late night activity around the laundry and vending machine. drug activity

could have used a third pillow and an iron in the laundry room .

paid laundry

didn't like that we had to go to the laundry room to get our own towels and rags

vending machine along with ice and laundry

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

the gym is not good the machine are not perfect condition some machine plastic found damaged.

yes pool and gym was closed

like that the room has a refrigerator, that it has a pool, sauna and a gym

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

so i just walked to the laundry/room service room and grab towels

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

only laundry was broken but accepted money

loved the laundry facilities and room

clean fresh new looking. breakfast was pretty good.

free hit breakfast in am and pool

laundry could have opened earlier

the property had a laundry facility

laundry room was not well maintained

the laundry facility was very good too

room service nd bteakfast

room clean, like guest laundry, staff friendly

very comfortable room , a big bad and nice shower ' free parking

the breakfast was a good value.

indoor pool could have been heated

easy parking/location...clean beds.

only complaint is that the parking lot had very poor lighting

pool was nice for the kids.

restaurant / bar closed

free parking

was not great for my toddler kids who were splashed several times and it was

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

well equipped kitchen. spacious room.

the pool was working perfectly

wish there was medium roast, colombian, or breakfast blend coffee

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

laundry washer and dryer was dirty

the breakfast, the cleanest, the parking, the area, the room, and the staff.

kids were partying all night and the staff wasn't very responsive in fact they knocked on my door

there was ample parking and it was conveniently accessible to the hotel's entrances

called for someone to get all my bags and bring them around when i asked where the handicapped parking was

the bar was not open except for in the evening

would have liked breakfast included with my stay but the prices were reasonable and my kids and i had a wonderful

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

really liked the full kitchen setup

hot breakfast items could have been hotter

wonderful selection for the grab and go breakfast

the hotel was clean and the pool was inviting

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

well located. great room service. comfortable surroundings.

great location, nice to have starbucks in hotel, 20 floors could use two gyms, adult pool....

food options were too highend if traveling with kids

the water pressure in the shower was good, according to some of my family the gym and pool were good

location, room, late check out possible

burglary of multiple cars in parking lot made us feel unsafe in the area

pool was closed but i understand why

the food bar soso

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

they offer snacks and water bottles to take up to your room, my tired kids loved this

the kids enjoyed the pool so much

i highly recommend this hotel for family with baby and kids

also not being able to do laundry on site same day is a little annoying

i booked a king deluxe room with a fireplace and tub and was first given a small twin bed on the 5th floor

i wish there was room service and a restaurant

dirty. bad smells. over priced. bad wifi.

donut bar for breakfast

i like the complimentary breakfast

the loft room was incredibly spacious and comfortable and the kitchen was well-equipped

breakfast was not really good, but oh well.

the loft was like a separate bedroom and it had a full size kitchen

no pet sounds either and the hotel was reported full

had a laundry room available

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

the laundry room is still out of service

it should have a free breakfast (at least continental) for the price you pay for a stay.

location, gym, and pool

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

thing was we wished the restaurant stayed open longer for breakfast by the time we woke up it was already

the pool and fitness room is great

however if you choose to do laundry the hotel does not provide required change to use their

i ask for a non smoking bedroom because i was with mi two kids but always the cigarettes smell get in the room

parking

hallway had a bad odor, very strong smell of dogs, i understand it's pet friendly but it doesn't have to smell

cleaninless, room services and pet policy.

said breakfast online but there was none

continental breakfast was extremely disappointing

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

the hotel is dated. needs cosmetic work. no pool gym was closed

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

hallways had a lot of dirty laundry all over floors

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

once i went back out to park my car, there were no available spaces in the parking lot and i had to park in

the parking was

staff members disrespected me in front of my kids swearing knocking on the door very rude never

the swimming pool was open during this corona virus felt good getting in a pool for the summer!

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

that the pool wasn t in use.

new hotel. very nice. modern+fresh. breakfast was minimal, but ok due to covid.

they have a couch with a pull out bed so convenient if you are traveling with kids

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

he walks around in the parking lot, or the hallway, when he sees me, he asked if i was checking out

it was a nice stay, and our dog was great! it was very pet friendly.

pet fee per night per pet vs pet fee for the duration and one fee for up to 2 pets

i like that there was a guest laundry facility on site

breakfast frozen pastry ????????

hotel didnt know i had a pet despite booking a pet room

plenty of free parking, good location, rooms inside were really nice

wifi was being upgraded during my stay, and, as a result, it was working intermittently until that

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

people are smoking in the hallway

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

the entire building smelled like smoke despite my room being a non-smoking room

i asked for a non-smoking room and got a smoking room with burnt holes in the bed spread.

terrible noise from laundry till 12:39 p

kitchen and laundry facilities

there was a laundry facility onsite which was convenient

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

didn t like when i was checking in and just decided to remind them i booked this because it was pet friendly

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking parking parking to xl center .

decor dirty, non smoking room smelled of smoke.

it is very dirty. the room smells like a bar where everyone is smoking cigarettes.

it's within walking distance of a few eateries and parking is convenient and secure

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

the pool was warm perfect for the kids

the breakfast could get a boost or at least a refill on items mid way through

liked the location, the warm pool, the size of our room, quiet at night, breakfast was great

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

loved the beds and pillows, very clean and great breakfast.

wifi did not connect and radio and tv difficult to operate

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

the laundry carts were in the way of the doors

staff , quick service and decent breakfast

breakfast is good with varied offerings

the hotel has an indoor pool, gym for working out, offers wifi and has parking

breakfast was great. pool was a great addition to our stay.

early check in

to figure out how to get room service

staff both at the front desk and the lady who sets up the breakfast bar where awesome and helpful

we reserved this place specifically for the location and the pool for the kids

pretty, comfortable, clean and pet friendly!

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

hotel smells really good, affordable laundry that works great

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

clean facilities, free breakfast, and the vending machines and laundry facilities are very

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

the breakfast had a lot of choices and was tasty

my kids enjoy the pool, restaurant had live music and ok food.

was no one at the checkout desk and i asked on of your employees who was setting up breakfast for help

the pool it should ve been bigger

no restaurant, no room service, no tea in the room

was not cleaned on the only day when i was returning there that evening (perhaps a maid mistook a room service

ordered room service one night and the food was delicious

the parking is a little sketchy, the lot behind the movie theater

great location right in the middle of town. the rooms were clean and spacious. the pool was ok.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

uart) saw us being confused and when we explained what happened, offered to re-open their kitchen/dining area

plenty of parking and a washer/dryer as well

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

i missed breakfast :(

when there was six empty rooms from my room up i had to rent it that far away i asked how old the kids had to

i loved it and would definitely go back again with the kids

the pool had a little too much chlorine.

the pool and jacuzzi were both clean and well maintained

breakfast was good and adequate

the breakfast options were wonderful and extremely tasty.

staff the facilities the heated pool the rooms breakfast all perfect can t wait to do it again

specifically for pool and hot tub for kids, but was not open due to lighting issues

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

the hallway outside was squishy wet (from the laundry room)

the room had a slight tinge of dirty laundry on a hot summer day

once we brought piled up used towels to hotel laundry

pool hours

very comfortable bed, the best i have had. very helpful friendly bar staff.

24 hour gym, 24 hour snack store

pool

pool and jacuzzi were warm and made the stay so much better

indoor pool, coffee in room, nice size bathroom.

the room was clean and comfortable with a full kitchen

breakfast was ok had a sandwhich that wasnt that great

the complimentary breakfast exceeded our expectation.

no pool or hot tub access

only thing i didn t like was that the pool and patio closed at nine it should ve been a little later, but

staff, good breakfast included in the price of the room, nice walking area outside the

we plan on going back when the pool is open

from kids playing football in the stairway,and running up and down the stairs

staff was supper nice, we locked our selves out of the room when we went to the pool and housekeeping called

kids had to sleep on floor in lobby till they found a

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

i was there with my family including yound kids and i ensured that they weren't loud

cleanest room i've stayed on n all year. breakfast was hot and delicious!

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in

place smell bad and other guest were loud.... laundry is not clean

looked like the laundry just got done

there were laundry machines

pet friendly service was good no issues

was close to my house needed pet friendly to stay while selling our house

having a laundry facility

the breakfast was great

the breakfast staff was also very nice and the food was

could use some updates and improve the breakfast

the deep end in the pool needs to be cleaned, floor was dirty & had an odor, was only able to stay on the 3ft

no laundry facilities on site and no continental breakfast even though some websites indicate these

no wifi

our non-smoking room smelled heavily of cigarette use.

the owner is very kind and even let us meet his pet parrot and dog

smells like smoke because they do have smoking rooms

had to ask staff to clean the laundry room snd washer before i could use it

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

social service residents took up entire laundry for entire weekends

laundry on site

expensive to do laundry but the machines all work and actually hold a large load of laundry

was of the parking lot from first floor

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

everything was good, the view and missing breakfast were minor.

the room was spacious and the area was quiet, there were good options for breakfast

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

also,laundry was two

laundry room dryer was not working properly and we had to dry twice and then the whole room filled

lobby was dirty and sketchy people hanging in the parking lot all night

parking and close to restaurants very nice layout of the hotel

was overpowering from other rooms and the noise level from other rooms and outside in the parking lot seemed

also we were in rm 720 by the laundry

a staff decided to escort me to the gym l, which i felt a bit uneasy about

i liked the kitchen, although we did not use it

kitchen staff worked hard at keeping hot breakfast items fresh and available

the swimming pool the hot tub the gym

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

laundry facilities could have been in working condition

desk did not have quarters for change for the laundry

said there was a gym and breakfast in the morning

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

front desk clerk laundry shuttle

quiet room and excellent beds. plenty of parking on site. good elevator service.

it was very welcoming, close to hospital. lit parking lot, restaurant on site.

the pool and laundry facilities are a nice plus

we were able to get a shuttle to and from the airport even at very early hours in the morning

guess, it was room service but when i responded no one there

they also had yard games for the kids to play

breakfast was adequate

parking was free and convenient

staff were great we were allowed a late check out as we were attending a family funeral - no

i might have stayed longer to try the gym and the pool, but i was just staying over to catch a flight

the bar was nice and food

wish they had a hot tub. also the bar service was terrible they need more staff

breakfast was good. staff was helpful. glad you had laundry facility!

laundry breakfast

cooled nicely while i did laundry and checked email

the laundry facility was useful

location, guest laundry and business kiosk.

bugs, laundry was dingy, called about a bug being in bed

also, there is a shuttle that will take you anywhere within a 5 mile radius

parking lot is far from the front of the hotel so a hike to get to car and bike every day

paying for parking at this hotel is really insane i guess anything to make more money ..

the pool water was very murky

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

the only question that i would have is why is the bar closed so early

no pool and the gym was lame.

would love to have found the bar and restaurant open when we arrived at 10:00pm

laundry room exceptionally clean

one washing machine out of order in laundry room

we also used the laundry room, which was very convenient and efficient

than the kitchen breakfast snafu, we were more than satisfied with our stay

the location was great, loved the space, such a clean room, comfort amazing, loved the kitchen

think of anything except i did hear a dog barking but i'm not sure if it was a pet friendly hotel or a wandering

but in garage doesn t work internet (no wifi too), you can t pay for those chargers in the garage)) but,

breakfast was great but the selection wasn't what i've seen at other hotels

excellent breakfast. clean room. good pool.

was good, hotel is spotless as it was opened only this spring, nice staff, great warm pool and hot tub at the

it down that i called to complain about it so i didn’t get charged extra but i went with my kids so being in

kids allowed alone in pool

the breakfast was mediocre. i wish there was a greater selection.

i booked two rooms for my husband, myself and the kids

i liked the set up of the room. lots of space. the breakfast was delicious too!

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the breakfast was great the atmosphere was so inviting and peaceful wry comfy

breakfast was good, and the sunday brunch definitely had a great variety of food along with

loved the breakfast

the indoor pool and hot tub were fabulous

location was great. hotel had lots of character and parking seemed ssecure.

continental breakfast was very good! wide variety of choices.

beautiful old inn. i stayed in the carriage house. i liked that there was parking right outside.

breakfast was yummy and the staff was really nice

stayed at simsbury house several times and it is a wonderful little inn that is convenient to my kids' school

early check in

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

proprietors were lovely and they allowed a late check out

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

poor wifi

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

no solutions given as guest started laundry at 4 a

high traffic area, right next to the elevator and laundry room so it was very noisy

the parking

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

carpets were clean, the gym was newly renovated and nice; it felt clean

kids were running the hallways and outside of our ground floor room and were very loud, but that's

called before arrival to request early check in

a grab bar would have helped immensely

convenient, coin-op guest laundry

breakfast ,friendly staff, early check in, location to destination

its super clean, staff is very friendly, breakfast is not basic or boring, great location

a little noisy with kids running upstairs and up and down the hallway

next morning, there was a guy sitting in his truck, upchucking in the parking lot

has a laundry room

clean and breakfast

also, maybe add a shuttle to the hartford amtrak station

beautiful seating at breakfast and generous availability of breakfast selections

clean, attractive, well located, good shuttle service

location, laundry facility

pool was open and the kids enjoyed using it

clean, friendly, room service was on point and quiet

loved the pool area and good gym setup

guests wifi is very bad and they constantly push you to pay for wifi which that one is bad too room service dose

location, kitchener, laundry facilities and staff

pool was a bit cool, and loud

location, clean, one bedroom suites, nice grounds with room for walking dogs, pet friendly, nice breakfast

the staff was amazing very nice people. the room was clean and so was the pool room

nit enough parking.

they have room service in the breakfast is dee-licious

great location with a great bar and restaurant.

place was nice clean great bar and resteraunt. i will stay again.

shuttle service.

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

laundry from the prior guest sat outside for a day u til we said something about it and the body

the breakfast was somewhat lacking - water for tea was luke warm, limited selections.

room with kitchen

dirty dishes in the sink, pool closed at 9pm, other hotels in the area close at 10pm, broken window in the

thing i didn't like was the fireplace with no wood, why pay for room with fireplace and then have to pay for

appeared maybe laundry loads were too full per load

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

there was an annoying noise from the laundry room that adjoined my room

no laundry bag - gave me when asked a 30 gal trash

the breakfast options were adequate. on-site laundry was a plus.

dated, laundry was laughable, breakfast offering was terrible

the pool is never open , the facilities lack ice , laundry ,,often etc.

laundromat is also close by and right across laundry mat is a seafood

our room was next to the laundry! very noisy

the laundry facility they provided was not ideal, the room was too small and no where to buy laundry

the gym

was no parking so i had to park in a lot away from the building

clean. breakfast was very good!

excellent breakfast, very comfortable beds.

i wish i had brought swim wear for the pool

also laundry facilities are listed when i booked it they have none

the property itself was nice. pool was good. next to the airport a lot around you.

exterior is run down the parking lot is ripped up, there was trash on the grounds

and the parking lot is tiny and cannot accommodate all the cars needed for the rooms

plenty of car parking spaces

everything especially the guest laundry.

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

quiet, nice staff, free laundry, location

was sunk down on one side they ran out of laundry detergent for sale airplanes go directly

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

- this was the first and last time i use them - i hope you didn't charge me - luckily for my kids and i there

parking was very convenient and accessible

it would have been great to at least have room

friendly, plush bed and pillows, bar and grill, room service

noisy banging scared my kids

there wasn't room service but i understand due to covid

room service was quiet and unobtrusive

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv

courteous staff cleanliness breakfast availability perfect location shuttle service

. the hotel was close to the airport . they offer a shuttle service. nice staff ud83dudc4d

i didn't like that breakfast was not served until 630am. i had to catch a 620 am shuttle.

no high chair for infant at breakfast