laundry service was super-fast though it could be a bit more accurate

gym is open air - may be too warm for some in the summer months.

was no room service one night because apparently the restaurant nearby was undergoing alterations

no gym

nice little bar downstairs, good house white wine

the wifi doesnt work properly and you cant access google

say something: room service needs learn to make cappucino and expresso as both are offered by its italian

hotel is everything but pet friendly, dog is not allowed to walk anywhere and must be hold in hands all the time

room service breakfast did not come before check out

buffet breakfast was very good! the nightly turn down service was great

excellent room - spacious with lots of light. friendly staff, good breakfast. excellent location

breakfast is super

the room service maybe needs a bit of updating.

fantastic breakfast

location and excellent breakfast included. big clean rooms with turn down service.

there is a nice bar at the entrance level, a bit small perhaps but well stocked

nice location + restaurants + shops + metro nearby 'serrona' + nice gym basic equipment + really recommended

the hotel gym is just a small room, i would like it to be better equipped.

staff were very friendly, the pool was great

bar area was cozy and convenient

i went to bed i felt a weird thing in my feet and then i realized it was a huge sticker from the laundry

the laundry service is not available on weekends

it was nice to have a mini bar in the room

good gym good location

wifi was good

com that it is available no laundry services during

mattress was uncomfortable personal belongings taken from room: laundry bag with dirty laundry inside was taken

not all the staff speak english laundry and room service not available all the time

the hotel is apparently pet friendly - however on our second night we were rudely woken up by barking dogs in

staff were great, the bar & food was great, the room was great, the location was perfect

price of having laundry done. did not see price list in room

amazing breakfast and the bus station is just few meter

my kids complained about the sofa bed, they said it was too hard and too low

there was no room service available during our stay.

v was a huge bonus as kids were able to watch cartoons in english and we were able to watch movies at night

close to good coin operated laundry

an iron, laundry service bag) but when we advised reception, the items were promptly supplied

i guess covid makes things difficult but to have a room service will help a lot.

wifi best i have had in a hotel

friendly staff. great location and great for kids with bunk beds.

this is gross & a lazy laundry contract

the gym was poor only 3 pieces of equipment

location, recently refurbished, well functioning a/c, small but versatile gym, free minibar with water and

everything great hotel and great location. great breakfast. friendly staff. very clean.

staff accommodated me with a late room service request and found everyone helpful

the breakfast was better than i expected

wasn t an on-site bar or room service

and helpful, the rooms are clean and a very good size, breakfast is a wide range of food, and the gym is very

a bit too simple breakfast for the price, no salads. still it was sufficient and tasty.

we arrived at 5 am and they offered us an early check in (with extra cost)

clean rooms, lively lobby, amazing breakfast, great location

bed, mini bar and bathrooms

location , the rooms and beds ,pet friendly, restaurants and the service was superb, everyone at the hotel make

it doesn't has swiming pool

gym could be a little more complete on the weights side.

room service and laundry services were very convenient and expeditious

very confortable facilites, service could not have been better. breakfast was delicious.

unactractive bar missing atmosphere

breakfast buffet was filled with fruit

luxury, great rooms, comfy, well equipt, loved the bar area and breakfast, excellent stay

breakfast was a delight

breakfast exepsonal, one thing that i did not like were the pillows, but i asked to chanded them

the gym was good equipped but very small

the quality of the room service food

i hadn t seeing the pool or spa area so, i cannot say anything

there was also a problem with laundry

we walked to the cultural attractions, plenty of interesting shopping nearby, restaurants - nice bar nothing to

superb location great bar wonderful service

good bar and great drinks and bar food

y & professional staff, very good hotel restaurant for both dinner & breakfast, great coffee , located in best

luz our housekeeper she made sure our laundry got done under the gun excelent kind multi lingual staff at front

the location, the laundry

breakfast was wonderful and nice the hotel close to metro station

also, i am not aware of how room service or any other services work

breakfast excellent, wide variety of choices

the room service people were truly kind & helpful in anyway they could, which said a lot about their

the rooms, noise, gym, breakfast.

the gym was not available

the bar (with local cocktail) was a highlight

laundry is extremely expensive!

need more facilities in gym . atleast need to add a rubber mat .

location and pet friendly!

the gym was disapointing

gym is not great

great friendly staff. delicious breakfast.

location. hotel has own garage. accceptable breakfast. staff very gentle.

would have expect to have a complete gym, meaning equipment was missing

they have a nice selection of buffet or menu for breakfast and the hotel is very modern

very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee

the laundry service very expensive & we couldn't use our terrace.

the lovely spa treatment

by the night porter); the reception people were very friendly and efficient; those in the lobby bar and serving

small confined pool area and quickly gets crowded

lovely food both room service and breakfast

used laundry service, clothes was not ironed well and not delivered in properly way

experienced a few service mistakes, the wrong laundry delivered and several hours late, room being cleaned with

the spa is wonderful as well

room service was limited

the choices of room service menu is limited

rooms have big beds with crisp white sheets, the wifi is good and the staff are charming and helpful

location. wifi good. quiet. room high ceilings. ac worked well. has all the amenities

rooms are not soundproof. wifi not well working.

my tv wasn't able to connect to hotel's wifi so no smart tv capabilities

location, flexibility in booking, room service

great breakfast

couldn t order room service before noon. no other issues.

location, breakfast, all!

working there dont help us searching places to go for dinner or lunch, they look like school kids

we ended up having our 2 kids (14 and 10) stay in their own room on the same floor as of but it was very nerve

we had a balcony and it was great for drying laundry

minibar, tv, iron, and laundry available

in-house room service offered

the room service was terrible

the room service started very early in the morning and this disturbs the people sleeping in the

wifi doesn't work on any apple products - i was told that by reception managers

the rooms were spacious and comfortable, and the bathroom just set the new bar for cleanliness for me

the towels were not changed, neither were the toiletries and mini bar after our consumption

the room service was good too, when we ordered coffee to the room it arrived quite fast

wifi worked perfectly

there was an issue with laundry getting lost and they handled it very well, thank you again

the spa and gym were great although i did not have time to use

the spa and gym were great although i did not have time to use

great ambience in the cafe bar with live music in the evening

are well decorated, breakfast very nice, top floor pool was nice in summertime, massage at the spa was amazing

pool did not smell nice

the spa and gym needs updating , a bit tired

room service being delivered at midnight only we never ordered anything they came to the wrong room

the gym was very small. needs improvement - better equipment

1st floor we heard loud club music until the early hours swimming pool was more of a plunge pool gym was tiny,

hotel has the most awesome gym

style service gym and pool

the gym and spa it's one of the best i have seen in a hotel

the roof terracee bar and pool are fabulous

this is not applicable to my amazing experience at wellington hotel and spa in madrid!!!

location staff excellent sent my clothes for laundry and it came perfectly folded loveee this hotel

room service was very limited

was no mention that there was an extra 20 euros for the pets and also, there was no reply to my email regarding

gym could do with a little more equipment and the pool is only small but only minor gripes

bar too small - breakfast average - also times of opening in the bar & room service unrealisitic

good wifi and ac

clean, a/c in the room, small but tidy, close to metro station, good wifi.

there was also no wifi when i arrived but they fixed it the next

wifi was working well

wifi

there is a varied room service in the hotel

we also experienced a wifi connection issue on the first day

wifi could have been a little better

small room worst room service

little extras such as air con, room safe and wifi were all included in the room price at no extra cost which

excellent breakfast in a quirky bar area and close to the metro.

there supposed to be room service however they never answered the phone

bad room service: when ordering a burger with fries, the burger came alone, without fries, without any

wifi is sometimes a little unstable - breakfast options could be enriched

fast wifi at all areas of the hotel

rooms or the hall could use a coffee machine & microwave (any kitchen appliances would be

tiny the shower too small too move for my partner and not a microvawe or kitchen facility or kettle as other

wifi dropped off quite a few times

room service menu can be improved with more internacional options

gym did not open until 10am, despite being advertised as opening at 7am

very nice outdoor terrace for breakfast and drinks

specially all room service staff

wifi was a bit patchy, and the room we were allocated, although very spacious, did not have much

poor choice at breakfast and slow

hotel design, the breakfast and the bar

friendly staff and great wifi also i could park my car which is impossible in madrid..

breakfast was simple, yet well-executed and delicious

option in regards to room service and dinning in hotel was a bit limited for my taste

as we arrived in the morning ,they offered us early check in which we appreciate their kindness very much

really good breakfast and bar menu - so good we stayed in to eat there despite being in such a central location

fabulous rooftop bar to unwind after a long day

no room service

the laundry service was quick

also the rooftop bar was a lovely place to escape for a little peace and quiet

used the room service option too and it was excellent

very good breakfast

the staff were super helpful, we have 2 young kids and had a lot of bags, so we were a little all over the

communicating with the staff in english and due to misinformation when i asked about how the laundry service

should be a possibility for the gast to choose to use more days the towels or to send them to laundry

also, there was a mixup in laundry but it got sorted out at the

laundry service is very expensive.

oversight by staff member not submitting our laundry was bit disappointing.

offerings presented ala carte breakfast, pool and spa are fantastic and open 24 hours, it is a beautiful property

best hotel we have stayed in but if i was being picky service was a bit slow at breakfast

service was very good, especially room service and housekeeping

the pool felt cramped

special mention for lap pool, gym and spa facilities which really enhanced the experience

no kitchen facilities of any kind laundry was expensive better off to find a laundrey matt

-area -price -cleaning service -wifi

wifi was not really working in our room unfortunately

wifi service: just the last day of the 5 days i stayed there, i was able to connect and navigate on

although it was small, it was clean, had everything i needed and wifi was great!

laundry service was reasonable and on time

pool although it s small is beautiful, great for after a day of walking around in the heat

cocktail terrace and even a good gym

than ice cold, and the pool size (and surroundings) were not generous, and were limiting for our kids, although

he brought my husband and i coffees and hela made fresh churros and orange juice for the kids

i also used the laundry service, had just bought a couple of new shirts, which were shrunken to the point of

the laundry service was very poor

was a little bit noisy in my room i think i was close to the laundry room beside that everything was good the

lighting was insufficient, gym was minuscule, had a room with view but couldn t sleep with window open because

the rooftop bar is awesome!!

laundry service pricing is absolutely outrageous - we ended up washing our clothes in the tub and

everything was great, breakfast perfect and room gorgeous

is nothing that i did not like about the stay, the bar was cozy after a long day out and the breakfast was broad

was an exceptional experience from the check-in, to breakfast and even making sure everything is in order during

like having to climb into the bath for a shower, very slippery the cooked breakfast was luke warm although tasty

the restaurant does not provide main meals on sunday and the laundry does not work over the weekend, which

they had onsite laundry service

a pcr test clinic, she really did help us when the hotel was busy, laura for her help with my laundry, toni for

wifi bit slow. bunk bed wasnt that comfortable

wifi was spotty.

room on checkin but corrected immediately, overcharged laundry, lift stopped working, loud ac unit

our laundry came back the same day

the gym is a little small but equipped with high-quality gear

the wifi could have been better.

the room service was below average and not worth it for the price.

casino, very overpriced for what it was, questionable service.

hotel, you can t find better location than this, casino is on the next door for the players, large rooms with

gym not enough equipment and layout

a tacky casino on-site

it is extremely expensive and zero amenities unless you want to gamble in the casino next door we had the

would benefit from a bar and more lively common areas, but honestly, considering the neighbourhood, would be

weren't aware that they charged for the water in the mini bar (as it was the only thing in there) so we got

i would have preferred more variety of food for breakfast and a room service that would be richer in options

wifi was poor and almost impossible to connect to.

no bar rooms basic

the other incident, was that the mature laundry lady (morning shift), kept knocking on my door and using her

we had a perfect stay and the room service ppl did an excellent job!!

great staff - from reception to room service

drinks at the sky bar were a steal

location, room was cozy, clean and quiet, staff very accommodating, posh rooftop terrace bar with amazing views

great breakfast!

museums in the city, very close to el parque de el retiro (fantastic spot if you travel with kids)

for example, free taxi from the airport and young kids have free breakfast

personnel, location, bed, shower, great breakfast, superb lounge with swift wifi to work at large tables with

evening meal is room service only (though you can take it

breakfast is usual european breakfast but very well made

it might be helpful for the staff to pay more attention to the breakfast offerings

) and breakfast was delicious with great variety of dishes to order

breakfast was delightful while the buffet is limited, the team will happily prepare anything you

went the wrong way to find someone laundry draped over staircase

breakfast place is iconic and unique in all madrid, the quality of food selection is premium as

room have bad ventilations from kitchen

booked this hotel as i am familiar with the 'petit palace' chain and like their quality and service overall

hotel is beautiful - especially the breakfast room

trying to charge 60 euros for a single bag of laundry.

grocery, laundry and parking available next door

laundry place, carrefour express is just next to it

wifi was broken the entire stay (6 days).

wifi was fantastic - high speed and good coverage

was surprised that they had no laundry services for friday (i arrived just before 11pm), saturday, and sunday

laundry service during the weekend

wifi was troublesome.

location, staff and room service

room, breakfast, location all excellent

no swimming pool

staff at the reception, concierge and at the breakfast table

big rooms, clean bathrooms, rich breakfast

breakfast verity could be better

swimming pool

room service could do better - beds were made nicely in the afternoon, but empties, used towels

pool deck and bar upstairs was very refreshing after a hot day

lunch was lovely - i recommend the russian salad and breakfast was good

fantastic room view, roof top bar, great breakfast, central location

the roof top bar and pool were a real luxury and being able to escape the heat and relax in the afternoon was

-laundry closed saturday and sunday (usually only sunday closed)

for one load of laundry

breakfast was amazing with tons of choices, and the restaurant totally nailed it in terms of menu,

breakfast excellent, beds very confortable and rooms very clean. we will come back

gym bed and pillows

thought we could use the laundry bag as there was no indication of price

laundry was fast and perfect

the breakfast was plentiful with many options, we enjoyed used of the gym and bed was comfortable

great location, friendly and professional staff, cute plunge pool

pool is small but great for kids if you bring them

breakfast excellent - great choices.

great breakfast buffet

breakfast service is not good to us

room service. pool. main restaurant. door service.

room service. pool. main restaurant. door service.

shopping, restaurants and laundry mat close by

there's also a self service laundry at the back of the hotel

and towels had small stains (left overs from previous guests, but it was stuff that remains after laundry, just

family rooms with bunk beds for the kids

we stayed for three nights, with our two kids

i couldn't acces trough the qr for the room service.

look like kids draw with pencils on it

comfortable waiting area and great pool balcony

the dinner in the bar area was great! the breakfast buffet was fenomenal.

checkout was at 12 midday so i was able to use the gym, grab breakfast and make some calls all before leaving

laundry service too expensive

use my towels up to 3 times and accordingly hang my towel and not place it to be taken for laundry ,never the

missed the laundry service and my room was looking at in inside quortyard which can be a bit nosy sometimes as

expensive laundry service

staff were quick to answer our questions and help us with laundry, in-country mailing, and other recommendations

clean and spacious suite with kitchen, laundry & ac

room was a bit dated but it was clean and big and had a kitchen which was convenient for a family

the kitchen.

wifi was poor. connection kept cutting out.

no bar, no room service, no evening f&b service, weak wifi, old furniture

waiting long time for check in, couldn t arrange early check in.

wifi was not working. i had to use my 4g data all the time.

other few euro star hotels this hotel has gym, very friendly and polite staff

fore lunch) and didn't charge me for coffee and snacks while i waited

all was excelent, breakfast, room service, 5 star environment

and they have fast laundry

no bidet no on premise laundry

it was like boat's wc, even the kids can't be fit easily

slow lifts no rooftop bar open on monday and tuesday slow wifi

restraunt or the room service of food was not that good and i ordered once they didnt bring it some of rooms

if you ll be needing laundry in your stay, laundrymat is less than 10 mins walk

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

no laundry machine, room card is not working sometimes

there is a kids area with books and toys

we could not get the wifi to work during our stay

breakfast is fantastic and very recommended, room service very good

the breakfast was tasty and the roofdeck bar was fun and pretty

room service was slow. no english menus in non of the resturants!!

is priority access for hotel guests 3) hotel team is really friendly and helpful 4) excellent wifi 5) amazing

was overbooked so we couldnt extend. a nicer lobby would be nice, a gym.

wifi was a disaster

fantastic breakfast en nice small cafe

the wifi was prehistorically slow

breakfast is continental, so if you want something more hearty, try the federal cafe

very stylish hotel, incredible room. good breakfast. definitely will recommend for my friends

for housekeeping work (did not pick up laundry after asking them to, did not clean up the room in the morning

terraca very busy , not possible to visit with kids .

friendly staff, very helpful and informative, when i called for room service, i was told about the kitchen

gran via and metro station are at the doorstep (preferred area if you are with kids)

it was very clean, it had a place to fill up water in the gym, and the rooftop bar

no hot water, no wifi, no radiateur or warmth

the wifi are free but extremely low, only 0.2 mbs , i need to get online in starbucks.

the room and bath stub and room service

the room was very big,with a fully equipped kitchen and amazing decor.

the room was spacious nice and comfortable bed, kitchen with amenities,

service, love the bathtub, you can book the gym just for yourself, breakfast was lovely, kind and hard-working

rooftop bar excellent

was lovely location ,friendly staff , strong wifi , delicious breakfast

the rooftop bar with the view is a true pearl of mardid

the wifi signal is not very strong

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

also the wifi worked perfectly

i liked the position and the late check out time

fast wifi too

there was no mini bar or fridge in room but we were told we needed to leave our credit card incase we used

room service and laundry are on time

the hotel doesn't have a swimming pool, kids play area and other activities

the rotunda bar and lounge

great inhouse restaurant with a separate bar area

one of the meals was a kids mean for my 9 month old which was supposed to be grilled chicken pieces and i was

i am a customer in the petit palace hotels but that one became my favorite

if you have small kids, this is the room to take

wifi was quite slow and always disconnected

stayed there with two of my kids one baby and a toddler they had a fence thing that was on the upper bed which

was very dated needs updating, wifi very poor, aircon struggled but it was 40 degrees for a few

also, getting my laundry done by the hotel was the most amount of money i've ever paid for laundry at any hotel

breakfast buffet items weren't the best quality for the price of the meal

amazing breakfast

location and price. kids and i felt safe being there.

great location, very close to different sightseeing places. good breakfast, vey clean hotel

no hotel bar however many just outside the door so not an issue.

no air-conditioning working, wifi not working properly so needed to waste mobile data

wifi connection wasn't great. it dropped from time to time. no air conditioning in the room.

breakfast in bar 100 m from the hotel

sub par rooms, didnt get room service due to flimsy signs you hang outside the door turning the other way, a

elevator did not work for 4 days we had to climb 4 floors with suitcases and kids few times a

room was supposed to have bunk beds for the kids but we were put in a different room that had extremely low

breakfast was great with excellent choices, hotel was in a great location, staff were very friendly

breakfast is rich and healthy if you like

good wifi reception even on the 4th floor

loved having my own coffee machine and complimentary mini bar for cold drinks

candy was a hit with our kids, beds were comfortable and rooms were spacious, wifi worked

wifi and tv reception was not very good

breakfast offered good choices

reception, complimentary drink, immaculately prepared and comfortable rooms and beds to delicious breakfast,