poor wifi

proprietors were lovely and they allowed a late check out

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

early check in

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

but it s obviously more of a bed and breakfast than chain hotel

bed & breakfast

breakfast was quick grab but other than that everything was beyond our expectations would

love the fireplace and decor

service was good and the gym was a nice bonus

then the third visit, i asked for a late check out at noon

overall property very nice and staff great. early check in was great and smooth.

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the breakfast was delicious, with every nourishing food imaginable

i cooked in the room each meal, including breakfast

let s move on to the pool and hot tub

- it was clean, they provided breakfast, and the beds are so comfortable

a good range of breakfast options

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

tons of parking & not far to go for restaurants or shopping

room service should not be per request.

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

nice bar and restaurant with patio

very pretty grounds, interior. comfortable, clean. excellent breakfast. good location.

the pool was empty for the kids and east access to several things

the room service menu was weak

i enjoyed how pleasant room service was and enjoyed the shuttle

fitness area and pool

friendly, plush bed and pillows, bar and grill, room service

thought the room was very clean and the option of room service was great

plenty of parking too

clean fitness center and swimming pool

of stay was a brief getaway to enjoy the pool , have a nice dinner and take advantage of the gym then close out

pool a little small

has a laundry room

the pool was chilly but still great, and the hot tub is so awesome i didn't want to leave

pool, gym, atmosphere.

also, maybe add a shuttle to the hartford amtrak station

breakfast was a bit of a disappointment

great location with a great bar and restaurant.

customer service , very informative and helpful hotel has bar , a place to eat , a pool and many other amazing

chlorine/ph in pool was very high and burned the kids eyes.

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn t seat us

spacious rooms. free and frequent shuttle to airport.

the pool and laundry facilities are a nice plus

i liked that the shuttle service was available to and from the airport

the breakfast wasn’t complimentary. would have been nice to eat for free

the shuttle from airport was not available when we arrived

made the shuttle available to take us to chilis 3 miles away

also we were in rm 720 by the laundry

the room was exceptional, bar was great & breakfast was nice.

clean, cozy and spacious rooms. good breakfast. big parking lot. speed internet connection.

very clean facilities. ample parking.

that the pool close at 10 it should close at least 11:00pm

front desk clerk laundry shuttle

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

broken ice machine, one elevator wasn't working, pool was not open, bar was closed also.

for services not used such as parking and had $20 incidentals added for what i am not sure given i used

my carpet was soaked from a leak in the laundry room

was close to the laundry room so it was always very loud

perfect stay spot for a bicycle tourist: guest laundry

upon room change, i was placed directly across from laundry

the breakfast options were adequate. on-site laundry was a plus.

laundry from the prior guest sat outside for a day u til we said something about it and the body

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

room with kitchen

breakfast selection

room was clean and the fireplace was a nice bonus during these cold winter months

having a laundry facility

the breakfast was great

the 2 level bedrooms plus having 2 bathrooms was the best and the complete kitchen ?

no plastic plates to be able to bring breakfast to your room

coffee was just ok and the photos didn't make me aware at the time i had a full kitchen i thought it was just

the breakfast and the pool were great.

parking lot needed more attention for snow removal.

parking was terrible. not enough parking. had to park at restaurant next door.

excellent customer service as well as a delicious breakfast buffet

the pool area, i can't think of nothing else.

also laundry facilities are listed when i booked it they have none

exterior is run down the parking lot is ripped up, there was trash on the grounds

cheap great wifi next to the airport and terrific food spots around here

literally across the street from airport parking

is no shuttle, and the cabs cost a minimum of $16 for a five minute ride from the airport, so what one

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

had considerable difficulty connecting to the wifi

have to pay for wifi and breakfast

free laundry

quiet, nice staff, free laundry, location

i like the rooms and access to the gym and laundry services

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

everything especially the guest laundry.

manager and staff were very professional, the room is very spacious, parking, and access to the gym

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv

i truly enjoyed and even took pictures for my kids

breakfast was adequate. staff was exceptional!

the gym area was clean and serviceable equipment

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

proximity to family, cleanliness, size of room, great breakfast choices, pool, comfort of bed

in it ud83dude35 ud83dudcab and we were disappointed with no workout area not even a small gym with some

free airport shuttle

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking parking parking to xl center .

old and abused furnishings. strong smoking odor in non smoking room. towels stained.

also my car was hit by another car in the parking lot

wifi is worse the dail up

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

sometimes the smell of smoking outside comes in

convenient parking and friendly staff.

clean, comfortable bed and friendly staff. plenty of parking ud83dude0a

smoking room

laundry facilities were closed

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

dated, laundry was laughable, breakfast offering was terrible

the pool is never open , the facilities lack ice , laundry ,,often etc.

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

close to rail & buses not far from city centre laundry facilities

had a laundry room available

the laundry room is still out of service

lost some point because of the laundry room

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

free breakfast

pool wasn't available

pet friendly and very convenient.

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as

why charge for the breakfast when it should be free for all guest that stays at the hotel.

also not being able to do laundry on site same day is a little annoying

very unfortunate for the price that the hotel does not offer any type of breakfast offerings or room service

the website showed a fireplace in the room' there was no fireplace in our room

your hotel, especially the fireplace in my room

fireplace is lovely to have but the blinking candles were just wierd; if they had just stayed on it

from the front desk staff, to the housekeeping staff, to the amazing woman who set up the breakfast buffet and

i like the complimentary breakfast

the loft room was incredibly spacious and comfortable and the kitchen was well-equipped

kitchen, living room & bedroom on different levels

breakfast could be a bit more imaginative but was fine, overall

no pool no laundry room no workout room like it said

the maid service. the laundry facility and the fact that we had ants and encountered a roach

laundry onsite is convenient but you'll need to bring quarters

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry and exercise equipment in operational for indefinite time

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

kids love the pool

everything was clean the kids loved the pool

kids love the pool

was traveling with my son and we were very disappointed that the pool was closed for repairs during our stay

also disappointed there was no room service for breakfast, only dinner room service

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

friendly bar also

staff were great and the restaurant and bar were amazing

the rooms were spacious, and the hotel had an adequate continental breakfast

breakfast was poor. same old stuff but no fresh fruit. poor choice of cereals.

good variety of breakfast, kids and adults were satisfied

it was a smaller inn which made it so much nicer with parking and getting breakfast

biggest issue was the wifi was terrible

wifi was very slow

bed was comfy. breakfast waa very good. staff were friendly and helpful.

to figure out how to get room service

free parking and great location

across the road is a nice bar called fork and fire that serves decent food and drinks

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

the hotel has a large parking. staff were very professional.

the breakfast was first rate!

oatmeal is back at breakfast !! staff were all very helpful and pleasant!

) pool area was very small

comfy bed and room. great location. free parking.

liked parking on premises that was free

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

it snowed while we were there and the parking lot was never plowed

the wifi is strong and it's close to the airport

of cigarettes inside a non smoking room

location, parking, customer service,

we had a no-smoking room, which was fine, but two nights of our seven-night stay, there was a lot of tobacco

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

the parking was close to the door and well lit

wifi wasnt explained but rush in by clerk. most of clerks were great and overnigjy guard

indoor swimming pool is adequate; too small to swim laps, especially if others are in the pool

terrible noise from laundry till 12:39 p

kitchen and laundry facilities

there was a laundry facility onsite which was convenient

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

clean, quiet, helpful staff, comfy bed, full kitchen, able to get a dvd player.

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the dryer in the guest laundry room tore 4 of my

hallways had a lot of dirty laundry all over floors

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

the hotel is dated. needs cosmetic work. no pool gym was closed

missed breakfast because it ends at 9am. not even any coffee in lobby.

bed was very comfortable, continental breakfast was no good, staff was exceptional

they didn't have breakfast or a gym

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

sauna was broken and very small laundry room

laundry washer and dryer was dirty

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

pool, room,breakfast

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

open breakfast until checkout

when there was six empty rooms from my room up i had to rent it that far away i asked how old the kids had to

everything was clean the rooms were nice and presentable pool was great for small kids.

well appointed rooms. good breakfast

it has a pool, fitness center and laundry

heated pool was very chilly

pool spa gym

very good location. easy parking.

i like the complimentary breakfast, and pool, fitness room available too

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles

it s quiet, good location, had laundry room

the laundry room wasn't free to use and only had one washer and one dryer for the whole block

parking was right outside the room

very close to the interstate highway and the best part is the property is pet friendly at no additional charge

close proximity to restaurants and stores. laundry worked great.

the location has handicapped ramps, an interior courtyard of sorts, and a laundry room

the motel has a guest laundry room, with some vending machines

also the wifi signal was so low

missing), door didn't shut well(left a crack), bed close to the ac unit(a bit scared leaving on), wifi

the hallway outside was squishy wet (from the laundry room)

the room had a slight tinge of dirty laundry on a hot summer day

once we brought piled up used towels to hotel laundry

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

so clean. pet friendly! :)

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

heated pool

friendly helpful staff. excellent breakfast and surprise of happy hour

the pool was great

there were kids in the hot tub jumping and splashing

we had a great server at the bar who was on his first shift ever

would have liked breakfast included with my stay but the prices were reasonable and my kids and i had a wonderful

there was ample parking and it was conveniently accessible to the hotel's entrances

elevator didn t work .. kids were out if control in hallways

the bar was not open except for in the evening

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

really liked the full kitchen setup

wish they had an oven in the kitchen but everything else was great

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

kids enjoyed the pool, and the breakfast

didn't realize i booked a room with one king bed and we are a family of two adults and two kids

was no one at the checkout desk and i asked on of your employees who was setting up breakfast for help

very clean nice size pool for the kids and the breakfast was great

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

loved the laundry facilities and room

only laundry was broken but accepted money

very poor signage and very poor entrance driveway to enter parking lot

place with great staff and an excellent breakfast

24 hour gym, 24 hour snack store

the family monopolized the entire lobby/ bar area leaving guests no space for enjoyment

the 3 machines in the gym, one treadmill was not working

easy check in, pool was warm and clean, facility was very clean,

very clean and staff was very pleasant. the pool and hot tub was great

the laundry room was clean and easy to use for my daughter's field hockey gear

guest laundry available

pool and gym were fine - gym would be better with all-in-one machine or smith machine but dumbbells

wifi was good but we didn't use it much

sack breakfast was ok.

hotel is not in a good location and they kept the pool closed when the kids wanted to swim.

room was also comfortable, queen studio suite with kitchen supplies, flat stove top, fridge and freezer, and

the pool area had some litter

breakfast could be a little better

only thing i didn t like was that the pool and patio closed at nine it should ve been a little later, but

however if you choose to do laundry the hotel does not provide required change to use their

allowed pet

there were very noisy families with multiple kids making constant excessive noise

comfortable, clean beds in a nice big room. wifi strength was surprisingly good.

it was a spacious room. comfortable for my kids.

laundry room was not well maintained

the property had a laundry facility

the laundry facility was very good too

laundry could have opened earlier

our room had no smoking sign, but this evidently meant nothing

could have used a third pillow and an iron in the laundry room .

-paid/laundry and vending room

bed was hard & tilted to the side, everyone s laundry was outside room on floors for housekeeping

didn't like that we had to go to the laundry room to get our own towels and rags

late night activity around the laundry and vending machine. drug activity

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

able to pay cash upon arrival, pet friendly without the hassle, pool was nice for small kids

the breakfast was really good with many choices

breakfast was excellent

they have laundry onsite, we didn't need it this weekend, but that's good to know

suggest that move the ice machines on first floor out to make it a laundry room

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

bugs, laundry was dingy, called about a bug being in bed

also, there is a shuttle that will take you anywhere within a 5 mile radius

the pool was nice and much time was spent there

lots of parking.

also they had a nice little sports bar on site

very clean and the parking garage was free. very nice amenity.

too), you can t pay for those chargers in the garage)) but, you have charging stations on a parking lot

great room with everything you could want, great breakfast, great staff (except see below)

breakfast was not great and the coffee was awful there was no half-and-half or liquid cream for the

was good, hotel is spotless as it was opened only this spring, nice staff, great warm pool and hot tub at the

room clean, like guest laundry, staff friendly

chose this hotel for the location and the ev charger

the pool area was clean and well maintained

very comfortable room , a big bad and nice shower ' free parking

no parking at night, there was trucks and trailers parked horizontally that took up 3-5 parking spaces

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

i like the small work out room and pool

the staff was really friendly and helpful, and breakfast was amazing.

was perfectly clean and quiet, pool was sparkling, complimentary breakfast was very nice

spacious downstairs with a large dining table, couch, and kitchen

plenty of parking

the tv had limited cable channels but wifi allowed us to stream tv from our phones to the tv

should have some paper towels or hand towels in the kitchen

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

hotel has no laundry room, no gym, very dirty floors, old mattresses with urine stains, no dining room or

parking was a little tight and wasn t able to get the continental breakfast

i wish breakfast would have started earlier, before 7:30

in the lobby they offered continental breakfast

comfortable clean room with plenty of space. large free car park. very good buffet breakfast

great location. nice and clean. staff very helpful. pool and gym is open.

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

i did not tralize the distance from parking to hotel bevause i had just fractured my ankle

great location. nice and clean. staff very helpful. pool and gym is open.

wish the bar was back open!

there were laundry machines

looked like the laundry just got done

place smell bad and other guest were loud.... laundry is not clean

wifi was very bad

wifi wasnt free, and it was slow connection.

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

staff was great free breakfast was so easy with the grandkids, pool was very nice

parking spots are way too tight

location, staff was great! breakfast is always good!

got the very last place in the parking lot

nice place to stay. plenty of parking room. shoppin close by. well kept place inside and out.

breakfast was really good. comfortable bed, clean room & bathroom. easy check-in & checkout.

breakfast was great!

wifi was very slow

this is a relatively new hotel, they still haven't completed the laundry room

the wifi was missing since their computers were down.

breakfast was great

good amenities: parking right in front, breakfast included with various choices

room service was not every day and the drain in the tub did not drain well

laundry facilities weren t utilizable

laundry room came in handy

location, the beautiful decor throughout the hotel, speedy room service and friendly helpful staff

the location is perfect, located in the same parking lot as the basketball hall of fame and less than a $10

pool, gym, right beside basketball hall of fame, right beside pizza/pasta place.

brightness comfortable access to things like computer gym laundry breakfast quit no

the pool wasn't open when we arrived for our stay and also that the choices for the free breakfast was

good setup for breakfast.

parking spots a little narrow. cars doors can hit yours easily

choose from we were there for 2 nights, the room was very clean, the pool was so relaxing and the kids enjoyed

hotel is very nice, just not suitable for young kids

kids jamming up the elevators all night playing games with no staff trying to control that issue

pot were old and chunky (i suggest changing them daily or putting them in the fridge), and the room service was

wifi in the garage to interface with the app for charging electric vehicles

the pool is a great size for my kids to go swimming

no laundry room.

important details when traveling with kids

service not up to previous msrriott service - room service

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

pool was closed, more restaurants

a laundry machine for guest use (not free), the staff was helpful, the included breakfast was nice,

laundry not available, soda machines and ice machines on 3rg floor. not convenient

hotel was well maintained. had a nice pool too. liked the laundry.

good parking, great laundry

on-site laundry was a great convenience

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

on this trip, i needed laundry service, which they do not have.

laundry is available for small price, very convenient

corner room next to laundry too loud

there was a laundry center, fitness center and pool

laundry facilities on premises

not enough towels and when we asked for more, they gave us one pool towel

i wish they had indoor pool....

i stay before the summer so i don't get to use the pool, but they have a pool

pool was not open and just toast and a coffee for breakfast

laundry didn't work and messed up my day.

laundry facilities, kitchen,

laundry basket if you needed to do laundry

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

great free laundry facilities.

laundry room exceptionally clean

one washing machine out of order in laundry room

we also used the laundry room, which was very convenient and efficient

very clean...staff was friendly and helpful. breakfast was delicious!!! pool was awesome!!!!

kitchen could have a few more utensils, forks,etc

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

t like, the no one tell me anything about charging for the parking also taking a few deposit not

reasonably functional gym

the breakfast it was convenient, the breakfast restaurant staff were friendly always had a smile

laundry facility on site

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

the bonus for us was the coin operated guest laundry which made travelling easier

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

we were able to get early check in which we were very grateful for

the pool was amazing.

we had 2 adults and 2 kids

the heated pool was great for the kids to help burn off energy

and daughter loved the breakfast

the pet charge.

fight in the parking lot at night, loud guests until very late, shaky clientele.

breakfast was delish, evening food was great too

i liked the set up of the room. lots of space. the breakfast was delicious too!

room next to laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

the pool the room... breakfast on the go was great!!! i was always in the go

nice pool