no wifi

very quiete location and view to the lake! super comfortable beds, free parking, nice breakfast

to find, easy car parking, friendly people, real basque country side feeling

the shared kitchen was fitted out with everything you would require from cutlery, oven, microwave to washing

the room was warm and cosy, and we had a well equipped kitchen available to us

great kitchen with the refrigerator and all necessary utensils available, free parking close to the

room, cleanliness, kitchen, staff

the kitchen is new and has everything that u need

we have spend great evenings in the garden and in the swimming pool and the barbecue was the highlight for

our kids had space to play

a matrimonial could be better than two single beds.the pool wasn't ready because of the weather.

location, clean bathroom, smart dog and beautiful mountain view, comfortable equipment in the kitchen

access to pool as extra on hourly rate was disappointing

the little spa and breakfast were excellent.

every extra has a significant price: pool, fitness, parking, water, breakfast, name it

they charge 27 to use the pool for an hour

no kettle and spa was very expensive.

the laundry doesn t work and the shower broken

bit short of kitchen utensils

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

kitchen was really underequipped- it was basically unusable in some regards with basic things not

is a bit of wear and tear in the decoration and kitchen utensils

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

the wifi was good, as were the other facilities

the wifi password was not on display in the room, so i had to go back to the reception to get it

the wifi speed was 85mbit/s

free parking

the wifi was strong, which was all i really needed

good wifi connectivity throughout the hotel

an extraordinary 16th century palacio or manor house with free private parking.

we had dinner and breakfast at the hotel, the dining room and bar were nicely

i missed a pool.

there was good parking & ev charger available for use

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

we chose also because of the ev charging and secure parking

no room service.

tired after a 12-hour drive so we did not really have any energies to move the luggage and the pet with us

s the second time we stayed in this hotel with kids

clean room, spacious bathroom, quiet. amazing breakfast. fast wifi. friendly staff.

the wifi kept getting cut off, pls work on that

because dogs are not allowed in the public areas, our only option for food would have been room service ( choice

quiet and the most amazing view. beautiful decor . kitchen a bonus to pre own food

wifi didnt work outside house in there compound

nice pool connected to a grand living room with lots of toys for our daughter and kitchen and views of the

there is also a playground and an indoor pool where children can enjoy playing

a full kitchen and food storage space is provided if you want to cook your own meals

bar staff seemed detached and impersonal - not a big problem but makes a difference when you are a

attractive and stylish rooms and a friendly welcome from the host and bar staff

clean room. comfortable beds. easy parking. traditional food in restaurant. good prices.

well, i ate in the bar area, which was ok

the room was immediately above the bar and therefore very noisy

rooms were quiet and clean, the laundry service was quick and staff greeted you with a smile

good location, tasty breakfast, superbly clean rooms and all communal spaces.

the personal was really nice and helped us with restaurants and they prepared the breakfast in advance in

staff facilities bedding bathroom breakfast

choices poor, staff at the restaurant bar not smiling, not nice and doesn't make the effort to speak another

open with the fan and the open window as there s no ac (there was a festival on the street and kids playing

5 to10pm can be a bit noisy with kids playing games below the open area

wifi is not that stable, mostly i use my internet

pet friendly and although perfectly clean there was still a faint but persistent smell of dog

kids play in the square nearby

great parking rooms nice size staff very friendly breakfast excellent

knowing that most places would be closed on new year's day, including the bar restaurant opposite the hotel,

maid came in to our room while we were asleep and when she left she banged the door so hard my kids woke up and

lot of noise from the corridor (kids running and yelling at 11 pm and early morning), problem with wi-fi, air

good wifi signal

spacious room, easy parking. nice views.

a lot of free parking places in front of the hotel

location, staff, cleanliness, plenty of parking

acres of parking in front of the hotel which is set back off the road

free parking

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

the spa of the hotel was worth the trip to durango.

of an actual bar /drinks availability

room service was quick and efficient, as well as being very tasty

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

nice view and staff are kind and friendly.the breakfast is good!

lovely onsite restaurant providing great dinner and plentiful breakfast

there was a small honour bar with tea and coffee free to help yourself to and a small selections of drinks at

a lovely start to the holiday, couldn't have been more welcoming - & there was an honesty bar which was lovely

loved the views plus great to have parking on

parking was a challenge the first night as there was an event in town and all the parking lots were

there is no parking on site

professional welcoming staff, good parking, wifi good, breakfast good, beautiful surroundings.

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

parking was downhill from the hotel

was no frigde in the room (and the one of the kitchen was full)

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

what a great hospitality. very nice breakfast. superb setting

driving to durango means severe parking issues and no alcoholic drink possible

the breakfast is delicious and we the staff very gentle

good hotel, great breakfast and staff was super nice and friendly

lovely kitchen to do your own cooking if you want to

private parking is extremely handy

easy access from motorway. off street parking. good breakfast.

, quality b&b, spotlessly clean, great rooms, secure parking, little bar cafe next door , great for our dog,

good parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great rooms and parking.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

nice bar in the building and great restaurant around the corner

wifi is very poor

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

difficult to find car park on arrival. wifi was rather unreliable

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

a welcome for our pet dog

interney wifi. .a little erratic.

loved the spacious comfy lobby pool massive advantage

had room service on the last night - the burger was great and the wine good

the bed was really comfy and the room service was tasty.

the pool area was closed but look nice large space when open and i missed that when booking think it is

everything is close by with many kids play areas

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

staff was informative and flexible for a late check out

dry cleaning service despite it being listed on the in-room laundry information

24 hour gym was really helpful after eating so much pintxos

bar was nice for a nightcap on the way home at night

hotel, very friendly staff and the bar was fab

got an early check in and best room

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

hotel bar is lovely, and used by locals too

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

the breakfast was wonderful!

staff very friendly and kind. lovely gifts in the room for our kids.

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

hotel bar was very nice, good drinks and food

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

great location, very clean. excellent wifi. helpful staff.

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

decent tv and wifi

wifi did not work first night

wifi connection

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

limited hours for swimming pool and spa

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

i had to work for a while and the wifi was good

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

great location with good value for money lovely bar staff

no room service until 8.30 pm

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

used the laundry service twice and both times we received our garments back already in the afternoon: this

excellent up market tapas bars nearby

next to no wifi despite adverting wifi at booking.com

i found myself having to go to the hotel bar each morning to purchase a coffee to go

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee