how hard they worked to ensure wifi with a new system.

comfortable bed well equipped kitchen

there was no breakfast serve.

was good, washing machine and complete kitchen

the pool is fantastic, the garden is perfect

breakfast was the best we

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

we borrowed the bikes and went for a ride, swam in the pool, had a massage and spent time just relaxing sitting

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

well located. the breakfast was ok, not the best, but ok for the price

the outdoor pool was shut and covered over and detracted from the look of the gardens

food and bar available on site and a good choice for breakfast which was served until 11am

was no room service option available for hot meals as the restaurant wasn't open for another 2

hotel, and very easy to access with ample parking and even an electric charging point

gym, pool, room, vibe at the restaurant at dinner time

location amazing view from our room and excellent service from pool attendant to bar staff including breakfast

at monday and tuesday, that you are not aloud to bring food from the outside (although there is a kitchen there

kitchen and common room were very small, the pictures are misleading

my wife used the gym and she loved it

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

advertised indoor and outdoor pool closed without notification prior to booking

had to miss breakfast as it starts in the hotel at 9am

the pool was really nice, there were several options for the breakfast.

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

there was a party in the nearby parking until 3 am with the room windows facing the carpark

free parking

location, and has its own parking

access to room service menu was via scanning qr code - not ideal for those of us golden oldies who aren t

comfy, friendly staff easy good wifi so work was smooth

room was located near to a late night bar that is very noisy until 3 am

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

there is a bar with good coffee where you can access from the hotel

location, staff and gym facilities were exceptional

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

car parking at rear plentiful but should have been secure

pet friendly, great views, very clean and very comfortable bed. guys on reception very helpful.

they also have a big garden and plenty of space for parking

it's located right nearby the road and has the parking which is good

luggage on rough pavement especially at night when you arrive, there is not enough light from the parking lot

the wifi is really not great

breakfast was adequate

visit was out of season so the bar and restuarant that looked so appealing were not open

breakfast bit too simple, only baguette with butter & jam. or packed cereals.

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

comfortable beds and wifi

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

room only had one towel because the laundry delivery had been delayed

modern, clean, close to the el escorial palace, good breakfast

wifi good for me the price was little high for a week night but i would highly recommend and

the room was a good size and the wifi worked well

fridge there but no option of a mini bar or room service

hotel is clean and pet-friendly

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

we could barely not sleep at night as a bar across the street was extremely noisy

no working wifi!

the wifi only worked in the lobby, not in the rooms.

of kids running the hole day in the corridors, screaming, beating doors

good bar and restaurant onsite.

would be nice if they offered a deal with the golf course

the location was good and the room was excellent. the wifi was good.

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good spa facilities. decent facilities.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

the noise , we needed to left and they still charged us , was full of kids , running a noising

underground free parking is a plus

not good wifi.

wifi and heating worked well

good car parking and free wifi

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

staff was super friendly, and the breakfast was awesome!

breakfast

it means the restaurant and laundry close on the weekends and holidays

bed was comfortable and the food i ordered through room service was better than expected

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

location, receptionist, parking, good space, big enough.

the bar wasn't open for any food or drinks

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

pool, short walk to the bus stop

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

helpful staff, clean and good wifi

decent rooms and wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

provide common washer and dryer if some one wants to do own laundry

the hotel was packed with people. i always found a table at breakfast but just.

breakfast, bed, free parking

the courtesy of management due to a late check out i didn't fully comply

free parking, good breakfast, great restaurant across the street, extremely clean

room was quite small. laundry service extremely dear

we were able to get some laundry done very quickly

hotel bar closed before midnight

location atmosphere incl breakfast and wifi

the spa is for extra fee for hotel guests

very pet friendly would again in a flash

plenty of space, particularly for travelling with a pet

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

parking is free and easy

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

excellent bar area

gym

the breakfast was excellent with options for every palate and appetite

great location, good sized room, free parking, breakfast included, fabulous restaurant.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

no price list for laundry.

too far to use swimming pool

nice good-sized room, clean and comfortable, with good wifi

i was grateful you had a gym but a few weights would be great

close to shopping center, good wifi. friendly stuff

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

nothing really. well the wifi wasn't the best.

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

suggested in the online information that the indoor pool was free

of main square and cathedral, receptionist very helpful, room very clean and comfortable and breakfast good

wifi is slower than dial up in the 20th century

listing photos show a pool, a jacuzzi and a sauna

unfortunately did not have a chance to use the spa but perhaps anouther time

ad said hotel had laundry - actually a sister hotel further away had laundry services

brilliant laundry service

lack of noise insulation between rooms - noisy kids on corridors until early morning

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of

wifi was great

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

city center location, good breakfast, good parking, decent gym

gym needed 2 of each cardio since people who were on them stayed on for over an hour & i couldn't

room service and there was a very salty soup that i wasn t even able to finish

not impressed with breakfast. really enjoyed the bar food.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

high-speed wifi. close to city center.

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

a total of 4 rooms (2 rooms each night) the staff was rude and unpleasant we had 2 small kids and no

the wifi wasn t working well bathroom outdated

great breakfast. lots of cakes and nice breads. big tv stream and fast wifi

wifi worked very well

not the hotel s fault, but couldn t get the app to work for the ev charger

we were treated different from the other tables (maybe because he have two small kids or maybe because we are

*wifi: worked well *room: clean and comfortable *i loved modern design of the

amazing view from room, spacious parking lot

we love sitting in the bar area overlooking segovia having a drink

motorbike friendly with undercover parking or a garage which cost 8 euros pn

excellent room for 3. nice pool. very quiet hotel with air condition.

great team at the pool, in the bar and restaurant and on the front desk

nieve was charming and spoke very good english the pool was brilliant and jorge, the lifeguard, spoke good

pool, decor, good breakfast

nice garden bar near the pool for an evening drink

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

staff is very supportive, and the rooms were super clean and every day we had room service

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...)

s not possible to get a coffee until 11 when the bar opens

the was no room service option either

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

this time i used the laundry facilities, which are very convenient

the best, the swimming pool, the gym and the rooms with two beds completely separated

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

the kitchen had nice appliances

gym and pool facilities are good

no room service, just a fridge with small amount of items

no restaurant no room service

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

bar does not open at night and little choice for dinner

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

excellent room and very good wifi

room was spacious and swimming pool very refreshing in august sunshine

fantastic gym,

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

gym closed at 11pm

breakfast was delicious

wifi quality

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

clean laundry

also no laundry service even though it says there is one

wifi did not work

the breakfast is excellent

the property was quite out the way the rooftop terrace was unreachable wifi was poor

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

room service was available and room had a mini bar also

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

be good if there was a roof top bar and swimming pool.

the spa was cool & the suite was exceptional

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

location, close to my office swimming pool friendly staff

i really enjoyed the gym and spa facilities.

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

> no iron device in the room. > laundry pickup , you need to give it to reception.

wifi is excellent. nice staff.

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

there was a sheer lack of room service- they did not even bother to replace the towels

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

service in the bar quite slow

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

location (near our office) breakfast choice, bar food and staff.

laundry service is tremendously expensive

laundry facilities were a

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the room service doesn't answer to the calls . you need to call to the reception.

spa was not working

the spa was not available

and the spa was not available

laundry facility is costly. no provision for washing underwear and drying.

there was a gym

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

really impressed. spotless clean. fabulous food and drinks. lovely pool.

rooms, breakfast, pool

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and

the restaurant was closed and they do not have room service

very good breakfast

expensive breakfast, 11 euro was way too much.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

room was clean and tidy every day, and the wifi was fast

the wifi maintained a good connection, even during times i required video conferences

the free wifi was excellent

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

the pool is not too deep, for an average sized person, except a depth to the half of the body

not very good wifi

the pool, the cleanliness of the room

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

i like that they let me had an early check in to the room

wifi service was easy to connect, fast and reliable

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into

the gym is a bit small but still works

a nice pool on the roof, and a small but usable gym on the ground floor

there was not price list on the mini bar and we were a little chocked at check out.

the ev charger is in the garage but they won't help you if there is any issue as the service should is

fantastic breakfast

the breakfast was amazing

the breakfast in the bar was even better than in the restaurant

great breakfast and nice bar

wifi was non-existent. very bad for business