we were also able to use the pool and exercise room in the double tree next door

our room was very large and provided the extra comforts of a small kitchen and living rm area

parking

am a rewards member, but it wasn t told to me upon check in that i would have to pay for parking in the garage

no pool in building and breakfast was not that great

bugs, laundry was dingy, called about a bug being in bed

beautiful hotel. great bar and restaurant!

parking lot is far from the front of the hotel so a hike to get to car and bike every day

plenty of parking

com reservation was incorrect they helped straighten out my reservation - the hotel had a great gym and pool

looked like the laundry just got done

there were laundry machines

place smell bad and other guest were loud.... laundry is not clean

paid wifi. it took a long time to never to have a busted light bulb replaced.

pet friendly, clean and spacious rooms

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

i was there with my family including yound kids and i ensured that they weren't loud

kids making noise at all hours of the night, running through the hallways and knocking on all the

the pool was great had so much fun with

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

an easier way to bring breakfast back to the room.

very clean nice size pool for the kids and the breakfast was great

the security, cleanliness and breakfast were all superb

with two kids, one of whom is still in diapers, we needed house keeping daily

we also used the laundry room, which was very convenient and efficient

laundry room exceptionally clean

one washing machine out of order in laundry room

pool was super cloudy ....

the staff from front desk, cleaning and kitchen were very accommodating and approachable

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

the only question that i would have is why is the bar closed so early

only downfall was no pool, restaurant and bar close at 1030 on a saturday night.

and the gym was a disaster

breakfast was very nice, with several healthy options, plus a mini waffle maker for the kids.

pet fee. i can see pet deposit but not a fee

kids allowed alone in pool

the room and pool kids loved it as well

love it the kitchen in the room is awesome

on-site gym, lots of extras

bed not very comfortable. bike seat in gym would not adjust.

we reserved this place specifically for the location and the pool for the kids

the parking was also close to our room which was great

we reserved this place specifically for the location and the pool for the kids

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

maybe i would have liked an additional stationary bike in the gym

bed was comfy, mini suite was perfect! breakfast was great! gym facilities were great!

breakfast is way better than any other hotel breakfast i ve seen

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

kitchen and laundry facilities

there was a laundry facility onsite which was convenient

terrible noise from laundry till 12:39 p

can have dogs and have full kitchen

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

and of course there were other people there but i was the only one to have a complaint that my kids were too

there was a charge for the high speed wifi

wonderful staff,pet friendly.

however if you choose to do laundry the hotel does not provide required change to use their

it wasn t too bad of a smell for a smoking room

hallway had a bad odor, very strong smell of dogs, i understand it's pet friendly but it doesn't have to smell

we able to go back into the room the alarm was still on and didnt go off until 7am me and my kids got no sleep

of cigarette from just walking in, hallways, rooms everything smell like pure cigarette and my kids were coughing

no solutions given as guest started laundry at 4 a

high traffic area, right next to the elevator and laundry room so it was very noisy

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

gym and the pool

pool it seems bigger but it was too small

pool was nice

sink was clogged in bathroom. gym is not very well appointed.

no breakfast,small swimming pool.

was no hot tub it was concreted over the pool was a lot smaller than the pictures showed the food in the bistro

parking was not as good as it could have been.

lovely hotel, great bed, safe parking lot, friendly staff!

rooms with uncomfortable beds, was told there was no wifi

on site restaurant and pet friendly

kids had to sleep on floor in lobby till they found a

was of the parking lot from first floor

very nicely equipped suite with good kitchen facilities, ironing board and hairdryer

was very disappointed that the breakfast was not served by 8am

the gym was small but efficient

- it was clean, they provided breakfast, and the beds are so comfortable

friendly staff, breakfast buffet, laundry

laundry close to my room

laundry on site

other than the laundry facilities and the ability to get some breakfast, it's a miss

continental breakfast and free parking

the laundry carts were in the way of the doors

the parking problem,pay $550 for 2 nights and no space to park

was clean, pool is open late, staff was very nice and went out of their way to be friendly

small hotel, everything is close by - parking, room and lobby

gym exercise bike was broken

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

hotel smells really good, affordable laundry that works great

clean facilities, free breakfast, and the vending machines and laundry facilities are very

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

they have a laundry and machines are reasonably priced

they have laundry room

laundry room was clean

laundry facilities

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

she was pleasant and helpful at check in, then offered to call the shuttle van to take us to dinner

laundry room was not well maintained

laundry could have opened earlier

the laundry facility was very good too

the property had a laundry facility

very poor to no connection wifi

only laundry was broken but accepted money

loved the laundry facilities and room

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

only thing was the pool

clean fresh new looking. breakfast was pretty good.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

she noticed my kids didnt go near the bacon or pork sausages

theres a pool, a gym, what more could you want

no laundry room

unkept lady sleeping in laundry room

breakfast not available...staff were personable....friendly and extremely helpful.heh

must offer non pet rooms

they have plenty of parking space and the lot is well lit at night

staff was pleasant, breakfast was decent and pool was big.

the pool

no free breakfast for the kids.

i love the location and many gym facilities

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

i like that there was a guest laundry facility on site

pet friendly

being given breakfast.

big parking lot

never ever take your kids to this place i had to leave early in the morning because the smells are so bad

room clean, like guest laundry, staff friendly

the room and pool was really nice

good location, centrally located. good options for breakfast.

heated pool, free breakfast

no parking at night, there was trucks and trailers parked horizontally that took up 3-5 parking spaces

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

not having breakfast

good customer service clean room, clean towels, and clean bed linens :) parking breakfast started early

was good except for the breakfast

lovely location. staff very courteous and efficient. breakfast was delicious

love the pool needs some attention

complimentary breakfast in

restaurant menu could have had a few more simple options, like kids foods

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

really enjoyed my stay here and pet friendly makes it even better

room was spacious and clean, having a kitchenette is always a added bonus

was able to throw my son a little pool party & noone bothered us or anything

laundry on site

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

had to ask staff to clean the laundry room snd washer before i could use it

social service residents took up entire laundry for entire weekends

expensive to do laundry but the machines all work and actually hold a large load of laundry

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

access due to disability, only downfall for others is that you can hear the ppl talking , near breakfast but

they charge $3 a day for parking but are not in a metro area.

the breakfast was okay

to be charged $3 for parking my car

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

has a legit breakfast, beds were comfortable.

additionally, the new management tacked on a $75 pet fee ' for what

my husband and i got a night away from our young kids and i picked it bc it had an indoor hot tub - most in

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

restaurant / bar closed

the laundry facilities.

asked for a non smoking and non pet friendly room

wasn't enough options for breakfast

continental breakfast was great plus swimming pool

rented this room for the spa tub, i always run the spa before i use it to make sure its clean, when i put it on

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

had a laundry room available

the laundry room is still out of service

could have used a third pillow and an iron in the laundry room .

didn't like that we had to go to the laundry room to get our own towels and rags

official especially the management they were always fair they work with you with payment onsite laundry cool

paid laundry

late night activity around the laundry and vending machine. drug activity

also not being able to do laundry on site same day is a little annoying

pay extra for pet which was never disclosed

we did have the service elevator but needed to travel thru the kitchen area several times a day

lovely bar with great jazz band on sat night

i booked a king deluxe room with a fireplace and tub and was first given a small twin bed on the 5th floor

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

the wifi is horrible

breakfast was fine location was also fine

the gym and pool are out of order

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

they have laundry onsite, we didn't need it this weekend, but that's good to know

suggest that move the ice machines on first floor out to make it a laundry room

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

sauna was broken and very small laundry room

laundry washer and dryer was dirty

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

free parking

restaurant - really slow service for breakfast. meal was so so.

the gym equipment is out of date and does not work probably

location, gym, and pool

location, gym, and pool

the pool and work out room amongst the option to use the computers and the bar

room service , room smelled like feet no dish liquid to clean with only dishwasher soap front desk

no pet sounds either and the hotel was reported full

the loft was like a separate bedroom and it had a full size kitchen

the convenience of having a full kitchen stocked with cookware and dishware/utensils is wonderful for those

the room is a 2 bedroom suite and is around 1200 square feet, including a full kitchen and 2 full baths

helpful staffs! we arrived early at 10am, they let us early check in!! super :)

we booked to break up the journey for the pool and the pool was incredibly overcrowded by 30 kids plus their

location was good for new years activities. pool was great for the kids. room was comfortable.

also disappointed there was no room service for breakfast, only dinner room service

great location, nice to have starbucks in hotel, 20 floors could use two gyms, adult pool....

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

i liked that i could do my laundry, the room was clean and up to date

parking 20 ft

my special needs, always providing me with a room that is very easy to access from the parking area

wifi was poor. kept losing connection.

wifi was a bit iffy and video had to buffer frequently

continental breakfast was very good! wide variety of choices.

didn t really matter to me, but i don t think there s an on site pool or gym

we especially loved the 24-hour availability of tea and coffee in the fireplaced living room

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

proprietors were lovely and they allowed a late check out

poor wifi

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

early check in

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

convenient parking and friendly staff.

booked a non smoking room but we're given a smoking room and the smell was unbearable, windows didn't open so

everything worked fine in the bathroom. the wifi was very good.

sometimes the smell of smoking outside comes in

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

cockroaches, broken glass, dirty rooms, drug dealers, car caught fire in parking lot.

past 8pm, everything starts to smell like weed from people smoking in the stairwells

when we left my friend ripped his bumper off as it got stuck on the rebar in the parking block

non-smoking room reeked of cigarette smoke

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

wifi gave a few issues connecting

great the room was clean and comfortable woke ups in the morning to a nice bagel fruit and yogurt breakfast and

the buffet breakfast was excellent!

breakfast was not good.

called before arrival to request early check in

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

that there was no continual breakfast. and kids were playing in the hallway.

carpets were clean, the gym was newly renovated and nice; it felt clean

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

convenient, coin-op guest laundry

a little noisy with kids running upstairs and up and down the hallway

good comfortable room good parking facility quite surrounding

great breakfast

had to pay for parking.

location, kitchener, laundry facilities and staff

was good, gym facility was pleasing, the peloton bike was a great bonus, room was

very spacious, nice layout, beautiful bathroom and kitchen areas, and an amazing (and extra huge

breakfast was great

high pet fee of $70

location, laundry facility

the bar was closed earlier than expected.

my server was delivering room service while the restaurant was virtually empty

free parking

pet friendly

$20 per night for free wifi (how can it be free if you are paying a destination fee

bartender at the end of the night could not provide my son an itemized receipt for his bar

quiet, even though we were up against the parking lot

was not cleaned on the only day when i was returning there that evening (perhaps a maid mistook a room service

parking lot wasn t plowed

no laundry facilities on site and no continental breakfast even though some websites indicate these

no computer room, no breakfast, no pool

complementary parking

the place is tired looking. the lobby and parking lot and hallways have zero ambiance.

parking was close- that's the upside.

i got room service and they were nice and service was good along with the food

the restaurant and bar is and continues to be our favorite thing to do besides the pool

access to wifi, great air conditioner, and comfortable beds

fees and charges for room service are not acceptable

the space was nice, as was the gym

having a laundry facility

need a better breakfast selection

the room had a full size kitchen in it. and was clean when i arrived.

com, i searched for hotels with outdoor pools and breakfast included

the breakfast staff was also very nice and the food was

also we were in rm 720 by the laundry

we sat at the bar after a long day of tournaments and the bartender and everyone around was just so pleasant

the staff was very friendly. the hotel was clean in the lobby and the room. easy parking

the free breakfast was awesome. it was all very nice!

the pool sign up and the price of the rooms

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

wifi was down and i was not notified until i checked in

the pool wasn't open, and had no bar inside

clean, good location and plenty of parking

i didn’t like that it was so late in the night & some kids were racing up & down the halls.

the hotel was overun with kids that made the pool area unusable as well as the gym

had a last minute request (late check out) and they were very kind and willing to accommodate us

clean fitness center and swimming pool

the pool and laundry facilities are a nice plus

we were able to get a shuttle to and from the airport even at very early hours in the morning

bar / bistro was only on a limited menu when i arrived , so i was disappointed as this was one of

i liked that the shuttle service was available to and from the airport

location and comfortable bed and breakfast was great.

my kids had a blast

pools are family friendly

there was a friendly raccoon checking out the garage at the pool

it was well located, quiet and pet friendly and the bed was very comfy.

wish the breakfast came with our stay

has a laundry room

beautiful seating at breakfast and generous availability of breakfast selections

was not feeling well, and did not have breakfast

clean, attractive, well located, good shuttle service

great customer service from isabella, the kitchen staff as well

loved the bar facility after a long day eating turkey and visiting with family

good communication from front desk about eta of shuttle

and that the pool is by sign up time one hour only

in parking lot and limited parking

price restaurant parking our vehicle for the week shuttle to/from airport

laundry from the prior guest sat outside for a day u til we said something about it and the body

waking up to a hearty and delicious breakfast each morning was an added bonus that made the stay even more

in advance and not getting the room with the fireplace

let the hotel know that we had 6 kids and at 8pm we were being told by the downstairs people to be quiet

let the hotel know that we had 6 kids and at 8pm we were being told by the downstairs people to be quiet

there was an annoying noise from the laundry room that adjoined my room

upon room change, i was placed directly across from laundry

my carpet was soaked from a leak in the laundry room

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

was close to the laundry room so it was always very loud

clean neat rooms, friendly staff and breakfast was decent

great stay and park deal that includes up to 7 days parking.

parking lot needed more attention for snow removal.

excellent customer service as well as a delicious breakfast buffet

i wish i had brought swim wear for the pool

happened to be a youth convention with 150 adolescents, and i was given a room on a floor without kids

the pool was empty for the kids and east access to several things

no restaurants were open. had room service for dinner and it was great.

the kids were very disappointed to learn there wasn t a pool

the room service menu was weak

also laundry facilities are listed when i booked it they have none

plenty of parking and there is a variety of cuisines locally to suit most tastes

no shuttle to the airport, so i had to pay 16 bucks for a cab for a less than 1

in this day and age, i shouldn't have to pay extra for wifi

is no shuttle, and the cabs cost a minimum of $16 for a five minute ride from the airport, so what one

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

safety concern for kids

staff quiet no state supported junkies breakfast!!!

i like the rooms and access to the gym and laundry services

everything especially the guest laundry.

laundry room and gym facility downstairs

thank you for free laundry machines

was sunk down on one side they ran out of laundry detergent for sale airplanes go directly

i didn't like that breakfast was not served until 630am. i had to catch a 620 am shuttle.

. the hotel was close to the airport . they offer a shuttle service. nice staff ud83dudc4d

rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport, shuttle

wish pool was open kids really want to swim when we come.

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

chlorine level in the pool was extremely high

close to airport, van shuttle so easy with little wait time both & back

breakfast. bed layout. friendliness of staff.

owner let me check in early and did my laundry for $5

wifi and tv did not work, and there was no signal to even use data

they are pet friendly- they are not

the new bed and clean linens and carpet free wifi

i didn't understand the wifi