found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

high-speed wifi. close to city center.

provide common washer and dryer if some one wants to do own laundry

clean, nice staff and good breakfast

pet friendly/ close to main autoroute /spotlessly clean

very pet friendly

super clean! loads of parking places. close to many shopping malls

staff is very supportive, and the rooms were super clean and every day we had room service

helpful staff, clean and good wifi

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

wifi was not good. didn t work most of the time.

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

hotel had no restaurant or bar facility open

bar does not open at night and little choice for dinner

this time i used the laundry facilities, which are very convenient

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

the pool is nice and was never crowded, the gym and terrace were excellent

it means the restaurant and laundry close on the weekends and holidays

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

it was nice to have a gym in the building even tough it is very small

property claims to have a sauna and gym

secure garage parking in basement, was great for my moto, tight for cars

parking sensors don't detect them which resulted in one gouged alloy wheel

bar and restaurant area was limited and not particularly comfortable when we had an early evening

free parking under the hotel with easy access to the motorway network around madrid

parking is also good plenty underground and outside

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

wifi and heating worked well

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

very well located for our purposes, very cheap, nice breakfast, i will come back.

only kids dare to go there because you know

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

looked like suites, good breakfast, guiet nighbourhood, easy access to m40, free indoor parking

it would have been nice if the bar had been open during the day to serve tea/coffee

poor wifi signal.

wifi was non-existent. very bad for business

wifi that works

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get

the breakfast was too expensive and it wasn't as good as we expected

wifi signal quite low in the room. working only in a position.

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

breakfast was your normal breakfast at these type of restaurants

room, parking, and breakfast: the staff are very nice people always open to help

not open after breakfast and no bar

the wifi was broken on arrival but was fixed during the stay.

big rooms. laundry service was excellent.

from the room you get a glimpse of the golf course

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

s not possible to get a coffee until 11 when the bar opens

due to covid the bar shut at 22:00 and the beer was not good.

spotlessly clean friendly staff handy location free parking good value for money

there is free parking

clean room with wifi. quite noisy because its located beside a highway.

wifi is extremely bad. breakfast could be better

the gym wasn t a gym

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

late check out mas tarde

missed the hotel bar for a drink

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

i was woken by this service being offered and a better way of collecting laundry might be worth considering

also added bonus of laundry pay machines around next block

wifi very slow, sometimes unresponsive

the sauna and gym are also really nice

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

laundry facility is costly. no provision for washing underwear and drying.

the wifi was poor also the breakfast was poor

there was a gym

the free wifi wasn't great. you had to pay for the high speed wifi.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

day laundry service

wifi offered free was an unsecured network

wifi was good too

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

thought that the wifi was very poor & the room was quite warm

gym could use a bit of a pick me up, but for a hotel gym it had the basics

we could eat whatever was in the bar

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

wifi unreliable, streaming or voice calls would cut every 5 or 10 mins

also we were with half board and the breakfast and diner were very delicious

laundry room was also at our disposal

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

they could of informed us there was no room service

no wifi in room

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

my kids were disappointed

we were working from home and it was impossible to use hotels wifi

i ordered room service as well and the food was again great, but delivery was slow and the staff was

the pool is open from morning until night but only from 2-4pm for kids

the location, breakfast, room service and all the hotel facilities were great.

there is 24 hour room service but the menu is super limited

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel

very small spa pool only a couple can fit comfortably.

laundry really takes 2 days- this is not something that you would

breakfast was varied. the hotel is close to main street: gran via. i really liked the hotel.

breakfast options were great and reasonable - and cute food places on the same street so you don

the breakfast buffet and room service

wifi speed is excellent

they also have a self service laundry room

i will definitely come back laundry gym it has everything

the laundry facilities were free which was a bonus

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

laundry does not work all the time. my isle door does not work properly.

used the laundry as well, they helped me with it and made it super easy

breakfast, gym and free laundry

laundry facilities a big

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

great to have laundry for guest use, close to metro & busses one block

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

recommend changing to an unscented laundry detergent

comfortable, clean, beautifully designed, stylish, lovely staff, very nice breakfast.

breakfast was fine - toast, cerals, croissants jams yogs fruit etc and hot & cold drinks - as much

breakfast selection was good, the place is decorated with mismatching furniture and it shows that

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

breakfast was fabulous, and they always had more than enough

the room service is not managed by the hotel and it takes very long time to get your order

good breakfast, close to the subway

breakfast was very basic with very limited options. no gym or pool.

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room service was like none i have had before, absolutely beautiful food, hot on arrival and cooked

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

room was tiny and dark, staff was rude and my belongings were left in random places after room service

i kept hearing kids shouting and crying in other rooms

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

...found it difficult initially to access the hotel from the underground car parking

is a great place to stay in madrid if you need a big room and free parking , location is outside the main downtown

the wifi was very very good .

laundry is very pricey

breakfast and laundry

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

was great, but i recall the hotel laundry services to be quite inflexible with timing

beautiful snd spacious, very kind staff, and they are pet friendly which was so important to me

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

great location near metro and convenience store complementary stuff in bathroom included strong wifi

wifi service was easy to connect, fast and reliable

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

the pool is nice and coffee bar was great

gym facilities is good and very clean. staff are very friendly.

gym was a bit small but it was good for me because there was only one person each time i went there

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

laundry services not offered on sunday.

asked for an extra laundry bag

had an issue with the laundry service

was very happy for my early check in at my birthday

they change the password of the wifi everyday

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

great location, great breakfast and very friendly/helpful staff.

rooms were very nice, bathroom was clean and the wifi worked just fine.

room service finish ar 23h00. not convenient when arriving late from a trip.

room service is only at specific hours starting 1

i was allowed 2 hours early check in

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

very good location and the room comes a small kitchen.

full kitchen is definitely plus for traveling with kids

mini bar was good and reasonably priced though no price list provided

very small rooms, laundry and iron services (need to wait few hours for the iron)

laundry service was amazing!

you should not knock the door and ask for laundry in the morning

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

location and good breakfast and restaurant on 12th floor excellent friendly staff

location top notch staff super friendly breakfast yummy room lovely and comfy wifi excellent

laundry service but pricing was unclear for some 30 items

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

we asked for laundry service and they just forgot about it

it s a shame that the coffee/drinks bar is closed, but it was explained that it had been closed during the

bar advertised however only open 7

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

laundry is too expensive

is a 20 pet fee and on their website it says that rooms are provided with a dog bed, water bowl and treats

received a free welcome plate of fruit from room service soon after entering hotel room

appreciated laundry service

all of the reception staff were so friendly and helpful as was the concierge and the staff by the pool

enjoyed rooftop plunge pool and bar

it has a lovely rooftop bar , the breakfast is so good every morning and there is a zara next door

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun

no laundry facilities

even the wifi username/password was assigned to her name when it should've been me

tv configuration didnt work well, wifi unsafe and not very effective

wifi was good as well

good if you re needing to work. coworking space in the lobby and strong wifi.

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

wifi and the bed wasnt really comfortable

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

weak wifi

had a 2 bedroom apartment including a washing machine for laundry

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

lots of street noise until 7am and lots of noise from breakfast kitchen at 6.29am no sleep !

wifi good, shower good, even the single is a double bed

the wifi disappear from time to time

did experience some trouble with the wifi at times but manageable

departure, also you're able to use the common facilities (kitchen, toilets, shower, common area, wifi, etc

wifi signal in the room (top floor), we couldn't open the window in the room (only in the bathroom)

they offered us early check in and to keep bags 12 hours after checkout

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

nice location. good room kitchen is a bonus. good staff and also wifi.

mini kitchen was very handy

having a small kitchen

the gate at night room looks old, but spacious , clean and has everything you want specially kitchen equipment

the room is confortable, with a small kitchen, very clean

3) laundry and minibar are outsourced to a vendor

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

the staff was very courteous and the breakfast was great as well

no room service ie tea coffee facilities

i love everything the room the service snd aldo the breakfast

small room but comfortable. good wifi

wifi was accessible inside and outside the hotel (like literally accessible within the nearest

the bed was comfy, the breakfast was pretty good, and the wifi was excellent

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

the internet connection and room service was awesome

the staff were very helpful and friendly, the rooftop pool was great

allowing us to use the pool for a few hours after checkout and a quick shower at the spa before 30+ hours of

during the day and night better cable channels working air conditioning in the rooms better room service quality

wifi connection is really poor

rooftop/pool was very busy when we arrived on sunday but then was ok for the rest of the week

not iron my shirt and laundry service never came despite chasing

only laundry service

for ironing of clothes you are required to use laundry service & pay for it

the laundry stuff could only press it during the day, not in the evening (when i needed it)

they do provide laundry/ironing services but would have liked to have known this beforehand

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

excelent wifi

there is laundry and food shopping within walking distance

would have been nice to have laundry & gym facilities

wifi is sometimes slow.

the picnic bag for breakfast is not an equivalent substitute for breakfast at the hotel

nothing, wifi a bit slow though

possibly best hotel breakfast we've ever had, good variety of options for room service, super helpful staff

no mini bar in the room due to covid restrictions but you can get drinks at reception :)

since the hotel in the city center no facilities in the hotel like spa and pool

breakfast was really good. rooms were very clean. roof top bar was fab.

- when we booked it mentioned there was room service but because of covid there wasn t

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

wifi could be stronger, tinny walls between rooms

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

not very good wifi

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option

the pool, the cleanliness of the room

wifi not superfast but good enough

staff very friendly, location , room service

gym on the roof is never in use, windows and air condition are closed, and in the sun of madrid it

wifi was not outstanding; not available in parts of room

reasonable wifi speed

laundry service because of national spanish holiday - nowhere else in the world would a top

expensive laundry

i didn't get my laundry until i had missed a full day

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

location, decor, staff, breakfast, laundry

practically, all our expectations became through: excellent location and wifi, clean room, supportive staff

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

perfect location. helpful staff good breakfast spacious balcony

accessible, good service, spacious rooms, exceptional breakfast.

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

the wifi speed.

nice pool and rooftop bar in

also kids on the rooftop is a massive vibe killer

bathroom's design looks great but not very convenient especially for young kids

rooms not all that soundproof. no guest laundry facility.

no bathroom or in room slippers, laundry is quiet expensive

great same day laundry service

no laundry

laundry service accommodating even though they were unable to remove the stain on my dress

not really helping to reduce unnecessary laundry

perfect location, tasty breakfast, lovely staff

the room was comfortable and cozy. room service every day. good breakfast.

good wifi

wifi not great

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

while the wifi was adequate, the tv was just ok

furthermore they credited us back for the breakfast we didn t want

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

lots of extras like laundry and kitchen

the shared kitchen and laundry areas were great and very clean

new little separete apartments with big shared kitchen

also our laundry was late and almost missed us before check out and staff seemed bothered when we

breakfast was

excellent rooftop pool and bar. centrally located with onsite parking.

in the madrid heat you definitely need a pool. this hotel is perfect

the pool was a nice treat to

nice and clean, parking and the staff friendly.

good bed and good parking..

plenty of parking

very limited non gluten free breakfast options as well as no hot food (eggs, meats, etc)

huge parking and highway is near

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area,

could hear everything happening in the corridor and rooms (cleaning, other guests) very limited room service

would have liked breakfast included for the price.

breakfast was average which was only thing let the hotel 5/5 score down

was no room service and the car park was quite difficult to find even with an 8 page print out, valet