found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

bar and restaurant area was limited and not particularly comfortable when we had an early evening

free fast wifi

has parking inside the building

secure garage parking in basement, was great for my moto, tight for cars

spacious. nice bathroom. parking available. good value for a night stay while traveling.

good bed and good parking..

huge parking and highway is near

breakfast is standard

i was expecting to have a mini bar in the room, to avoid going downstairs to the vending

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

provide common washer and dryer if some one wants to do own laundry

room comfortable, good continental breakfast

plenty of parking

and great breakfast

lovely and clean, nice breakfast, pet friendly.

staff is very supportive, and the rooms were super clean and every day we had room service

the room at the laundry door

also the bar has a small snack menu with pizzas etc

large room and clean. everything works and we had wifi

room service, has some improvements needed

the prices in the bar also very high and did not the quality

premium wifi was not premium at all (10mbps)

close the bar and restaurant friday to sunday

no bar or restaurant on friday and saturday

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

this can include food (the breakfast was the worst ever), but can include whatever you like (room magazine to

set in an awful area , it s adults only and go at your risk.

i love has pool and a nice decoration

the hotel has clean and comfortable rooms the best you have pool

the breakfast is very rich and the beds are comfortable

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

clean room with wifi. quite noisy because its located beside a highway.

there is free parking

bit hard to find. a good travelling hotel nice breakfast.

- room service is recommended than delivery orders or the restaurant beside the hotel

a restaurant or room service you can't control the temperature of your room

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

good wifi and ok breakfast

decent rooms and wifi

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

very close to shopping malls and good fitness club

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

hotel had no restaurant or bar facility open

room and bathroom very clean staff helpful and friendly parking easy

there was a large parking area, and the rooms had excellent air conditioning

easy parking

parking area is not

really helpful lady on reception when we arrived easy parking on site dog friendly

wifi - we had to glue our noses to the bedroom door to download anything in the first room

very clean, great breakfast

the breakfast was amazing

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

lobby, bar and common spaces in general perhaps they should start thinking about renovation.

it means the restaurant and laundry close on the weekends and holidays

one of the plates in the snack bar was quite low quality for such a place.

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

free parking. close to tram station to access madrid

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

the breakfast was good

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

breakfast was additionally paid but very good

very well located for our purposes, very cheap, nice breakfast, i will come back.

good location nice breakfast

good car parking and free wifi

location staff friendliness wifi

breakfast

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

nice location - extremely good breakfast- staff very nice and cordial

wifi signal poor inside the room and the shower sometimes the water was cold.

no room service and no options to have dinner inside

this time i used the laundry facilities, which are very convenient

it was cozy and very comfortable and it was nice there was a kitchen.

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

the pool is nice and was never crowded, the gym and terrace were excellent

no room service

clean rooms and friendly staff, good quality hotel good wifi

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

a lovely restaurant bar beside hotel (castizo)

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

wish the hotel had a laundry room

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were

we had a great stay there the bar in the

good free wifi and room with enough power suplies for computer and charging devices

the breakfast was good value for the money. the wifi was always available and fast.

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

plus laundry facilities

nothing to say in terms of facilities except wifi

the bar food and coffee were excellent

the staff where quite friendly and the wifi good

wifi wasnt working in the room but it was ok in the reception area

nice prices in the hotel bar, bar opened till 23,00

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

spa bath was amazing

wifi was great.

wifi, good room, decent bathroom

limited bar service / hours.

the hotel as few facilities. week wifi.

it included a minifrideg, hairdryer, desk with chair, tv, wifi, bathtub with shower option, etc

easy free parking english speaking and helpful staff clean room sauna and turkish bath in the gym unbelievable

gym could be more comprehensive to train more muscles groups

we chose this hotel for its brand (we like ihg) and breakfasts

it was clean and the breakfast was fine

my kids couldn't watch tv, because it was on spanish programm

pool, gym, kids play area

i believe all the families with kids tell you thank

big rooms. laundry service was excellent.

from the room you get a glimpse of the golf course

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

very good infrastructure, clean, good breakfast, goos wifi

we arrived there was no wifi

we had issues with the wifi either not working at all or being slow

it didnt put off my stay, but i would of liked room service for breakfast.

great wifi, comfortable, good value for money, friendly staff

late check out, free parking and 24 hr front desk

was pet friendly but pets weren t allowed anywhere in the property and weren t allowed to be alone

great location, great breakfast and very friendly/helpful staff.

it's good for family with kids

great quality hotel, rooms were excellent, good gym fantastic pool great restaurant.

the breakfast is one of the best ive had in a hotel

day laundry service

the wifi service was also very good as well as air conditioning system

wifi and heating (heat pump) worked perfectly

wifi and air con working perfectly

very slow wifi connection in the room.

laundry room was also at our disposal

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

room had no wifi

laundry does not work all the time. my isle door does not work properly.

was perfect, the bed was extremely comfortable, the quality of the a/c was perfect, they had free laundry service

the convenience s offered. restaurant, laundry, service.

they also have a self service laundry room

the hotel offers free laundry service, comfortable rooms, free gym and generally everything you might need for

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

parking for the hotel is separate but i had the last available spot which took me quite some effort

parking was an issue as it was santa semana full of people in the mall

the parking was excellent

used the laundry as well, they helped me with it and made it super easy

laundry facilities a big

view of the palace, 24/7 reception, really good breakfast, laundry machines (washer and dryer)

breakfast, gym and free laundry

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

sauna and gym area smelled a bit

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

are sure that rooftop bar and pool are great but unfortunately closed as we visited hotel in march

nice quiet hotel breakfast had great choices bar staff friendly

breakfast was lovely because we could sit in the courtyard - absolutely heaven

a little fridge in the room would've been nice. wifi was average/slow.

great location, super service, friendly staff, great bar and restaurant

restaurant and bar on the ground level which served very good food presented beautifully

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

recommend changing to an unscented laundry detergent

breakfast selection was good, the place is decorated with mismatching furniture and it shows that

the nicest staff, very clean, good breakfast and the location is perfect!

the following day, we had an early train and our host made sure that we had our breakfast available

laundry really takes 2 days- this is not something that you would

hotel has suites, which means a spacious room with a small kitchenette

wifi speed is excellent

there is room service, but the options weren't great

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

was great, but i recall the hotel laundry services to be quite inflexible with timing

laundry is very pricey

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

breakfast and laundry

we had two interconnected rooms which were good enough for a family including two kids

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

room service only available until 23:00.

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

did have some concerns with the room service

the pool is open from morning until night but only from 2-4pm for kids

gym was a bit sparse, though functional. pool seemed a little small- but again functional.

if there was an offer of disposable underwear for spa this hotel was 10/10

very small spa pool only a couple can fit comfortably.

front staff was wonderful. breakfast was great. facilities are well kept.

breakfast, bedcom

wifi is very bad, practicaly never works

breakfast is good

good location , verry friendly staff ,clean rooms and good breakfast.and verry good prices.

the breakfast was good and it had a good selection

i had a little had time log into the wifi

insecure wifi.

central location, clean hotel, nice breakfast and extremely friendly staff

we also enjoyed unformal lobby bar every evening

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service

to pay for the mini bar we thought it was a gift from the hotel so just keep it in mind they did write the prices

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

couldn t believe we had a kitchen. a bit old building but clean and good staffs

full kitchen is definitely plus for traveling with kids

there is small kitchenette with some pots, but no kettle so you have to boil water on the stove

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

open window; comfortable bed; good wifi; salmon served for breakfast; bbc one and bbc two satellite programms

the kids loved the pool

the pool was misleading, not spa like and too cold.

gym was a bit small but it was good for me because there was only one person each time i went there

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

i was with kids who were hungry and tired

pool not open whereas it wasnt indicated during booking

ordered room service one night and the food was terrible but that s the only fault i could pick

had an issue with the laundry service

asked for an extra laundry bag

laundry services not offered on sunday.

i loved location and the service. room service and burgers was great ud83eudd73

excellent rooftop bar with nice view

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

laundry service but pricing was unclear for some 30 items

we asked for laundry service and they just forgot about it

the wifi in our room was slow but overall was excellent.

i didn t have breakfast but no room service and they clean the room twice per stay

breakfast was great so much to choice from

the roof terrace and swimming pool

breakfast buffet was a bit lame

wifi was very good and we were happy with the 50+ tv channels in true hd (not analogue on a hd tv

the size of the pool

no laundry facilities

even the wifi username/password was assigned to her name when it should've been me

beds where comfortable, wifi was good and the room was clean

wifi was good as well

- comfy bed - great location - good wifi - midday checkout

tv was enough modern so i could easily screen mirror my phone - wifi was reliable and functional

booked family room for 2 adults and 2 kids (17 and 15)

weak wifi

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

rooms clean and wifi was good

appreciated laundry service

room service options available and the noise of the city and in the hallway does travel

drinks at the bar were very good

wifi wasn't reliable

the rooftop/pool area is not fit for kids

very good breakfast with lots of choices

gym was poor, machines didn't work properly and convoluted system of having to get a key from

helpful staff with cheerful greeter at breakfast

the hotel also provided a packed breakfast on the day we took a tour to avila and segovia, the starting time

gym from the 70's