the pool is fantastic, the garden is perfect

outside box with fireplace was our favourite place, the staff was super nice, great breakfast, overall a quiet

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

loved the art and style, the variety of spots to chill out by, the awesome pool, ease of check-in, balcony in

clean free parking available nice views

wifi did not work on second floor where i stayed

it's located right nearby the road and has the parking which is good

helped with the wifi and found me a restaurant that delivers to the hotel

had lots of parking and in excellent location for mountains and nearby town

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

there was no breakfast serve.

for pet - bed, bowls complimentary biscuits

location is ideal for travelling with pet - suitable place to walk dog straight from hotel

location, and has its own parking

early bar closing

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the

had to miss breakfast as it starts in the hotel at 9am

the pool was really nice, there were several options for the breakfast.

excellent spanish breakfast

of the features in the pool didn t seem to work

advertised indoor and outdoor pool closed without notification prior to booking

was no room service option available for hot meals as the restaurant wasn't open for another 2

the spa was not open when we stayed as we were out of season

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

location spa breakfast

30 staff friendly pool closed spa good but difficult to book

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

good wifi connection as well

location, staff and gym facilities were exceptional

comfy, friendly staff easy good wifi so work was smooth

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

breakfast started at 9am sharp and it was a bun fight

restaurant food was pretty basic and quite expensive, especially in the evening, breakfast was a good continental

as for the hospederia, we appreciated very much the possibility to have (a late) lunch and breakfast:)

the wifi was mostly non existent

the building was kept immaculate, plenty of parking, decent breakfast, but get there early because they don

kitchen and common room were very small, the pictures are misleading

when we came the heat of the seeming pool didn't work so we got a discount

the spa was exceptionally expensive for a basic pool/spa/sauna

relevant if you go for ski early), that there is no dinners at the hotel (just small menu for room service) at

spa is not available unless booked in advance and costs 15 eur per person (this info is not in the

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

comfortable beds and wifi

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

room only had one towel because the laundry delivery had been delayed

modern, clean, close to the el escorial palace, good breakfast

wifi good for me the price was little high for a week night but i would highly recommend and

the room was a good size and the wifi worked well

fridge there but no option of a mini bar or room service

hotel is clean and pet-friendly

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

we could barely not sleep at night as a bar across the street was extremely noisy

no working wifi!

the wifi only worked in the lobby, not in the rooms.

of kids running the hole day in the corridors, screaming, beating doors

good bar and restaurant onsite.

would be nice if they offered a deal with the golf course

the location was good and the room was excellent. the wifi was good.

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good spa facilities. decent facilities.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

the noise , we needed to left and they still charged us , was full of kids , running a noising

underground free parking is a plus

not good wifi.

wifi and heating worked well

good car parking and free wifi

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

staff was super friendly, and the breakfast was awesome!

breakfast

it means the restaurant and laundry close on the weekends and holidays

bed was comfortable and the food i ordered through room service was better than expected

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

provide common washer and dryer if some one wants to do own laundry

the gym was in the basement but i was pleasnatly surprised there was a gym at all

room comfortable, good continental breakfast

free parking, good breakfast, great restaurant across the street, extremely clean

good wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

parking is free and easy

plenty of space, particularly for travelling with a pet

very pet friendly would again in a flash

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

room was quite small. laundry service extremely dear

we were able to get some laundry done very quickly

the spa/ gym rarely open, it has very limited opening hours & you have to pay extra to use these, this wasn

the gym was in pretty bad state

hotel has a decent indoor pool and gym but it s only open at the weekend and it costs 12 euros to get in (plus

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

the bar was excellent and lovely to come back to and the food was delicious

wifi was poor in our room

room service to for a snack in the room one of our party was not feeling well and did not want to

the breakfast was excellent with options for every palate and appetite

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

needs refurbishment, they advertise gym but all machines are not functional

a mini bar in the room is advertised but there was nothing in it

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

nothing really. well the wifi wasn't the best.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

laundry facilities were a bonus

there is no snack bar and it seems the only way to get a drink on the roof terrace is via room service

location close to everything nice rooms with very comfortable beds and perfect views fast wifi good breakfast

do have remotes) anyway, this didn't spoil any of our stay though, and we will return to hotel spa la casa

super location. wonderful staff. very good buffet breakfast

of main square and cathedral, receptionist very helpful, room very clean and comfortable and breakfast good

room was great, the wifi worked perfectly and the water was hot and plentiful

wifi good

ad said hotel had laundry - actually a sister hotel further away had laundry services

brilliant laundry service

there was also spa facilities and a restaurant/ bar in the hotel which we didn't try, though i'm sure they are

dining area is very small and can have screaming kids

spa bath, double shower and quality toiletries

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

the room service at the hotel was very good

orange juice was definitely not freshly squeezed choice of pastries poor cold milk not cold in bar don't serve

spa facilities were amazing, excellent value

wifi did not work self check out did not work check in took too long

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

wifi was not particularly strong but adequate

the location was great, and the room was spacious, clean and comfortable. wifi was fantastic.

it's a beautiful and centrally located hotel with excellent wifi and lovely views.

not the hotel s fault, but couldn t get the app to work for the ev charger

wifi worked very well

parking provided

the wifi worked well and the staff could not have been nicer

free parking made it easy to take day trips from the hotel

room service for food, hot plates do not have covers so they arrive cold

motorbike friendly with undercover parking or a garage which cost 8 euros pn

nice quiet place, nice swimming pool to relax.

pool, decor, good breakfast

everything was excellent despite unusual layout the pool was incredible

nieve was charming and spoke very good english the pool was brilliant and jorge, the lifeguard, spoke good

swimming pool and pool area

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

staff is very supportive, and the rooms were super clean and every day we had room service

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

this time i used the laundry facilities, which are very convenient

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

kitchens although well equipped, could use more kitchen utilities

it was cozy and very comfortable and it was nice there was a kitchen.

the best, the swimming pool, the gym and the rooms with two beds completely separated

big rooms. laundry service was excellent.

from the room you get a glimpse of the golf course

very good infrastructure, clean, good breakfast, goos wifi

the was no room service option either

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

no room service, just a fridge with small amount of items

very close to shopping malls and good fitness club

hotel had no restaurant or bar facility open

no restaurant no room service

bar does not open at night and little choice for dinner

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the gym is quite small and poor for a 5* hotel. they used to have a bigger and much nicer one.

the price is really cheap compared to other hotels and this hotel includes parking that comes very handy in

also, it's a pity that the spa wasn't open

wifi is no good response. too small fruit for breakfast.

room size is small, breakfast is average. very small gym, no swimming pool.

pool opening at 11am is too late in the summer heat.

gym closed at 11pm

everything was fine, breakfast doesn t have huge variations but few and very good products .

also no laundry service even though it says there is one

clean laundry

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

gym could be improved and an indoor pool

poor wifi in rooms

good staff, bar food was ok. rooms very clean. gym was ok

great facilities, good bed, great sauna and gym

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

coffee / drinks bar appeared to be permanently closed

fantastic breakfast

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

very clean, great breakfast

the breakfast was too expensive and it wasn't as good as we expected

was literally in the middle of nowhere and no bar or leisure around

the parking at the hotel is very spacious and free

room, parking, and breakfast: the staff are very nice people always open to help

the breakfast was excellent

apart from excellent breakfast no dining options

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

was no zero options about drinking coca-cola zero or other drinks zero in the mini bar at the room and there

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal

prices at the bar where extremely high. 8euro for 330 ml local bear.

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

there was a gym

breakfast and wifi speed could be better improved.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym equipment broken and old, tv doesn't work in the gym

no pool, no spa, no gym, because under construction

their outdoor bar area is lovely for an evening drink and chat with

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

> no iron device in the room. > laundry pickup , you need to give it to reception.

the pool is amazing too and in general the stay at the hotel was really pleasant

wifi is good

ordered room service one night

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

i liked the room. modern, clean, good feee wifi

poor wifi.

very good wifi (1st floor)

the wifi maintained a good connection, even during times i required video conferences

the free wifi was excellent

excelent wifi

room was clean and tidy every day, and the wifi was fast

breakfast friendly staff, helpful with kids good wifi connection close to metro station

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool can get quite crowded at opening hours, closing hours is sometimes better.

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

all the services were fine, wifi, tv, aircon, hot water, etc

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

spa was not working

wifi was bad

the cleaner were cleaning the room for 4 days and did not clean the cups of coffee we got from room service

it s time for renovation also room service closes very early

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

laundry facilities were a

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have