that the pool and jacuzzi was not open .

we were worried the store and bar would be over priced but it wasn't expensive at all

couldn t connect to wifi

room service menu is very small and they don t run 24hr

pool very over-crowded with kids, so unable to relax

asked for the quietest room and got one that backed up to the guest laundry and ice machine

there was nothing that we didn't like. staff was friendly and plenty of parking.

had to leave early 5am and loved the to go breakfast bags! great idea!

a warm swimming pool

great location near my planned visit, out of city.. parking was good with handicap availability

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

the quietness and the hit free breakfast.

lot of people took up two parking spaces because they didn t stay within the lines not a lot the hotel can do

there was also an awesome lounge chair which one of the kids decided to sleep on instead

breakfast was excellant, but the main thing was the comfort of the bed. very comfortable.

laundry is more experience than that at best western

the pool is nice, but it s very very very small and very loud even with two kids in the pool.

like the parking, communication, breakfast environment but not the self room care that was done all by

loved that the pool was open(had to make appointment)

the parking lot

our fireplace and microwave did not work, but we were there only 1 night and mainly to sleep, so we

was great very clean, good breakfast, kid friendly pool and a sauna, also pet friendly

water slide and pool for kids staff was awesome very new remodeled rooms fresh carpet!!

pool was awesome nice for the kids

i was looking for something close to the casino without paying the casino prices

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

waiting for towels until the next day because laundry was not done

laundry hanging from balconies

the laundry room was very dirty

not sure if they don't do laundry or what

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

the room was very cool with the ice machine, fridge and laundry basket.

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

it is clean and has very comfortable beds, and a nice little kitchen area with a full size refrigerator

kitchen. were a little hard.

nice staff, and the free breakfast is good

pool was just a little on the smaller side, but overall was a great place and the kids had fun!

only thing needed is better lighting in pool/whirlpool area

the pool was closed and that was the only reason for taking my 4 kids to this hotel

there was never more than 5-8 cars in the parking lot at the time of our stay

laundry could have breed machines, laundry product out of order and no bar to hang clothes

parking was great since i was pulling a trailer. breakfast was great.thank you

location - parking

pool was warm and the grandkids loved it

the pool was clean and fun for us adults as well as the kids, and the staff were very friendly

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

no light in laundry area or soap available for purchase, not sure if the machine even worked

they had a hot breakfast, jacuzzi and pool

the jacuzzi in indoor pool area didn't heat up more than lukewarm

lots of parking even for bigger vehicles

the free laundry washer and dryer was a great bonus for travelers on a long journey

our second time staying there and would do it again. the laundry service was great.

lots of space, free laundry

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

welcoming staff, free laundry services

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

breakfast was on point i like that everyday it was something different we can make our own waffles

parking is atrocious

breakfast is limited

great hotel, kids loved the water park.

greaqt water park for our grand kids

spa tub in room

my kids love the water park

we had 3 kids with ages ranging from 5-10, very kid/family friendly

and employee was so loud dog laundry at midnight

great location. not busy. microwave and fridge in room. laundry facilities available.

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

no clock..no kleenex..no laundry bag.

construction crews that put their work trailers in the very front parking in front of the main door instead of

me for the upgraded wifi

clean and right off highway. pet friendly.

pet friendly with no surcharge for pet. simple, common sense room with pet safe flooring.

that the pool was closed

pool, great hot complementary breakfast, free use of massage chairs, and good location

free wifi, breakfast was nice offering

it was cheaper then most hotels, had breakfast which was different way of doing it because of covid but was

enjoyed the pool and spa

the very cold pool burrrrr!!!!

breakfast was different every morning

i'm just a mom wanting to keep my kids safe

appreciated the microwave and fridge in the room, all the towels in the pool area, the kindness of the staff

parking lot

breakfast great location great staff nice pool area there was nothing that i didn't like about it especially

breakfast

i enjoyed the daily change of breakfast selections

breakfast was filling and delicious

great breakfast!! super easy check-in & out!

the pool was closed, and the kids were really expecting to get in.

the pool is small and safe for kids

pool area bigger, hot tub

convenient location - parking - overall structure appearance - room comfort and cleaniness

nice pool. should have brought my swimming trunks.

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

the free breakfast isn't anything to write home about, but it was adequate for a quick bite before check-out

hotel needs to work on it's wifi service and better parking when there booked up

breakfast is always make your own waffles (which i love) rooms are always clean

parking lot should be twice the size of the current one, which causes the lot to fill up much

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

person walking around in parking lot when we got there, late that night and in the morning when we left

there was a strong smell of smoking through out the building

musty smelling hallway leading up to room from back parking

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

the room was very nice. the bar & restaurant were very nice.

couldn't use the pool because of soo many kids

no free wifi

only king size bed left with my two older kids

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

laundry component has been under construction for a month and not available for use so that is one

laundry onsite

working laundry machines and not having to clean my own room .

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

that it had cheap laundry on site and smoking rooms available.

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

very very slow wifi, even on off peak hours.

the parking lot was filled with out of town mexicans who were working seasonal jobs (looked like a camp

room smelled like stale cigarettes and we got in late and there was a lot of traffic in the parking lot

the pool area was nicer ucb m

breakfast not the best but can deal with that

the location and hard to find parking. new to area and wanted my vehicle as close as possible.

parking good

was quiet except for the people playing music in the parking lot but that ended around 10 o'clock

allowed early check in. assisted with tv

the air conditioner was awful. no laundry room

also the breakfast selections are limited to basically waffles, yogurt, and cereal

there definition of contenintal breakfast was interesting.

did not stay for breakfast had drs appointment early in am very clean and comfortable will be staying again with

the wifi is the strongest on the front desk when you move inside the property there is almost no

pool area was clean

room service

lots of breakfast choices, items were replenished frequently. we loved the pool and hot tub

breakfast was typical hotel fare

parking was crowded

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

downfall was there wasn t change available for vending machines and to do laundry

pool hours were very appreciated and having laundry service

the hot tub was hot and the pool facility (while small) was perfect for our young kids

could have used a few more utensils and some paper towels in kitchen.

laundry room in the main building was nice , staff were very nice

the pool was tiny

breakfast was great. kitchen had all of the cookware and dishes i needed

it was good....the small pool was closed...i wouldn't have used it anyway...

pool area was very small and not private.

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

breakfast great!

breakfast was superb

comfortable bed, nice sofa and kitchenette. also liked the location.

breakfast person was great

breakfast was good rest of the staff and met was good

clean, friendly staff, great breakfast

great location and breakfast, clean and so comfortable.

great - staff - food - location - breakfast - friendly staff

the pool was alittle bigger

hotel hired snow shovelers to clean up the parking lot

please salt/sand parking lot. the ice is scary when trying to carry luggage, bags, etc.

decent breakfast, free wifi, and good location

lack of parking, especially boat trailers or business trailers. cramped.

would appreciate light breakfast

kid friendly. has a laundry room.

there was laundry, office area and workout

it is very clean, updated recently, wonderful breakfast choices, and a nice pool and hot tub

with our 2 little kiddos and the room set up was perfect, the pull out couch worked great for the kids, and we

could have extended the pool hours as it was super busy with kids most of the evening

that they don t have a laundry machine s specially when you stay with a kids

no laundry facilities

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

microwave in the rooms and going outside to do laundry

chose this hotel because of laundry facilities- and no laundry

everything beside no shuttle to the airport

the shuttle is free snd 24/7

arrived a bit later than expected, but they gave us a 2:00 pm late check out which was nice

parking lot was icey and slippery

no pool no laundry breakfast outrageously priced

laundry option

no free breakfast

wish they provided breakfast

the breakfast was convenient

suite with full kitchen and couch

no hot tub, and the outdoor pool would be unusable 8 months out of the year.

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

wonderful breakfast and friendly staff

the size of the room and full kitchen for the price

room was right across from kitchen and laundry room and close to front desk

the swimming pool was very clean and well kept

i wasn't able to log into the wifi so i just used my mobile hotspot

nothing fancy but nice rooms, easy parking, accommodating staff

was there on business and the wifi was down

parking and accessibility was appreciated

very nice place. convinient food and bar area. nice gym and pool

this is the first time we utilized the pool and hot tub and it was very nice

nice abs clean place. staff was very nice. easy to get to. free parking.

great ambience as you walk into the lobby. huge pool. decent gym with free weights.

which means sometimes laundry gets started up to days later

loved that there was a laundry room available.

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

the guezt laundry took way more then the $2 it said it would cost.

work out room is attached to the laundry facility which made it

love the location close to normandale lake and having the free laundry facilities was really great

location, kitchen in the apartment, nice and helpful staff, laundry room

loved the pool, hot tub and free laundry service

i also appreciated the free laundry machines and workout space

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

was helpful with being understanding about kids being hyper ,driver on easter got us to lightrail to make it

24/7 fitness a plus. room was quiet and comfortable.

kids loved the swimming pool and hot tub. very clean and quiet.

my kids loved the pool and the hot tub

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

pool wasn't open which wasn't posted on their website

there was ample parking

no breakfast or pool

easy going and no pet fee

thought that room service was a given.. apparently you have to ask

awesome hotel, great value, close to amenities and free parking.

beautiful room. no pet fees.

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

also wish pbs kids was an option on tv

we heard what appeared to be a child or pet running back and forth in the room above our room which made it

access to food, drinks. loved the airport shuttle.

room service to clean up broken glass didn't come up after 3 trys we did ourselves at the end.

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the breakfast area was clean and a variety of choices from hot and cold

also requested room service for one of 3 nights and that didn t happen and also experienced your elevator

clean room, friendy staff, great breakfast, gym

wish hotel bar and cafe stayed open later that weekend (midnight would be nice)

large room. room service. coffee and snacks available for purchase in lobby. fridge in room.

not for family with kids, double size bed, too small.

missed the return shuttle from the moa and had to take a cab

didn't get a crib like we asked and one of our kids had to sleep on the floor

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

quiet - it is a business hotel and i never saw or heard any kids

especially the front desk woman who had her kids at work with her stuffed in the room across the hall from me

loud tv & radio, jumping on bed, kids running, baby crying, parents yelling, dog barking in the hall being

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

they questioned my reservation, they said i did not have a pet friendly room and tried charging me $50 even

it was a little hard to get to the hotel with the shared parking lots.

had guest laundry and a hot breakfast which was really good

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

the shuttle drives were very

pool cleanliness comfortable bed

whatever laundry detergent you use made me itchy all night

registration was unprofessional, folding laundry at counter

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

so those need to be kept separately when doing laundry

$25 a night for pet a little high in my opinion

eggs and potatoes in the evening a couple of free drinks were available if you wanted them gym had enough

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

the breakfast buffet was beyond excellent

we liked the sink in the bar area, and expecially the one in the bedroom

no info in the room like how to hook up to wifi

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

we asked them if there was a laundry room and for extra toilet paper

clean, modern room. great amenities of in room kitchenette and shared laundry

the room we had was next to the elevator and laundry so it was noisy all night

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

i liked the workout room and the laundry room

hotel had a nice pool and hot tub

i did feel the fitness room could have used a little more updating/attention.

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

staff was friendly & there's onsite laundry

parking was a bit inconvenient compared to lobby entrance.

breakfast was awesome they had eggs and sausage links

was a lot of noise coming from the laundry or maintenance room above

location- free shuttle from the airport can t be beat

towels in the pool area both times we went down there to swim

the restaurant was closed for dinner and drinks but what got me upset is the the kitchen could make you breakfast

pool and hot tube to cold

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

clean room. polite staff. decent parking accommodations.

staff were very mean and the shuttle was not running every 30 mins as stated.

flooring around the pool is extremely slippery when it is wet

' then the rest of the weekend is rest and relaxation and the in house bar and restaurant is a nice convenience

great rooms, good size. gym was well equipped. pool and hot tub were open. nice stay

i reserved the hotel - it says free wifi

pool is small and has a capacity of 8

clean, friendly helpful staff, good vibe with other guest. breakfast was great.

hotel was quiet, well maintained, staff was extremely friendly and professional, breakfast had turkey products

clean. efficient shuttle service. friendly staff.

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

pleased to find full size refrigerator and kitchen sink in our room

well appointed with a small kitchen and liked having a couch

airport shuttle we were told would be available the morning of checkout was not available because staff

laundry could be improved.

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

also, the pool says it's adults only after 10pm, but there were really obnoxiously noisy kids in there well

the cost of breakfast!!! although it was delicious!

the bed was super comfortable and the breakfast was fantastic

staff was really easy going and to top it all off you get free laundry

do laundry for cost of soap and everything you need is in your room to

room was above average, good size laundry facilities, kitchen space came stocked with basic cooking pan and

we loved the fact that you can do free laundry, borrow kitchen items and access the candlewood cupboard

everything! from the kitchen to the gym free laundry and all!!

location! like being next to the southdale mall. like the pool and hot tub

hard to find parking for the day, it was too busy.

clean. good location. free parking

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

the bar in the lobby is good

breakfast is great and having the laundry was really helpful

it was also really nice to have a pool, hot tub, workout room, and laundry room

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

coffee maker, poor wifi, and tv had to call for help

beds were excellent, the lobby is gorgeous, and the breakfast nutritious and plentiful

clean, guest laundry convenient, location good

they pervided a laundry room

could use a table in the laundry room

50 in laundry in cash and receptionist could have cared less, no sign credit card only

i did laundry while there but had to lean up against the wall b/c no chair was provided

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

the staff in the kitchen working the breakfast area were extremely friendly!!!

i also thought the pool and the breakfast was great

nice pool and hot tub

breakfast, laundry

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

laundry being on site 24 hours big plus. the housekeeper sure tidy with the best.

laundry room

laundry on the floor

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

the parking lot was a little bit of a mess, icy areas and slush.

parking spaces were taken up by big containers.

the breakfast was amazing

nice room with comfortable beds. swimming pool was warm. very clean. good breakfast.

would have preferred for hot tub to be outside, there were lots of loud kids in the pool area which prevented

the 17th floor; bed was very comfortable, room was clean with no odor from the air conditioner, pool stayed open

the pool was wonderful, and the food at the restaurant was amazing

lack of broader shuttle service major problem due to out of the way location

there was plenty of parking for us who travelled from out of state

they also had a very nice laundry facility

i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

laundry room was clean but you need to bring own soap

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

making reservations didn't say kitchen was under construction

pool staff breakfast hotel was clean

my kids enjoyed the pool and the muffins for breakfast

i wish they had laundry machines in addition to send out services

great gym & pool

shuttle from airport was gross and smelled bad. also, it should run more regularly.

exceptional dining service and room service

room service too expensive. i was sick and purchase a small bowl of soup for $16

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

breakfast offerings were extremely limited. expected at least some fresh fruit.

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the free shuttle ran late... but hey it is free

when arrived at front desk ask for early check in, this shuttle driver turn out to be desk manager, and gave

had trouble finding laundry room and there was not change machine there

thw only thing lacking is a laundry room at rhis ptoperty!!

no laundry room and the wifi was terrible.

used the laundry facility and put my money into the dryer and the dryer didn t start

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

the beds were comfortable, and the gym was adequate.

like the room, the breakfast, the workers, my boys love the swimming pool

and a laundry room

i stay here every year for our family trip because you guys have a kitchen

that it seemed so new and clean. breakfast buffet exceeded expectations.

greta breakfast choices with small changes for multiple night stays

the kids can t wait to go back and stay when it is warmer to get out and enjoy the basketball court

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

there was free self-serve laundry which was an amazing perk

had a workout room, pool, and laundry if needed

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

easy check-in responsive staff laundry facilities

good laundry facility

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

friendly workers and people great environment great location very clean room and building breakfast was

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

nice pool and big hot tub

i enjoyed the gym and swimming pool.

pool and hot tub, rooms were clean and beds comfortable, coffee available, needed a clothes dryer

called down to learn that we were above the laundry

in lobby, mini market, comfortable beds, renovated rooms, large pool and hot tub area, great

disappointed there was no hot tub but the salt water pool is very nice

the bar tender was also very friendly and our service in the bar and room service was fantastic

the gym area very clean and smelled very nice

provide at least continental breakfast for kids with that price per night.

no hot tub or spa as advertised

kid friendly with lots of activities for kids

my kids had more fun than we expected

wish the pool opened at 9:00am.

no little shop, mini bar in room, or vending

to call room service did not work

facilities like the pool are closed, as to be expected, but the bathtub was deep enough for a good soak

spacious room, gym, pool, immediate, safe access to moa

the kids loved the pool

friendly staff, free tea and coffee in reception, clean, laundry available

pool was well heated

stayed one night with our 2 young kids and dog

is perfect for our 5 days of stay with our little kids

the kids loved the pool and so did i

had to walk across street for laundry and pay for breakfasts

the hotel amenities - specifically restaurant (breakfast) and gym - were top notch for a room for this price

due to covid, the bar and restaurant were closed. luckily there is a good restaurant next door.

had to get 2 rooms, it was my husband, myself and 3 of our kids

staff was great we got there early, they allowed us early check in and parking