hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

bar does not open at night and little choice for dinner

this time i used the laundry facilities, which are very convenient

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

it was cozy and very comfortable and it was nice there was a kitchen.

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

staff is very supportive, and the rooms were super clean and every day we had room service

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

great breakfast and nice bar

marks for wifi - very good signal with no interruptions

breakfast was very good,

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking. close to tram station to access madrid

the breakfast was good

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

not open after breakfast and no bar

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

clean rooms and friendly staff, good quality hotel good wifi

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

parking is also good plenty underground and outside

parking sensors don't detect them which resulted in one gouged alloy wheel

free parking under the hotel with easy access to the motorway network around madrid

spacious. nice bathroom. parking available. good value for a night stay while traveling.

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

nothing really. well the wifi wasn't the best.

excellent room, comfortable bed, clean bathroom, enjoyable breakfast, good free wifi

needs refurbishment, they advertise gym but all machines are not functional

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

breakfast ok with just a few options. good wifi and very nice staff.

day laundry service

wifi offered free was an unsecured network

thought that the wifi was very poor & the room was quite warm

area is great, good fast and free wifi

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

laundry room was also at our disposal

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

room service at 9am

i heard complaints about the wifi not great in the rooms from friends

big rooms. laundry service was excellent.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

no wifi connection.

from the room you get a glimpse of the golf course

the was no room service option either

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

the breakfast was particularly good, and reasonably priced

the rooftop pool is lovely with a good selection of drinks available

the room service is super nice

location, fantastic staff, good breakfast, clean and comfortable

the wifi was slow in the beginning but got fixed fast.

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

very helpful staff, friendly and knowledge of area , breakfast attendant very freindly,

breakfast could have more variety

breakfast room and bed

large, quiet room with scenic view over the city; decent gym.

the pool is a little small for the amount of guest they can host

the wifi was completely unusable on some days

that i paid 400$ and the breakfast was not included

the convenience s offered. restaurant, laundry, service.

i will definitely come back laundry gym it has everything

they also have a self service laundry room

and has all the necessary facilities within it's premises (a bar, a restaurant, a pool, also a laundry room)

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

used the laundry as well, they helped me with it and made it super easy

we were thrilled they had a free laundry room

great to have laundry for guest use, close to metro & busses one block

laundry facilities a big

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

restaurant and bar in hotel very convenient

booking day and we haven t received any prior information: this was a high expectation for our kids after

could not fault anything - apart from the bar closed at 11

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

wifi signal power could be improved but it worked.

highly recommend a coffee shop 5-1inutes walk away called a cafe and bar )a for

there s free wifi and the staff specifically chris is such a gentleman and his family are all so nice and

laundry really takes 2 days- this is not something that you would

rather disappointed with room service

was great and spacious; the bed was amazing; wifi fast and stable

there is room service, but the options weren't great

we loved that there was a gym and breakfast was great

if there was an offer of disposable underwear for spa this hotel was 10/10

love the breakfast, i come to this hotel for second time just because of that

no american coffe and boiled egg for breakfast

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel

front staff was wonderful. breakfast was great. facilities are well kept.

breakfast and laundry

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

laundry is very pricey

was great, but i recall the hotel laundry services to be quite inflexible with timing

the wifi connection had some problems

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

was lovely - lots of variety room and bathroom very spacious pool and gym area

they offered me free ice but when room service brought it they wanted to charge 5 euros

loud of music in the bar area--couldn't visit and went else where to have coffee in the afternoon

mini bar was good and reasonably priced though no price list provided

the hotel offers fast, free wifi

full kitchen is definitely plus for traveling with kids

the little kitchen was adequate unfortunately no wine opener or knife

brought my kids with me and i was in awe

asked for an extra laundry bag

had an issue with the laundry service

laundry services not offered on sunday.

busy the small pool got

location was great. room was very comfortable. breakfast was excellent. rooftop was a treat.

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

the price of the room service was a bit overpriced

the rooftop bar and resturant is very good

the staff friendliness, the room, the views, the service, the room service, the feeling of being safe, the

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

we asked for laundry service and they just forgot about it

laundry service but pricing was unclear for some 30 items

no tea/coffee facilities in room. bar never seemed to be open

the breakfast had a wide variety of options and was served in a beautifully designed space

no laundry facilities

even the wifi username/password was assigned to her name when it should've been me

wifi was good as well

room heat. wifi

tv configuration didnt work well, wifi unsafe and not very effective

appreciated laundry service

wifi signal was not always stable.

the rooms have enough space, the bathroom are great, wood floor is very pleasant, high speed wifi connection

drinks at the bar were very good

the room service was a bit chaotic as it is an external restaurant but the rest all went well.

wifi is slow old facility, very small elevator charge my credit card one euro when i booked the

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

tv was enough modern so i could easily screen mirror my phone - wifi was reliable and functional

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

had a 2 bedroom apartment including a washing machine for laundry

was on 5th floor and my room was right next to kitchen

is very good, staff are very nice, shower was powerful, wifi works perfect, a/c, fridge, balcony, breakfast is

safe, small fridge, air con, heating, wifi with usb port and the best shower ever

mini kitchen was very handy

check in to check out only one complaint-no kettle in kitchen

room service

we had little kitchen in toom too which was convinient when travel with kids

the air condition was working very well and so did the wifi

3) laundry and minibar are outsourced to a vendor

only that their is no 24 hours room service

gym equipment need more variety reduce the bicycles

friendly stafff very clean rooms great location and great 24 hours room service

gym had limited upper body training machines and weights

nice lobby, gym was basic but decent

small room but comfortable. good wifi

were a bit old, the tv was old, the remote control was broken, the room was very hot and the wifi was really

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

wifi wasn t working the first day but they fixed it within a couple of hours

gym not very well

the spa and the gym downstairs are amazing as well

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

spacious and beautiful room (we had room with terrace), spa was excellent

the the gym needed to be kept a little better one bike didn t work the elyptical was crickey

would have been nice to have laundry & gym facilities

there is laundry and food shopping within walking distance

maybe the room service more diligent, they skip the service on one of the nights

nothing, wifi a bit slow though

no restaurant or bar directly in the hotel

beds, location and wifi were ok

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be

wifi not superfast but good enough

lounge bar closing so early 11pn?

only point against is the connectivity of the wifi, i don t know if it was because i stayed at the 5th floor

for ironing of clothes you are required to use laundry service & pay for it

only laundry service

not iron my shirt and laundry service never came despite chasing

the laundry stuff could only press it during the day, not in the evening (when i needed it)

there's laundry services but if there are washing machines that can insert coins, that will be even better

laundry service because of national spanish holiday - nowhere else in the world would a top

location, decor, staff, breakfast, laundry

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

expensive laundry

i didn't get my laundry until i had missed a full day

possibly best hotel breakfast we've ever had, good variety of options for room service, super helpful staff

lacked a nice gym

excellent customer service. fab room service

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

since the hotel in the city center no facilities in the hotel like spa and pool

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

laundry service was amazing!

you should not knock the door and ask for laundry in the morning

very small rooms, laundry and iron services (need to wait few hours for the iron)

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

i don t know whether it came from management or the room service staff

very convenient location very good breakfast

travelling with kids the safety features were important for us and the hotel provided it

we had dinner and breakfast, both excellent

staff, the extremely comfortable bed and shower, the cleanliness, and the relaxing rooftop pool area

the price on the bar on the pool

very friendly and helpful with directions and restaurant recommendations and they even prepared a breakfast pack

it maybe a personal issue but being in a squashed room without light and air is my pet hate

room was tiny. wifi very bad

the wifi signal on my room was sometimes dropping, maybe because of the walls.

people walking with kids and dogs etc

the room service food was really overpriced and not that good.

wifi kept cutting out and no english channels on great television apart from stock market not even

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

there was a gym

breakfast and wifi speed could be better improved.

not really helping to reduce unnecessary laundry

the breakfast was healthy and very good as well

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

they can be more better in room service

very good breakfast

, free wifi fast enough, 20 mins walk to most tourist place, close to lots of bars and restaurants and

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

they offered us early check in and to keep bags 12 hours after checkout

departure, also you're able to use the common facilities (kitchen, toilets, shower, common area, wifi, etc

wifi signal in the room (top floor), we couldn't open the window in the room (only in the bathroom)

also our laundry was late and almost missed us before check out and staff seemed bothered when we

location gorgeous interior spacious rooms amazing pool & rooftop bar friendly staff & great cleaning

the location, free wifi and mini bar.

there is a rooftop bar with a pool, but pool were not open when we were there

in the madrid heat you definitely need a pool. this hotel is perfect

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

laundry is too expensive

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

location, breakfast, gym are very nice.

wifi connection sometimes unstable, some facilities are old, and sound insulation between the rooms

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

shout out to the bar man who was amazing and hilarious

wifi was great.

nice prices in the hotel bar, bar opened till 23,00

wifi is very good 20 down and 10 up last time i speed tested

great same day laundry service

no laundry

laundry service accommodating even though they were unable to remove the stain on my dress

no bathroom or in room slippers, laundry is quiet expensive

rooms not all that soundproof. no guest laundry facility.

the lift didn't work and the service staff were busy using the other with their laundry runs one member of

the location and all the employees beyond professional and welcoming very pet friendly would definitely come

had a room with bunk beds for the kids

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

wifi and tv didn't work. limited restaurant facilities

the bar is small and the bartender should be more proactive. some rooms are very small.

wifi was easy to access and whole hotel was clean

wifi connection kept cutting out. that was annoying.

hotel very good services bar and cafe

room service staff really noisy in the corridors outside the room from very early in the morning

there were kids running and yelling in the hallway and on the stairs for hours

the wifi was a bit slow too but it often is in

location, good reliable wifi, sound-proof windows, plus a fine breakfast and a fair price

breakfast was so good. location perfect. staff very friendly

like the location and its value for money, good internet wifi, it a clean hotel

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

wifi could be stronger, tinny walls between rooms

excellent cleaning, free wifi, a small but well-functioning air conditioner, friendly staff, elevator, great

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the

small room, had to take laundry to the reception

location location location roof pool and bar room facilities and the food was lovely.

staff was extra nice and they offered me a late check out (14h) with no extra cost

the roof top and pool are excellent

great rooftop bar for few drinks

staff were fantastic on reception, in the bar and in the dining room

staff were helpful and could purchase a smaller breakfast at the bar. excellent wifi connection.

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

location was great, personnel and wifi!

bar service was also excellent

i wish they had a laundry room, but laundromat was close enough nothing bad to say

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

close to a laundromat should you need to do some laundry

- internet wifi does not work with laptops (but ok for smartphones)

comfortable bed and good wifi in room

no wifi in the room a 300 x 300cm window in the room

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

very central, the staff were polite, the facilities including the gym were great

staff was super friendly and helpful. they accommodated the needs of my kids.

laundry service and better selection of food in breakfast

and occasionally throughout the night, the service roller shutter doors were opened/closed (for laundry etc)

laundry service at hotel was extremely expensive

the kitchen was fully equipped

plenty of room for all of us-including the extra half bath, and the kitchen, really made our stay in madrid

they put us in the room in front of the laundry, that works from the morning till almost midnight

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality.

we did not take advantage of the breakfast, but laundry service was extremely efficient

laundry prices were expensive

laundry was a bit pricy but they were so far i didn't mind

i also can't understand that guests who paid for 6-7 days hotel, don't get laundry service, they said they don

breakfast was really good!

the wifi is ok for work

difficult to find available lounge chairs at the pool, so good to get there early

and each room have a nice different comfy design with all facilities that you need and the wifi service is so

the laundry service was wonderful & not too pricey

in the middle of the center of madrid, for a single person is perfect, also automatic 24hrs laundry a cross

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though

no bar in the lobby

big, useless cot in our bedroom taking up a lot of space - we have no small kids

laundry service is very late

location at the heart of city center, however customer service can be improved requested for laundry bags to be

the price for the hotel laundry pick up timing

tried to charge me 3 euros because i ask for a little spoon (receptionist said it was consider room service)

room service minimum purrchase was 10 euro so couldnt order just a coffee

there is an in-house ironing and laundry service but it was very

the laundry service was extremely expensive

noisy room 507 gurgling pipes and could hear laundry room noises at about 6 am every day

no access to any ironing facility other than expensive hotel laundry service.

the prices are higher than normal for laundry

kitchen space and dining space

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

shower keep falling off it holder and the spa bath holes were broken and sprayed the whole room ruining clothes

info is not clear about being an apartment and not a hotel. no wifi

there was no wifi

temperamental wifi connection

it has a charming reception and bar area

because of covid, there was limited staff present onsite no daily room service

breakfast room is really small and was dominated by a large group who stayed and chatted long after

wifi

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

it said open wifi network inside the room but it was password protected - i checked in very late so there was

also the wifi worked perfectly

i stay for few day one of the night receive a phone call from kids, and i guess walls are not very good, because

gym was boiling and the mixed toilet was a little smelly as was earlier hot whilst there

we were charged 100 euros for one small bag of laundry

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

the pool and the spa are incredible

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

nice restaurant, great breakfast

on a 3 week trek thru europe and needed to get laundry done

laundry service is expensive.

bunk bed option in family room was nice for the kids.

they had a large variety of food to choose from that my whole family enjoyed (including the young kids)

bunk beds for kids were okay as well