the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

room only had one towel because the laundry delivery had been delayed

it wasn't summer and the pool wasn't open.

seasonable swimming pool

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not

we had room service once during our stay, the food was very poor

hotel is clean and pet-friendly

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

good bar and restaurant onsite.

service was very slow, order at the bar if you are in a hurry

of kids running the hole day in the corridors, screaming, beating doors

the wifi only worked in the lobby, not in the rooms.

no working wifi!

experience i had, at 03:00am, in the middle of the dark, walking from the hospederia to the parking to pick up

breakfast could be improved

as for the hospederia, we appreciated very much the possibility to have (a late) lunch and breakfast:)

dinner and breakfast is extra and is basic (you get what the other monastery inhabitants are eating at 10

though they have free wifi which is not that strong (but maybe it also because of the location of our room

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

helped with the wifi and found me a restaurant that delivers to the hotel

clean free parking available nice views

- parking - reception area

it's located right nearby the road and has the parking which is good

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

good wifi connection as well

room was located near to a late night bar that is very noisy until 3 am

there is a bar with good coffee where you can access from the hotel

location, staff and gym facilities were exceptional

location, and has its own parking

for pet - bed, bowls complimentary biscuits

early bar closing

a more varied selection of food in bar and restaurant.

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

not a lot of place in the parking

loved the art and style, the variety of spots to chill out by, the awesome pool, ease of check-in, balcony in

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

breakfast was lovely and varied

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

there was no breakfast serve.

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

like the property friendly staff, nice food, nice relaxing pool

the restaurant is also very nice quality and a great breakfast included

the pool was really nice, there were several options for the breakfast.

nice view but the breakfast was nothing special, no vegetables again.

good but no kids meals before 8

sits at the end of quite a lively area with plenty of bars

no room service

location spa breakfast

also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard

spa is not available unless booked in advance and costs 15 eur per person (this info is not in the

the spa was exceptionally expensive for a basic pool/spa/sauna

no wifi in the cottages/bunglows

spa is an extra charge of 20 per person

gym, pool, room, vibe at the restaurant at dinner time

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

arrived in the evening (~8pm) and there was no possibility to eat at the hotel, not even room service for a

only problem is that the bar and restaurant only open mon - friday

a large hotel, huge rooms, conveniently located near the highway and outlet, free parking.

friendly staff, and accommodating my need for late check

breakfast not included in the price.

location staff friendliness wifi

good location nice breakfast

good car parking and free wifi

it means the restaurant and laundry close on the weekends and holidays

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

no 24 room service

it was nice to have a gym in the building even tough it is very small

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

provide common washer and dryer if some one wants to do own laundry

breakfast was perfect location was remote but close enough in taxi

super clean! loads of parking places. close to many shopping malls

the value paid, at least natural water and kettle with hot drinks should be included, also mini bar should be

they didnt have eggs available for breakfast

wifi in our room was very weak

gym could use some improvement.

indoor pool only opens in summer!!

that is not well contented with the pool and the lake

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no electricity

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

needs refurbishment, they advertise gym but all machines are not functional

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

close to shopping center, good wifi. friendly stuff

breakfast ok with just a few options. good wifi and very nice staff.

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

high-speed wifi. close to city center.

wifi had some downtime

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

a lovely restaurant bar beside hotel (castizo)

no room service

clean rooms and friendly staff, good quality hotel good wifi

room service never answered the phone when i called to order dinner.

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

this time i used the laundry facilities, which are very convenient

no food service ud83dude03 but we had a kitchen so it was wonderful!

staff were good, gym and wifi are good. it has a good workspace for working remotely.

the pool is nice and was never crowded, the gym and terrace were excellent

paper towels in the kitchen would be a plus

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...)

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

from the room you get a glimpse of the golf course

fact that room service was only available during restaurant hours

lovely bar downstairs with a nice menu and ambience

apartment with sofa, kitchen (pot, pan, utensils), double bed, luxurious bathroom - great value

kitchen was missing sharp knives, cutting board, soap, towels, sponge, wine opener, etc

strong wifi connection for people who work remote

design: a split-level apartment with 4 beds, settee and chairs, kitchenette with fridge

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

too expensive for breakfast

room was spacious and swimming pool very refreshing in august sunshine

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

the wifi was poor also the breakfast was poor

wifi very poor- none in rooms and free wifi in reception was painfully slow.

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

very good and cheap food from room service

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

a gym would be nice

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

loved the pool, the breakfast, the shower, the gym

the room service is super nice

the rooftop is great too, with a pool and bar to chill

everything except wifi

room and breakfast

the wifi didn't work very good.

room size is small, breakfast is average. very small gym, no swimming pool.

i arrived they found a room available for early check in

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i liked the room. modern, clean, good feee wifi

great location near metro and convenience store complementary stuff in bathroom included strong wifi

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

wifi is good and free

it doesn t a gym, pool nor a bar.

no swimming pool.

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

we could eat whatever was in the bar

access to gym center

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

wifi was intermittent, signal weak, but ok in reception

breakfast could have more variety

clean laundry

also no laundry service even though it says there is one

the breakfast was plentiful and delicious

also some of the gym equipment a bit shabby or

i like that it has a gym as well, even though not as extensive as i would expect

the free wifi was excellent

breakfast friendly staff, helpful with kids good wifi connection close to metro station

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

wifi was only available in the room

not ideal for two large adults sharing it

wifi speed is ok.

day laundry service

wifi and heating (heat pump) worked perfectly

thought that the wifi was very poor & the room was quite warm

the wifi service was also very good as well as air conditioning system

area is great, good fast and free wifi

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

booked to take my daughter swimming. no kids in the pool…..

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal

i loved the hotel and next time i will come with my kids for sure.

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

the room was very comfortable and clean, good room service, im very happy

good wifi

locatio, services , excellent bar and staff

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

laundry room was also at our disposal

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

wifi didn't work.

the room service being once every two nights

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

the breakfast was a littel to expensive for me but sure it was good quality

not able to try pool too cold

pet friendly amenities and stuff.

no room service available

the wifi functioned well

room was tiny. wifi very bad

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

no ala carte breakfast option except room service.

late check out

stepping down into spa bath to have shower

not so good wifi connections,

hotel is a bit tired - the lifts are cranky and old and the gym is just about functional (comfort cooling but

comfortable, great food, staff, 45 min included in the indoor pool area

front staff was wonderful. breakfast was great. facilities are well kept.

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

staff were very friendly helpful, rooms were clean, breakfast was a good spread and quality.

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

pool nice though a bit too crowded , not a lot of space to sit

to book our reservation for barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also

huge lobby (and special mini-lobbies on all floors), very spacious, comfy rooms, outstanding breakfast, love

the bed was really comfortable, room very clean and the breakfast was incredible

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

free foosball!!! i had great time playing foosball bar with my kids

pool much smaller than the impression it gives on the website

unfortunately, due to covid, there is no room service

clean hotel, spacious room (mine was the down to earth room), staff were accommodating, room service was

laundry really takes 2 days- this is not something that you would

the small kitchen was suitable for cooking/heating light meals and the location was central while close to

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

wifi was cut off for a whole day and a half, staff didn't really offer any solution to someone who

there is a small gym that even has some weights, but they skip from 6kg to 16kg so missing all of the weights

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the wifi on my phone worked well - the wifi on the laptop did not work at all.

the room very spacious pool area nice

good wifi

room service is not available 24 hours

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

the shared kitchen and laundry areas were great and very clean

lots of extras like laundry and kitchen

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

great wifi

and has all the necessary facilities within it's premises (a bar, a restaurant, a pool, also a laundry room)

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

the laundry facilities were free which was a bonus

i will definitely come back laundry gym it has everything

the hotel offers free laundry service, comfortable rooms, free gym and generally everything you might need for

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry facilities were a

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

breakfast was amazing!

very friendly staff. extremely clean room. room service was great. we had a very pleasant stay.