that is not well contented with the pool and the lake

the location was good and the room was excellent. the wifi was good.

mention of wifi at check in

would be nice if they offered a deal with the golf course

gym could use some improvement.

had lots of parking and in excellent location for mountains and nearby town

- parking - reception area

they also have a big garden and plenty of space for parking

clean free parking available nice views

helped with the wifi and found me a restaurant that delivers to the hotel

) and wifi working only at the reception

the bar is nice and the restaurant seemed good

as for the hospederia, we appreciated very much the possibility to have (a late) lunch and breakfast:)

breakfast was adequate

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad

very pet friendly would again in a flash

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

parking is free and easy

plenty of space, particularly for travelling with a pet

the restaurant is also very nice quality and a great breakfast included

excellent spanish breakfast

had to miss breakfast as it starts in the hotel at 9am

of the features in the pool didn t seem to work

nice view but the breakfast was nothing special, no vegetables again.

not a lot of place in the parking

i loved the pool and the garden

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

the pool is fantastic, the garden is perfect

coffee at breakfast bar needs upgrading

we could barely not sleep at night as a bar across the street was extremely noisy

good bar and restaurant onsite.

wifi

the hot water took a while to get going in the morning and the wifi was a bit spotty.

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

also pet friendly location, we travelled with a dog

the bed was very comfortable, and the spa tub was great

breakfast could have had more selection and the bar could have been open in the evening

hotel is clean and pet-friendly

our room was spacious, and had a wonderful view of the lake

the parking was excellent, and the views from our room (312) were absolutely beautiful

my wife used the gym and she loved it

amazing swimming pool, wonderful views from dinner terrace

spa is just ok, didn't want to repeat, as a suggestion, request a room with a view, otherwise its

room only had one towel because the laundry delivery had been delayed

we had room service once during our stay, the food was very poor

seasonable swimming pool

pool very refreshing

no attendant to help and room service guy was not very friendly

second time i have stayed here both times mini bar not working

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

wifi password on the page inside the room

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

sits at the end of quite a lively area with plenty of bars

good but no kids meals before 8

food and bar available on site and a good choice for breakfast which was served until 11am

good but no kids meals before 8

the spa was not open when we stayed as we were out of season

comfortable bed well equipped kitchen

there was no breakfast serve.

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

early bar closing

the back side of hotel), backyard view, very clean room, big and confortable bed, good breakfast, gym room, lift

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the

bedroom was very large and comfortable with nice views. parking right outside the entrance

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

room was located near to a late night bar that is very noisy until 3 am

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

the wifi was terrible and extremely poor

comfy, friendly staff easy good wifi so work was smooth

we were able to get some laundry done very quickly

room was quite small. laundry service extremely dear

older people on tours coming through and i don't think all of those people appreciated our young kids

gym was appalling and maybe 30 years old with zero equipment in working order zero wieghts and

easy outdoor parking directly outside the entrance to tithe hotel

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

the breakfast was excellent with options for every palate and appetite

lovely old property which was right by the aqueduct. nice friendly bar and outdoor seating area.

location was not the best, but the staff and breakfast made up for it!!

the bar was excellent and lovely to come back to and the food was delicious

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

location close to everything nice rooms with very comfortable beds and perfect views fast wifi good breakfast

the wifi was very slow and almost non-working

check in was smooth (apart from the shock of having to pay extra for pool/sauna) and the valet parking worked

thought from the image that there was a hotel pool

nice buffet breakfast

in heart of city, staff friendly and informative, breakfast nice and plenty to eat

there was only a bar of soap and some generic shower gel so make sure you bring your own shampoo, conditioner

ad said hotel had laundry - actually a sister hotel further away had laundry services

brilliant laundry service

the room was lovely; bathroom was spotless with a spa type shower

good wifi

great hotel for families with two kids

it's a beautiful and centrally located hotel with excellent wifi and lovely views.

the location was great, and the room was spacious, clean and comfortable. wifi was fantastic.

great breakfast. lots of cakes and nice breads. big tv stream and fast wifi

a total of 4 rooms (2 rooms each night) the staff was rude and unpleasant we had 2 small kids and no

the wifi worked

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

gym needed 2 of each cardio since people who were on them stayed on for over an hour & i couldn't

gym, paid pool access (only with spa and by reservation)

wifi very reliable, and room/grounds impeccably clean

the spa didnt have space available and needs to be cozier and the breakfast was already closing the

wifi wasn t strong - but i wouldn t say i didn t like that about the property

bad quality of wifi

we love sitting in the bar area overlooking segovia having a drink

free parking made it easy to take day trips from the hotel

access to the indoor pool is not senior friendly the

plenty of car parking space with a nice drive up the hill to the hotel

breakfast was great, and we loved the swimming pool

they allowed early check in as the hotel is huge and has many

nice garden bar near the pool for an evening drink

pool area in gardens with bar

disappointed that the pool didn t open until 12 noon

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

we opted for breakfast at time of booking which was discounted, buffet style but with huge variety of choice

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

extreme good parking facilities

wifi and heating worked well

friendly staff, and accommodating my need for late check

strong wifi, free parking :)

wifi connection was quite bad, had to reconnect every 5 minutes

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

it means the restaurant and laundry close on the weekends and holidays

wifi not so powerful

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

provide common washer and dryer if some one wants to do own laundry

lovely and clean, nice breakfast, pet friendly.

silly idiots parking so close to own car couldn't open door to get in

clean, nice staff and good breakfast

breakfast was excellent

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

helpful staff, clean and good wifi

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

room service never answered the phone when i called to order dinner.

a lovely restaurant bar beside hotel (castizo)

no room service

clean rooms and friendly staff, good quality hotel good wifi

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

this time i used the laundry facilities, which are very convenient

paper towels in the kitchen would be a plus

the pool is nice and was never crowded, the gym and terrace were excellent

kitchens although well equipped, could use more kitchen utilities

were nothing in the kitchen for the short stay

big rooms. laundry service was excellent.

the was no room service option either

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...)

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

really good wifi connection

the nq bar at the spa and gym club was always closed, but i wanted to try something there

the gym is fantastic and the hotel is very well known among the professional football teams (an extra

wifi, for a reputable hotel chain was very poor

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

wifi connection unstable and not always working

everything except wifi

no swimming pool and pool

clean laundry

also no laundry service even though it says there is one

the existing gym could definitelly be improved

no room service

luckily i had my laptop wired on wifi

a gym would be nice

room service was available and room had a mini bar also

room service is supposed to be 24 hours but when i ordered at 5am it's closed

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

room service was available and room had a mini bar also

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

be good if there was a roof top bar and swimming pool.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

prices at the bar where extremely high. 8euro for 330 ml local bear.

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

pool available

wifi was not 100% reliable

the pool was very pleasant and it was a great experience to explore the communal areas

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

stepping down into spa bath to have shower

and clean rooms, good breakfast and great wifi

late check out

the wifi was super slow, almost useless.

> no iron device in the room. > laundry pickup , you need to give it to reception.

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

there was a sheer lack of room service- they did not even bother to replace the towels

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym and pool was very good

spa center is not well considered- there is no lockers where to leave your personal things, you

no pool, no spa, no gym, because under construction

booked this hotel because of the gym and the pool which the advertised on this site

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry service is tremendously expensive

laundry facilities were a

has i been staying longer i would have used the gym and the pool

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

they dont have spa n massage

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

could not get connected using the wifi.

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

also pool is available

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

although room service for dinners was available, for a solo traveller in a twin room there would be space at

it was difficult to understand what hours bar and restaurant are open

nice room (suite with terrace and jacuzzi), proper room service.

good breakfast arrangements too

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

incredible room, amazing breakfast, fab staff

to book our reservation for barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also

the gym should have more activities for work out; more or less only for running.

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

options for late check out

nice cafe next door for breakfast and lunch

the pool is small.

location (near our office) breakfast choice, bar food and staff.

wifi is high speed

doesn t have gym

the bar and dining room are small but cosy and staff is friendly, food is good

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

i can't fault anything other than the wifi, really, we slept super well and the location was excellent in terms

everything went well staff was helpfull for my kids

the wifi was a bit patchy

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

very good breakfast

the bar had no prosecco/ cava last night which was a little disappointing

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

no fruit in the breakfast or at least i didn’t find it

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

room and breakfast

wifi very

wifi at this hotel sucks !!!

loved the comfortable beds and the rain shower head. the breakfast was excellent.

the free wifi wasn't particularly good.

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

no room service after 10pm

the hotel does not have a gym

pack clothes , the beds were very comfortable and the curtains were completely black out and the breakfast had

breakfast great