- very loud (next to the busy road) - hard mattress - very weak wifi connection - small tv

strong wifi

wifi was not protected

to him repeatedly, but he was still very rude and talked to us as if we were some bad 5 year old kids(plus he

good wifi

the breakfast was sufficient but nothing special

wifi didn t work in our room. the room was very basic.

very large room with balcony, clean bathroom, very friendly staff, sufficient breakfast, great location

so a family with tree kids had just dry toast and a jam from plastic

the coffee at breakfast from the automatic drinks dispenser was about the worst i have had.

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to

they had tasty food for breakfast and dinner, and they offered a varied meniu each day

room service can be much faster and more frequent

wifi was absolutely appalling

very nice heated pool with lovely ocean views

i have never seen anybody sweep below the beds, laundry room was a mess, the fridge smelled, and i had to wipe

kitchen is a bit small for so many people. wifi is a bit weak in the upper floor.

a lot of people from all around the world, very comfortable common area, strong wifi

is just a suggestion - better wifi in the rooms, sockets next to the beds and a reading light - but it was ok

wifi was patchy needs updating

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

front rooms with balcony facing the sea are very nice, but a bit overpriced for a hotel without spa and gym

the views the location the food the sea not many kids

00 can't use balcony on night room basic no entertainment nowt for kids

breakfast was good with plenty of choice

wifi in the room and pool area strong and good enough for calls, streaming und all the other stuff

location and views. car parking.

wifi could be better in the rooms

breakfast was included and was plenty of options

enjoyed the hotel it was real great for 3 star hotel in terms of location breakfast rooms, it's a specific

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

there was lots of space around the many pools and it was lovely having an adults-only pool which was a little

wifi is quite slow at times and not very reliable

just think snack bar could be opening before midday

s a full programme of activities for kids and adults

internet not free the fee is 2 euros no iron or iron board & they don t have laundry services

the gym is very small and nothing worked there - there is nothing to do around the hotel - you need to

but the gym

big bathroom with spa bathub, excellent water pressure

thing and it's not a big, the thermo pool wasn't warm and the pool guy/lifeguard spoke very little english

breakfast was included and was fantastic

no parking - but there was street parking.

close to centre and plenty of 'on street' parking close by

breakfast was very good with plenty to choose from

parking was also easy on the road outside the hotel, we could always find a space

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

spa was far, it is outside the hotel

stayed at the grand muthu golf plaza for 1 night the rooms were big loads of space very clean

was located within walking distance to two golf clubs

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

a very nice bar and a couple of nice restaurants too

lots of space around the pool

wifi connection was very poor

i'd also like to see music playing by the pool upstairs where the bar is during the day

laundry on site

also wish they had made use of the bar on the top floor

use the shower facilities of one of the apartments after checkout, since we spent our day at the pool waiting

new facility, nice location, clean, great gym and swimming pool.

he had some issues (non functional shower drainage that flooded the room, no hot water in kitchen, pool heating

the kitchen is fully equipped and there is coffee and tea in the morning

i paid 50 euros to come back to the hotel (after being told i could to use the pool) to be told to leave

kitchen with good equipment, a dining room, a large place to sit and chill around the swimming pool, and a big

wish we had time to enjoy the pool and scenery

wifi was not the best but outside of that it wouldn't be fair comparing this sweeet little hotel

the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

pool area is amazing

casa oroteanda is a very comfortable house with a beautiful pool and garden

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

they offer free coffee/tea, facilities for cooking, laundry service

very affordable & convenient laundry service (3 , usable at any time)

we also used the laundry service once

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

the kitchen was very new and well equipped, wifi also worked well

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

everyday and we got plenty of sunshine (which we did not expect in january beside the little pool)

the spa was fantastic

lovely garden by a small pool

make sure you book the spa ahead

place has parking space too

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

parking

the parking was available

there is a parking inside the house

the ambience, pool facilities, food and friendly staff.

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you

bathroom very small : door barely closed around toilet

bed was very hard and small, wifi didn't work well, tv was very far from the bed.

pool, jacuzzi, restaurant and bar

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

views from the room's terrace and property, easy parking on site, nice jacuzzi (could only have been a bit warmer

restaurant and bar weren't working so we had to search for other options in the village

great location with free parking

the pool was out of order - i was very disappointed on this

location very good, quite location, parking close by...

also didn't know that parking would be difficult

wifi not working very well (we had signal in our room, but after connecting there was still no

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

can only gently suggest improvement in wifi in my room, but i was told this was better in the communal area so

plenty free parking right outside

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

the bar and restaurant staff were helpful and the food and wine delicious

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

wifi was a nightmare, it didn t work in our room

the wifi was not working when we got there but the manager kindly let us try their own network, but it

the parking available, the quiet

there is a lot of gravel in the parking and the car skidded hardly while leaving the ramp

wonderful hotel with an expertly managed atmosphere, great for couples or single adults who want to relax in a

didn t like how there was no lifts because our room was so far from reception a kitchen staff had to help

spacious nice infinity pool nice bar liked the kitchen facilities provided drinks where good truffle fries 10/

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

the mini golf course is fantastic

the room was beautiful as well as the big pool and beach club

ud83dude0a amazing pools, gym, sauna

my kids loved it very much

friendly staff excellent choice at breakfast lovely and clean

only thing i can think of were the paper/plastic cups around the pool which tended to go soggy - a minor detail

we paid big money, and had to explain every time when the kids wanted to drink a soft drinks

gym- multiple cables broken

spa services and staff were exceptional

room ocean view, fresh orange juice, good coffee, rich dinners, peace & quite, adults only, properly made double

liked the location of the room, when the sun was no longer by the swimming pool you could go sunbath at the

breakfast finished at 10 which felt early gym was supposed to open at 7am - it did for first few

the breakfast was varied and good and the location is very quiet and nice.

staff, large selection of food choice both breakfast and evening meal, good gym facilities, great spa pool and

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

to wifi was through facebook

there is a health spa and we all had fantastic massages, and there is a stunning gym with beautiful views over

top hotel, amazing for kids and the staff are the best i've seen

the laundry room was adjacent to toilets

staff, food, location, wifi, the rooms. self service laundry.

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

laundry at the facility was a plus

fabulous breakfast and dinner buffet, we took the dinner option

breakfast service was efficient and full of smile from the friendly staff with a great selection of

having a direct access to the golf facilities was amazing

to the covid restrictions we missed out on the spa facilities this hotel offers, which was a little disappointing

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

very good breakfast and dinner

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

breakfast was exceptional with a great variety

fun little crazy golf at the front of the hotel which also made easy access to the paseo where there were avoid

buffets were really good, very comfortable bed, good wifi, friendly staff, clean, easy parking

the breakfast is excellent lots of choice and very fresh

location excellent staff friendly and helpful roof top pool breakfast excellent

very good breakfast, roof top pool and sun terrace with amazing views

there's no pool bar but they come around taking orders to drop you up drinks

although our stay was short & i didn t have time to visit the gym or was able to get up to the pool before

the laundry was good

the hotel has its own mini market and laundry facilities

great villa, atmosphere, parking, and location. laundry service available.

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

we enjoyed the entertainment in the evenings and there was also plenty for younger kids

laundry, pool, spa, very basic gym, 24 hour reception, etc

there is a hookah lounge, smoke cafe , supermarkets , japanese restaurant , water park and much more very close

entertainment more in summer season and kids love the pools

wifi is slow for work, but enough for browsing

a great hotel, surrounded by a golf course

i found it more adult focused but that suited us as we was away as couples with no kids for the weekend

day our room service was skipped, but we could have used a change of two of the towels

nice to have waiters to lead us to table, beautiful surroundings, nice to walk around the golf course our room

entertainment was non existent, we had 2 under 12’s and there was at least 5 kids consitantly and was told it

if i was to be picky the water in the adult pool was warm and gym was small.

outside my room was very noisy. a van came early morning and would load up laundry

room service was poor, they bringed my laundry clothes after 3 days

hotel has very few parking spaces

staff, the food, the bath, everything was very clean and nice to have a late check out breakfast and the fresh

really enjoy the room and the pool and entertainment was great

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

no bar area.

inexpensive wifi-12 euros for the week

no bar by the pool

should provide free wifi in rooms not just the foyer

public laundry 5 minutes walk

prices of beverages - drinks okay, garage is free of charge in the basement, always have free parking lot, air

breakfast and evening buffets were

understand this is an adults hotel but you can not take inflatables in to the pool which was disappointing

courtesy rooms for late check out are brilliant

no iron but hotel provided a laundry service at an extortionate price

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

sleep rooms were a lovely size for 2 people never an issues getting sun loungers & really lovely spa with good

kids program and entertainment starts around 20:40 which is a bit late for kids as they can't stay

plenty of activities for kids

location, staff, wifi, breakfast

gym use is 6 extra per day and has only 1 cross trainer

kids club was the best i have ever seen and the staff was amazing

staff, amazing pool area and brilliant location

staff was lovely great entertainment for kids every night room was always cleaned

pool was too cold to swim in (for me anyway).

the spa is dated . some of the guests were chav.

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

bar staff were fabulous

nothing, apart from room service food was below expectations

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

great pool area and very good food

is available from 7am - 9pm, whether it s breakfast, lunch and dinner or going to the snack bar which has a

be more variety for children as my eldest is a fussy eater and there wasn't a great selection for kids

it s hard to come up with anything, but if being picky, a better children s pool area with a slide or

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

cheap room service was very convenient, and all the staff were friendly and

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

breakfast was brilliant and so is the location, the staff were very friendly

room service pretty good and not too expensive as it can be in other places

a laundry room for guests to use would be a

no pool music during the day, very quiet, only aqua aerobics & bingo in the morning

the spa was also closed on our trip and the towel system at the pool could be better

room service ladies did great

breakfast was amazing with lots of

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

no good bar area

was not impressed with the breakfast, it was only luke warm, the bacon was fatty,

also there are only few activities for little children, the kids pool is pretty basic

staff, kids clubs, adults activities, bars and swimming pools

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

allowed at breakfast and lunch but not at dinner, slightly inconvenient sometimes but not a deal

not allowed any inflatables are on the pool

location, gym, pools, buffet restaurant

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

free wifi was strong everywhere

the pool was great

it is also great for adults as they have 2 big pools and a great bar by the pool

even tho we had a romantic holiday kids around weren t a problem, definitely it s worth to upgrade to

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

we couldn t use the kids play area because it was for kids from 4 yo and always closed the indoor pool was

with the all inclusive package the mini bar and the spa was free of charge

the room on the 7th floor above the laundry was very noisy 24 hours a day.

the location is fantastic,the staff is very good,kids animation and mini club was amazing

the property had a lovely pool area and gym , the bar and reception are are very nice

gym is small, the sun chairs, in certain part, face the chamines of several restaurants (smell like

wifi available throughout the property

, that you need to make a reservation for the pool, what the wifi code is, how to then get access to the pool,

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

the acoustics in the room makes all sounds so loud - if there are kids in the pool, you might need some earplugs

moderate prices, swimming pool, prime location, spacious rooms, peace, beautiful environment

good wifi, nice seating area with open fire

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

well done to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the

absolutely brilliant location. the rooms are spacious, clean and modern. nice pool area and bar.

the wifi was not great and kept cutting us off

we booked a club suite in order to accommodate 2 adults and 2 kids

immaculately clean, beautiful gardens and pool area, plenty of sun loungers with towels provided

4 pools when i really only had 2 one being decorative only and not for use and one is a tiny kids pool

4 pools when i really only had 2 one being decorative only and not for use and one is a tiny kids pool

view ) ; staff welcoming and very friendly; very nice , comfortable and clean room; very good breakfast

no kids

to be honest - even the pool being out of action wasn't a massive deal as there was another pool available

really much i didn't like, could of had more information given to me booking in like spa prices, gym times, bar

clean, modern apartment lovely hotel large and clean pool/area kids activities friendly staff

it varied and a wide selection of tasty food available excellent for children staff very pleasant wifi was much

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

kids disco was too late. the chips at the pool bar were always underdone.

of course, overall great food, nice swimming pool, lots of activities for kids, i recommend this hotel,

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

having to pay extra for the safe and the wifi.

the only thing we are really satisfied was the wifi in our room.

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

didn't like the people smoking next to swimming pool

staff were just lovely, they were so helpful, kind and great with kids

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

laundry got lost, and took 6 days to get back to us

spa is enjoyable and the food is good

wifi signal is week and internet speed slow

clean throughout the whole hotel - our room was cleaned to the highest standard everyday, pool area cleared up

there was variety of breakfast/dinner options (we had half board but i m sure lunch was good as well)

small insects in kitchen and bathroom, although dealt with swiftly when reported

very family oriented lots off things for kids to do staff were very friendly

for a holiday with kids

private roof terrace was a bonus,pool towels excellent,great cleaning staff

friendly, love everything about this hotel,from breakfast to pools to room to mini club for the kids

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

this is perfect especially when you have kids so we can all enjoy the night

wifi a bit iffy

laundry service

both the restaurant and the bar staff were first-rate

booking- reception gave us free invites for dinner in one of the restaurants near the kids' club

the pool was a great temperature and the sunbeds were really comfortable

great location, fantastic facilities, lovely pool and lots of seating areas, rooms very high quality, spacious

time in adults only accommodation , we really enjoyed the peace during pool time, breakfast time, we have

a great hotel, mostly friendly staff, quiet (no kids running around), excellent and abundant breakfast, outstanding

the staff the pool and the quietness

wonderful that it is adults only

friendly staff. excellent location. plenty of sun loungers by heated pool.

room was great, breakfast and the chefs were excellent

the big pool was absolutely freezing, we where there for two weeks and planned on learning our kids to swim but

if i've to nitpick i'd say the wifi password / restaurants available inside etc could've been a bit more clearer

breakfast is amazing, pool bar ir brilliant and beach restaurant is excellent ud83eudd70 as always hotel was

lack of gym

kids in apartment next door for hours , went to reception , they just looked at me no help at all

lots of ants inside the living and kitchen areas

the roof top bar and pool was a bonus attraction too

i enjoyed using the gym every morning and the very short walk to the beach

complex is on a slope so many hills/steps inside. no cleaning materials in kitchenette.

wifi could be improved in some of the pool areas, this was a bit problematic for us because our

the kids are very well behaved, but still - they are young and pool is extremely quiet and nearly all

the sauna and gym facilities are very old

staff, excellent food, well taken care of, room cleaned several times daily, free underground parking (very

comfortable, spa treatments were amazing, we stayed in taganana block which had easy access to gym/spa/pool/bar

the smell from the laundry cloths dryer on my balcony in room 1115.

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

for kids very clean well kept hotel good quality buffet entertainment team were very enthusiastic

great location great rooms pool and lobby

were unfortunately awful, and the kids disco in the evenings could do with a bit more

but it was strange for me that they don't make normal breakfast bag for the early leaving guests because even

everything was amazing the breakfast, the room, the view and the staff

quality small hotel, cleverly positioned within a much bigger hotel (so we had the quiet of the 'adults only'

room service menu was poor the main restaurant was only open a few days per week

the staff was vigilant and very responsive and the breakfast was absolutely

- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall

may be a section of water with a sail for shade for the kids

parking space is insufficient - they offer you to leave the car in the middle (you have to leave

spa closed due to covid

room service was quick, good and surprisingly inexpensive

the price of the laundry was every expense after the price we paid for a upgraded room

the wifii is not good there and the gym could be better.

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters

water park is small, but my children love it. meal is good also. staffs are very kind.

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

they send laundry out and i knew to kiss it goodbye then

offering free parking is a plus too

bed and not enough things for kids.

pool area beautiful and we'll maintained

the activities were varied for kids and adults

had a 20 hour journey then nearly 3 hours sorting out suites for myself and family ud83dude29 room service food

kids did not like the salt water pool but they still got in everyday!

the kids club staff is also amazing

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

the gym was really nice too, quiet and partially outside

the kitchen is fully kitted out so i guess you can buy and cook what you like

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

attentive and friendly staff , hotel restaurants and bar facilities

breakfast was great, and the breakfast room felt like a movie-set, just gorgeous

perfect location,beach , fresh water kids pool, nice breakfast.

what made our stay exceptional was gemma the kids club caregiver

we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

pools were incredible kids club was great fun, lots of fab activities breakfast was lovely staff super helpful

food could have been better in buffet restaurant and room service.

breakfast top class

super clean, rooms are perfect, staff is amazing, breakfast is great, pool area is very relaxing, and night

breakfast and dinner were very tasty, a very big buffet with a great varied choice of dishes (sea

hotel was quiet (adults only) and service was good and discreet

it was perfect in every way - adults only hotel that we ll definitely be going back to

excellent maid room service

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

swimming pool a bit cold. shame it wasn t heated.

pools lovely especially infinity pool with beach

location is quiet. adults only hotel beach / beach bar

gym had a good range of basic machines

the multiple pool area with the fantastic infinity pool looking out to the sea is truly breathtaking and a

, no control on kids jumping in the swimming-pools the all day long , not enough fireplaces on the evening

, no control on kids jumping in the swimming-pools the all day long , not enough fireplaces on the evening

was fantastic, an absolute must, made it so much more relaxing knowing you could go down to the pool at anytime

the adult only pool bar was delightful to sit in and enjoy the

necessity to sign in for poor quality wifi every 24 hours across 3 devices

ample and safe parking

maybe a stair master in the gym too

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part

spa, gym and paddle courts were great

laundry service was not gut (left stains)

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

great entertainment for kids

kids water pool was amazing

breakfast was very fresh and delicious

pool was so clean and relaxing

gym could have been better

spa was really amazing and clean

we did experience an issue with the private pool boiler in villa eden which is a 2 bedroom villa

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

magnificent view from the balcony. helpful staff. restaurant serves great breakfast and dinner

we didn t have breakfast but the lunches were delicious, although the menus for lunch and dinner are quite

our taxi as we were their first she just hadn t seen us, calling out across the entrance was embarrassing then

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

staff, parking, smell, size of the villa, decoration, food, services, privacy

when there are visitors the receptionist is very rude 3 there was a lot of rubbish and even a golf ball was

we rented a car and loved the easy in and out parking

no access to the beach but you have golf course around

liked the laundry room; came back with all clean clothes

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

and very comfortable, staff all lovely and the facilities on site were excellent such as pool and gym

considerably premium price of the private pool apartment, with not such pleasant smell of kitchen on the private

room, terrace, kitchen equipment - better than home

we also preferred the kitchenette and laundry facility provided in the room

were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning

also i like sport classes for adults

the pool area was clean and the staff was friendly

speedy wifi

the heated pool, unfortunately, was not operational for the majority of our stay due to a mechanical issue

at the pool bar wasn t good when mary wasn t there

swimming pool, view, garden, flowers, bar terrace, a la cart reataurants

territory with access to a rocky beach and a pathway along the coast, nice facilities, great kids club and

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what

i have also used the express laundry service which was done in less than a day and result was good

plenty of entertainment options for children, whether it's evening entertainment, the swimming pool, or the

there is the gym and spa facilities

pool, activities for kids, evening performances and room were all great.

the room service menu and food could be improved

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

i also enjoyed the food from the splash bar and of course room service

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

my kids didn't want to go away