the room was very cool with the ice machine, fridge and laundry basket.

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

mc donald's in same parking lot, so it was fine with us breakfast was not included

location, easy drive to mystic lake casino.

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

waiting for towels until the next day because laundry was not done

the laundry room was very dirty

laundry hanging from balconies

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

not sure if they don't do laundry or what

nice large lighted parking lot

great location for mystic lake casino events! front desk lady was hilarious so fun

my kids an i enjoyed the pool, but on our first stay, i found a screw at the bottom of the pool that i

nice pool and hot tub. there was a fridge in the room. free wifi and breakfast

not a thing. we asked for room close to pool and we got it

breakfast sucks

said they are pet friendly

pool was awesome breakfast was very good lots of choices would stay there

pool was awesome nice for the kids

it s close to mystic lake casino

asked for the quietest room and got one that backed up to the guest laundry and ice machine

we did christmas shopping while we were there, we drove to the casino, etc

the gym and pool looked nice (didn't have time to utilize them)

gym was open and very nice

provide a good breakfast

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

breakfast was great! my kids had a lot of fun!

rooms are large to fit 2 adults and 2 kids

breakfast food was great, the room was very comfortable

great breakfast choices and the attendant was very conscientious about keeping the breakfast area clean

laundry is more experience than that at best western

great breakfast because they offered gluten-free muffins and bagels.

continental breakfast/no wifi/television keep loosing signals/no shuttle

the hotel was clean, friendly staff and decent breakfast.

the pool is nice, but it’s very very very small and very loud even with two kids in the pool.

great location. not busy. microwave and fridge in room. laundry facilities available.

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

and employee was so loud dog laundry at midnight

very friendly staff. breakfast had many good options.

friendly and accommodating staff- always made sure the pool was open early so could swim before going to craft

impression, was the back parking lot had 4 or 5 junk vehicles that either had flat tires or jacked up vehicles

in the room, limited parking, light switch out of the wall and unable to close curtains to block out the light

the had a gym, vending machines, even some old arcade machines

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

kids enjoyed the free breakfast, would like signs for nut allergy alerts

breakfast was great, but i'd recommend to have a staff person available to make sure nothing runs

breakfast is always make your own waffles (which i love) rooms are always clean

bed was comfortable... good breakfast

musty smelling hallway leading up to room from back parking

there was a strong smell of smoking through out the building

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

when got to our room it was a beautiful king suite with a wet bar stocked

we were worried the store and bar would be over priced but it wasn't expensive at all

cost of movies for the kids and no regular tv. pool was bit small.

bathrooms were always clean, our room was nice with a view of the golf course

that the pool and jacuzzi was not open .

allowed early check in. assisted with tv

the air conditioner was awful. no laundry room

we did not have time to check out breakfast, chaska is an interesting city and i'd love to visit again

not what i would consider a breakfast. maybe some toast or dry cereal would be an improvement.

also the breakfast selections are limited to basically waffles, yogurt, and cereal

there definition of contenintal breakfast was interesting.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

kids enjoyed the pool, breakfast was great, and location was awesome

it was a little hard to get to the hotel with the shared parking lots.

laundry room in the main building was nice , staff were very nice

very clean, nice staff, and loved the kitchen!

a great sleep great room also great breakfast in the morning couldn't ask for more than that

room was great for the kids and i. breakfast was awesome great selection.

breakfast provided many choices

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

rooms was big, loved the pool and hot tub

the pool área is big. the kids enjoyed themselves. breakfast had alot of variety

but the kids don't care

rooms are big for value. having a kitchen area helps out with kids. shower pressure was awesome.

enough good parking

also, the curtains in my room didn't fully close, and i was on the first floor facing the parking lot

lack of parking, especially boat trailers or business trailers. cramped.

breakfast for on the go was good. good coffee...

that it is pet friendly

great location and breakfast, clean and so comfortable.

parking was a little tight at the end of the night but i was able to find one of very few left

great - staff - food - location - breakfast - friendly staff

no shower in pool area

nice b fast. good pool. nice room.

no pool no laundry breakfast outrageously priced

laundry option

the pool door had been open all night my first night so the next day it was bugs in the pool and the

kids were disappointed

poor breakfast selections. much more could have been done even with the covid problems

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

microwave in the rooms and going outside to do laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

no laundry facilities

that they don t have a laundry machine s specially when you stay with a kids

kid friendly. has a laundry room.

there was laundry, office area and workout

we went for a funeral and all my kids and grandkids stayed and there wasn't anywhere we could be together

could have extended the pool hours as it was super busy with kids most of the evening

enjoyed the hot tub & pool breakfast relaxed no pressure from staff to move along

fully stocked kitchen with all appliances and utensils

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

nice gym

wish they had an indoor pool

to say what i don't like, it's that the swimming pool is too small

room was right across from kitchen and laundry room and close to front desk

no pool and gym

tvreception&wifi poor

that the inside pool water was cold !! i though in winter inside pools are heated

very small pool room

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

would have like to have a beer in the hot tub, but apparently they don't alcohol in pool area.

neither the phone nor the wifi worked

breakfast area was clean, and had a good selection of foods

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

would of like to use the pool but got there late that night and had to leave in morning right away

bed was very comfortable and the hot breakfast was very good

good wifi access

pool had a water slide which was fun

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

nice staff, comfortable beds, parking space, smooth check in and big room

i loved having an almost full kitchen in the room and the bed was very comfortable.

was closed and we could buy a box of cereal, wasn't able to use the pool or the hot tub or the gym because of

clean room. polite staff. decent parking accommodations.

' then the rest of the weekend is rest and relaxation and the in house bar and restaurant is a nice convenience

great rooms, good size. gym was well equipped. pool and hot tub were open. nice stay

has a wonderful restaurant and bar that i have always enjoyed in the past and due to covid-19 the restaurant

they were short staffed in the kitchen

the restaurant that was in hotel didn't offer a kids menu

spacious rooms, plenty of parking, efficient check in and check out process ; excellent gym with variety of

the rooms, clean, quiet, great staff, nice bar and lounge

i also requested early check in and that was no problem

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

easy parking, clean, comfortable bed, courteous staff, good breakfast

didn't like the temperature of the water in the pool and jacuzzi

they ran out of many breakfast items early. they ran out of pancakes and bananas before 8:00.

laundry, breakfast and some evening meals

love the location close to normandale lake and having the free laundry facilities was really great

work out room is attached to the laundry facility which made it

free laundry

i also appreciated the free laundry machines and workout space

there were luggage carts and a guest laundry

i rested well as well as did my laundry

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

our floor had laundry available, and the clean laundry smell permeated the entire hallway

the guezt laundry took way more then the $2 it said it would cost.

were kids everywhere

huge room lovely staff super convenient the freeway beautiful breakfast in a beautiful

great front desk staff ... the lobby bar was awesome.

i felt i needed to ask a lot of questions, such as where is the gym and the hours

pool for kids

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

kids loved the swimming pool and hot tub. very clean and quiet.

breakfast was always fresh,and kids love the fresh cookies and hot beverages offered in the lobby

pool area was wonderful for families, coffee, and water availability in the lobby, overall a great

kids were excited for the pool but the chlorine was too strong

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

parking was close to the front entrance

we appreciated having the tesla charger in the shared parking lot with the hotel next door

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

cold water forever expensive room service and nothing helping you order outside of the hotel double beds are

syringe and liquor bottles in the parking lot which made me feel unsafe when i had to walk my dog

shuttle only 1x per hour

clean, comfortable, great location, loved the shuttle service to/from airport!

sleek hotel with a nice bar that is open late

the free parking was nice.

lack of broader shuttle service major problem due to out of the way location

there was plenty of parking for us who travelled from out of state

the bar closed early.

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

especially the front desk woman who had her kids at work with her stuffed in the room across the hall from me

hotel only had a shower so no baths and no hot tub in the swimming pool area

the price was excellent. clean and convenient. did a park and fly. very nice shuttle service.

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the room smelled like dirty laundry in the gym locker

didn't get to use the pool. too many kids. some sort of ball team stayed there so... oh well.

wifi was not accessible in our room was frustrating to have to go to lobby to get access

checked in very fast, and went in the pool, and hot tub

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

laundry, price, breakfast, room size.

the pool was nice and warm and breakfast was great

liked the location, went to the wrong hotel first and they were way too fancy for having kids there

some more equipment would be fine in the gym

parking was limited upon arrival for guests do to a wedding

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

room service was quick and food and drink was excellent

kids had about 3 options that came w little bit weird tator tots

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

that it had cheap laundry on site and smoking rooms available.

the parking lot was filled with out of town mexicans who were working seasonal jobs (looked like a camp

very very slow wifi, even on off peak hours.

the parking lot was not kept up and there were sketchy people loitering in the parking lot

parking lot was being paved so had to park a few buildings away

breakfast sucked

not a great breakfast at all, needs updating, but overall it was very quiet, which i like.

first driving up the parking lot had people grilling and drinking, the people were a little seedy (looked like

breakfast not the best but can deal with that

would have been better if they accept cash payments and coin laundry that was my main problem

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

laundry accessibility, honestly that's about it.

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

pet fee was $25 a night

the wifi is spotty, but the property is in the middle of an upgrade to the wifi service.

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

no towels at pool. breakfast options if you didn't go early.

chose this hotel because of laundry facilities- and no laundry

decent enough of a location. interior looked presentable. parking was easy to navigate.

parking lot was icey and slippery

found it frustrating that the shuttle service stops operating at 10:00 pm from the airport and 10:00 am to the

the shuttle is free snd 24/7

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

i liked the workout room and the laundry room

functional layout, great for the business traveler who likes a work space, and basic kitchen.

breakfast not the same since the covid but appreciated

great location and breakfast.

friendly staff & excellent breakfast

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

the pool was great for the kids.

the pool was a little too cold

was kicked off the wifi and my key cards shut down mid stay

great breakfast!! super easy check-in & out!

the staff was very friendly, and amazing with my kids!

the only pro was the pool was open for my kids

and the pool was open only on weekend but then they closed it all week with a sign saying closed for

plenty of parking. friendly staff. easy check in and out. clean rooms.

convenient location - parking - overall structure appearance - room comfort and cleaniness

parking lot next to busy restaurant!

the kids had fun swimming and it was close to all the places we were going

breakfast. worst in years, both from room service and at club lounge

room service was just ok-food was cold by the time it arrived to our room

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

location! like being next to the southdale mall. like the pool and hot tub

nice clean room. spacious room. nice shower with rain head. nice pool.

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

1 waitress, 1 busboy and 1 bartender to deal with about 20 tables plus bar patrons

at the pool if you need to use the restroom in the pool area make sure to take your key card with you

pool was small the rooms poolside took over on the outside hard to get in the door at the pool most

there was no room service friday, saturday or sunday

they also had a very nice laundry facility

laundry room was clean but you need to bring own soap

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

i also appreciated that it had a laundry facility onsite

room we were directed to had wrappers and dirty laundry all over floor

the laundry area was something else only 3 of 6 dryers were working

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

laundry could have breed machines, laundry product out of order and no bar to hang clothes

awesome breakfast

there was a nice pool and hot tub free breakfast it was close to where we had to go

kids play area in the lobby was great. good selection at breakfast.

breakfast was good. the pool was awsome love the lights in the pool!

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

pool and jacuzzi were nice added touches

clean, close to the airport, staff was friendly and offered breakfast!

very clean quiet to rest favorite part is the pool

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

no light in laundry area or soap available for purchase, not sure if the machine even worked

parking lot looked like a war zone

of people staying there, if we had access to an area where we could have all sat to visit and eat breakfast

the pool and hot tub were nice and relaxing. breakfast was pretty good.

kitchen and also laundry

staff was really easy going and to top it all off you get free laundry

very clean the free laundry yess

do laundry for cost of soap and everything you need is in your room to

the area was great as it was near many stores. also enjoyed the free laundry.

i did laundry while there but had to lean up against the wall b/c no chair was provided

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

no elevator, no soap to use for laundry, not even soap to purchase

too much for guest laundry, no elevator, only gave to bath towels to room, had 3 ppl when asked for more towels

50 in laundry in cash and receptionist could have cared less, no sign credit card only

they have laundry on site

laundry being on site 24 hours big plus. the housekeeper sure tidy with the best.

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

laundry room

laundry on the floor

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

pool and hot tub, rooms were clean and beds comfortable, coffee available, needed a clothes dryer

the location was perfect! the hotel is clean and actually has breakfast items.

not at hot breakfast

thw only thing lacking is a laundry room at rhis ptoperty!!

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

no laundry room and the wifi was terrible.

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

had trouble finding laundry room and there was not change machine there

and a laundry room

the people were great. breakfast and light supper were nice

really loved the rooms at this hotel, it had a full kitchen and a nice comfy sectional couch

there weren't enough burgers during our time for breakfast but was sorted out

nice kitchen

food pantry, restaurant, pool, gym, laundry, large room

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

pool was small and occupied by only kids, no hot tub

service was poor and i accidentally left a bag in my room and there room service went

called down to learn that we were above the laundry

i feel like for an all you can eat buffet, kids should have a lower price

no hot tub by the pool but otherwise it was amazing.

property is listed as pet friendly

wifi did not work

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the description was showing a suite with sitting area and fireplace but in fact the room was a simple to bed

the shuttle to and from the mall was a very big help

juice,water, granola bar that is mostly sugar

kids entertainment, make it ng sure masks were on everyone and

my kids had more fun than we expected

the restaurant closed at 9 and the bar at 10 - a little early for us

pool

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

lots of space, free laundry

our second time staying there and would do it again. the laundry service was great.

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

the free laundry washer and dryer was a great bonus for travelers on a long journey

welcoming staff, free laundry services

i wish they had laundry machines in addition to send out services

shuttle from airport was gross and smelled bad. also, it should run more regularly.

i also loved the staff's (house keeping) diligence in helping me surprise my wife with rose petals and wine

the heavy chlorine smell in the pool area. i would like to see parking included in the room fee.

with pool and gym as well as safe and fridge and coffee maker in room

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

loved the location, the breakfast, kids had fun at the pool. very friendly staff.

great staff, resturant, front desk, easy parking.

free parking or valet

paper towels in kitchen. garbage cans in kitchen, bedroom, living areas.

and from the street we can hear the air condition from all the rooms and at the parking garage

expected rooms to be not so ordinary. parking garage was not marked well .

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

liked everything that homewood suites hotel offered us from the shuttle service from the airport to the hotel

a single mom of 5 kids, the rooms fit us comfortably

chose this for the pool to bring my grandkids

my kids love the water park

the spa area was fun!

hotel needs to have a free breakfast available for the price, beds were a little to soft for our liking ud83dude

my kids said the bunk beds were uncomfortable. the restaurant was a little spendy.

due to covid19 and there was no room service, i felt as it was not provide me with enough of towel and face wash

a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 i would need 2 rooms

the swimming pool and bar are not open due to covid-19....that part sucks!

spacious room, gym, pool, immediate, safe access to moa

great gym and pool

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

in bar but where isn t it$$$ also if you would make it cheaper for parking there on a parking and

the pool wasn't opened when we went dissapointed

pool was fun

would recommend a heated pool

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

friendly staff great amenities - nice workout facility and access to laundry

there was free self-serve laundry which was an amazing perk

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

had a workout room, pool, and laundry if needed

no laundry and the breakfast was way overpriced.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

kids were in the pool yelling at 7:30am and the pool wasn't supposed to open until 9am on sunday

my kids liked the pool.

the staff acted rapidly, assigned me a different room and compted me with 2 breakfast passed

free laundry services

good laundry facility

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

the pool towels were larger than most hotels- it's the little things

friendly staff, free tea and coffee in reception, clean, laundry available

the gym was the highlight for me

just another bonus to an already great stay loved the hot tub, the rooms were fun having a little kitchen in it

the gym was exceptionally clean

the pool was a hit with my kids, and the breakfast spread was impressive, with tons of options and a superb

no clock..no kleenex..no laundry bag.

low parking

plowed into parking spot so husband had to borrow front desk plastic shovel and than push us out of parking

to everything with a discounted price and pet friendly and nothing much less than the more expensive

the room was nicely updated and clean - quite for a weekend - the pet area was awesome on the backside of the

had to walk across street for laundry and pay for breakfasts

95 for wifi which we didn't request

had to get 2 rooms, it was my husband, myself and 3 of our kids

i enjoyed the gym, good cardio machines and some weights

i loved the bench that had lighting underneath which made it easier with having kids who like to have a night

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

the only thing i would suggest is bring a dvd player if your kids want to watch movies cause there's only 1-2

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

laundry and reception have been great

then later she was kind enough to give us extra laundry

decent breakfast included and a laundry a bonus

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

large reception area, great bartender (henry), very good breakfast, free shuttle to the

it was clean and modern with a great location. the airport shuttle is also a huge advantage.

good wifi, and i ve never seen a bluetooth speaker in a bathroom mirror before

knew that breakfast was not included, however there is an onsite full service bar and limited menu service

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

the laundry on the second floor was neat and clean

laundry detergent was too strong smelling

they had no shampoo, no laundry bag, no tissues in the room

guest laundry on-site

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

we also loved the location, it was so close to the mall of america and the kids loved seeing the airplanes take

pool area was nice, plenty of towels

nice clean room, awesome breakfast, bar on site, close to mall