provide common washer and dryer if some one wants to do own laundry

parking was not an issue

hotel, pet friendly besides breakfast when we needed to put our pet into the car to follow the hotel

plenty of parking

breakfast, bed, free parking

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

nothing really. well the wifi wasn't the best.

close to shopping center, good wifi. friendly stuff

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

good wifi and ok breakfast

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

helpful staff, clean and good wifi

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

to motorway and easy to find with plenty of parking

is a pet friendly hotel which i was not aware of when i booked

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

parking is also good plenty underground and outside

staff is very supportive, and the rooms were super clean and every day we had room service

it means the restaurant and laundry close on the weekends and holidays

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

property claims to have a sauna and gym

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

breakfast

strong wifi, free parking :)

only kids dare to go there because you know

staff was super friendly, and the breakfast was awesome!

breakfast not included in the price.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

wifi signal poor inside the room and the shower sometimes the water was cold.

the wifi. it doesn t work in the bed room. it he signal is too weak.

were excellent room service was excellent room was clean and well appointed all staff were helpful and

the hotel is very conveniently place for the motorway and it has lots of free parking

no mini bar in the room , no coffee maker or water heater .

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

breakfast is standard

the room at the laundry door

was stinking of cigarettes, wifi was awful, bathtub leaked water to the entire bathroom

hotel has got it own parking lot

room service, has some improvements needed

wifi doesn't work

premium wifi was not premium at all (10mbps)

bad room service

comfortable, nice staff, good breakfast and a small gym

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

room service was absolutely unacceptable

bar does not open at night and little choice for dinner

no room service, just a fridge with small amount of items

hotel had no restaurant or bar facility open

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

was very expensive vs the very poor customer service . breakfast was not as expected.

super recommend the hotel, has clean and comfortable rooms and has pool

i love has pool and a nice decoration

the breakfast is very rich and the beds are comfortable

set in an awful area , it s adults only and go at your risk.

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

soja and almond milk for breakfast. parking

breakfast was very good and with large variety

spotlessly clean friendly staff handy location free parking good value for money

clean room with wifi. quite noisy because its located beside a highway.

wifi was too weak, bed was uncomfortable

great breakfast and nice bar

promised free parking was available and wifi was also free and acceptable speed

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get

the breakfast in the bar was even better than in the restaurant

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

a lovely restaurant bar beside hotel (castizo)

this time i used the laundry facilities, which are very convenient

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

the best, the swimming pool, the gym and the rooms with two beds completely separated

were nothing in the kitchen for the short stay

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming

free parking outside the hotel, calm surroundings, very quiet at night

apart from excellent breakfast no dining options

overprice breakfast

the breakfast was excellent

free parking. close to tram station to access madrid

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

the overall experience (i was traveling with 3 kids) was great

second time i have stayed here both times mini bar not working

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

comfortable beds and wifi

room only had one towel because the laundry delivery had been delayed

pool very refreshing

the swimming pool is 25m long and you can enjoy a

fridge there but no option of a mini bar or room service

modern, clean, close to the el escorial palace, good breakfast

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

also pet friendly location, we travelled with a dog

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

location. cleanliness. room size and comfort. free wifi. staff availability to sove any issues.

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

no working wifi!

of kids running the hole day in the corridors, screaming, beating doors

good bar and restaurant onsite.

really helpful lady on reception when we arrived easy parking on site dog friendly

room and bathroom very clean staff helpful and friendly parking easy

parking is free, and the hotel s location is convenient for travellers with their own car - easy

pool was not open.

there was a large parking area, and the rooms had excellent air conditioning

the wifi was terrible and extremely poor

there is a bar with good coffee where you can access from the hotel

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

location, staff and gym facilities were exceptional

big rooms. laundry service was excellent.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

the wifi speed can be improved

for pet - bed, bowls complimentary biscuits

access to room service menu was via scanning qr code - not ideal for those of us golden oldies who aren t

everything was fine. a shame that the gym didn't have a static bicycle

the free parking was great

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

wifi was great.

-stable wifi

wifi is very good 20 down and 10 up last time i speed tested

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

nice prices in the hotel bar, bar opened till 23,00

day laundry service

very slow wifi connection in the room.

wifi and heating (heat pump) worked perfectly

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

laundry room was also at our disposal

wifi did not work in our room as we were right at the end of the passage.

wifi accessible only in hall, where was quite cold

i was woken by this service being offered and a better way of collecting laundry might be worth considering

also added bonus of laundry pay machines around next block

nice cafe next door for breakfast and lunch

i aske if room service was available , and was told no

gym needs an overhaul. brill apart from that

modern rooms, good breakfast and refreshing pool

kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

pool and breakfast

rich and delicious breakfast, suitable for all wishes

wish the hotel had a laundry room

we had a great stay there the bar in the

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were

the breakfast was good value for the money. the wifi was always available and fast.

good free wifi and room with enough power suplies for computer and charging devices

gym is very small and some of the equipment didn't work

nice quiet hotel breakfast had great choices bar staff friendly

gym could use a bit of a pick me up, but for a hotel gym it had the basics

the wifi signal in the room and elsewhere in the hotel was excellent

location, friendly staff & fine breakfast

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

the laundry facilities were free which was a bonus

they also have a self service laundry room

laundry does not work all the time. my isle door does not work properly.

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

the convenience s offered. restaurant, laundry, service.

we were thrilled they had a free laundry room

great to have laundry for guest use, close to metro & busses one block

a few minor things: nice that free laundry service was offered, but many of the machines were broken

have to download an app to do laundry and half the machines don t work.

breakfast, gym and free laundry

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

our room wasn t quite ready, but they immediately offered us a voucher to enjoy a drink at the bar while we

and just a heads up this pool is in the fitness area and is not necessarily a 'fun' swim for kids

i ordered room service as well and the food was again great, but delivery was slow and the staff was

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

not to like although for such a nice seating area downstairs it was missing a little bar or area to pick up a

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

laundry really takes 2 days- this is not something that you would

basic kitchen

there is room service, but the options weren't great

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via,

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

comfortable, great food, staff, 45 min included in the indoor pool area

there were several moments where connecting and disconnecting from the wifi became problematic for video call

the location, breakfast, room service and all the hotel facilities were great.

if there was an offer of disposable underwear for spa this hotel was 10/10

very comfy bed, lovely bathroom and exceptional breakfast!!

was great, but i recall the hotel laundry services to be quite inflexible with timing

breakfast and laundry

laundry is very pricey

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

the room service can be a bit slow at night but they are very polite

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

wifi very poor- none in rooms and free wifi in reception was painfully slow.

the wifi was poor also the breakfast was poor

there was a gym

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

room size, amenities especially the water bottle and coffee, tea in the room. pool and gym area.

many bars and restaurants just around cnr their people were fantastic the bar was exceptional

gym was too small

i had to say something then the room service pasta we ordered was nearly cold when it got to our room

the breakfast was good. i wish there were more protein options.

i believe all the families with kids tell you thank

parking and ev charge. fair price for the parking (5 eur per night)

we chose this hotel for its brand (we like ihg) and breakfasts

my kids couldn't watch tv, because it was on spanish programm

plus laundry facilities

the staff where quite friendly and the wifi good

wifi was great, staff were great and bed very comfortable

nothing to say in terms of facilities except wifi

the bar food and coffee were excellent

full kitchen is definitely plus for traveling with kids

the hotel offers fast, free wifi

it was modern, and we loved having a kitchen available

was excellent, equipped with a mini kitchen which was just right , centrally located hotel, could get anywhere

wifi is not quite unstable

laundry services not offered on sunday.

had an issue with the laundry service

asked for an extra laundry bag

however, the ac was blowing directly on the sofa bed where the kids were sleeping

central clean gear rooftop bar and pool

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

pool wasn't open which we didn't know beforehand

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic

the hotel is immaculate and the pool and bar were great for an afternoon escape from the heat

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

laundry service but pricing was unclear for some 30 items

we asked for laundry service and they just forgot about it

the wifi in our room was slow but overall was excellent.

i didn t have breakfast but no room service and they clean the room twice per stay

easy free parking english speaking and helpful staff clean room sauna and turkish bath in the gym unbelievable

it included a minifrideg, hairdryer, desk with chair, tv, wifi, bathtub with shower option, etc

elena was her name) was super friendly and the fact that you don't have to pay for the parking gym or sauna

close to the metro to get into madrid. free parking. lovely clean room with a great view.

the wifi the bed keeps moving.. (on wheels)

no laundry facilities

- comfy bed - great location - good wifi - midday checkout

wifi was good as well

even the wifi username/password was assigned to her name when it should've been me

beds where comfortable, wifi was good and the room was clean

appreciated laundry service

drinks at the bar were very good

enjoyed rooftop plunge pool and bar

the room service was a bit chaotic as it is an external restaurant but the rest all went well.

location- we didn't need to get a taxi or the metro anywhere, really comfy beds and the rooftop pool and bar

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

booked family room for 2 adults and 2 kids (17 and 15)

wifi

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

weak wifi

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

had a 2 bedroom apartment including a washing machine for laundry

good bedding, equipped kitchen with dishwasher and washing mashine

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

wifi excellent

room was not ready upon arrival and we had to wait, it also took us some time to connect to wifi

confortable, the kitchen in the room was excellent and practical. excellent location!

the room is confortable, with a small kitchen, very clean

very good hotel for very reasonable price. good breakfast. kitchen in the room.

great location , gr8 staff big rooms comfortable beds good free wifi connection good breakfast

room service

i kept hearing kids shouting and crying in other rooms

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough

room was tiny. wifi very bad