i enjoyed using the fitness center and even used the laundry room in the hotel

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

they also had a very nice laundry facility

laundry room was clean but you need to bring own soap

lovely hotel connected to the galleria great parking

the bar was well stocked with high-end liquor

i also was mad about the 6 am alarm going off on a saturday morning w 2 little kids

breakfast. worst in years, both from room service and at club lounge

is a fairly nice hotel but the parking was ridiculous and someone's horn was going off for one hour and no one

no info in the room like how to hook up to wifi

great staff, upgraded room. large facility, nice gym. good breakfast.

staff was super friendly, rooms where spacious the free breakfast was delicious homemade omelets and location

fresh breakfast, clean rooms only thing that stood out was cold temperature in the pool usually pools are warm

room was above the pool

they also have a swimming pool, laundry facility and more

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

the free shuttle to the mall was a great plus

the kids swam in the pool

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

traveled with 2 kids and requested a roll away bed for our room and after having to walk down to the lobby

weren't very clean and they didn't have any shampoo as well as the internet wouldn't work so my kids couldn't

very friendly staff all round. hector the hotel shuttle chauffeur was great.

it was also good to have access to the laundry

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

i did feel the fitness room could have used a little more updating/attention.

convenience to activities, and airport shuttle

parking lot was full forcing us to use the parking ramp

small hot tub and pool

the pool was also overrun but rude kids

we had no intention of renting a vehicle but instead use the complimentary shuttle service to commute back and

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

breakfast i've had at this star level of hotel

free breakfast, wifi, and parking. the room was also clean.

didn't get to use the pool. too many kids. some sort of ball team stayed there so... oh well.

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

staff help & airport shuttle service

i wish the bar stayed open later, but there is food places near by

could hear kids running on floor above and hot tub was not very hot.

was accused of not paying a pet deposit for my dog when i did

laundry could be improved.

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

also, the pool says it's adults only after 10pm, but there were really obnoxiously noisy kids in there well

easy access and nice room. hot tub was great. having a bar and restaurant was excellent.

enjoyed using the pool and the gym room.

awesome hotel, great value, close to amenities and free parking.

pool for kids

pool for kids

no breakfast or pool

were kids everywhere

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

the bar to close to eating area.

pool wasn't open which wasn't posted on their website

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast was great. room was nice to

kids loved the swimming pool and hot tub. very clean and quiet.

fitness room and a pool are additional advantages

customer service restaurant/bar pool/hot tub comfortable clean rooms and beds

the area was great as it was near many stores. also enjoyed the free laundry.

kitchen and also laundry

room was above average, good size laundry facilities, kitchen space came stocked with basic cooking pan and

staff was really easy going and to top it all off you get free laundry

do laundry for cost of soap and everything you need is in your room to

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

i rested well as well as did my laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

the guezt laundry took way more then the $2 it said it would cost.

which means sometimes laundry gets started up to days later

there were luggage carts and a guest laundry

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

they offer free use of their laundry area which was a huge help for our family

location, kitchen in the apartment, nice and helpful staff, laundry room

i also appreciated the free laundry machines and workout space

the gym was good

kids birthday party was going on in pool area and it was loud

the gym.

pool towels are small and like sandpaper. for a luxury hotel the pool towels felt like a super8

kids are running and jumping into the pool and the hot tub

they pervided a laundry room

no elevator, no soap to use for laundry, not even soap to purchase

this property does allow long-term residents and has laundry facilities

could use a table in the laundry room

clean, guest laundry convenient, location good

laundry room

laundry on the floor

they have laundry on site

in morning, realized room 106 is in a bad location and across from workers doing laundry and door was open with

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

friendly staff, great location, nice pool.

are comfy pool/hot tub and breakfast were excellent and the staff were friendly

had trouble finding laundry room and there was not change machine there

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

no way to do laundry.

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

no laundry room and the wifi was terrible.

called down to learn that we were above the laundry

the shuttle couldn t get to us within 1/2 hour though so they sent a lyft driver who was there in 3

noise in the swimming pool. add noise reduction equipment to absorb the sound.

it would have been nice to get free breakfast too pricey for breakfast

the early check in times.

and a laundry room

with kids, this is so incredibly helpful

the kitchen was stocked with the necessary equipment, and an ice maker in the freezer was a bonus

i stay here every year for our family trip because you guys have a kitchen

nearby airport. hotel provides free shuttle bus, very convenient.

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

look for it and kept complaining about the “huge mess that was left” having 2 toddlers and 2 kids in a room

$75 pet fee

the pool hours

kids entertainment, make it ng sure masks were on everyone and

my kids had more fun than we expected

the environment and activities for the kids

my kids had more fun than we expected

chose this hotel because of laundry facilities- and no laundry

shuttle to the airport as promised, first room for our daughter & family had no working heat, had

the pool closed too early on sunday

pool gets very busy in the evenings

decent enough of a location. interior looked presentable. parking was easy to navigate.

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

main hotel sign was not lit and the parking lot was a mess with construction

we did not feel safe in the back parking lot

everything shuttle

the free shuttle only left the hotel every hour, so if you had to go somewhere, then you had to wait

the bar closed early.

very comfortable, room was clean with no odor from the air conditioner, pool stayed open late, bar and kitchen

nice clean very modern hotel that had everything except free wifi

rooms were great, very upscale, pool stays open late! loved everything about it

pet friendly was the main reason we stayed

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

making reservations didn't say kitchen was under construction

they have wonderful pool that has a play area for kids (great for 3-10 yrs olds)

there is no gym and pool. the carpet was smelling bad and needed a deep cleaning/ wash.

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

due to covid19 and there was no room service, i felt as it was not provide me with enough of towel and face wash

the kids loved the pool

are literally no snacks available unless you order room service

no little shop, mini bar in room, or vending

i wish they had laundry machines in addition to send out services

the bar and the room we were in

the free wifi is not nearly fast enough for this day and age.

shuttle from airport was gross and smelled bad. also, it should run more regularly.

i also loved the staff's (house keeping) diligence in helping me surprise my wife with rose petals and wine

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

then later she was kind enough to give us extra laundry

decent breakfast included and a laundry a bonus

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

laundry and reception have been great

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

kids not being watched while in the pool

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

we had a problem getting the wifi to work. we were unable to connect.

friendly staff, free tea and coffee in reception, clean, laundry available

pet fee

amenities gym, pool, hot tub, and outside lounge with barbecue area

the rooms are impresively clean & modern fixtures and kitchen appliances

i loved it was so clean and nice update and a indoor pool that the kids loved

had to walk across street for laundry and pay for breakfasts

had to get 2 rooms, it was my husband, myself and 3 of our kids

close to the airport, clean, good gym

the wifi is very slow and would sometimes not work at all.

gym, shower, and room. hotel location was perfect.

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

nice clean room, awesome breakfast, bar on site, close to mall

outstanding care from hotel personnel, shuttle

wifi was intermittant

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

suite, clean, great options available with having a mini kitchen, ice maker

good morning coffee and breakfast, open early for early folks

(possibly dry laundry soap flakes

guest laundry on-site

they had laundry facilities which we needed and used

the facility did not have quarters available for the laundry machines.

the laundry on the second floor was neat and clean

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

also, the blackout curtains didn t extend all the way and the lights from the parking lot made the room

i loved how clean the pool area was, even in the corners and niches that usually get forgotten

didn't like the temperature of the water in the pool and jacuzzi

i liked the free laundry. we stayed 9 days and were very comfortable.

there was free self-serve laundry which was an amazing perk

friendly staff great amenities - nice workout facility and access to laundry

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

there was no kitchen or weight staff that i could see, the general manager took our order and was the one to

not offer free breakfast in morning although it does have an on-site bar and limited restaurant

much parking available

location, convenience, clean rooms, easy parking, nice pool

good laundry facility

easy check-in responsive staff laundry facilities

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

i like breakfast in the morning all hotel should have that and the indoor pool.

pool area was nice

no mention of pool being closed and the charge for a take our bag to eat breakfast in room

pool gave 2 of my 3 kids a rash possibly over chlorinated

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

we booked here because it had a bar and restaurant

no laundry facilties at the hotel

only thing which clicked was there wasn't a laundry in the building

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

the hotel bar was also very nice

huge tv, nice big ceiling, nice furniture, great bathroom and breakfast came with the room type

the gym even had towels in a wine refrigerator, which seemed delightfully excessive

very clean and nicely decorated. the bar and restaurant were nice

seating for breakfast was not organized

kid friendly. has a laundry room.

there was laundry, office area and workout

enjoyed the hot tub & pool breakfast relaxed no pressure from staff to move along

great breakfast.

it is very clean, updated recently, wonderful breakfast choices, and a nice pool and hot tub

microwave in the rooms and going outside to do laundry

that they don t have a laundry machine s specially when you stay with a kids

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

no laundry facilities

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

one of our beds had dirty laundry in it

wish it had airport shuttle service all night.

she also assisted my to work out a late check out to work around my work conference

the social hour location room size shuttle to the mall of america

the room service was fantastic! i can really tell the top shelf was on duty when i got my food

no pool no laundry breakfast outrageously priced

laundry option

i appreciated having drawers so i could put my clothes away as well as free wifi and parking

always clean from the room to the pool

some things closed i would have liked to use like pool and fireplaces

room was right across from kitchen and laundry room and close to front desk

nothing fancy but nice rooms, easy parking, accommodating staff

we keep coming back for the location, the breakfast, the staff, the cleanliness, and the comfortable beds

room way super clean and bed was big and comfortable. great service. free breakfast.

in a simple words, we like this hotel, morder, new clean. breakfast is good. parking is easy.

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

shuttle service runs every 20 minutes and easy to and from msp airport

the waiter for the breakfast buffet was horrible. she should not be working with the public.

the bar and restaurant also offers a good spread of options

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

were old but rooms are spacious and updated with a full kitchen which was nice

the rooms were spacious and the breakfast was really good too.

the kitchen and separate little living space was totally unexpected at the low price we paid

pool was outdoors and the location can be confusing if you don't use gps

laundry room in the main building was nice , staff were very nice

pool was closed.

breakfast was great. kitchen had all of the cookware and dishes i needed

was friendly, kitchenette was wonderful, the beds comfortable, it was very clean and it was also pet friendly

the pool was tiny

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

i have kids who aren’t a big fan of eggs and sausage

i have kids who aren t a big fan of eggs and sausage

i loved that it had a mini fridge and a microwave with a small kitchen sink in the room

the breakfast was really good my kids don’t eat breakfast but when they went down to look and see what they

early check in is grateful. staff is really friendly. pillow case has smell.

wifi didn t work.

is open to the bar area

wifi not easily accessible

that the pool was not open

they had a very good continental breakfast. everything very clean.

the pool was alittle bigger

breakfast was very good and you was hot

great location and breakfast, clean and so comfortable.

breakfast was good rest of the staff and met was good

the kitchen had no plates, glasses, silverware, or cookware so if we had planned to stay for an

the staff gave us some from the staff kitchen

parking space was very limited

the location was good with enough parking.

breakfast for on the go was good. good coffee...

plenty of parking and good internet

small parking lot

parking lot doesn t have enough spaces, which seems a bit ridiculous

roof top bar was nice.

free parking

room service needed a little bit of work - i asked for a salad with my dinner one night and they

1. location 2. wifi, pool, bar ect. 3. great staff

nice room, great staff. room service was excellent.

a big deal, but is there a limit on the wifi devices that can be used at one time

the room service was kind

there is laundry for $1 wash/dry so you can head home with clean clothes

every morning, pool for the kids, welcoming to our dog, and front desk went above and beyond to make us

bed and fitness room

the breakfast options were incredible-one of the best hotel breakfasts i have had

friendly front desk. i love the pool! nice clean and quiet large room . the breakfast was good .

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

room size and cleanliness, breakfast and dinner were very good

pet fees are extremely high for a house train 3

when returning to the airport terminal, you must go by shuttle which is provided by the hotel, and runs every

room service and very comfy beds

the laundry room is very useful and the front desk has laundry detergent and quarters

spacious room, friendly staff, plenty of restaurants and entertainment in the area, pet friendly and a great

suite layout which included a full kitchen where we could prepare our meals, as i had just had outpatient eye

loved the morning breakfast

we also made use of the guest grill near the pool, which is a huge bonus for my family

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

the room, the facilities, the staff, the breakfast, the location, the parking

gym, room, breakfast

staff member that does breakfast was rude, impatient with kids( yelled at another guests child), she walked

pool was a little smaller but it was great.

the in door pool and the breakfast

quiet, nice breakfast selection, location

bed was very uncomfortable couldn't sleep the two nights that we stayed there there way kids running up and down

having a gym and laundry on the same level as the room

complimentary laundry not so great.

the pool and hot tub were also nice

was clean, the room was comfortable, spacious rooms, excellent breakfast and great fitness option

love that the pool and hot tub are open til 1 am for adults

laundry facilities are a little out-dated, though work fine

was super clean, laundry room was open 24/7 and the complimentary drink was a nice touch

there is also a laundry facility available for hotel guests, which is very convenient

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

sound of closing doors in hallway near laundry was rather noisy (sometimes travelers sleep at odd hours : ) so

no laundry service is unacceptable

was a laundry list of issues , no staff was willing to help or something to justify

before i made reservations i asked if there was laundry facilities

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

had a bench press and cables in the gym

do not have laundry machines on site, nor are there any in the immediate neighborhood

no free breakfast no wifi that worked parking was expensive

gym

there was a pool, but we didn't swim

not like pet rooms mixed with regular rooms on any floor

no free water, light by bed gets bright before you turn it off, no stationery, no unscented laundry

bar the lounge area, the swimming pool, the pool table

gym, staff, restaurant.

the pool

room service

the staff was rude consistently whenever we needed help (getting laundry done, getting into the parking lot,

the swimming pool is kids favorite although i used the mini-gym more

we were hungry around 11am and no room service was available except for some snacks using the vending machine

i liked the free breakfast every day and the mini coffee bar n the room.

kids loved the breakfast, seconds on the pancakes

laundry room did not have a chance machine and front desk did not have change either at the time

really comfortable and spacious, lobby, gym and laundry were also nice and convenient

conversation from next room, carpet stained and no l audrey bag, had to ask front desk for laundry bag

we asked for extra blankets for my kids to sleep on the pull out couch but never received them so we ended up

nothing really even the gym is good

views, location, and room service.

the pool and fitness room were clean and in good repair

staff was extremely nice, especially to my kids

the gym was a great amenity. lots of equipment to work with.

, considerable used room service items and food delivery bags in the hallways)

breakfast was really disappointing`, we would never have breakfast there again

no vegan options at breakfast and the bar closed early

delicious breakfast in the restaurant

i wish that the bar stayed open longer.

just wish we had breakfast

no room service or restaurant service after 8pm made it impossible to get a snack after the baseball

the cost , no micro wave , small room.. slow at room service..

no room service after 11, no restaurant

room service was horribly expensive and valet parking was expensive. room was small

a lot of younger kids running in and out of the building

they did have trash bags in the trash cans and they also didn t have dirty laundry bags either

location, nice gym and comfy beds

the cleanliness, the bar and room was beautiful and spacious.

the wifi doesn t work well in the room

food and bar to expensive.

elevator malfunction. no laundry service.

poor room preparation - my bath towels were wet though fresh, staff unsurprised because laundry is difficult

little gym, enough for a travel workout

$100 pet fee

premium design, breakfast, bikes available to borrow, convenient location, art on exterior windows of ground

be awesome if there was more than one washer and dryer in guest laundry but so grateful they actually had one

in addition, it got self laundry service which is really the traveling people need

bathtub for the kids and so we tried a shower

great pricenice breakfast barnice edge of downtown proper location

the breakfast had the

just didnt like that we had to go all the way to the laundry room on the lower level some where for a microwave

loved that they had laundry accessibility and a latte machine on lobby floor

also the laundry that guest could use required coins to work however their coin machine was not working so

laundry wasn t advertised to i had to drive out only to find they did have laundromat for

wifi was not working in the hotel room until they reset the router again

room was right next to a utility or laundry room

there s a laundry facility & gym but i didn t use those on this occasion

very nice kitchen

the gym is not open and the pots and pans are so cheap hard to cook with

two-room layout gave me and my son privacy. public areas were clean, breakfast was very good.

did not like that there was no laundry room to be able to wash our clothes

website says you have laundry but you actually don't.

well, we didn't like the fact that there was no laundry facility on site and had to visit a laundramat to wash

no laundry on premises

no laundry facilities. location good but not central to restaurants. no room service.

internet was a bit slow, no pool

the gym is okay-it s a bit small and both peloton bikes weren t working properly

nice hotel front desk didn t mind us playing pool at 5 am which was awesome and gave us late checkout couldn

the bar and restaurant. nice spacious room

nice atmosphere, the bar area and pool table were a great spot to hangout before the timberwolves game

bed linen had not gone through the laundry

no breakfast and laundry facility.

the gym was average but at least we had access to a quick workout

breakfast is quite terrible. the gym is not inviting and small.

location with great breakfast

its also pet friendly so we were able to travel w our dogs

the coffee (best hotel coffee ever) loved that restaurant and bar open late

of construction/trash on rooftop outside our window & no room service

breakfast had some good selections but i'm not a huge breakfast person myself

first time eating at the breakfast cafe

paid $23 for the express laundry service, to have them press a dress shirt and steam a two-piece suit

requested early check in, when i arrived i was told it would be a 40 dollar fee

rooms were to warm couldn't cool them off and no pool for the kids

nice rooms with a great view and love the full gym

no free breakfast. gym facility could be better.

have been appreciated if there was a mirror outside of the bathroom and some card talking about wifi maybe

having to pay for everything on top of standard room rate such as wifi ($10 per day) and parking

bartenders and robbsen was great to us at check in and each time saw them

room was wonderful; accommodation for a pet was terrific, always very clean and fabulous beds!

clean front desk staff fantastic bar and restaurant staff fantastic rooms clean and modern

guest laundry on site - had to drive a few miles away to wash our clothes (refuse to pay for hotel

and didn't like the idea of paying for wifi services

breakfast ms were delicious

very unhappy about the mini bar being the only refrigeration unit

bar staff down in the lobby were kind of rude but after speaking to the manager she assured they

rooms, loved the pool and the hottub

the lobby, staff and pool area. very clean!

room service breakfast was poor value

restricted pool hours for kids

we ordered room service and was shocked by the price of chocolate cake, but it was delicious

thankfully the industry has adopted unscented laundry products on linens and towels

wine at the bar was crazy overpriced

i was not informed of the wifi and when i asked the person was rude

hotel, very comfortable bed, classy tower in a central location right off the lrt, solid wifi, very clean room

you couldn't preorder room service