the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

the bar was reasonable for drinks considering the standard of the place

the phone and wifi didn t work

whilst no dedicated hotel parking, we did manage to park outside hotel every day without any issues at all

great breakfast and swimming pool area

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

my kids loved it very much

the staff was really helpful, the pool and mini golf were our favorite parts of the hotel

the mini golf facility was unusually beautifully landscaped with a stream along the lanes

gym was small and poor

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

our apartment was fully equipped with all kitchen items and large size refrigerator so you can prepare your

good room, beautiful view with pool, rich breakfast

we pick gran oasis after reading the good reviews about the wifi

pool area is really nice

this means there are not a lot of people at the pool, which is very relaxing

i loved the view from the second floor, which offered an amazing vista of the golf course and a bit of the sea

direct access to the golf course

near golf course

spa services and staff were exceptional

spacious quiet great breakfast helpful staff

swimming pools were great 4 pools to choose from , 1 was 50 metres long so you could lane swim, 2 childrens

there is no free drinks in the bar on the roof but you can upgrade your standard all inclusive to plus inclusive

the gym equipment also needs

the hotel has its own mini market and laundry facilities

the laundry was good

great villa, atmosphere, parking, and location. laundry service available.

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

apartments set in avenues of palm trees, pools, bar, restaurant and spa all conveniently central

laundry, pool, spa, very basic gym, 24 hour reception, etc

fantastic place to stay great breakfast and dinner buffet very large and comfortable room friendly and helpful

room was lovely and spacious, breakfast nice

and spacious room, as we picked the one facing the golf course the view was great

wifi is slow for work, but enough for browsing

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

laundry at the facility was a plus

staff, food, location, wifi, the rooms. self service laundry.

the laundry room was adjacent to toilets

all staff were very helpful on reception and bar staff very good

outside my room was very noisy. a van came early morning and would load up laundry

room service was poor, they bringed my laundry clothes after 3 days

the hotel had a rep readily available to inform you of poolside entertainment (aqua gym, bingo, paella

beech, the staff was very friendly, the entertainment was wicked you get plenty sun around the pool, the pool

breakfast was lovely

the hotel has been renovated in recent years and has a beautiful roof-top pool with stunning views over los

great breakfast, super helpful staff, good location.

the small spa area/jacuzzi didn't appear to be open

there's no pool bar but they come around taking orders to drop you up drinks

fresh ( the poached eggs were perfect every time) although we didnt use them, the pool area and gym were good

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

wifi connection in the room especially at bed was not that fast

we realised on the day of departure that some items in the mini bar may have been complimentary, would have

the breakfast was excellent and the lunch at the pool bar was

parking

there is a parking inside the house

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

place has parking space too

the parking was available

we were on the top floor hence our wifi connection was a bit weak

s entertainment was non existent, we had 2 under 12 s and there was at least 5 kids consitantly and was told

good wifi

very noisy cleaning staff and constant kitchen smell in the lobby.

restaurants in the area, supermarket just near the hotel big parking lot across the street at the golf club and

2 lovely swimming pools and a spa pool

outdoor pool and huge outdoor jacuzzi was fabulous

the breakfast & dinner buffet.

great food great gym

breakfast finished at 10 which felt early gym was supposed to open at 7am - it did for first few

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

wifi connection good..good selection of food at meal times..staff attitude

great hotel and food was very good , very chilled out and the kids loved it . view was nice too

wifi went down for a day. not there fault.

location of the hotel is very good the wifi was very quick

no iron but hotel provided a laundry service at an extortionate price

separated beds and wifi

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

really central location for those with little kids who don t like waking far either

are night clubs 18+ just next to property so going out after 8pm with kids is not

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

in addition we also were very impressed when the hotel staff were looking after kids, babies

pool party for kids at late evening/night and many others, can't really list everything

pool party for kids at late evening/night and many others, can't really list everything

pool was perfect for family, staff were exceptional, can t praise them enough

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

the staff was amazing - the chefs, the waiters, cleaners, reception, cafeteria and bar staff, everyone was

pool areas

breakfast was amazing

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

also the wifi wasn't so good in term of the

not a lot of choice if you have kids

public laundry 5 minutes walk

the food options for dinner and breakfast are also amazing

the spa on the last floor is also good value for money, considering the alternative is to have a

the breakfast was very tasty. a good choice and plenty to choose from.

option for late check out

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

should provide free wifi in rooms not just the foyer

room service was very good and the 3 elevators were quick.

no bar by the pool

inexpensive wifi-12 euros for the week

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

buffet, 3 pools, friendly staff, right by the beach, very good for covid regulations, good poolside bar,

i would say hotel is not for families with kids, mostly for young who likes partying

the view was amazing, the location perfect near all restaurants and bar, only used the swimming pool upstairs

wifi connection not good in bedrooms.

staff so friendly and accomodating, great pool and food and drinks were great

kids enjoyed the pool

my room had no wifi for all the week expect the last day

everything - location, stuff is friendly, excellent breakfast

room service friendly and obliging with baby needs

location, comfort and breakfast

pool area was a little small but there seemed to be enough beds for all

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

would definitely recommend to couples and families as the kids club looked amazing, we didn't have any kids

2 minute walk to lovely la pinta coved beach, with a further 3 to 5 min walk to fanabe beach , pool area great

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a

staff in restaurants & bar provided excellent service &

didn't like the people smoking next to swimming pool

can be noisy in the evenings, there are not enough sun-beds at the pool

spacious apartment looking over the pool and sea

the room on the 7th floor above the laundry was very noisy 24 hours a day.

the hotel itself, room, lobby area, gym, cafe were spotless and really looked after

hotel, friendly staff, room was clean, great view from balcony ( pool and sea view room) great location just

only negative i would say is that the wifi was inconsistent and there weren t many plugs in the room to charge

very hard to get pool space, but that's not the hotels fault.

a laundry room for guests to use would be a

rooms were clean and tidy, pool area was nice and staff were pleasant. wifi was also reliable.

hotel, facilities and breakfast far surpassed my expectations

not fault the property breakfast is superb, room well equipped and spacious, public areas are comfortable, and

i would have liked to see more of loose equipment in the gym

laundry got lost, and took 6 days to get back to us

food was really good, i didn't have all inclusive but the included breakfast had a huge variety of items, there

room service food quality, again not really 5*

hotel is adults only ( first time for us) but being without children we can

the gym could have been a bit bigger, for a hotel of this size.

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants

returned from a wonderful week stay with family and two kids

wifi wasn't working properly

great comfy rooms, great staff, outside evening bar lovely, pool side snacks and drinks great.

great for families and kids

wifi hit and miss in bedroom

near to the best shops, restaurants, bars and one of the best beach [with nice sand] very large parking places

to an amazing beach, free parking, never had an issue finding a space

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we

childrens club is open everyday and you can choose without furher notice were kids want to join, and my younger

from the free wifi, the beds, pillows, food, staff, pool, sun loungers, piano playing to the friendly staff

wifi could be a little better :) dance parties at nights could attract more people.

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

having to pay extra for the safe and the wifi.

it’s great for the kids and the heated pool is a bonus with us going away in december

bars were very slow with long queues

the pool bar staff were always in great form & the receptionists were very friendly

the upgrade for the plunge pool room was not worth anywhere near the extra charged for the week

terrace pool did not have heated water but this was not a major concern.

real bar area and people were allowed to reserve sun beds at 8

the exception is a snobish beach bar outside the hotel which insists in loud music from around 16:30 to sunset

the breakfast, everything hot, cooked to order and a lovely cold buffet and champagne for self service

laundry service

staff were amazing, love the different pool areas and the food done the job.

kids entertainment is great, especially the mini club

hotel itself was a great place to stay - good selection of food, no problems with wifi, nicely decorated

probably one of the best breakfast / dinner buffets we’ve had

for a holiday with kids

many facilities for kids

small insects in kitchen and bathroom, although dealt with swiftly when reported

we were very near the pool, the staff and the facilities excellent

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

the waiting staff and bar staff were very friendly, helpful and attentive

not a genuine double bed - wifi was spotty in our room and rooftop pool area - long trousers required for men

also we tried the room service (thru the webapp available on the premises) and it was top notch

a great hotel, mostly friendly staff, quiet (no kids running around), excellent and abundant breakfast, outstanding

the staff the pool and the quietness

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

was ok swimming pool area excellent hotel location fantastic, peaceful, quiet

nice swimming pool

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner

the wifi was not working when we got there but the manager kindly let us try their own network, but it

only thing probably music in the pool bar could have been better ud83dude02

first couple of days, then when we seen the all-inclusive icecream they didn't want to give the kids it crisps

good room size and amenities (silver apartment) kids pool and normal pool were good size with lifeguard and

dirty walls, oldet furniture, problems with electronic keys (not only in our apartment), kitchen mist knife

i enjoyed using the gym every morning and the very short walk to the beach

good, didn't replenish laundry bags in the room after use

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

such a large hotel, i d expect the gym to be bigger

reception sent us to the wrong place to find the kids club and there some activities were cancelled without

everyone understands some restrictions but to not be able to play catch with your kids, come on, that's the

gym had a good range of equipment for workout too

the kids are very well behaved, but still - they are young and pool is extremely quiet and nearly all

gorgeous hotel, excellent location, very nice staff, comfortable rooms and area. good breakfast.

great breakfast

wifi only available in reception and certain pool areas, inconvenient when you need to access email

the pool area was excellent with plenty of comfortable seating

the big pool was absolutely freezing, we where there for two weeks and planned on learning our kids to swim but

free wifi is verry poor ( we use our data so it was ok)

room was great, breakfast and the chefs were excellent

room and bathroom quite small compared to other places at this price. spa not very large either.

the pool was clean and all services were done very discreetly

location and very quiet and private setting, excellent breakfast and some nice treats served throughout the day

breakfast was lovely

but it was strange for me that they don't make normal breakfast bag for the early leaving guests because even

good location. good staff. clean. good buffet breakfast and evening meal.

everything is ok. one of the best place - big swiming pool area

no kids playground

dinner, pool complex, room service

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

the smell from the laundry cloths dryer on my balcony in room 1115.

thought the lighting in the bar area at night during the entertainment was a little bright

in process took way too long parking situation is not great - you have to hope to find an empty bay when coming

and tea wasn't replaced in the bedroom and no milk (you had to go to the bar and get it)

gym that doesn't open until 10am

the price of the laundry was every expense after the price we paid for a upgraded room

staff and kids club

wifi didn t work very well which is not acceptable for this kind of hotel.

a couple of suggestions maybe change up music round pool could have done with sn iron in the

our bedroom was very clean and spacious

young kids were aloud in the jacuzzi unattended

upstairs bar cozy

great breakfast,comfortable beds, free bottles of water each day, champagne when arriving, good wifi

everything about his hotel is fantastic, from the reception staff who great you to the extensive breakfast, just

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

kids shows near bar, excellent service, brilliant entertainment staff, warm pools

the car parking area was very rough

gym, swim, food, late check out and room service all so

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

kids found big cockroaches in our apartment,twice

perfect equipment in the kitchen

free parking is a great bonus

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

attentive, with great added extras such as a pillow placed behind your back for extra comfort, golf buggies to

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

breakfast arrangements and a wide range of food

leaves all over the pool area

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

food could have been better in buffet restaurant and room service.

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

excellent wifi

over priced for what you get, poor wifi, over priced mini bar this should be included in room price for price

super clean, rooms are perfect, staff is amazing, breakfast is great, pool area is very relaxing, and night

room service food also poor quality

food at breakfast is great, lunch at the snack bar great and evening meals really good

we used the spa for a couples massage which was also great and did yoga every other day under a ring of palm

gym is really small with not much options for trainings

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

would have liked better wi fi- our phones kept losing wifi also shampoo and body lotion and bigger towels the

the private pool area looking on to the beach was beautiful and the pool side bar made it so much better i

hotel, friendly helpful staff, lovely room with pool view, great choice of food, good entertainment at night

wifi

charging for car parking if you wanted covered parking

well situated , free parking , nice heated swimming pools , no pressure on closing hours of the pool , relaxing

food excellent staff very nice pool areas beach views also good complaints

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

facilities - gym padel spa

the spa is overpriced and did not match expectations

there is a tennis court (additional fee) which is very nice, and a gym that is free and open 24/7

necessity to sign in for poor quality wifi every 24 hours across 3 devices

i did enjoy the gym whose unique layout combines indoor and outdoor spaces; it offers a reasonable selection

could not borrow an iron to use in room had to use laundry service

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

laundry service was not gut (left stains)

dated rooms, poor wifi connection.

very big swimming pool

pool, jacuzzi, restaurant and bar

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the spa is in another building so you need to cross a small road to reach it

the spa, sauna, swimming pool, were nice too

really serious weaknesses but wifi kept breaking off

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is

i paid 50 euros to come back to the hotel (after being told i could to use the pool) to be told to leave

kitchen was handy and decently equipped

kitchen is a bit cramped for multiple users

there are also enough parking spaces and the road is good

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

the bar at the pool with cocktails quality is awesome

sometimes it takes awhile to reach room service and menu is a bit limited.

everything. the spa and pool are my favourite

we also preferred the kitchenette and laundry facility provided in the room

stayed at adults only hotel

the rooftop restaurant is a five star dining experience, and the rooftop bar is a must

the spa is lovely and really good massage

great food, good gym, nice birthday surprise, giant room

we had an issue with booking golf which caused a lot of stress and the concierge were not particularly helpful

especially enjoyed the room, the service and the breakfast.

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

gym was far too small

room service was very nice and had really good food with good selections

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

a rich breakfast with a wonderful view

the best menu was the room service menu but that ment having to eat in your room

the kitchen was exceptionally well equipped

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

wifi didn't seem to work, but this was due to the telecom operator having accidentally disconnected

the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

pool area is amazing

guess the pool isn't deep enough for an adult to dive in but this is trivial and a bit nit-picky considering

thing that we knew beforehand: the children would probably have spent even more time in the pool if it was heated

to the parking before arrival would have been helpful

spa was really amazing and clean

was great but small point is the small size of the gym- although there is a squash

breakfast was very fresh and delicious

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

we also used the laundry service once

they offer free coffee/tea, facilities for cooking, laundry service

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

very affordable & convenient laundry service (3 , usable at any time)

the villa itself is great and has very convenient facilities (like lounge, kitchen and the fridges)

wifi didn't work for my computer (it did work for my mobile phone

real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if

wifi not working

in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

heated pool, great for kids

kids club heated swimming pools use of the sister hotel (bh costa adeje) variety of food at buffet

swimming pool, view, garden, flowers, bar terrace, a la cart reataurants

at the pool bar wasn t good when mary wasn t there

only thing is there s no spa specifically in the hotel.

i have also used the express laundry service which was done in less than a day and result was good

didn't get a sea view room, but i got nice views of the hard rock hotel pool across the road

there was a super friendly young bar man beside this pool from argentina so shout out to him

wifi was poor, it was sometimes hard to watch a youtube video not to mention uploading some photos

kids pool was off to often, staff explained it with a wind

can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

excellent (very tasty and fresh desserts especially), the overall ambiance and concept (music, kidsclub, the

good music all around hotel, guitar and saxophone players by the pool amazing

the lift to the sky bar on the 16th floor is clear on one side, i found it terrifying!

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

everything was great. nice room, large balcony, decent gym.

we were also given free 1 hour spa vouchers, which we didn't expect

prices for the room service are not so cheap

laundry on site

style cleanliness quality of facilities - gym, pool, restaurant, rooms friendliness of staff

the gym was great

pristine, amazing rooms, very high quality fixtures / fittings / super sleek kitchen

use the shower facilities of one of the apartments after checkout, since we spent our day at the pool waiting

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

the apartment has the basic kitchen facilities but without an ironing board

walking distance to shops, bars, golf courses and marina

with a pool & old tired gym

instead, they send your clothes to the laundry, and it takes 48 hours to get them back

how spacious it was & that there was more then one pool to chose from if one was very busy

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

the receptionist was lovely, the bar staff great

much space, fantastic covid measures, friendly staff, great value for money, kids loved it and i will definitely

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

lots of space around the pool

wifi sucks

have to say ,our kids were asked to take off their floats in an empty swimming pool

also the main bar advertised a different cocktail of the day for each day but it was actually the exact same

the pool has been rebuilt to a lounge area that nobody is using

tea/coffee etc); all new; very quiet although close to the road; nice lounge zone instead of pool, with a

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30

there is also a big parking lot

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

clean- no concerns at all - breakfast was really good and filling - very generous portions - parking was really

enjoyed the relaxing spa facilities

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

the wifi could have been better but not a big deal.

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

restaurant was closed, and that a buffet was virtually all that was available except for terrible room service

spa was not available many activities were not available the beds were on wheels(like the hospital

room service is almost non-existent

- the room service made a mistake and charged me for 2 dinner when i only ordered 2 bottles of water

internet not free the fee is 2 euros no iron or iron board & they don t have laundry services

experience, everything taken care of every details, top swimming pool with beautiful view and good food with

be aware the kitchen closes at 9

maybe the pool could be heated

to be around kamilla and the staff in the bar and the restaurant is the best experience ever- we just love

the spa was amazing with turkish bath, plunge pool, sauna , steam room, jacuzzi and pool

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

wifi is very slow

would have been nice to have more vegan options at breakfast

no source of drinking water or water for the coffee maker, other than a trek to the bar area

parking place is located nearby

free street parking nearby

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

wifi worked well

wifi is good and the add on breakfast is excellent value

the room smelled of cigarette. shame they make you pay for the wifi ...

breakfast is lacking vegetables..

the wifi was bad in the room

the coffee at breakfast from the automatic drinks dispenser was about the worst i have had.

no wifi in rooms (couldn t even pay for it as advertised) and couldn t download any content from

clean room, large bed, clean bedsheets, fast wifi, large desk, friendly helpful staff, fridge, tv, tub with

strong wifi

good wifi

they even volunteered to give me a late check out since it was after 2am when i arrived

to him repeatedly, but he was still very rude and talked to us as if we were some bad 5 year old kids(plus he

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

the train to the beach, valet parking, etc

could expand their juice bar with fresh juices not just upon special request but to the general public

resort, great gym, tasty food, nice and helpful staff

s not the hotels fault but the amount of flies in the pool areas is incredible annoying

very friendly and helpful staff, good breakfast

they said wifi works only near lobby,

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

location and great restaurant above the pool at hitos with fabulous views

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

front rooms with balcony facing the sea are very nice, but a bit overpriced for a hotel without spa and gym

all staff are mostly friendly from house keepers receptionists and bar staff

bar terrace at the back with stairs down to the sea was a real bonus

friendly front desk who let us have a late check out so we could get one more dip from the sundeck