lovely terrace overlooking pool

welness/spa is poorly equiped and expensive

car parking was good

good breakfast, friendly helpful staff

the spa was not open when we stayed as we were out of season

good location, premises are well maintained and pool is enjoyable during summer

was very cold at the main space at night

when we came the heat of the seeming pool didn't work so we got a discount

nice pool, pleasant staff. excellent gym.

location amazing view from our room and excellent service from pool attendant to bar staff including breakfast

the restaurant is also very nice quality and a great breakfast included

the pool was really nice, there were several options for the breakfast.

advertised indoor and outdoor pool closed without notification prior to booking

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

there was no breakfast serve.

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

we borrowed the bikes and went for a ride, swam in the pool, had a massage and spent time just relaxing sitting

has a lovely spot with a nice chimney (for the winter) and a pool and great garden space for the summer

outside box with fireplace was our favourite place, the staff was super nice, great breakfast, overall a quiet

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

there was a party in the nearby parking until 3 am with the room windows facing the carpark

free parking

location, and has its own parking

access to room service menu was via scanning qr code - not ideal for those of us golden oldies who aren t

car parking at rear plentiful but should have been secure

parking is very easy

pet friendly, great views, very clean and very comfortable bed. guys on reception very helpful.

they also have a big garden and plenty of space for parking

clean free parking available nice views

comfy, friendly staff easy good wifi so work was smooth

room was located near to a late night bar that is very noisy until 3 am

good wifi connection as well

there is a bar with good coffee where you can access from the hotel

location, staff and gym facilities were exceptional

luggage on rough pavement especially at night when you arrive, there is not enough light from the parking lot

the wifi is really not great

breakfast was adequate

visit was out of season so the bar and restuarant that looked so appealing were not open

breakfast bit too simple, only baguette with butter & jam. or packed cereals.

would be nice if they offered a deal with the golf course

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no electricity

gym could use some improvement.

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no

mention of wifi at check in

excellent wifi

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

comfortable beds and wifi

room only had one towel because the laundry delivery had been delayed

it is a classic hotel with good size rooms and a beautiful pool

pool very refreshing

the staff is excellent, the rooms large and comfortable, the breakfast amazing

beautiful location great pool very good breakfast

breakfast was in a bar next door with bad service and a minimal breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast could have had more selection and the bar could have been open in the evening

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

also pet friendly location, we travelled with a dog

we could barely not sleep at night as a bar across the street was extremely noisy

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

of kids running the hole day in the corridors, screaming, beating doors

coffee at breakfast bar needs upgrading

good bar and restaurant onsite.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the terrace could be cleaner and wifi could work better.

pool, short walk to the bus stop

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar wasn't open for any food or drinks

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

sweets the staff of the buffet breakfast is very friendly especially the two moroccans guys the room service

breakfast

dinner good value and breakfast better than expected

friendly staff, and accommodating my need for late check

location staff friendliness wifi

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

good car parking and free wifi

breakfast

it means the restaurant and laundry close on the weekends and holidays

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no 24 room service

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

room was quite small. laundry service extremely dear

we were able to get some laundry done very quickly

the pool

good wifi, great brekkie, quiet location, about 20min walk/5min drive from the old town, easy parking

hotel has a decent indoor pool and gym but it s only open at the weekend and it costs 12 euros to get in (plus

decent rooms and wifi

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

location was not the best, but the staff and breakfast made up for it!!

the bar was excellent and lovely to come back to and the food was delicious

great location, good sized room, free parking, breakfast included, fabulous restaurant.

nice bar and restaurant

provide common washer and dryer if some one wants to do own laundry

lovely and clean, nice breakfast, pet friendly.

good price wifi allows pets

hotel, pet friendly besides breakfast when we needed to put our pet into the car to follow the hotel

good wifi

laundry facilities were a bonus

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

don't expect room service unless you are prepared to have an argument with reception

aircon and wifi worked well, and had aircon in bathroom

super location. wonderful staff. very good buffet breakfast

the breakfast and restaurant at the hotel were very good

unfortunately did not have a chance to use the spa but perhaps anouther time

spa s warm pool could have been warmer

wifi is slower than dial up in the 20th century

brilliant laundry service

ad said hotel had laundry - actually a sister hotel further away had laundry services

wifi was great

of the old town, less than 5 minutes walk to the aqueduct and the alcazar, out of season the bar is closed and

spa bath, double shower and quality toiletries

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

we paid for the spa which seemed expensive at around fifty euro but ended up having it all to ourselves for 2

orange juice was definitely not freshly squeezed choice of pastries poor cold milk not cold in bar don't serve

lobby bar was very uninviting since it was so quiet, no piano or any type of soft music

very good staff, spacious, well-appointed rooms with room service, excellent location

on the web there is a gym and there is, but really small and unequipped

not the hotel s fault, but couldn t get the app to work for the ev charger

the location was great, and the room was spacious, clean and comfortable. wifi was fantastic.

wifi was not particularly strong but adequate

good wifi

very pet friendly would again in a flash

plenty of space, particularly for travelling with a pet

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

parking is free and easy

pool area good with a big pool

and helpful staff; large, clean, comfortable rooms; excellent wifi; great food in the restaurant and cafeteria

we were sorry the outdoor pool was shut as the weather was so hot but we were able to sit out in the gardens

and this was matched by the lack of tea/coffee/kettle in rooms and no guidance on how to order room service or

i would only comment that the menu in the bar is a little limited and has not changed for years.

pool area in gardens with bar

the cafe by the pool was so so

pool, decor, good breakfast

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and

no smoking area for bar when weather inclement. breakfast expensive.

wifi wasn t strong - but i wouldn t say i didn t like that about the property

bad quality of wifi

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

room service never answered the phone when i called to order dinner.

no room service

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

big rooms. laundry service was excellent.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

the was no room service option either

from the room you get a glimpse of the golf course

the wifi speed can be improved

this time i used the laundry facilities, which are very convenient

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

the best, the swimming pool, the gym and the rooms with two beds completely separated

no tv in the room. not so much dishes in the kitchen.

everything was fine, breakfast doesn t have huge variations but few and very good products .

bar was deserted and barman was absent most of the time

room service was great and affordable

delay of room service for cleaning , may be it goes to afternoon.

i arrived they found a room available for early check in

clean laundry

also no laundry service even though it says there is one

thought there could be a bar same location as the swimming pool. other than that all good x

clean, great staff, breakfast just whopper ud83dudc4c.

no information once you were in the room like cost of things in mini bar, if room service was available or how

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

outside pool area was lovely and pool had an outdoor bar which was great as i am disabled and need easy access

room had everything i needed and good room service

nice and friendly staff, beds are comfortable, rooms are large and clean, wifi fast

good staff, bar food was ok. rooms very clean. gym was ok

good staff, bar food was ok. rooms very clean. gym was ok

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

great facilities, good bed, great sauna and gym

room service is supposed to be 24 hours but when i ordered at 5am it's closed

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym equipment broken and old, tv doesn't work in the gym

gym and pool was very good

bar shut too early in the evening

no pool, no spa, no gym, because under construction

> no iron device in the room. > laundry pickup , you need to give it to reception.

wifi works perfectly

wifi is excellent. nice staff.

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

we had flexibility for early check in and luggage storage after checking out, which is really important in a

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

wifi was not great and no swimming pool for free access

bottled water at bar does not have reusable tops and needs a bottle opener - very inconvenient.

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal

thing of note is that the free drink tokens for the bar were misleading

doesn t have gym

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

wifi is high speed

room size was good for me and the room very clean, receptionist and room service was very good

my son used the gym which was good

the breakfast was good, but there is no room service at the breakfast time, we wanted to order just coffee in

machines in the gym didn't work well and location is not near a lot of restaurants or stores

very good breakfast

wifi was slow but that's the only bad thing i can say

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

laundry facilities were a

good wifi

the ev charger is in the garage but they won't help you if there is any issue as the service should is

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

the pool

staff was amazing loved michael and martha and the pool was great!!!

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

comfortable, clean hotel with an amazing breakfast and friendly helpful staff

the variety of food for the 24 hour room service wasn t much at all

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

only problem i had was that the wifi wasn't very good the quality of it was very poor

room service after 22

very annoying when you have little yelling kids in the opposite room (i have to say

the wifi was super slow, almost useless.

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

the wifi was a bit patchy

wifi very slow. dinner was rather poor.

early check in was a plus

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option

not sure it would be ideal for two large adults sharing

the wifi maintained a good connection, even during times i required video conferences

room was clean and tidy every day, and the wifi was fast

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

the wifi was poor also the breakfast was poor

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

the free wifi wasn't great. you had to pay for the high speed wifi.

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

great location near metro and convenience store complementary stuff in bathroom included strong wifi

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

wifi worked most of the time but could improve its coverage

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

only minor criticism was that after i had eaten a meal provided by room service, i phone down to have the tray

they breakfast was excelente,...and abundante

room service food quality not great.

swimming pool was a bit cold

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

breakfast was good with a fair choice of food

could not get connected using the wifi.