woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

shower excellent, wifi really good

staff, clean room, good hot food at a reasonable price, prompt and efficient room service, convenient location

the room was lovely, fab breakfast, free parking

food is really good & they go the extra mile starting to early to make breakfast thank you the breakfast trays

good tv and wifi, comfortable bed,good food.

the free wifi was strong and worked without issue which often is a rarity in hotels

lovely welcoming pub,staff outstanding.very easy parking.

plenty of parking

wifi poor and very noisy building fan outside the room

the lounge area and bar area were really comfortable

the eggs at breakfast were not free range

the weather was so hot we certainly made good use of the pool

swimming pool

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

i particularly like there champagne bar with its big comfy chairs and fireplace

gym (treadmill specifically) was fairly basic but i did love the use of the adjoining studio for

room was very nice and the pool area and gym were very good, the staff in the spa were much more naturally

the outdoor spa garden is so stunning

pins colada s from the champagne bar (not on menu but made to order ) were one of the best i ve

the cleaner tired to give us stuff from a dirty laundry room

very spanish looking and spa excellent

always been great, been going there with my kids for 10yrs

decor in reception, bar area is a bit to personal taste

full of school kids on trips

the best spa hotel we have been to in the uk

at breakfast there were people dressed in sports shorts and other gym gear, that's not really appropriate

dirty bathroom (was sorted very quickly by a lovely member of staff) - ordered room service and was surprised

the breakfast is superb and the rooms are amazing

didn t know that splash times in the pool were only from 4-5pm in the afternoon

the room was spotless and cosy for what we paid for 2 nights, we had room service which was delicious and came

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

the wifi signal was very poor in my room.

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have

it was too noisy at night. kids were running around in the corridor.

huge area for parking and easy to find with directions

the kitchen is huge and beautifully equipped

decor was good and plenty of facilities including kitchen and

arrived early and was allowed an early check in

wifi access, grand entrance and breakfast the next morning was delicious

clean laundry on bed and towels in the room

want early check in and ready asked them for early check they said if the room is ready will give me the

no room service

wifi good

wifi access was lacking but it was only minor

plenty of parking

restaurant is excellent- both dinner & breakfast great staff at reception, bar etc gym was spotless & all

the gym was well equipped although slightly cramped if several people are in there.

good service and gym and spa area.

fish and chips in the bar when i arrived also hit the spot

laundry facilities and the food in the restaurant was very expensive

the gym could have been slightly better

pool closed no wifi available to my ipad

bar staff were very friendly

we ordered 3 meals from room service , all piping hot and delicious

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

room service fab food excellent

massive room, excellent price, good gym accessible 24/7 overall a great stay

room service forgot my receipt for dinner and it s been a pain trying to obtain this after check

self-service guest laundry

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the 24/7 self service laundry facilities were convenient and affordable

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

the decoration was very nice, bar was good and so was the food

very stylish hotel, good breakfast, very comfortable that hotel had shuttle bus service

the instructions on how to get to the hotel came very late and there being no functioning wifi at the airport

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

beds comfy. had a bath. tea and coffee provided. had a late check out for free.

space, comfortable beds, great for kids, easy to get to from the airport

lovely room, really nice room service, nice drink in the bar. super clean ,kids loved it.

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

6 room service!!! only took 30 seconds to go get my food. so 6 a rip off!

quite a walk with kids from terminal to hotel, so use the shuttle.

wifi signal was a bit patchy

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

also comfy beds and great room service

to stay with you instead of driving home tired, so by the time we got to you to unwind your bar was closing

the staff was very professional and room service was very quick

location of this hotel is on the left-hand side of the north/south terminal shuttle as you alight at the north

i liked that there was an upstairs outside space for smokers, free wifi, water and teas and coffees and shampoo

the lad on the bar was lovely to chat to. really down to earth and helpful

was very clean and the room was very cozy, the people working down at the bar were nice as well and let us eat

having the wifi code in the room would have been good

there was no welcome pack or wifi code despite them saying free wifi

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

fantastic for families with kids and early morning flights

to have the complimentary breakfast and be located great for north terminal and easyjet and don t have to walk

hotel is in gatwick north so if you are flying early or with kids then definitely book this hotel

good car parking at

hotel sign outside advertised restaurant and licensed bar - it has neither

sign in front o f hotel says bar and restaurant facilities

wifi was intermittent

but it suited a married couple on a night away from kids

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

excellent facilities available and pool plus spa are a bonus

wifi worked well

no wifi. bed should be more comfortable. need a kitchen

loved the pool

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

laundry room disgusting, parking area a nightmare

room was located next to the laundry and reception and across from the kitchen

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

kids ate free, the kitchen catered well for gluten free

kids eating free was a really nice touch and all the food was lovely

had ev charging facilities

had requested an early check in and they were able to do that for me

guest laundry is always useful but that's not a deal breaker.

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

iron board in laundry room would have been a bonus

i saw signs for a laundry but didn't use it

laundry facilities were available at a reasonable price

ample parking

enjoyed the pool and the golf

a very long winded way of getting room service

free use of the hotel pool, gym and spa facilities made the hotel exceptional value for money

free wifi, service, bar, spa.

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

room was lovely and the spa bath was great

and chairs, as your web site describes an 18 cover seating area for those eating with their pets

loads of parking space

free wifi didn't work, i mentioned it to the receptionist.

lovely place to stay, ideal for the airport (4 miles)with no parking fees unlike many other hotels nearby would

view balcony fireplace bed linen

no kids options for the breakfast

after seeing the charming common areas - some with roaring fires in the various fireplaces - we were sorry that

the wifi when i needed in the morning for business wasn't

were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

why are the fire doors wedged open by laundry bags

hotel in general could do with a bit of updating and the seating in the bar area was a little neglected by a

wifi difficult to connect

the staff were very welcoming and lovely, the breakfast was good

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

wifi worked intermittently

noisy bar deliveries in morning

bad wifi and room looked a little bit tired.

+ bed laundry were dirty and old-fashioned

wifi problem

can't think of anything except no wifi in the rooms!

the restaurant but was made to feel very welcome and comfortable chilling out alone in the bar (as a female in

adjoining block had no access to the wifi, which was rather inconvenient

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

laundry and room service facilities are available on request

room need to have more options like iron box, cheaper options for laundry and a small fridge

the hotel had great facilities including a gym and laundry

absolutely enjoyed our stay,the room was massive,it's a bonus having a laundry room in the hotel,staff were

due to the laundry service too

a self-service laundry room

to station; friendly, helpful staff; good breakfast; laundry facilities; comfortable

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

ended up telling my young kids, to wait to take a bath when we returned home the next day

full bar and food

then the kids was grossed out

pet friendly is amazing!