the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

nice view but the breakfast was nothing special, no vegetables again.

the pool was really nice, there were several options for the breakfast.

the restaurant is also very nice quality and a great breakfast included

advertised indoor and outdoor pool closed without notification prior to booking

the first cabin we were given flooded upstairs while we showered the kids and water started dripping downstairs

you don't have room service. you can't eat in the terrace of your room.

the parking was excellent, and the views from our room (312) were absolutely beautiful

at the end of the stay we were charged eu 50 for spa services

nice pool, pleasant staff. excellent gym.

location spa breakfast

breakfast was pityful

sits at the end of quite a lively area with plenty of bars

also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard

hard bed not very comfy, pool closed playground disappointing

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

there was no breakfast serve.

it's located right nearby the road and has the parking which is good

- parking - reception area

they also have a big garden and plenty of space for parking

clean free parking available nice views

wifi did not work on second floor where i stayed

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

could not get the wifi to work on a windows pc and an android phone but worked on iphone.

free parking

the room was a good size and comfortable gardens were good and the parking exerlent

no room service until the same time the restaurant opened

comfy, friendly staff easy good wifi so work was smooth

room was located near to a late night bar that is very noisy until 3 am

good wifi connection as well

there is a bar with good coffee where you can access from the hotel

location, staff and gym facilities were exceptional

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom

that is not well contented with the pool and the lake

hotel is nice - lobby, outdoor pool, restaurant. i am sure there is plenty to do around.

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which

restaurant food was pretty basic and quite expensive, especially in the evening, breakfast was a good continental

possibility of parking bicycles overnight (free of charge)

breakfast was adequate

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

visit was out of season so the bar and restuarant that looked so appealing were not open

excellent wifi

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

comfortable beds and wifi

room only had one towel because the laundry delivery had been delayed

it is a classic hotel with good size rooms and a beautiful pool

pool very refreshing

the staff is excellent, the rooms large and comfortable, the breakfast amazing

beautiful location great pool very good breakfast

breakfast was in a bar next door with bad service and a minimal breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast could have had more selection and the bar could have been open in the evening

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

also pet friendly location, we travelled with a dog

we could barely not sleep at night as a bar across the street was extremely noisy

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

of kids running the hole day in the corridors, screaming, beating doors

coffee at breakfast bar needs upgrading

good bar and restaurant onsite.

room was quite small. laundry service extremely dear

we were able to get some laundry done very quickly

pool was great for our kids

absolutely loved the classy feel of the lounge and bar area, loved the antique feel of the rooms and hallways

location, fantastic pool, unbeatable food, friendly staff

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

staff lovely with exception very comprehensive breakfast

nice bar and restaurant

lovely old property which was right by the aqueduct. nice friendly bar and outdoor seating area.

a bit tired and wifi slow in bedroom.

very pet friendly would again in a flash

plenty of space, particularly for travelling with a pet

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

parking is free and easy

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

location close to everything nice rooms with very comfortable beds and perfect views fast wifi good breakfast

the wifi was very slow and almost non-working

check in was smooth (apart from the shock of having to pay extra for pool/sauna) and the valet parking worked

thought from the image that there was a hotel pool

nice buffet breakfast

in heart of city, staff friendly and informative, breakfast nice and plenty to eat

there was only a bar of soap and some generic shower gel so make sure you bring your own shampoo, conditioner

ad said hotel had laundry - actually a sister hotel further away had laundry services

brilliant laundry service

the room was lovely; bathroom was spotless with a spa type shower

good wifi

great hotel for families with two kids

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

orange juice was definitely not freshly squeezed choice of pastries poor cold milk not cold in bar don't serve

the gym can be improved.

there was room service though and plenty of alternative eating places a short walk away

the room service at the hotel was very good

on the web there is a gym and there is, but really small and unequipped

the wifi worked

the wifi wasn t working well bathroom outdated

the location was great, and the room was spacious, clean and comfortable. wifi was fantastic.

a/c, free wifi, excellent breakfast in lovely rooftop location

we love sitting in the bar area overlooking segovia having a drink

free parking made it easy to take day trips from the hotel

access to the indoor pool is not senior friendly the

plenty of car parking space with a nice drive up the hill to the hotel

breakfast was great, and we loved the swimming pool

they allowed early check in as the hotel is huge and has many

nice garden bar near the pool for an evening drink

pool area in gardens with bar

disappointed that the pool didn t open until 12 noon

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

we opted for breakfast at time of booking which was discounted, buffet style but with huge variety of choice

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

extreme good parking facilities

wifi and heating worked well

friendly staff, and accommodating my need for late check

strong wifi, free parking :)

wifi connection was quite bad, had to reconnect every 5 minutes

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

it means the restaurant and laundry close on the weekends and holidays

wifi not so powerful

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

wifi wasn t strong - but i wouldn t say i didn t like that about the property

bad quality of wifi

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

decent rooms and wifi

provide common washer and dryer if some one wants to do own laundry

the gym was in the basement but i was pleasnatly surprised there was a gym at all

the value paid, at least natural water and kettle with hot drinks should be included, also mini bar should be

excellent wifi connectivity if you need to work

free parking, good breakfast, great restaurant across the street, extremely clean

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

room service never answered the phone when i called to order dinner.

a lovely restaurant bar beside hotel (castizo)

no room service

clean rooms and friendly staff, good quality hotel good wifi

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

big rooms. laundry service was excellent.

wifi can work poorly sometimes

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

no wifi connection.

this time i used the laundry facilities, which are very convenient

no food service ud83dude03 but we had a kitchen so it was wonderful!

better equipped kitchen. a kettle and pans would have been great

gym and pool facilities are good

the pool is nice and was never crowded, the gym and terrace were excellent

wifi, for a reputable hotel chain was very poor

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

i arrived they found a room available for early check in

bar was deserted and barman was absent most of the time

no swimming pool and pool

clean laundry

also no laundry service even though it says there is one

room, bed, shower and also the breakfast are amazing

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

the breakfast was plentiful and delicious

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

too expensive for breakfast

was fab very spacious and comfortable and all facilities in room excellent

and more things require maintenance: broken pedal on a garbage can, leaky faucet in the kitchenette, railing

a gym would be nice

room service was available and room had a mini bar also

room service is supposed to be 24 hours but when i ordered at 5am it's closed

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

room service was available and room had a mini bar also

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

are moving parking is too expensive what is in the picture is big jacuzzi not a swimming pool and not good as

gym equipment broken and old, tv doesn't work in the gym

i'm referring to the ladies i've been served by: the restaurant was full and they offered me a room service with

bar service inside the hotel, they said it s working just during weekdays, not weekends

> no iron device in the room. > laundry pickup , you need to give it to reception.

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

room service was incomprehensible and quite difficult to reach the reception

cold pool

arrive by 10am and ask for early check in, but room not available and request us to come back by 2pm

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

was no zero options about drinking coca-cola zero or other drinks zero in the mini bar at the room and there

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal

prices at the bar where extremely high. 8euro for 330 ml local bear.

thing of note is that the free drink tokens for the bar were misleading

no gym, no spa, no fitness room

wifi was bad

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

rude room service, asked me to come down and get my own order.

no room service and pool wasn t available

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

was only a small area to sit in if you were not in your room or by the pool, but for us that wasn't really a

staff were welcoming and breakfast was well organised

do not request for laundry service, your clothes will be ready in 5 days

laundry facilities were a

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry service is tremendously expensive

breakfast good, location too

a nice pool on the roof, and a small but usable gym on the ground floor

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

there was a complete absence of information in the room apart from a room service menu

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

00; yes there is room service but it is not the same thing

the spa was not available

and clean rooms, good breakfast and great wifi

very annoying when you have little yelling kids in the opposite room (i have to say

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

very good gym

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

rooms comfortable, good free wifi

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

location was perfect / thanks for late check out

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool is fantastic and the entire facility has so many extra rooms

pool available

the wifi seems to work well, although there

the wifi maintained a good connection, even during times i required video conferences

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

breakfast friendly staff, helpful with kids good wifi connection close to metro station

laundry facility is costly. no provision for washing underwear and drying.

the free wifi wasn't great. you had to pay for the high speed wifi.

a day for wifi is from the last century

breakfast and wifi speed could be better improved.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

poor wifi.

i like that they let me had an early check in to the room

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

gym

great bar and restaurant

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

food. gym. location. room.

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

maybe breakfast can be improved but overall ok

the pool is outdoor and seasonal, so it was closed

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting