nice and clean, and the breakfast was excellent. pool area was very clean and nice.

they had wide variety of choices for breakfast

parking was alright, but i think as it's right next to captain jacks, drunks also park there

the outside parking was convenient

delicious breakfast got our mornings off to a gr8 start

downfall was there wasn t change available for vending machines and to do laundry

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

pool hours were very appreciated and having laundry service

no breakfast for my kids to eat

breakfast was adequate, but underwhelming!

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

couldn t stay connected to wifi

at the pool if you need to use the restroom in the pool area make sure to take your key card with you

alarm went off for an unknown reason and we had to take kids out of the bath tub down to the lobby only to be

restaurant and bar were under remodeling. they had a limited menu and bar set up.

we first got there, the pool was under maintenance

wasn't clean when we got there but made a comment and they cleaned it very well and even made my kids bed full

no elevator and the carpeting for going up to second floor were not very clean looked like there was a lot of

kids enjoyed time with some friends played video games and watched movies

breakfast place next door, plenty parking, nice staff and clean room

breakfast was phenomonal

breakfast

the only pro was the pool was open for my kids

i could see the parking lot with all my blinds close

hot tub in the pool wasn't very warm.

all the other hotels were booked up in the area between competitions so we had no choice but to continue to

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

breakfast, check out at 12, pool

clean, quiet room. comfortable mattress. nice fitness center. good location.

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

staff was friendly & there's onsite laundry

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

my battery was stolen out of my car in the parking lot

nice continental breakfast items with a nice, clean sitting area

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

we asked them if there was a laundry room and for extra toilet paper

the room we had was next to the elevator and laundry so it was noisy all night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

clean, modern room. great amenities of in room kitchenette and shared laundry

was a lot of noise coming from the laundry or maintenance room above

the beds were comfy and the gym size was adequate

the gym equipment was not the greatest, some of the machines did not even work

location- free shuttle from the airport can t be beat

pool and hot tube to cold

whatever laundry detergent you use made me itchy all night

registration was unprofessional, folding laundry at counter

so those need to be kept separately when doing laundry

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

size room, comfortable bed, big shower, friendly helpful staff, plenty of parking, pet friendly

laundry onsite

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

workout center and laundry facilities were exactly what i was seeking in my stay

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

laundry accessibility, honestly that's about it.

laundry could have breed machines, laundry product out of order and no bar to hang clothes

not sure why construction cubes continue to be sitting in parking lot

liked that cracker barrel was just right across the parking lot from our hotel

it was noisy with people (kids

enjoyed the whirlpool being open very much

the breakfast options were prepackaged sugary baked goods

it did not charge for parking

spa wasn't hot. they billed me for my stay before i even checked in.

wish there would have been more amenities like breakfast or later out

not much for breakfast all prepackaged.

that it had cheap laundry on site and smoking rooms available.

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

room smelled like stale cigarettes and we got in late and there was a lot of traffic in the parking lot

very very slow wifi, even on off peak hours.

guest were hanging out at the front door smoking and drinking.

no light in laundry area or soap available for purchase, not sure if the machine even worked

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

nice staff, clean, attentive, and the pool is open

older hotel. parking lot needs work

parking lot looked like a war zone

hotel was quiet, well maintained, staff was extremely friendly and professional, breakfast had turkey products

i reserved the hotel - it says free wifi

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

up to date, clean, convenient, great staff, shuttle

maybe have breakfast opened til noon ud83dude03

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

of the staff was very friendly and there was a good choice of breakfast items

s no shuttle to the airport because of covid

the breakfast was very good

the pool is small but great for our needs

my whole family was able to also enjoy a conntinental breakfast

no outside guests in the pool/hot tub

location was good, hot breakfast was good many options available.

superb ? room was wonderful. pool & whirlpool perfect. breakfast incredible ud83dude04

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

no breakfast - covid!

the airport shuttle, which was the main reason for staying there

we enjoyed the outside pool too

great staff and great pool and great location!!!

in the mornings as the staff would come to work they would allow the door to laundry room to slam

had smoking area, good breakfast, laundry facilities, close parking

coffee hot water was not working. temp of spa tub was same as pool.

all of the staff was very kind and the breakfast options exceeded my expectations

breakfast is limited

provided everything we needed. didn t enjoy breakfast, was too busy sleeping in zzz

it was well worth the money. breakfast was fantastic! so many choices!

wifi was down the whole time. bed was hard and squeaky.

friendly staff, pretty good breakfast selection, lots of parking.

you had to make sure you had breakfast early, as even the drinks were locked up by 930

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

very clean interior including the laundry room, which i used due to a long stay for business.

room looked nice, was clean, and pet friendly

ran out of pool towels at night and closed pool early

more variety at breakfast

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

we even used the guest laundry room

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

the room was spacious with a full kitchen and a very comfortable bed and bath.

needed a one night stay at the end of a roadtrip, great space in room and pool was great for the kids

there was dirty laundry laying on the reception desk

laundry facility in house

laundry facilities came in handy

had to ask for wifi and you have to register, felt like a hassle to only use it for one minute when it took a

lots of parking

the room was clean and ready for us when we arrived. kids loved the pool area.

the pool towels are tiny!! will remember to bring our own beach towels next time...

kids under 12 eat from kids menu for free though so that was a plus

my kids said the bunk beds were uncomfortable. the restaurant was a little spendy.

we spent an evening at the water park/pool, and unfortunately, there were two separate areas where someone had

no clock..no kleenex..no laundry bag.

bad parking lot, no continental breakfast, no shampoo, no free wifi

i shouldn't have to ask for towels and the wifi should be stong not weak.

theres not much to do. and how they do there wifi is frustrating

clean and right off highway. pet friendly.

lots of space, free laundry

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

welcoming staff, free laundry services

the free laundry washer and dryer was a great bonus for travelers on a long journey

our second time staying there and would do it again. the laundry service was great.

chose this hotel because of laundry facilities- and no laundry

the shuttle is free snd 24/7

not busy. poolside rooms!

pool gets very busy in the evenings

my kids loved the breakfast and pool

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

good laundry facility

free laundry services

the staff was very helpful. the shuttle is a nice touch as well.

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

i liked the free laundry. we stayed 9 days and were very comfortable.

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

we loved that the laundry was free and there were plenty of machines

had a workout room, pool, and laundry if needed

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

the laundry facilities are too small for the number of guests. breakfast needed more variety.

the breakfast was very good and the happy hour in the early evening was a nice feature

suite, clean, great options available with having a mini kitchen, ice maker

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

our arrival back in msp the shuttle back to pick up our car was not operating even though it was in within the

man with beard at desk and lady next day were very good. great breakfast

shuttle service to airport with to-go breakfast bags for early morning departure.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

breakfast offerings were extremely limited. expected at least some fresh fruit.

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the staff was wonderful. having a shuttle to take us to and from the mall was a huge plus!!

the location near mayo civic center for my convention. and that breakfast is provided.

there is no gym and pool. the carpet was smelling bad and needed a deep cleaning/ wash.

i wish they had laundry machines in addition to send out services

wifi bounced up and down, kicking me off an important business meeting

i wish there has been a hot tub, but the saltwater pool definitely made up for it.

wifi was horrible

good options for kids, especially after spending a day traipsing through the mall, i thought the room service

i decided to wash the bedding in hotel laundry

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

the front desk, laundry and common areas

this time there was garbage in the kitchen garbage that wasn t from me.

only thing that would have made it better would have been to have a wifi set up on the tv like ruku then i could

laundry - i am sensitive to fragrance

i loved that they had a work out room and laundry area

nice amenities. room was clean. liked having a workout area and on-site laundry options.

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

very clean. friendly stuffs. breakfast. big room.

friendly staff, free tea and coffee in reception, clean, laundry available

- and many props to the hard-working guys who run the breakfast buffet in the lobby every morning

complimentary breakfast was great as well and kids enjoyed the pool area

pet area was disappointing

pet fee

had to walk across street for laundry and pay for breakfasts

due to covid, the bar and restaurant were closed. luckily there is a good restaurant next door.

breakfast bar was rather lacking and disappointing we were not planning on eating breakfast at the hotel

staff was great we got there early, they allowed us early check in and parking

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

going on in main lobby, no on-site laundry

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

the beds were comfy and the pool/spa area was great

gave me a comp coup for lobby bar other

very quiet...no problems checking in. great gym!

great location super quiet. kids loved the pool. no complaints

lovely swimming pool, well-equipped gym, giant bed, good wifi, nice toiletries, free airport shuttle

very clean, the free shuttle from airport is amazing, great swimming pool.

breakfast was entirely to high and not worth the money.

very clean, and free wifi. peaceful and the staff were helpful and friendly.

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

kids not being watched while in the pool

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

bar & restaurant were small, but good

liked most that it had such an open lobby and the pool

the pet policy was not made apparent

we love the lobby bar - to relax at the end of a long day - the bartenders are very friendly

the kids loved the pool

spacious room, gym, pool, immediate, safe access to moa

they did require reservations for use of the gym, pool and restaurant, which gave me a sense of security

the pool was freezing, kids didn't mind it but all adults passed on it

we had kids that needed a nap with the long day running around the moa and nickelodean universe

decent breakfast included and a laundry a bonus

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

laundry and reception have been great

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

then later she was kind enough to give us extra laundry

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

they had no shampoo, no laundry bag, no tissues in the room

guest laundry on-site

they had laundry facilities which we needed and used

the laundry on the second floor was neat and clean

one of our beds had dirty laundry in it

breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice

all they did was give us free parking and late check out

love the bar and food at woolleys on the property

the small pool

restaurant ran out of kids meal options and had a very limited menu which was not healthy

no continental breakfast, and the breakfast bar was spendy, but looked good.

bar was lively and pleasant

the pool was a little cold but it is a nice pool.

free shuttle to airport and moa

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

the pool temperature was pretty chilly. our kids still enjoyed it though.

hotel, beautiful clean room, pool was on the small side but there weren't very many people using it anyways

pool was too small and too many kids were in it

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

only thing which clicked was there wasn't a laundry in the building

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

no laundry facilties at the hotel

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

my kids didn't have enough time to cover all rides

available, bar, pool, and exercise room

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

i liked the gym

room service operator rude when placing order for food

breakfasts weren't free, they were room service ($20/meal) or a la carte items from the coffee bar

we did not feel safe in the back parking lot

the hotel was equipped with a guest laundry

loved that the pool had great hours and lonely all to our family of 6

my family loved the breakfast sat

i liked the breakfast area. the staff let us use it for a family gathering (a short time).

room was great and the breakfast was really good. staff was pleasant.

drunk people. near kids.

the bar closes at 9 pm

drunk people. near kids.

bar was very expensive

clean, fun atmosphere, decorated well, tons of interactive things for kids, bar in the waterpark

and a laundry room

room size and functionality, proximity to mall and airport, shuttle service

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

the breakfast was nice

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

no way to do laundry.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

only need a laundry room to be absolutely p

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

called down to learn that we were above the laundry

i hot tub to go with the pool.

the gym area very clean and smelled very nice

needs a hot tub in the pool area. nice to sit in a hot tub after a long day.

i feel like for an all you can eat buffet, kids should have a lower price

good tv and wifi.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

the location was perfect! the hotel is clean and actually has breakfast items.

very close to the mall of america where we would be going and the indoor pool was great

not at hot breakfast

the food was healthy and excellent. bed was cozy. loved the pool and laundry

pool had a funny smell - perfumy - that was offputting, like maybe trying to mask a mold smell

the pool area was safe clean and a great place for the kids to hang while i went to work

the restaurant is only a small bar with mostly sandwiches and microwaved pizza with very limited hours

i loved the spa and the pool

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

breakfast, laundry

laundry on the floor

nice stuff,great breakfast,warm water in the pool,will come back

no wifi. had to call third party to access wifi.

difficult to manage with kids-parents like the hot tub and kids like the pool

the shuttle driver was awesome

location was perfect with the shuttle to the airport for my early morning flight

they pervided a laundry room

i did laundry while there but had to lean up against the wall b/c no chair was provided

this property does allow long-term residents and has laundry facilities

could use a table in the laundry room

too much for guest laundry, no elevator, only gave to bath towels to room, had 3 ppl when asked for more towels

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

staff was really easy going and to top it all off you get free laundry

the area was great as it was near many stores. also enjoyed the free laundry.

very clean the free laundry yess

do laundry for cost of soap and everything you need is in your room to

everything! from the kitchen to the gym free laundry and all!!

laundry could be improved.

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

did not use pool or exercise room this visit

she assisted me with my lap top which was having a challenge connecting to the wifi

was an absolute delight, from the front desk attendant to the options in the hotel store, to the bar and restaurant

it was also good to have access to the laundry

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

i liked the workout room and the laundry room

everything was perfect! especially the staff. breakfast was great. would definitely stay again!

i did feel the fitness room could have used a little more updating/attention.

lots of kids running around

kids had to sleep on the floor one night

limited hours for onsite restaurants during our stay and no room service

the prices of the spa are very high, however, and that might deserve a second look

the swimming pool was like a kids pool.

no info in the room like how to hook up to wifi

love the complimentary wine and snack for my kids

also had a pet

kids loved it

temperature in the pool area.

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

was grateful for pizza place that delivered, but that took an hour so instead of getting kids to sleep by 11

we enjoyed eating at the restaurant. the shuttle service to and from the airport was suburb.

very clean staff amazing especially the tiny lady in the bar saturday afternoon she was so nice and made you so

they should have non pet rooms for those with allergies

room service meal was left to be desired! disappointing for the price!

the kids enjoyed the swimming pool

as nice of a place the pool was lacking and the chlorine fumes were a lot, like there was no ventilation and

although the site said pet friendly, a 100 extra charge for one dog was outrageous

some more equipment would be fine in the gym

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

nice room, hot tub, heated pool

from breakfast to rooms everything was awesome

didn't get to use the pool. too many kids. some sort of ball team stayed there so... oh well.

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

i just wouldn't stay here without my kids because of the swimming pool occupied with kids all times

we couldn't bring the other kids so without that early checkin, i would have been sitting in the car with 2

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

wifi kept disconnecting me

there was a bar and grill/restraunt on site

was pleasant and had all the necessities, plus extras like a shuttle and a gym

the guezt laundry took way more then the $2 it said it would cost.

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

our floor had laundry available, and the clean laundry smell permeated the entire hallway

the laundry facilities weren't adequate for the size of the hotel.

loved that there was a laundry room available.

free laundry

i also appreciated the free laundry machines and workout space

laundry, breakfast and some evening meals

work out room is attached to the laundry facility which made it

loved the pool, hot tub and free laundry service

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

probably a lost pet or came in on a shipment

we had a couple drinks in the lobby bar and felt like we were talking to old friends

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

i wish they had a breakfast bar or more options in the grab and go center.

kids loved the swimming pool and hot tub. very clean and quiet.

customer service restaurant/bar pool/hot tub comfortable clean rooms and beds

pool area was wonderful for families, coffee, and water availability in the lobby, overall a great

kids birthday party was going on in pool area and it was loud

was no one s fault, but the first night of our stay there were games for the kids and after that, they were

the kids were disappointed about this as we were looking forward to swimming

s frustrating when the description states that the wifi is free but then you discover it

pool was big, the kids loved it

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

clean great workout room & pool area. friendly staff

the bar area was packed and noisy with convention groups, hard to even get near the bartender to order

it could be due to covid but we didn t have any room service during our stay

there were also too many young kids in the hot

the parking lot was in poor shape

it?s very clean and updated. the location is very good. it has free parking.

very good gym

while we were sitting at the bar the night we arrived, having a drink and a snack, the restaurant manager walked

nothing for kids to eat

great staff, wonderful pool

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

we also liked the covered parking so we did not have to deal with snow

like the bar in lobby a lot

hard to find parking for the day, it was too busy.

only other thing that was not acceptable was the laundry

definitely felt like asking her about or for anything(like for laundry or the soda machine), was a crime or

dirty laundry out in the open

also, don't get room 101, it's directly under the laundry room

breakfast was not served because of covid 19

they also had a very nice laundry facility

laundry room was clean but you need to bring own soap

i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry

clean & friendly staff & awesome breakfast!!

to call down to the front desk to get the code for wifi when usually you can find it on your key card envelope

comfy bed, large flat panel tv, kitchenette space with a tall mini fridge (internal freezer compartment)

a bonus was applebee's in the parking lot just a short walk away from the lobby

only 1 washer and dryer for laundry. quite the wait for an open machine.

ice, vending, and laundry if needed

breakfast was awesome and hotel staff and laundry were excellent.

oversize parking lot, nice because i was here for a car show and was able to park away from the busy part

plenty of parking and great location

the washer for laundry was out of order

the spa tub was great

parking was extremely limited at certain times of the day due to the neighboring restaurant.

com showed a spa/hot tub

also spa in room was hard to turn on

the spa was amazing! the rooms were comfortable and the bathrooms were absolutely heavenly!

rooms are well maintained and would suggest all to go for a golfcourse view

how the vip parking and the room service

liked our room had an amzing view of the golf course

nice large, clean room. good value and a nice casino with low minimum cost for table games.

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

rooms are large to fit 2 adults and 2 kids

husband dropped his wallet in the parking lot and we were greeted with a big smile from the receptionist the

breakfast was great! my kids had a lot of fun!

lager room space and everything is in the room.. nice environment good parking space.

laundry is more experience than that at best western

food served during continental breakfast was very good

breakfast was good, very clean room and lobby

that's just me, the kids loved it though

the pool was too cold.