our second time staying there and would do it again. the laundry service was great.

the free laundry washer and dryer was a great bonus for travelers on a long journey

lots of space, free laundry

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

welcoming staff, free laundry services

we had 3 kids with ages ranging from 5-10, very kid/family friendly

no free breakfast. see comment above

water park excellent!!

the water park

my kids love the water park

no clock..no kleenex..no laundry bag.

to everything with a discounted price and pet friendly and nothing much less than the more expensive

no free wifi

construction crews that put their work trailers in the very front parking in front of the main door instead of

wish there was more truck parking or a little shuttle

no light in laundry area or soap available for purchase, not sure if the machine even worked

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

the pool and hot tub were nice and relaxing. breakfast was pretty good.

staff, breakfast and clean rooms

of people staying there, if we had access to an area where we could have all sat to visit and eat breakfast

laundry could have breed machines, laundry product out of order and no bar to hang clothes

location - parking

kids play area in the lobby was great. good selection at breakfast.

great front desk staff,great breakfast, clean room and very nice quality of towels.

pool was warm and the grandkids loved it

they took ownership of the pool area

friendly staff & excellent breakfast

the kids had fun in the pool

breakfast was cold not cooked fully

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

the pool

the pool was closed, and the kids were really expecting to get in.

we first got there, the pool was under maintenance

i got to breakfast late but was still able to eat

wish there was more parking spots at the front of the hotel and that hot breakfast options varied instead of

not far from us bank stadium,the staff is great and i love having access to the pool and hot tub and not far

we loved the late check out time of noon, and the free hot breakfast

the driveway into the parking lot had large holes.

hot tub in the pool wasn't very warm.

clean. decent pool for the kids. hot tub was very hot.

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

our comforter smelled like pet urine and the host didn t believe me when we told here

restaurant and bar were under remodeling. they had a limited menu and bar set up.

also were we parked our vehicle a man at night was approaching the vehicles in the parking lot checking the

pool and spa were nice, breakfast sandwiches we purchased at the front desk were good

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

downfall was there wasn t change available for vending machines and to do laundry

pool hours were very appreciated and having laundry service

across the parking lot from dunn brothers coffee & culvers, which also has great coffee

everything except the small pool.

, staff was rude at pool closing time for kids, when clearly we were the only ones using pool area with another

parking lot was terrible

i liked the openness of the rooms and the adults only access to the pool from 9-10

the outside parking was convenient

the breakfast was wonderful with lots of choices

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

workout center and laundry facilities were exactly what i was seeking in my stay

laundry component has been under construction for a month and not available for use so that is one

laundry accessibility, honestly that's about it.

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

that it had cheap laundry on site and smoking rooms available.

room smelled like stale cigarettes and we got in late and there was a lot of traffic in the parking lot

the parking lot was not kept up and there were sketchy people loitering in the parking lot

that it had smoking room

friendly staff and the facilities were clean and the pool was awesome and all is well

breakfast sucked

first driving up the parking lot had people grilling and drinking, the people were a little seedy (looked like

the pool and spa.

maybe have some juice, more of a continental breakfast?

in the mornings as the staff would come to work they would allow the door to laundry room to slam

had smoking area, good breakfast, laundry facilities, close parking

would have like to have a beer in the hot tub, but apparently they don't alcohol in pool area.

breakfast is limited

was very friendly, beds were soooo comfortable, free breakfast was amazing, pool was clean and hot tub was

we were worried the store and bar would be over priced but it wasn't expensive at all

was a saturday night event/performance and there was no parking to be had for hotel guests even in valet parking

the casino was a fun time

friendly atmosphere, great room service. very clean rooms

although we didn't order room service, their menu was to die for and the prices were reasonable

clean, modern room. great amenities of in room kitchenette and shared laundry

the room we had was next to the elevator and laundry so it was noisy all night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

we asked them if there was a laundry room and for extra toilet paper

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

staff was friendly & there's onsite laundry

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

the pool and breakfast was closed due too the virus pandemic

even though the massive parking lot was damn near empty they made me put a parking pass on with the threat of

was a lot of noise coming from the laundry or maintenance room above

friendly staff aimed to please. shuttle service outstanding!

the pool was pretty small

would stay there again only if they fix the wifi

was hard to get through to the front desk to book a reservation on the shuttle

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

registration was unprofessional, folding laundry at counter

whatever laundry detergent you use made me itchy all night

so those need to be kept separately when doing laundry

the gym equipment was almost all out of order

asked for the quietest room and got one that backed up to the guest laundry and ice machine

provide a good breakfast

a warm swimming pool

the decorating colors were very pleasing - bathroom was nice - parking was super...

no shuttle, wish there was a hot tub

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

room , good bed , good breakfast , i love you pet friendly and good location , fast check

while we were there the first night, school kids for a sports trip were staying there and were loud/ running

didn t like how the parking lot wasn t plowed at all during the snow storm which made it hard to get in and

lot of people took up two parking spaces because they didn t stay within the lines not a lot the hotel can do

laundry is more experience than that at best western

disappointed in the breakfast options

breakfast was food

the pool was small

the pool is pretty small.

the pool was amazing

pool was awesome breakfast was very good lots of choices would stay there

especially the hot tub for the adults

water slide and pool for kids staff was awesome very new remodeled rooms fresh carpet!!

kids were disappointed they could not go in hot tub but adults understand the rule

breakfast, the friendliness of the checkout and checkin person and helpfulness of staff.

up to date, clean, convenient, great staff, shuttle

the breakfast was great

no, hot pool, swimmingpool to small.

clean. efficient shuttle service. friendly staff.

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

the shuttle bus could offer more places to pickup and drop out.

s no shuttle to the airport because of covid

well appointed with a small kitchen and liked having a couch

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

not sure if they don't do laundry or what

laundry hanging from balconies

waiting for towels until the next day because laundry was not done

the laundry room was very dirty

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

the room was very cool with the ice machine, fridge and laundry basket.

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

parking was limited

sink water pressure was almost non-existent, so i used the kitchenette sink to brush teeth

chose this hotel because of laundry facilities- and no laundry

com, you are not eligible for park and fly so we ended up having to pay for parking at the airport, which defeated

i chose this hotel for the convenience of the airport shuttle, however there was no airport shuttle

parking lot was icey and slippery

decent enough of a location. interior looked presentable. parking was easy to navigate.

there was a child out in the hallways at 3 am and there were kids in the next room screaming and crying all

my kids an i enjoyed the pool, but on our first stay, i found a screw at the bottom of the pool that i

wifi network at this location seems risky to use, as if devices maybe are being accessed on the

pool was just a little on the smaller side, but overall was a great place and the kids had fun!

the facilities of the hotel were very nice, i really enjoyed the pool and hot tub

fitness center, pool, and awsome breakfast.

pool was a nice temperature and hot tub was great

the basketball kids running around all night. hanging in the hallway being loud

me and my kids were really hoping for a nice hot breakfast

20 minutes in the pool, my kids were complaining about the chemicals

they didn t have e a inside pool

we enjoyed the outside pool too

elevator out of order and no fresh fruit available with breakfast

the airport shuttle, which was the main reason for staying there

the breakfast menu has not been changed

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

and employee was so loud dog laundry at midnight

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

great location. not busy. microwave and fridge in room. laundry facilities available.

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

pool, great hot complementary breakfast, free use of massage chairs, and good location

breakfast was tasty with waffles, biscuits/gravy eggs, sausage, fruit, cereal etc

that the pool was closed

i go to a hotel i don't expect cops to be 5 deep in the parking lot and harassing you for no reason whatsoever

it s near my family and has spa suites.

friendly staff, pretty good breakfast selection, lots of parking.

limited seating for breakfast.

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

fitness room is undergoing renovations so there wasn t a huge variety of equipment, however this

it was well worth the money. breakfast was fantastic! so many choices!

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

we even used the guest laundry room

we did not use the pool or exercise area but if it was a longer stay we would have liked this addition

location, cleanliness, amenities and breakfast are exceptional.

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

advertised, no room service and no bar onsite

the staff was wonderful. having a shuttle to take us to and from the mall was a huge plus!!

no continental breakfast

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

very clean interior including the laundry room, which i used due to a long stay for business.

wifi was not working during my stay

very clean. great breakfast and staff are as very friendly. great price!

breakfast has a great variety

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

place, especially the kitchen

comfortable bed mini kitchen facilities friendly staff

good laundry facility

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

free laundry services

tv made the kids happy since it had more streaming options

excellent, restaurant and bar were good, rooms clean and well appointed, staff friendly and accommodating

although the site said pet friendly, a 100 extra charge for one dog was outrageous

free parking

the pool was also overrun but rude kids

dogs allowed but should be housed on one floor so non pet guests do not need to hear barking at night also

there was free self-serve laundry which was an amazing perk

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

had a workout room, pool, and laundry if needed

friendly staff great amenities - nice workout facility and access to laundry

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

clean room. free parking. free breakfast.

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

nice room, hot tub, heated pool

wifi was not accessible in our room was frustrating to have to go to lobby to get access

happened to be staying at this location for 7 days total and i was traveling with kids

i wish they had laundry machines in addition to send out services

i also liked how it had a full size gym with great amenities

attached to mall of america and had an airport shuttle

nice gym access

room service is great even the cleaning staff are super polite

i liked the workout room and the laundry room

it was also good to have access to the laundry

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

pool could be bigger.

had a shuttle to take us to and from the mall of america

loved that there was a laundry room available.

the guezt laundry took way more then the $2 it said it would cost.

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

which means sometimes laundry gets started up to days later

there were luggage carts and a guest laundry

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

love the location close to normandale lake and having the free laundry facilities was really great

location, kitchen in the apartment, nice and helpful staff, laundry room

i also appreciated the free laundry machines and workout space

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

plenty of parking and the price

bed was comfortable... good breakfast

were great,and there's a food truck in the parking lot so if you want a snacks is only steps away

enough parking

person walking around in parking lot when we got there, late that night and in the morning when we left

there was a strong smell of smoking through out the building

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

musty smelling hallway leading up to room from back parking

the wifi wasna

wished the pool would have been open a little later than 10pm.

was being renovated so didn't get to use, the gym next door was covered in dust from the work

the staff are friendly and welcoming, and the location is convenient with free parking available

the uniqueness was fabulous! comfy beds, fun for kids.

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

the laundry area was something else only 3 of 6 dryers were working

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast was always fresh,and kids love the fresh cookies and hot beverages offered in the lobby

kids were excited for the pool but the chlorine was too strong

breakfast was great. room was nice to

kids loved the swimming pool and hot tub. very clean and quiet.

temperature in the pool area.

then the rooms have a living room/ kitchen area that are separate from the bedroom

we liked the sink in the bar area, and expecially the one in the bedroom

great morning breakfast for the family.

breakfast was great!! room was clean and bed was comfortable.

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

we had a couple drinks in the lobby bar and felt like we were talking to old friends

the swimming pool and pool area was small.

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

we shuttled out to the airport our driver was also terrific

above and beyond actions when the shuttle wasn't available

laundry facility in house

there was dirty laundry laying on the reception desk

laundry facilities came in handy

non smoking room smelled of cigarette smoke

rooms smelled like smoke even though it was a non smoking room

friendly staff, free tea and coffee in reception, clean, laundry available

the breakfast was very good and had healthy options

is perfect for our 5 days of stay with our little kids

complimentary breakfast was great as well and kids enjoyed the pool area

pet area was disappointing

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

wifi kept disconnecting me

traveled with 2 kids and requested a roll away bed for our room and after having to walk down to the lobby

shuttle i had scheduled in the morning was canceled at the last minute, but the offered to

they have laundry on site

the hot tub was relaxing and i'm glad i could do laundry

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

laundry room

laundry on the floor

staff was extremely friendly, rooms were spacious and clean. food and bar service was excellent.

asked at check in telephone service never turned on so no way to communicate with front desk, bar etc

we had kids that needed a nap with the long day running around the moa and nickelodean universe

the kids loved the pool

are literally no snacks available unless you order room service

50 in laundry in cash and receptionist could have cared less, no sign credit card only

i did laundry while there but had to lean up against the wall b/c no chair was provided

no elevator, no soap to use for laundry, not even soap to purchase

clean, guest laundry convenient, location good

this property does allow long-term residents and has laundry facilities

had to walk across street for laundry and pay for breakfasts

breakfast bar was rather lacking and disappointing we were not planning on eating breakfast at the hotel

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

i enjoyed the gym, good cardio machines and some weights

the hotel amenities - specifically restaurant (breakfast) and gym - were top notch for a room for this price

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

i think the kids were hoping there would be a hot tub in the pool area but were also fine swimming in the pool

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

room service trays not picked up from hallway in a timely manner

nice location and comfortable. gym was very good.

breakfast was exellent

nice gym. decent rooms.

garage parking was very useful (it rained the morning we left and packing the car was made easy

the parking garage is great!

pool is a little small, not really optimal for swimming laps, but perfect for just relaxing or

do laundry for cost of soap and everything you need is in your room to

room was above average, good size laundry facilities, kitchen space came stocked with basic cooking pan and

free laundry and friendly staff. very accommodating considering the circumstances

the area was great as it was near many stores. also enjoyed the free laundry.

staff was really easy going and to top it all off you get free laundry

pool for kids

pet friendly

were looking for a pet friendly hotel and they by far exceeded our expectations

a free breakfast would have been nice!

my room faced the lobby and the people in the bar area tended to be very loud at night.

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

the wifi and streaming issues

no free breakfast.

did not use pool or exercise room this visit

and a laundry room

my kids always love there

parking fee. gym equipment. breakfasr not starting till 6.30

with kids, this is so incredibly helpful

the kids can t wait to go back and stay when it is warmer to get out and enjoy the basketball court

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

staff help & airport shuttle service

was placed in an adjoining room with screaming kids

interior was well put together everything looked nice the pool was clean and was not overwhelming with the smell

room service to clean up broken glass didn't come up after 3 trys we did ourselves at the end.

used the laundry facility and put my money into the dryer and the dryer didn t start

no laundry room and the wifi was terrible.

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

only need a laundry room to be absolutely p

good location, and nice pool and hottub

breakfast was great. hot tub perfect. room was clean and comfortable.

pool and breakfast closeness to campus and kwik trip

missed having a good breakfast but that s just the way it is now.

easy parking

kid friendly with lots of activities for kids

clean, fun atmosphere, decorated well, tons of interactive things for kids, bar in the waterpark

loved how many activities there are for the kids

had so many great things for the kids to do

had so many great things for the kids to do

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

free wifi

the pool, the ample sized shower

location, convenience, clean rooms, easy parking, nice pool

was perfect for our needs, easy to get to and plenty of parking

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

then later she was kind enough to give us extra laundry

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

decent breakfast included and a laundry a bonus

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

called down to learn that we were above the laundry

needs a hot tub in the pool area. nice to sit in a hot tub after a long day.

wifi broke the whole day

i feel like for an all you can eat buffet, kids should have a lower price

in lobby, mini market, comfortable beds, renovated rooms, large pool and hot tub area, great

enough staff working in the bar and restaurant

hotel was very clean, including the gym and pool areas

i love the environment my kids won't stop talking about it

very clean, nice staff, comfy room, & loved the gym!

free shuttle service from/to the airport, and similarly to/from the mall of america

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

wifi kept cutting out or didn t work at all for hours

i was looking for a breakfast...also was under construction

no room service due to covid (i was there 3 nights) but that was ok, except i only had 2 coffee pods

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

air re-intake vent in the side ceiling of the swimming pool room was so dirty that there was dust and dirt stuck

quite a big property, feels very spread out - not quick to go from your room to the front desk or pool

good location with free parking.

also close to the airport with an airport shuttle

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

nice pool. good beds and wifi. close to the airport. big rooms. good public transport.

i enjoyed the gym and swimming pool.

very close to the mall of america where we would be going and the indoor pool was great

the only place available to guests was laundry

no coffee in the rooms, and they can t give you change for laundry but we had some

laundry detergent was too strong smelling

they had laundry facilities which we needed and used

guest laundry on-site

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

friendly clerks, awesome breakfast and the hotel was very clean and with wifi free!

breakfast supplies were short both days and lady was grumpy

we also loved the location, it was so close to the mall of america and the kids loved seeing the airplanes take

one of our beds had dirty laundry in it

their breakfast and service from people in the kitchen.

pool was nice

pool was too deep for younger kids.

the pool and hot tub was regular cleaned about 4 times a day

no laundry facilties at the hotel

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

not very spacious but the pool area was ok and safe for kids there are 2 hot tubs that s nice because there

restaurant ran out of kids meal options and had a very limited menu which was not healthy

kids enjoyed the pool

the indoor pool was cold.

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

olaf; had breakfast as advertized (& was fabulous, by the way); hot tub; laundry; very helpful

the pool is closed and no hot foods that were fresh were offered

the pool is great. everything was clean. staff was great. i ll be back.

lots of kids

staff was great. room very clean. breakfast was great. big variety.

although no pets advertised, dogs stayed on the first floor, including a pitbull

the breakfast wasn t what i thought it was

it was a safety concern for me and my family with a few really young kids with us

breakfast could of been better. not much to pick from. all cold items.

affordable price, good wifi, working heater, comfortable bed, mini fridge, microwave, tv, and hairdryer are

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

man with beard at desk and lady next day were very good. great breakfast

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

the hotel had a nice pool and the free breakfast was an added perk

laundry room in the main building was nice , staff were very nice

the pool was tiny

pool was closed (broken

pool was closed and it was hot!

kitchen in room. amazing breakfast. nice workout room.