sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

waffles were extra fluffy and the whirl pool was wondrous and rescued my aching bod

kids enjoyed the pool, breakfast was great, and location was awesome

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

dirty hall carpet. spa closed. nonchalant staff no heat in room

tight parking lot. extremely hot in pool area and very chlorinated .

the breakfast was amazing

decent breakfast options

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

lack of parking

in the parking lot walking all over the place kinda made a girl with her daughter feel unsafe

plenty of parking and the price

parking lot should be twice the size of the current one, which causes the lot to fill up much

musty smelling hallway leading up to room from back parking

there was a strong smell of smoking through out the building

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

in the room, limited parking, light switch out of the wall and unable to close curtains to block out the light

smelled like a pet had been in the room previously

loved the managing chair and the pool. the breakfast was ok.

breakfast was good, location was awesome.

pool, ice and room hot tub fyi no promises were made

great location. not busy. microwave and fridge in room. laundry facilities available.

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

and employee was so loud dog laundry at midnight

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

breakfast is great and having the laundry was really helpful

it was also really nice to have a pool, hot tub, workout room, and laundry room

loved all the kitchen items in our room

too much chlorine in pool & jacuzzi way too strong dangerously strong.

the air conditioner was awful. no laundry room

not what i would consider a breakfast. maybe some toast or dry cereal would be an improvement.

did not stay for breakfast had drs appointment early in am very clean and comfortable will be staying again with

the wifi is the strongest on the front desk when you move inside the property there is almost no

breakfast is pretty sparse and there's no place to sit if someone else is using the one table

that it is pet friendly

you had your own kitchen if you wanted to cook.

loved the kitchen in our room, it made life a lot easier and cheaper

my credit card also got hacked on the wifi

please salt/sand parking lot. the ice is scary when trying to carry luggage, bags, etc.

great - staff - food - location - breakfast - friendly staff

breakfast options were a little slim.

hotel, clean, new facilities with breakfast included

breakfast was good rest of the staff and met was good

breakfast was awesome and location was great!!

the pool and the room

parking

love having a full kitchen and living room area.

nice room with good location and parking

breakfast was very good

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

beds comfy kitchenette

pool area could have been bigger

i liked that it was a decent place to stay and keep the kids entertained for a couple of days.

i have kids who aren t a big fan of eggs and sausage

laundry room in the main building was nice , staff were very nice

a great sleep great room also great breakfast in the morning couldn't ask for more than that

it was good....the small pool was closed...i wouldn't have used it anyway...

pool was closed and it was hot!

love the kitchen

location rooms were good size and the breakfast was wonderful

friendly and accommodating staffs. surprisingly wifi was good.

my kids an i enjoyed the pool, but on our first stay, i found a screw at the bottom of the pool that i

very clean, nice hot tub and pool and in a quiet location

great location for mystic lake casino events! front desk lady was hilarious so fun

room was right across from kitchen and laundry room and close to front desk

i wasn't able to log into the wifi so i just used my mobile hotspot

the breakfast was great and the service was excellent

had a hard time finding a parking spot since we checked in around midnight and my husband was not a fan of the

breakfast was delicious

no pool no laundry breakfast outrageously priced

laundry option

great location, very quiet room, friendly staff, super comfortable pillows & bed, great breakfast, wonderful

nice people, very cute room, good pool

balcony and the fire pit oh pool and hot tub. the morning staff people is really nice

that they don t have a laundry machine s specially when you stay with a kids

microwave in the rooms and going outside to do laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

no laundry facilities

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

there was laundry, office area and workout

kid friendly. has a laundry room.

the pool was clean as well as the hot tub and there were plenty of pool towels available i stayed with

we went for a funeral and all my kids and grandkids stayed and there wasn't anywhere we could be together

well as the hot tub and there were plenty of pool towels available i stayed with my husband and kids for 2 nights

' then the rest of the weekend is rest and relaxation and the in house bar and restaurant is a nice convenience

pool gave 2 of my 3 kids a rash possibly over chlorinated

location, parking, and front desk provided excellent customer service.

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

side parking lot not plowed very well

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

the room was very cool with the ice machine, fridge and laundry basket.

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

kitchen and refrigerator

liked the hotel since it was brand new and close to mystic casino

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

nice location. breakfast options were very tasty.

treadmill in the fitness room is out of order

breakfast was yummy

laundry hanging from balconies

waiting for towels until the next day because laundry was not done

the laundry room was very dirty

not sure if they don't do laundry or what

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

pool was awesome breakfast was very good lots of choices would stay there

pool was awesome nice for the kids

the kids had a great time in the pool area and loved the waterside

unbelievable offerings for breakfast and great coffee

that they allowed pets

laundry is more experience than that at best western

that's just me, the kids loved it though

breakfast they could have offered turkey or chicken bacon/sausages

no, just no fitness or pool, but its the covid

loved that the pool was open(had to make appointment)

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

while we were there the first night, school kids for a sports trip were staying there and were loud/ running

lager room space and everything is in the room.. nice environment good parking space.

the pool was cold

very clean rm, nice bathroom, pool area

asked for the quietest room and got one that backed up to the guest laundry and ice machine

indoor pool was nice but a little bit cold for the grandkids, although it was warmer than many other hotels i

pool area was very nice

provide a good breakfast

parking spots are close together

allowed early check in. assisted with tv

the bar closed early.

nice clean very modern hotel that had everything except free wifi

patio and restaurant gym pool all awesome

room service for entire stay

pet friendly was the main reason we stayed

and from the street we can hear the air condition from all the rooms and at the parking garage

parking ramp is a maze, parking a large suv could be trying. our view was the roof.

paper towels in kitchen. garbage cans in kitchen, bedroom, living areas.

free parking or valet

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

pet fee is incredibly high, extra charges for laundry room

would love it if the spa worked in the pool area but not a big deal.

bed and pillow amazing, staff excellent, great breakfast and location. room spotless!!

able to bring all of our 5 pets, staff friendly and helpful, clean rooms and facility

clean room. newly remodeled. everything was good. quiet. only downside no fruit at breakfast.

no laundry and the breakfast was way overpriced.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

the hours for breakfast/restaurant are not listed

the screaming kids in the pool. but, that’s kids. they were quiet by 11:00.

location, clean, pet friendly

filthy laundry room

had to go to laundry room for more

i also wish laundry rooms were kept better

i loved the staff they was helpful and the breakfast bar was great.

breakfast is very good and they have a wide variety of items which was nice since we had little kids with us

my room faced the lobby and the people in the bar area tended to be very loud at night.

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

the parking lot was in dis-repair!

no breakfast or pool

the parking lot was in poor shape

great pool for lap swimming workout

my wife and i truly enjoyed the bar for one drink after attending the chanhassen dinner theater

was being renovated so didn't get to use, the gym next door was covered in dust from the work

very very loud screaming kids in pool area.

is absolutely perfect, great upscale restaurant, as well as sports bar available within walking distance

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

was accused of not paying a pet deposit for my dog when i did

kids running everywhere, shower pressure so high there would be water all over floor

it could be due to covid but we didn t have any room service during our stay

the bar is excellent

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast should be free

i don't eat breakfast but it's nice for my kids

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in

i wish they had a breakfast bar or more options in the grab and go center.

they offer free use of their laundry area which was a huge help for our family

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

i also appreciated the free laundry machines and workout space

free laundry

laundry was unavailable and i had to find a laundromat before leaving town after check out

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

free parking

the bar was to to close to the eating area

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

which means sometimes laundry gets started up to days later

there were luggage carts and a guest laundry

i rested well as well as did my laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

tons of slot machines! awesome room service process with the small computer in the room.

pool very over-crowded with kids, so unable to relax

spa is decently priced as well if you want to enjoy that experience

bed little hard view of parking lot was not good very noisy in hallway kids yelling hard to rest

enjoyed my stay overall just wish the pool area was open later for adults witch it closed early than expected

maybe few other choices for breakfast but overall we would come back and recommend

entry from the freeway is a bit tricky and parking was sometimes a bit difficult

hot breakfast items were cold

we were celebrating our 13th wedding anniversary and with 4 kids we barely get 5 minutes to ourself

super cordial staff. very clean, comfortable,and lovely facilities. excellent breakfast.

no laundry facilities.

no laundry & no vending machines

laundry smell

liked that it has breakfast and a place where you can do laundry in the hotel

no guest laundry facilities. only one very slow elevator.

a little off of a main road in an industrial area, so i took a very short detour or 2 into other parking lots

took my grandchildren to the pool and they loved it. room was nice size and very clean.

we had to shuttle to the nearest hotel to swim

we couldn’t use the pool because of all the kids in there and they were running around everywhere without

free wifi . nice bathroom toiletries

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

traveled with 2 kids and requested a roll away bed for our room and after having to walk down to the lobby

weren't very clean and they didn't have any shampoo as well as the internet wouldn't work so my kids couldn't

next to me had kids partying

kids loved the pool. room was great.

the pet fee was $75. way too much. we won t stay again because the pet fee was too high.

the price , not a suite with couch as pictures, nothing i clydes, breakfast for an adult and two kids was more

pool

smart design, new amenities,access to decent bar and grill, nice gym equipment

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

was a little farther away from the airport and the free shuttle stopped at 11:30, and i needed it at midnight

we couldn't bring the other kids so without that early checkin, i would have been sitting in the car with 2

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

happened to be staying at this location for 7 days total and i was traveling with kids

reasons: the pool, small family rooms here and there to sit down and relax wuth conversation, the breakfasts

but these kids were unsupervised and not told to be respectful of other people

the kids enjoyed the swimming pool

not for family with kids, double size bed, too small.

small hot tub and pool

pillow was a little bit mushy. pool could use cleaning.

pet fees are high, and deposit for room but you get it back if all is ok when you

laundry machines out of service

clean room and pool area

pet friendly place

room was smaller than expected and i had 3 kids with.

kids loved the jetted tub in the room and both swimming/wading pools

lovely hotel connected to the galleria great parking

like the bar in lobby a lot

great staff, wonderful pool

breakfast. worst in years, both from room service and at club lounge

location! like being next to the southdale mall. like the pool and hot tub

to laundry'extremely noisy'doors banging all the time

the breakfast was decent, and the coffee was the best i've had in any hotel

staff was friendly, room was updated and clean, breakfast had a nice selection and the pool was warmer than most

small gym was a plus

excellent location & staff. clean, quiet, breakfast fantastic. fast, reliable wifi.

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

i enjoyed using the fitness center and even used the laundry room in the hotel

laundry room was clean but you need to bring own soap

they also had a very nice laundry facility

laundry was on main level in very well lit room so i felt safe when i had to go do laundry at

so if the kitchen could be stocked with a scissors that would be handy

breakfast is excellent, and staff are kind, knowledgeable and

a kitchen was great

my room had a full kitchen

pool wasn t open

the pool is excellent also

breakfast staff was super nice clean hotel bar connected in a good area

breakfast staff was super nice clean hotel bar connected in a good area

breakfast buffet also was good

room layout for traveling with kids

the breakfast was incredible and very well stocked

the kids running around. the overnight staff was unfriendly

fresh breakfast, clean rooms only thing that stood out was cold temperature in the pool usually pools are warm

close the drink for kids to early

gym and racquetball courts

pool for the kids

the pool and hot tub were clean and the temps were perfect.

grab and go breakfast was certainly better than nothing due to covid

free covered parking (even though it was a little trek to get to it) friendly, professional staff

i liked the workout room and the laundry room

it was also good to have access to the laundry

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

convenience to activities, and airport shuttle

i loved being able to eat breakfast outside on the balcony

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

easy and cheap option to do your laundry

there is also a laundry facility available for hotel guests, which is very convenient

and handy guest laundry

sound of closing doors in hallway near laundry was rather noisy (sometimes travelers sleep at odd hours : ) so

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

parking was tight coming in!

parking is atrocious

the breakfast was better then just good

the laundry room is very useful and the front desk has laundry detergent and quarters

the hotel has a nice kitchen with everything you d have at home

was great, staff was great, room was spacious and love the kitchenette area

some of the staff were rude the pool was close

and the breakfast delicious

our kids wanted to go swimming

update the pool and hot tub. more room in the gym.

wifi was spotty due to storms in the area, thought they would have been able to get it back running

great breakfast. clean hotel great place to stay!!

the pool and weight room were very clean and neat

complimentary laundry not so great.

having a gym and laundry on the same level as the room

the pool had a very strong chlorine level. we left with tingly skin and itchy eyes.

pool water was too cold to stay in long enough to enjoy it

everything especially the breakfast food was great

room service needed a little bit of work - i asked for a salad with my dinner one night and they

advertise as being pet friendly, but get up set the minute a dog barks

ease of parking

very quiet, good bar and restaurant, walking distance to places

pool was good

there is laundry for $1 wash/dry so you can head home with clean clothes

every morning, pool for the kids, welcoming to our dog, and front desk went above and beyond to make us comfortable

every morning, pool for the kids, welcoming to our dog, and front desk went above and beyond to make us comfortable

was nice and large but there was no separation between the shower so water got on the floor and pooled there

pool, breakfast and parking make it even more enjoyable

onsite coin operated laundry

loved the breakfast, my room that had a mini fridge and a microwave, the pool room which was lined with cider

card reader was in-op on outside door by pet area so door was unsecured all night.

staff was kind and accommodating ice machines and elevators worked free parking

wifi should be better

roof top bar was nice.

the hotel is also pet friendly and we had no problem with having our dog with us

plenty of parking and good internet

parking lot doesn t have enough spaces, which seems a bit ridiculous

the rooftop bar is a great addition as well

chose this hotel because of laundry facilities- and no laundry

com, you are not eligible for park and fly so we ended up having to pay for parking at the airport, which defeated

not busy. poolside rooms!

the pool area is wonderful!

pool gets very busy in the evenings

wifi as a bit weak at times

i also appreciated that it had a laundry facility onsite

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

the laundry area was something else only 3 of 6 dryers were working

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

50 in laundry in cash and receptionist could have cared less, no sign credit card only

no elevator, no soap to use for laundry, not even soap to purchase

they pervided a laundry room

this property does allow long-term residents and has laundry facilities

i did laundry while there but had to lean up against the wall b/c no chair was provided

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

in morning, realized room 106 is in a bad location and across from workers doing laundry and door was open with

laundry being on site 24 hours big plus. the housekeeper sure tidy with the best.

thw only thing lacking is a laundry room at rhis ptoperty!!

no way to do laundry.

had trouble finding laundry room and there was not change machine there

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

used the laundry facility and put my money into the dryer and the dryer didn t start

called down to learn that we were above the laundry

the manager reimbursed us for a cab from the airport because the free shuttle was running late

breakfast, could have a little bit more

shuttle was supposed to run at the bottom of the hour but sometimes didn't run until the 40th

i feel like for an all you can eat buffet, kids should have a lower price

and a laundry room

my kids always love there

they had a shuttle to shopping but we didn't use

free breakfast, free shuttle to mall of america and airport. kitchen in rooms.

with kids, this is so incredibly helpful

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

room service must have forgot to lock the door after they were done

the pool was very full of kids the night we were there

loved how many activities there are for the kids

kids entertainment, make it ng sure masks were on everyone and

the pool closed to soon at 8 pm

my kids had more fun than we expected

in the pool restaurant

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

airport shuttle excellent

my kids enjoyed the pool and the muffins for breakfast

noise at night by other guest kids running in the halls yelling

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

the staff was friendly and the bar made good drinks

the pool area was perfect for our two kids

buildings, parking lot was full due to some sort of concert that was there

very friendly staff, comfortable bed, big parking lot, convenient location.

i wish they had laundry machines in addition to send out services

very friendly staff. pet friendly. great location.

the pool was large and our room was very nice.

good options for kids, especially after spending a day traipsing through the mall, i thought the room service

the pool could be bigger especially with the location and attracting families

i tried to call room service from the room phone twice and no one picked up

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

from the room, i called for room service, i called the front desk multiple times and the majority of the times

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

of staff, clean indoor pool, breakfast was awesome

wasnt open at all after breakfast during my stay due to covid and they also didnt have the bar

it was also confirmed through the booking app that my request for a pet friendly room was granted at no charge

i think breakfast and bar hours should

comfortable close to everything great breakfast great pool

pool and pool area was cold

room, with full size refrigerator/kitchenette; lots of storage space, convenient laundry facilities

laundry is low priced and provide laundry soap free if needed

enjoyed all the amenities, the large room, and the kitchenette and the laundry room

i like the rooms and that it has laundry.

like that it has laundry facility, the rooms and the staff provided excellent customer service

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

we didn't like that they don't do turn over room service on the weekends.

was a laundry list of issues , no staff was willing to help or something to justify

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

before i made reservations i asked if there was laundry facilities

no laundry service is unacceptable

the pool was out of order and they close it all day so my kids didn’t get a chance to swim