we also enjoyed the pool and exercise room

me and my kids were really hoping for a nice hot breakfast

the continental breakfast was hot and tasty

of covid-19 the hotel weren't able to serve a hot breakfast or nice breakfast

easy access, clean and quiet kids loved the pool

great location. very clean and staff were friendly. we enjoyed the free shuttle service as well.

nice room and outdoor pool was a fun change.

breakfast is served at 6:30 am although the food did not come out until 6:45 am

breakfast

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

the breakfast was good and had lots of variety

(receptionist lacie , breakfast attendant)

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

limited seating for breakfast.

breakfast was simple but adequate. staff very friendly

we even used the guest laundry room

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

card use, eliminate the inconvenience of obtaining coins to operate laundering machines -indoor pool needs better

clean, friendly, roomy, great breakfast

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

more variety at breakfast

wifi was confusing to get on

and helpful and the breakfast was good and they had a laundry room on site and the swimming pool was clean this

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

the gym and the pool and breakfast

location , rooms are clean, the shuttle driver is the best nice and very helpful.

the extra $15 charge for parking. the pool was cold.

bike in gym was clunky, not a spin bike

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

clean, friendly helpful staff, good vibe with other guest. breakfast was great.

no sausage for breakfast

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

laundry facility in house

there was dirty laundry laying on the reception desk

laundry facilities came in handy

the price of you don't have a pet 35 a day if you do

there was an unadvertised pet fee and the man at check-in tried to rip me off and charge me $150 pet fee, before

was a lot of noise coming from the laundry or maintenance room above

the shuttle was a pleasant surprise on a rainy day with door to door service

towels in the pool area both times we went down there to swim

would stay there again only if they fix the wifi

the coffee was good and the cute little bar was open late

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

staff was friendly & there's onsite laundry

size of the room, the cost, the wifi quality

huge room, swimming pool, breakfast, tv, wifi

the room we had was next to the elevator and laundry so it was noisy all night

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

we asked them if there was a laundry room and for extra toilet paper

clean, modern room. great amenities of in room kitchenette and shared laundry

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

so those need to be kept separately when doing laundry

registration was unprofessional, folding laundry at counter

whatever laundry detergent you use made me itchy all night

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

the breakfast was simple but we were pleased with the pleasant atmosphere

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

at 3pm, they offered me an early check in right then at 6am for no extra charge and sent a free shuttle to pick

man with beard at desk and lady next day were very good. great breakfast

it had a better-than-average free breakfast

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

the front desk, laundry and common areas

i decided to wash the bedding in hotel laundry

parking area and multiple doors for entrances.

parking spot usually set aside for handicap parking was set aside for police vehicles only

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

nice amenities. room was clean. liked having a workout area and on-site laundry options.

i loved that they had a work out room and laundry area

laundry - i am sensitive to fragrance

wifi service is not good

going on in main lobby, no on-site laundry

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

the indoor pool was fun and clean

we ordered room service

wifi kept cutting out or didn t work at all for hours

the food was healthy and excellent. bed was cozy. loved the pool and laundry

top notch facility. meets or exceeds marriott standards very clean hot tub next to the pool

shuttle service extraordinary

the shuttle service to the mall of america was so convenient!

we were put by an entry door, near the pool, across from the housekeeping office where people

the elevators where not working, or the wifi.

kids enjoyed the pool

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

there were so many kids in the pool we couldn't

hot water, bathroom really small can hardly turn around, room service food overpriced and served on plastic

i could not get on the wifi and the breakfast area was not kept clean or stocked

complimentary breakfast, wi fi, swimming pool and hot tub, luxurious towels, good bathroom products

breakfast was really good

no wifi. had to call third party to access wifi.

nice clean rooms, pool area and overall facility. very good experience, i'll stay here again

easy check-in responsive staff laundry facilities

good laundry facility

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

breakfast was amazing

i love the environment my kids won't stop talking about it

room was very clean very close to mall of america my kids liked the pool

great location great staff clean rooms good breakfast

efficient, lots of available amenities (pool, gym, etc), front desk was very helpful on two occasions for very

there was free self-serve laundry which was an amazing perk

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we loved that the laundry was free and there were plenty of machines

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

friendly staff great amenities - nice workout facility and access to laundry

one of our beds had dirty laundry in it

think if you have to leave ( to get to the airport) before they start breakfast

i told her that there weren't any towels or anything to wipe down the equipment in the gym and she seemed like

really that bad, just some amenities i wish they had: a sauna and steam room, more weights in the gym, and maybe

all they did was give us free parking and late check out

good tv and wifi.

machine was located on only one floor, inside the laundry room

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

benito (kitchen/shuttle driver) was the best

the pool was nice, the breakfast in the morning was great

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

would have have been a problem if we stayed more than one night and needed to give the kids a bath

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

good wifi, and i ve never seen a bluetooth speaker in a bathroom mirror before

not offer free breakfast in morning although it does have an on-site bar and limited restaurant

our room was very clean we were a party of 5 and the 3 kids loved the pool

clean. quiet even though near airport. shuttle service great and quick pickups.

the hotel was equipped with a guest laundry

friendly staff extended pool hours we will be back

very close to the airport and getting the shuttle was simple

were a lot of semi trucks in the parking lot making parking a little intimidating but there were spots available

ipad was broken in my carry-on when in the shuttle

friendly staff, free tea and coffee in reception, clean, laundry available

the kids loved the pool and so did i

the gym was the highlight for me

complimentary breakfast was great as well and kids enjoyed the pool area

to the mall, variety for breakfast, expresso machine, hot chocolate, pet friendly, size of room, and afternoon

i wish they had laundry machines in addition to send out services

fact that is stated it was pet friendly and the mall it self wasn t and you couldn t leave pets unattended

good options for kids, especially after spending a day traipsing through the mall, i thought the room service

the gym was nice

i understand we live in an advanced world of technology, but a simple paper giving room service, visiting

had to walk across street for laundry and pay for breakfasts

i enjoyed the gym, good cardio machines and some weights

due to covid, the bar and restaurant were closed. luckily there is a good restaurant next door.

i have younger kids and would want a pool or some other amenity to keep them occupied if i was staying more

nice hotel bar with drinks and food

they had no shampoo, no laundry bag, no tissues in the room

(possibly dry laundry soap flakes

indoor pool and laundry facilities available (you will need quarters though)

guest laundry on-site

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

only thing which clicked was there wasn't a laundry in the building

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

no laundry facilties at the hotel

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

location, continental breakfast, outside patio, kitchen in the room

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

water park was a pleasant attraction for the kids

it has a great pool with a kids area

pool was great for little ones

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

wifi was on and off and because of the covid situation they were not offering breakfast.

noisy climate control in room (i turned this off). gym and pool quite small.

outstanding care from hotel personnel, shuttle

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

then later she was kind enough to give us extra laundry

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

decent breakfast included and a laundry a bonus

great gym and pool

a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 i would need 2 rooms

the kids loved the pool

that it was next to the mall. traveling with kids so that was awesome!!!!

asked at check in telephone service never turned on so no way to communicate with front desk, bar etc

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

the pool and hot tub, great time

pool & hot tub were nice

no parking fee, close to moa and shuttle

also close to the airport with an airport shuttle

kid friendly with lots of activities for kids

kids entertainment, make it ng sure masks were on everyone and

provide at least continental breakfast for kids with that price per night.

no hot tub or spa as advertised

the environment and activities for the kids

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

everything was clean & staff was friendly. the pool was nice too.

the food at the bar was great, very friendly wait staff.

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

the website says the shuttle runs every 20 minutes starting at the top of the hour but they never showed

room size and cleanliness, breakfast and dinner were very good

great for kids too

kids toys were in shower

kids had to sleep on the floor one night

lots of kids running around

just put in a pool, which is great; however it is very very small and seems to only add chaos and noise

kids had to sleep on the floor one night

small pool

and a laundry room

my kids always love there

room size and functionality, proximity to mall and airport, shuttle service

location was great and the hotel providing a shuttle service to and from the mall of america was exceptionally

great breakfast and mixer dinners.

called down to learn that we were above the laundry

the shuttle couldn t get to us within 1/2 hour though so they sent a lyft driver who was there in 3

there's also a kids' meal menu for dinners

allow early check in and late checkout

would be nice if breakfast was included in all packages

no way to do laundry.

only need a laundry room to be absolutely p

thw only thing lacking is a laundry room at rhis ptoperty!!

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

the breakfast was awesome

nice pool and big hot tub

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

laundry on the floor

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

they have laundry on site

the hot tub was relaxing and i'm glad i could do laundry

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

i did laundry while there but had to lean up against the wall b/c no chair was provided

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

too much for guest laundry, no elevator, only gave to bath towels to room, had 3 ppl when asked for more towels

no elevator, no soap to use for laundry, not even soap to purchase

clean, guest laundry convenient, location good

chose this hotel because of laundry facilities- and no laundry

decent enough of a location. interior looked presentable. parking was easy to navigate.

parking lot was icey and slippery

i chose this hotel for the convenience of the airport shuttle, however there was no airport shuttle

arrived a bit later than expected, but they gave us a 2:00 pm late check out which was nice

do laundry for cost of soap and everything you need is in your room to

room was above average, good size laundry facilities, kitchen space came stocked with basic cooking pan and

very clean the free laundry yess

we loved the fact that you can do free laundry, borrow kitchen items and access the candlewood cupboard

free laundry and friendly staff. very accommodating considering the circumstances

the laundry area was something else only 3 of 6 dryers were working

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

breakfast was excellent and the cook was very pleasant

easy access from highway. free parking. free wifi. walking distance to a few restaurants.

know i was there on easter, but i was disappointed that the bar closed early

the breakfast offerings were good

parking was crowded

nice and clean, and the breakfast was excellent. pool area was very clean and nice.

(we stayed during a weekend that the hotel was full of kids, a dance team, i think

good location, good free breakfast, comfortable beds, large tv

a little would've gone a long way but a muffin and a drink is not a breakfast

the pool area was nicer ucb m

parking good

spa wasn't hot. they billed me for my stay before i even checked in.

breakfast food was terrible, broken glass in parking lot

that it had cheap laundry on site and smoking rooms available.

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

that it had cheap laundry on site and smoking rooms available.

that it had smoking room

the parking lot was not kept up and there were sketchy people loitering in the parking lot

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

laundry accessibility, honestly that's about it.

working laundry machines and not having to clean my own room .

laundry component has been under construction for a month and not available for use so that is one

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

downfall was there wasn t change available for vending machines and to do laundry

pool hours were very appreciated and having laundry service

breakfast wasn t great but it was ok

pool for kids was not a real pool-tiny & 4 feet deep

also, don't get room 101, it's directly under the laundry room

definitely felt like asking her about or for anything(like for laundry or the soda machine), was a crime or

only other thing that was not acceptable was the laundry

dirty laundry out in the open

the kitchenette was also very nice

it was also good to have access to the laundry

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

nice breakfast

no breakfast or pool but that was due to covid and not the hotel.

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

location, pool for the grandkids

spa tub was a treat and worked good

pool and spa were nice, breakfast sandwiches we purchased at the front desk were good

we liked the location and we liked the restaurants bar staff

not to far from moa can be easily via highway towels are soft close to the casino

my kids enjoyed it

wasn't clean when we got there but made a comment and they cleaned it very well and even made my kids bed full

they had good continental breakfast, indoor pool, ice machine, and washer/drier for guests to use

convenience, parking, friendly staff. quiet.

the breakfast was wonderful and much better than i expected

not far from us bank stadium,the staff is great and i love having access to the pool and hot tub and not far

the staff was very friendly, and amazing with my kids!

i enjoyed the daily change of breakfast selections

the only pro was the pool was open for my kids

free breakfast, free parking and wifi, great beds, clean and updated environment, who could ask for anything

the pool was great for the kids.

the pool was great for the kids.

the very cold pool burrrrr!!!!

limited parking.

room layout for traveling with kids

my kids loved the elevators

nice pool

the wifi is spotty, but the property is in the middle of an upgrade to the wifi service.

great staff, upgraded room. large facility, nice gym. good breakfast.

breakfast was awesome and hotel staff and laundry were excellent.

ice, vending, and laundry if needed

only 1 washer and dryer for laundry. quite the wait for an open machine.

it needs a pool or hot tub.

great location, clean, good size room, love the continental breakfast

the washer for laundry was out of order

parking with the bar next door is kinda tricky

lots off options for breakfast and the front desk employees were very kind.

the spa tub was great

i usually use for the multiple times i travel because they actually had the real breakfast and pool/hot tub open

laundry

the hotel is clean. the employees are helpful and courteous. the breakfast was great!

staff was great and breakfast was good

my first room had no heat, the second room had no electricity in the living/kitchen area.

great location, comfortable room, excellent breakfast, good value

the pool area was fairly small. limited seating in there as well. no big deal to me though.

some more equipment would be fine in the gym

were several parties during our stay that made parking difficult

restaurant, bar, pool and coffee shop

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the room smelled like dirty laundry in the gym locker

pool very hot!

happened to be staying at this location for 7 days total and i was traveling with kids

breakfast was very nice, and my kids enjoyed the pool area

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

laundry, price, breakfast, room size.

pool was much smaller than it looked in the pictures

the kids swam in the pool

breakfast. worst in years, both from room service and at club lounge

clean. good location. free parking

one room service breakfast was very good

the lobby bar was a great addition

the bar in the lobby is good

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

thing i didn't like is parking spots are too small for suv i parked then people parked next to me and i couldn

the breakfast and convenient location

the breakfast. the price was good. the pool and hot tub was nice.

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry room was clean but you need to bring own soap

i enjoyed using the fitness center and even used the laundry room in the hotel

they also had a very nice laundry facility

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

this hotel cannot function fully because of the state restrictions i can only imagine what their breakfast would

there was a pool and a hottub

shuttle i had scheduled in the morning was canceled at the last minute, but the offered to

the guezt laundry took way more then the $2 it said it would cost.

i rested well as well as did my laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

there were luggage carts and a guest laundry

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

loved the pool, hot tub and free laundry service

free laundry

love the location close to normandale lake and having the free laundry facilities was really great

laundry was unavailable and i had to find a laundromat before leaving town after check out

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

they make my kids happy letting them stay more longer at thr pool

that the pool and hot tub were open. the room was clean and nice.

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in was so

kids loved the swimming pool and hot tub. very clean and quiet.

customer service restaurant/bar pool/hot tub comfortable clean rooms and beds

i don't eat breakfast but it's nice for my kids

liked the great pool and workout area

the kids were disappointed about this as we were looking forward to swimming

wifi was not provided without a fee.

my wife and i truly enjoyed the bar for one drink after attending the chanhassen dinner theater

very nice gym, pool and hot tub

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

interior was well put together everything looked nice the pool was clean and was not overwhelming with the smell

no kids in the pool:)!

restaurant or bar were not open

airport shuttle, tv, clean, friendly. secure, wi-fi, printing

near 3 connecting parks from blufftops to giant river-side park, with a large dog run (pets allowed)

main parking lot closest to the back room was out very

pool was broken, gym didn t offer much

hotel is a cowboy style hotel the rooms are clean and nice the swimming pool is where we spent most of our time

affordable hotel with free parking

the parking lot was in poor shape

i only wish the gorgeous lobby bar had been open

only 1 entrance so be sure to ask about parking!

the parking lot was in dis-repair!

no breakfast or pool

breakfast options were great, free laundry facilities, clean and very friendly staff!

the shuttle, valet service, breakfast, the room

room was excellent, bed was perfect. breakfast was decent.

pool,spa, gym

use another van shuttle service when there is events going on at the xcel, shuttle customers going to and back

laundry could have breed machines, laundry product out of order and no bar to hang clothes

the lobby was nice, especially the gas fireplace

parking was great since i was pulling a trailer. breakfast was great.thank you

in morning, they showed me where the coffee machine was and made sure i knew all the choices for breakfast

location and pool

not get wifi to work couldn t find a password view not good at all but only in our room to sleep so

hotel very clean has a great breakfast in the morning

the hotel room had the master light switch at the front door where the kids could turn them on and

i wish there was a hot tub in the pool area.

missed there was no hot tub. nice for adults as pool is used more often by kids.

no guest laundry. had to drive miles to a laundromat.

guest laundry and pool was small

no towels in pool area

didn't have safe in toom. gym was small.

the shuttle service

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff,

brand new facility with a full bar and small restaurant

only for parking was hard when it was just us and the kids to get everything out of the car but the staff was

s parts of hue building that aren t finished the bar is right on top of check in area which is odd restaurant

pool is alittle to open to non swimmer eyes as it has full length windows facing main entrance,

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

no light in laundry area or soap available for purchase, not sure if the machine even worked

staff, breakfast and clean rooms

older hotel. parking lot needs work

the pool and hot tub were nice and relaxing. breakfast was pretty good.