the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

it means the restaurant and laundry close on the weekends and holidays

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

there is no room service 24 hours !!!

no 24 room service

one of the plates in the snack bar was quite low quality for such a place.

good car parking and free wifi

breakfast was very limited, could def have had a bigger & better selection

wifi connection was quite bad, had to reconnect every 5 minutes

breakfast

strong wifi, free parking :)

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

no room service and no options to have dinner inside

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

provide common washer and dryer if some one wants to do own laundry

breakfast, bed, free parking

lovely and clean, nice breakfast, pet friendly.

the hotel was packed with people. i always found a table at breakfast but just.

free parking, good breakfast, great restaurant across the street, extremely clean

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

high-speed wifi. close to city center.

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

swimming pool which is very disappointing also

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

close to shopping center, good wifi. friendly stuff

needs refurbishment, they advertise gym but all machines are not functional

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

clean rooms and friendly staff, good quality hotel good wifi

a lovely restaurant bar beside hotel (castizo)

room service never answered the phone when i called to order dinner.

no room service

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

staff is very supportive, and the rooms were super clean and every day we had room service

this time i used the laundry facilities, which are very convenient

it was cozy and very comfortable and it was nice there was a kitchen.

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

kitchens although well equipped, could use more kitchen utilities

were nothing in the kitchen for the short stay

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...)

from the room you get a glimpse of the golf course

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

the wifi speed can be improved

no restaurant no room service

very close to shopping malls and good fitness club

hotel had no restaurant or bar facility open

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

room service was absolutely unacceptable

comfy, friendly staff easy good wifi so work was smooth

room was located near to a late night bar that is very noisy until 3 am

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

good wifi connection as well

location, staff and gym facilities were exceptional

finally logged in to unsecured wifi from restaurant downstairs

wifi

has parking inside the building

to motorway and easy to find with plenty of parking

some problems with the wifi although they were resolved successfully

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

nice breakfast, standard continental, eating along with the students of the residence is always fun

the location was perfect for staying. so, many options were available in breakfast menu.

also, there is a gym in the neighbouring building which i could use for free and where i worked out together

breakfast included in the price was a bonus too

no hotel bar no gym or pool

no restaurant or bar available

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

room service food not so great. cooked breakfast could be better as well.

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the wifi was very very good .

clean, comfy and perfect swimming pool and the bar

friendly staff, toilet was very good. room service was very quick.

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

wifi signal in the room was so low that one couldn't connect

room service etc

very comfortable bed, great wifi coverage, cleanliness;

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

because my kids loved the place

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the breakfast was nice

no wifi in the room

free parking

the back side of hotel), backyard view, very clean room, big and confortable bed, good breakfast, gym room, lift

bedroom was very large and comfortable with nice views. parking right outside the entrance

free parking

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

breakfast...bed comfortable..... staff friendly!

reception staff were excellent. bar and restaurant staff less so

very friendly staff. great breakfast and very clean room

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

the bar closed early.

coffee / drinks bar appeared to be permanently closed

wifi was almost unusable from the hotel room, but sometimes it's good to be offline for a while

promised free parking was available and wifi was also free and acceptable speed

the breakfast was too expensive and it wasn't as good as we expected

short walk to the tram station and plenty of free parking

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

apart from excellent breakfast no dining options

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

the wifi was poor also the breakfast was poor

a day for wifi is from the last century

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

good staff, bar food was ok. rooms very clean. gym was ok

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

room service was available and room had a mini bar also

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

very good wifi (1st floor)

room was clean and tidy every day, and the wifi was fast

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

wifi was only available in the room

pool available

all the services were fine, wifi, tv, aircon, hot water, etc

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

we loved the fact that the hot breakfast portion was cooked individually instead of buffet style

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a

nice room (suite with terrace and jacuzzi), proper room service.

the high speed wifi was amusing

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

only room service

breakfast in a hotel i had in a long time

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

delay of room service for cleaning , may be it goes to afternoon.

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

everything except wifi

room size is small, breakfast is average. very small gym, no swimming pool.

everything was fine, breakfast doesn t have huge variations but few and very good products .

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

amazing room, stunning view, nice gym and helpful staff.

be good if there was a roof top bar and swimming pool.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

clean room and great ameneties. good breakfast and nice staff.

nice breakfast always worth it

limited to 20 people for the pool.

clean laundry

also no laundry service even though it says there is one

food from the room service was terrible and the bathroom was broken

gym with new machines was a big improvement on my previous stay

luckily i had my laptop wired on wifi

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

room service

staff was very helpful. great location, very central. wifi was excellent

wifi is not the best for working.

the room service doesn't answer to the calls . you need to call to the reception.

also we were with half board and the breakfast and diner were very delicious

gym is very small and some of the equipment didn't work

breakfast could have more variety

gym treadmill was broken and one reason for staying there was the gym

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

spa treatment was below average

didnt let us use the pool. that was annoying.

the gym should have more activities for work out; more or less only for running.

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

pool was closed despite hot weather. room service staff slow at bringing a sewing kit.

some issues with wifi stability

placed next to a family room whom had yelling and fighting kids at bedtime

they are really pet friendly! and the hotel interior is really nice! i love the small pool!

laundry facilities were a

laundry service is tremendously expensive

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

room was great, pity the swimming pool only opens in summer

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

- they force you to give and confirm your email to provide you with basic wifi internet, with the excuse of

rooms, gym, comfortable beds and super clean

no bar or room service

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room service was like none i have had before, absolutely beautiful food, hot on arrival and cooked

room service did not meet my expectations. looked better in pictures but it's less than average

no room service available

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

but manageble, limited options of restaurants around hotel, no gym

room service cheap prices

the hotel does not have a gym

bar and restaurant area was lovely, very relaxing

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

the bar closed too early ud83eudd23

our room wasn t quite ready, but they immediately offered us a voucher to enjoy a drink at the bar while we

my kids were disappointed

wifi very

sized bedroom, nice bathroom and excellent highspeed wifi

great bar staff but not enough of them which made the service very slow

clean, new, nice bar and very comfortable room

wifi sometimes hung up - definitely needs improvement

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

lots of extras like laundry and kitchen

the shared kitchen and laundry areas were great and very clean

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

day laundry service

the wifi service was also very good as well as air conditioning system

wifi and air con working perfectly

thought that the wifi was very poor & the room was quite warm

very slow wifi connection in the room.

the laundry service was great

breakfast was varied and delicious, from baked beans to churros through granolas fruit lots of

the other issue is with the gym, which could have used some machines for leg work and the cable extension

and rich breakfast, friendly personnel and clean rooms all you actually need

many restaurants nearby metro access great breakfast fair gym

laundry room was also at our disposal

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

wifi accessible only in hall, where was quite cold

my kids and i would wake up sweating

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

everything went well staff was helpfull for my kids

location was great for proximity to chamartin train station. good restaurant and bar on site.

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

good bar food and welcoming staff

the front desk staff did little or nothing to expedite the solution ( we re sorry, when the room service

the staff were very helpful in particular at the bar and on reception.

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel

40 euros is too expensive for a burger and a soup with room service, but very

couldn t enjoy the spa voucher (included in the level services) and the pool

fast laundry service

gym was to small

advice would be to limit window opening- it may be dangerous for kids

replacing toiletries even when the room service people see that they are required

no gym

laundry really takes 2 days- this is not something that you would

room, plenty of space plus an additional small kitchenette, all very clean

location was great, the hotel was very clean and the small kitchen the room had can be very useful

there is a small gym that even has some weights, but they skip from 6kg to 16kg so missing all of the weights

location, great room with kitchen facilities, air conditioning and comfy bed

you should not knock the door and ask for laundry in the morning

laundry service was amazing!

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

very small rooms, laundry and iron services (need to wait few hours for the iron)

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

laundry is too expensive

i stayed there because they accept pets , but they are not pet friendly

excellent atmosphere - classy and comfortable - excellent room service

room service was very expensive

bar amenities did no seem void of life as in many other establishments

was no wifi, or at least even after complaining, no one was able to explain how to connect properly to the

i also used the spa facilities, it had an extra cost but it was so worth it

lastly, the wifi is very

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

there s free wifi and the staff specifically chris is such a gentleman and his family are all so nice and

the following day, we had an early train and our host made sure that we had our breakfast available

> no iron device in the room. > laundry pickup , you need to give it to reception.

very nice hotel close to my work good breakfast nice swimming pool

cold pool

there was a sheer lack of room service- they did not even bother to replace the towels

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

the hotel offers free laundry service, comfortable rooms, free gym and generally everything you might need for

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

the convenience s offered. restaurant, laundry, service.

laundry does not work all the time. my isle door does not work properly.

they also have a self service laundry room

the natural light of the room. the breakfast and restaurant staff. the amenities in the room.

the wifi worked perfectly fine

value for money: comfy beds, super clean/ equipped rooms, great breakfast and a lot of

break , staff were extremely helpful & a great location , hotel was like new , really clean, room service every

breakfast

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

a few minor things: nice that free laundry service was offered, but many of the machines were broken

have to download an app to do laundry and half the machines don t work.

we were thrilled they had a free laundry room

used the laundry as well, they helped me with it and made it super easy

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

the pool is nice and coffee bar was great

we were checked in ok but were not told anything about the hotel facilities, breakfast, wifi access etc

room service was somewhat limited

wifi was terrible in our room- very poor for a 5 star hotel

laundry services not offered on sunday.

had an issue with the laundry service

asked for an extra laundry bag

good buffet for breakfast very good wifi

the sky bar and gym. breakfast was amazing

did experience some trouble with the wifi at times but manageable

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

wifi signal was not good at the room so i had to go outside every time i need to use internet

they offered us early check in and to keep bags 12 hours after checkout

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

laundry is very pricey

breakfast and laundry

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

was great, but i recall the hotel laundry services to be quite inflexible with timing

the price charged for a pet was excessive and taking advantage.

breakfast was a bonus.

room service menu left something to be desired

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

no towels for the pool or sun loungers.

no fruit in the breakfast or at least i didn’t find it

it was not finish and something were not usable (gym, rooftop, elevator)

the pool

lobby bar closes too early for a hotel

the ev charger is in the garage but they won't help you if there is any issue as the service should is

the gym is to the small side

it was modern, and we loved having a kitchen available

nice room with a small kitchen, comfortable bad and nice bathroom.

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

brought my kids with me and i was in awe

the hotel offers fast, free wifi

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

lovely staff and rooftop bar and restaurant was amazing

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic

my kids loved the mystical glass waterfall

rude room service, asked me to come down and get my own order.

thing of note is that the free drink tokens for the bar were misleading

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

the bar and dining room are small but cosy and staff is friendly, food is good

appreciated laundry service

wifi wasn't reliable

the pool is small, but with a stunning view

breakfast was excellent and the pool on the roof was a fun experience for my kids

wifi signal was not always stable.