wifi was free with ample parking

hotel sign outside advertised restaurant and licensed bar - it has neither

the room was nice and big. it was very clean and there was parking on the hotel premises

good location, good parking, good breakfast, nothing negative to say

website offered bar and restaurant but there was no bar or dining except for breakfast

the room tired & no view. room service food terrible both in the evening & breakfast cold

the burger ordered through room service was terrible, and the sausages at breakfast were the same cheap nastiness

the breakfast hamper is highly recommended as you can slouch in the comfy robes on the balcony

gym was brand new, not big but goo

gym was great , the estate is also great for walking with the dog and had many great walks and

very good restaurant on site that is very good value for money, well stocked bar and comfy fireside seating

nice room, comfy bed, excellent breakfast

they have a very skilled chef and the meal we had was delicious, and the breakfast also

the large private parking was very much appreciated

decoration, comfortable seating throughout, excellent bed & bathroom, friendly staff and good breakfast, what

the gym and pool were appreciated

loved have the pool and spa area

super-efficient staff; great room; super food both at dinner and breakfast, loads of parking and a stunning

bar staff and excellent and amazing

had a pool & gym

clean laundry on bed and towels in the room

wifi good

wifi available on all floors

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

free wifi and a smart tv everything that i needed prior to an early flight

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

breakfast was fabulous

room service was slow

the wifi was fast and worked well

plenty to pick from for all tastes only small point is spa use on out arrival day coincided with kids swim so

parking is easy and the hotel is well-located for visiting the various attractions in the area

moths had eaten a large area of carpet no 24hour room

it was not explained that the kids dinner was not included in the package

spa was beautiful and the pool relaxing area excellent

the free wifi was strong and worked without issue which often is a rarity in hotels

breakfast was delicious

lovely welcoming pub,staff outstanding.very easy parking.

the late check out was also nice, but not required

easy to find easy parking good service

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

laundry was terrible

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the 24/7 self service laundry facilities were convenient and affordable

laundry facilities and the food in the restaurant was very expensive

unfortunately didn t have time to enjoy swimming pool and gym services

friendly and helpful staff! nice swimming pool, gym and room.

breakfast wasn t great quality food

superb heated indoor pool, my children (

the cleaner tired to give us stuff from a dirty laundry room

very spanish looking and spa excellent

the room service charge of 3.00 seemed expensive and you could only pay cash .

room very quite, facility has warm pool with gym, very nice area and interior

well equipped gym lovely staff, clean well equipped room would highly recomend

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

ev charging was very reasonably priced

st a skylight) and somewhat dangerous laddered steps to single mattresses on the floor for kids

friendly and helpful good cleanliness outside patio and gardens was great evening food was good kids room was

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

no one picked up the phone when i called twice to order room service, but went to restaurant instead

great staff that allowed us to have late check out complimentary

calm and cool, very peaceful, very friendly staff, good gym, cleaning is very good, good

were looking for a private hotel with parking and this hotel was perfect

the hosts, the off street parking, the place itself and pedro the dog

parking is on-site and only a few steps away

the kitchen is huge and beautifully equipped

wifi access, grand entrance and breakfast the next morning was delicious

although it looked the same as previous was tired in areas, the shower did not work & the wifi was non

kids running up the corridor, people in the next room talking and going to the toilet

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

close to gatwick airport for our transfer. good bar and restaurant facilities. good price.

loads of parking space

only complaint would be bar and restaurant prices too high and pillows too hard

ambiance, helpful staff good quality meals nice golfcourse nearby singing hills

good parking

only couple of niggles - wifi was a bit hit and miss & hot water took a long time to come through

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

so easy to fly from here made traveling with my kids so simple.

we elected to eat in the bar/restaurant

the gym

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

could do with better signage from shuttle. had to really look for entrance to hotel.

also very nice bar and restaurant

wifi speed

they accommodated our kids really well

room cleaning free parking great staff

wifi code wasn t available unless we phoned the emergency number

tv did not work problems with wifi

easy to get to and plenty of parking

but one client said they could hear kids in the back ground on check in)

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

food and staff were exceptional and great value for money( kids eat free) reasonable priced ev chargers at the

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

we had room service, food was warm not really hot.

spacious, comfortable and the free meals for kids was a real bonus. great value.

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

bottled water supplied proximity to gatwick nice choice of breakfast items clean & well equipped gym

no wifi unless you joined their points system. i thought that was a jip.

noisy neighbours with screaming kids

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

there was a microwave and jug in the room and the kitchen

no wifi. bed should be more comfortable. need a kitchen

throw away, and we had our breakfast at 4 am before leaving the accommodation, as the guest kitchen is open as

on mattresses rude staff pool was filthy - dogs were in there hot tub closed with dirt inside gym equipment

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

the lady on reception was so friendly and helpful, the last behind the bar was really funny and polite

great hotel great bar staff and restaurant

social distancing was done well and parking was good

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

to get to the hotel in the early hours especially when travelling with kids

was excellent, walking distance from terminal and bus service when you have kids and

wifi for public going for drink or dinner, but you had to pay if you stayed the night

the single room is by the laundry and they start the machines really early

laundry room disgusting, parking area a nightmare

left it in unsecured laundry room

moth ball smell to the rooms. itchy laundry detergent

room was located next to the laundry and reception and across from the kitchen

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

iron board in laundry room would have been a bonus

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

booked a room with garden view but instead we got laundry baskets

the room had a view of the laundry area and there was no fridge in the room

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

late room service was really poor, a ham and mustard sandwich swimming in mustard and no butter, couldn

felt the food offer in the champagne bar could have been better, not much on offer for veggies

found there was not enough seating around the pool area for the number of guests so we could not relax around

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

free parking and the sun was shining so it made it all the more beautiful

+ bed laundry were dirty and old-fashioned

good food & relaxing bar area

wifi was intermittent.

wifi in rooms in annexe would be an added bonus!

the restaurant but was made to feel very welcome and comfortable chilling out alone in the bar (as a female in

also room service wasn t added to my bill which took a little longer at check out but all handled well

not even room service

wifi at all

no kids options for the breakfast

wifi weak

bar staff very helpful

excellent food and small gym and grounds

plenty of room. parking outside the lodge. good tv very comfortable bed.

room service breakfast was cold and returned

and so had to ask for more comfortable beds easy to park, didnt have to bother wtih tickets for parking

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

took a little time to get served at the bar on 2 occasions. no lifts.

check in and check out was quick and easy and the room service was great too

big breakfast choice, loud room doors, long wait for room service, decor bit tired, if it was a bit cheaper

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

nice breakfast, convenient parking, friendly staff

the dinner and breakfast were superb, and the wine matches sublime

breakfast, did a wine tour and it was great, did a walk the next morning

room service menu could be more varied.

lido is a bit noisy with kids

great food and room

i had room service

didn't know there was wifi