazing, very good food and the hotel bar is super nice

wifi excellent

kids under 16 were not allowed in the jacuzzi.

we ate at the pool bar restaurant and had drinks most nights on the terrace bar - all great

you have to pay for water at dinner and throughout the day , it is provided at breakfast only

for instance we had to go downstairs and buy water from the bar and after 12 pm, even then bar was closed

the room size and bathroom not suitable for kids

food excellent staff very nice pool areas beach views also good complaints

, no control on kids jumping in the swimming-pools the all day long , not enough fireplaces on the evening

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

gym equipment sufficient for our needs

since it s adults-only, it s mostly quiet and relaxed

spa area pleasant

food was so-so and they dont provide room service

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

hotel could not fault from rooms, food, pool

good but we didn’t eat excellent well equipped modern gym staff very helpful couldn’t get a late check out

tiny issue was our room service wasn t great but we had arrived ridiculously late that evening and normally

friendly and helpful staff, good beds, perfect pool area, good gym, excellent breakfast, quiet and relaxed

evenings were lovely ,great food and service and the bar situation and service were second to non

breakfast 10/10 and suite totally wonderful, staff and management are

a vip area they put us in room 1106 which had free drinks a private buffett a butler a pool outside our

you can leave the rented car in the parking of the hotel for free

the gym was not well equipped at all

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

taxi s arrived almost instantaneously and great parking if you hire a car

isn't really a bar area to sit and have a drink beside the pool, you can ring the bell to ask for service for

love having a private pool. staff are lovely and it s very spacious and clean.

attentive and friendly staff , hotel restaurants and bar facilities

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza

gym requires a keycard to enter but has no proper ac

the place was great so good for kids

gym should be available for 14 years and up not 16

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

the car parking area was very rough

wifi was difficult to access

could improve spa (very small)

the very convenient parking

the entertainment staff kept the kids and adults occupied all day and most the the evening

the kids club staff is also amazing

the entertainment staff kept the kids and adults occupied all day and most the the evening

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

the price of the laundry was every expense after the price we paid for a upgraded room

they are reinsured and prohibit children below 120cm from using the water park

also no problem with late check out

rooms were gorgeous, breakfast was amazing and there was an adults only section to sit outside

it would be great to improve the web app of the hotel to add options to order stuff directly (room service or

the smell from the laundry cloths dryer on my balcony in room 1115.

beds and very helpful snd friendly staff breakfasts first class and lunch and drinks at pool bar very reasonably

lovely pool area

the wifi was slow occasionaly.

kids loved the kids pool and the waterfall in main pool

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

nice kids pools and aminations

the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local

heated pools, lovely staff, gray kids mini club, excellent buffet breakfast

kids club the kids loved

bed v hard not gym is getting tired

the staff was vigilant and very responsive and the breakfast was absolutely

room and bathroom quite small compared to other places at this price. spa not very large either.

everything was amazing the breakfast, the room, the view and the staff

the pool was heated and the view was amazing

wifi could be improved in some of the pool areas, this was a bit problematic for us because our

personally i love the cold pool as it is excellent for swimming

gym could use an upgrade, but i considered that a minor issue

our room had a private terrace with pool beds right in front of the pool, which felt like pure luxury

no kids entertainment or kids

the pool times were restricting. 10.00am to 6.00pm. the gym equipment was extremely poor.

also unlike previous visit you had to go to the bar to get a drink- no table

lots for kids to do

the wifi didn't work in our room, my wife said the massage at the onsite spa was

pools great for kids

the gym it will be nice if there was some floor / yoga mat

friendly staff. excellent location. plenty of sun loungers by heated pool.

time in adults only accommodation , we really enjoyed the peace during pool time, breakfast time, we have

rooftop pool and jacuzzi. always very peaceful.

the waiting staff and bar staff were very friendly, helpful and attentive

another positive factor was the pool bar which has happy hour 16:00pm until 18:00pm, 2

room, pools, gym and skybar all great 3

it was everything and more the roof top bar was amazing

was poor & we had issues with the wifi all week only to resolve this issue on our last day

just a wire fence we laughed we were like animals in a zoo directly outside room was a pool table kids playing

laundry service

sun-beds at the pool were always taken so we weren t really able to enjoy the pool during our stay

room & easy pool access

pool was unreal and facilities were excellent

only area is much more confortable than family area, so if you visit hotel with kids you can not use

laundry got lost, and took 6 days to get back to us

breakfast was amazing and huge choice

large advertising screens in bar area spoil the ambiance !

wifi signal is week and internet speed slow

totally recommend and bonus it s adults only

location, comfort and breakfast

asked to leave the adults only area because i wasnt all inclusive but had paid extra for the adults only areas

fantastic view and brilliant selection of food for breakfast and dinner

really bad wifi conection

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

hotel is amazing for families with kids

complimentary drinks in the room, friendly efficient staff dealing with queries instantly, pool area, new

nice pool area

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a

booking the hotel with booking for 2 adults and 3 kids

the heated pool is really nice and great for toddlers and kids

pool, 3 different restaurants, spa etc

and the staff monitoring activities in the pool were inconsistent in their approach, in that my kids were told

immaculately clean, beautiful gardens and pool area, plenty of sun loungers with towels provided

pool was very nice for small kids, and there are many spots in the area for best sunset spot

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

great for kids and spoil with some music for a change !

at night wasn't very good especially compared to the great breakfast & lunch that was served daily

was good pool area spotless

gym disappointing some equipment not working.

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

even tho we had a romantic holiday kids around weren t a problem, definitely it s worth to upgrade to

lots of activities available and gym was excellent

good wifi speed, very good location and frendly staff. well cleaned rooms and good food.

in addition we also were very impressed when the hotel staff were looking after kids, babies

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

breakfast was very nice lots of choice and food cooked fresh by chef in front of you

the gym could do with modernisation, as some of the equipment was broken

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

the night staff in the reception was a little rude when i asked about wifi connection.

amazing infinity pool

no iron but hotel provided a laundry service at an extortionate price

the spa was too expensive and i did not know prior too booking the facility

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

wifi was good but intermittent

dinner and breakfast is good as well

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

perfect for hens and stags i wouldn’t take kids there as this is so near the strip but was perfect for us

kids club was good. location was very good.

food was very poor and so was the wifi .

entertaiment round pool was good

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

location/breakfast/heated pool/gym

a regular user of gyms i found that the gym equipment was very old and dangerous

the hotel staff where friendly and the hotel exceeded all expectations, breakfast was fantastic!

the room on the 7th floor above the laundry was very noisy 24 hours a day.

for size of the hotel the gym was tiny with no water machine

hotel is not a very good fit for kids in the age of 1-3

gym is small, the sun chairs, in certain part, face the chamines of several restaurants (smell like

the hot breakfast was not the best but everything else was spot on

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

the laundry room is nothing special and could be cleaner and upgraded

amazon hotel. brilliant for families with kids. very central, will 100% be back

wifi fatal, muy lenta o nula

amazon hotel. brilliant for families with kids. very central, will 100% be back

views nice pool i missed breakfast but its included so very good price

no option for room service

the breakfast amazed us, it has everything you want and more

no room service

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

hotel for family with kids, each evening animations, disco kids, indoor and outdoors play ground

pool, great food and its variety

the breakfast was a huge selection every morning and the pool area was huge

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

gym was not good

the privilege sun bathing deck with a hot tub and bar for all inclusive

public laundry 5 minutes walk

option for late check out

pros: great friendly staff lovely room with a romantic jacuzzi amazing cocktails on the roof top bar good mix

the gym might be better equipped

the pool was perfect extremely relaxed and plenty of beds available everyday there was no 6am towel

gym close too early, i.e. at 7pm.

breakfast is amazing, pool bar ir brilliant and beach restaurant is excellent ud83eudd70 as always hotel was

i've wanted to stay here since we stared visited tenwrife when the kids were small

rooms were very spacious with balcony with street and sea view

if i've to nitpick i'd say the wifi password / restaurants available inside etc could've been a bit more clearer

laundry, pool, spa, very basic gym, 24 hour reception, etc

long ques for both bar services

amazing choice of foods drinks pools spa n gym

ough we didn t get a chance to test it, because we were here only 2 days), a fairly large pool with plenty of

matched exactly to the description - view to the golf-course

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

the hotel has its own mini market and laundry facilities

the laundry was good

great villa, atmosphere, parking, and location. laundry service available.

food was great, the personnell lovely, always helpful and friendly, espcially bar staff and the mini club staff

a laundry room for guests to use would be a

glass of champagne on check in best hotel breakfast i ve had abroad great pool & heated good gym rooms nice

the amount of beds at the pool :( you had to be up very early to secure your bed.

i would have liked to see more of loose equipment in the gym

entertainment / relaxing area. / free wifi good. staff excellent

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

was lovely and clean and quiet, but wasn t adults only.

a small rooftop bar would be great during the day for those relaxing at the pool.

no bar by the pool

the pool area on the roof had amazing views, plenty of sunbeds but unfortunately no bar or snacks

we submitted 4 requests for laundry and none were completed 3

on all accounts; service, food, cleanliness, facilities, and entertainment - both adult and kids

love everything about this hotel especially the breakfast, the rooms are fantastic and the staff great

every day and staff superb the overall experience amazing and it is a little haven for weather bar and restaurants

call outs to jesus at the lobby bar for exceptional customer service, jaqueline for amazing customer service

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

pool area is quiet and relaxing and spotlessly clean

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

great location, amazing breakfast on offer every morning. very good wifi available.

very good free wifi

great facilities, especially the hairdressers and gym,

good food, the beach is very close. the kids club is awesome, my kids didn't want to leave it

breakfast was super maybe a little more variety of gluten free options.

location was excellent and the staff was so helpful. room service was top notch

too few laundry machines for the size of the

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

there wasnt too many people at the pool and there was always free sun beds

pool was great and clean and plenty of lounge chairs

need garbage bins in rooms. need kitchen paper roll or extra hand towels in kitchen.

breakfast could have been better, but ok giving the pandemic they are operating in

the beachfront location room was fabulous. terrace with private pool and lovely breakfast

calm hotel ambience wonderful staff amazing breakfast great location

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

we also had some room service / cleaning issues plus some power sockets and a safe not working half the time,

breakfast service was efficient and full of smile from the friendly staff with a great selection of

we specially enjoyed the spa and the billiards room

adults only and access to the golf course

this means there are not a lot of people at the pool, which is very relaxing

was looking forward to a drink in the piano bar but was told piano was just for show

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

(but it shut at 5) serene hotel, yet with plenty to do - a small kids arcade room, badminton, table tennis,

good music on the pool bar and excellent bartenders and i really recommend the massage tent (maria) has a

cold pool

andrea was extremely nice :) _we loved the mini golf _location-for those who desire for calm, less busy/ crowded

the bar was reasonable for drinks considering the standard of the place

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

room, grounds and pool are beautiful

the staff were friendly, restaurant food was really good & the breakfast was nice

the breakfast and bar snacks (poke bowl) were delicious

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

quiet, beautiful, clean, great staff, really nice breakfast

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner

view from the parking and the balcony is wonderful

wonderful view and amazing building, nothing like other hotels. warm owners, tasty breakfast

excellent service in all departments comfy beds and great location great swimming pool

the time the pool closed & there was no bar.

wifi is not that good

couldn't get wifi working in the bedroom, good in hallway.

the location & pool area

the laundry room was adjacent to toilets

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

staff, food, location, wifi, the rooms. self service laundry.

laundry at the facility was a plus

we didnt use the pool much as we enjoyed swimming in the sea or seeing the sights but it was still a good size

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

the breakfast and dinner are perfect as well

book a treatment at the spa after trying a few times so i just left it in the end

breakfast was great with a good selection of food available

evening entertainment was available in the bar

smoking rules were

was poor not a lot of choice only 1 smoking area and u have to pay for drinks if not superior and pay for kettle

if you want to use the wifi - be ready to put in your passport info for the registration and it still does not

an amazing choice of salads, cold meats, cheeses - everything you could possibly think of the pools were great

parking

place has parking space too

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

the parking was available

there is a parking inside the house

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

beautiful location, really peaceful. the pools and gym facilities are excellent.

2 lovely swimming pools and a spa pool

amazing food. beautiful pool area .

service in the bar after dinner a little slow.

indoor pool needs a little clean. mini bar empty.

pool, jacuzzi, restaurant and bar

indoor pool needs a little clean. mini bar empty.

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

nice spa pool

what we found as a problem was no existence of a possibility to do a laundry - no washing machine, no laundry

if anything a kettle in the kitchen could be useful to make quick teas and coffees

stayed 5 nights , my room on the first 2 nights had zero wifi , i was only getting a signal from neighbouring

the kitchen was very well equipped, everything you need will be there

the wifi is mostly not strong

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

bonus free visit to the spa 5

exceptional breakfast and dinner, cozy pools.

there are shows in the evening, breakfast, lunch, and dinner throughout the day, activities for kids, they can

and kids didn't want to leave

there are laundry rooms - cut down on your packing

evening activities, food options, pool activities and the spa massages

went for a massage at the spa which was divine, and the spa was very relaxing, and the gym is better equipped

gym is first class and free of charge but with no supervision though

the selection was huge for breakfast and dinner

at the bar the likes of pina coladas were pre-made out of a bottle which we didn t mind for when it was

some of the equipment in the gym was out of order and some of the jets in the spa were not functioning

quality food, friendly and caring staff, proper cleaning, swimming pool zone (spacious area, large pools with

i would say that the breakfast could be more diverse.

the pool bar/restaurant was cool as well

the breakfast was lovely - plenty of choice and dishes freshly cooked to order

food served for breakfast and the restaurant were fantastic

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

beautiful and calm place, relaxing spa area, very friendly staff

wifi stability/signal needs to be improved.

there was reserved parking available right out front

great location with free parking

wifi was very unreliable, it worked in the evening at the restaurant, but i couldn't get it in the

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

the pool has been rebuilt to a lounge area that nobody is using

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

there's no bar in the hotel, and the

room equipment (no table although the room was large) wifi very patchy breakfast disappointing

wifi was only available in reception, would be nice to have in the rooms

comfortable and the outside garden area was very well kept and good for relaxation next to the pool

maybe just one thing, i thought the hotel had a parking space but it hasn't

she allowed an early check in for my father's room

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

wifi worked well

wifi signal did not reach to our room (but did work in other rooms).

friendly welcome, cosy room, very clean, nice swimming pool, beautiful view from the terrace, good

access to kitchen

there are also enough parking spaces and the road is good

good communal kitchen. private parking.

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is

wifi didn't work for my computer (it did work for my mobile phone

breakfast was very good with plenty to choose from

in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed

breakfast was included and was fantastic

parking can be a challenge as in centre of village and so not much close by

thing that we knew beforehand: the children would probably have spent even more time in the pool if it was heated

pool area is amazing

a really well equipped kitchen

swimming pool was a bit cold but i guess during the summer time would be perfect

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

we also used the laundry service once

they offer free coffee/tea, facilities for cooking, laundry service

very affordable & convenient laundry service (3 , usable at any time)

the villa itself is great and has very convenient facilities (like lounge, kitchen and the fridges)

bot much really. pool showers were cold and bike in gym was broken but that s pretty much it!

the gym is lackluster, but as to be expected for a hotel gym.

+nice kids

good wifi, nice seating area with open fire

loved the swimming pool

the breakfast is excellent.

perfect location for exploring teide. breakfast is superb

breakfast was good and varied.

tasty breakfast

also had a nice small gym

laundry on site

the kitchen was not well equiped

apartment with separate ac in the bedroom and living room, a big balcony and a well-equipped kitchen

towels and a mirror in the gym would have been nice

the room service was great and friendly

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

spa was closed!

the spacious rooms, friendly staff and pool area.

the pool was lovely