location laundry across the street plenty of shopping walking distance bus stop not far the staff is top

the bedlinen and towels were spotlessly clean and fresh from commercial laundry

laundry bags left in front of fire escape

wifi and proximity to everything

great breakfast with very good quality produce

staff, clean, friendly and easy parking

spacious, plenty of parking, very quiet, dog friendly.

nice room. parking was included.

clean and has parking

took food to cook as there was suppose to be a kitchenette

good location and good parking as i have a large van, good price and friendly staff

off road parking was good, room facilities were basic but absolutely fine and clean.

parking was a problem

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

wifi shower was amazing

good free wifi and parking

the pet poo

great price, free parking and wifi.

secure car park. free wifi

free parking, clean rooms, bar to use if desired, very accommodating

lovely caribbean restaurant, free wifi and car parking so can t complain

wifi couldn t load the weather app.

friendly staff. comfortable bed and good shower. good wifi and big telly.

hotel, great staff, 24/7 check in and had a fridge and microwave in the room, and free parking

room, no desk to work at, shaky wifi, laundry service produced still-wet clothes with a strong odor

there was a very brief moment on arrival when the wifi wasn't working but the lady who was there fixed it

plenty of parking, nice and comfy room, good wifi and tv reception.

well decorated and clean. plenty of car parking

room excellent, food first class price of b&b good plenty of parking.

i like the good wifi in the hotel

nice touch to offer kids a free hot chocolate

nice touch to offer kids a free hot chocolate

breakfast was amazing! so fresh and hot and continuously replenished, lots of variety!

the bar is quite expensive. car park is not secure - vehicle was broken in to.

impression wasnt the best, laundry bags stacked outside the front door and not just 1 or 2, there must of been

not very well cleaned, uncomfortable mattresses, no room service.

comfortable bed, nice sized room, parking available and self catering facilities,

easy to find, plenty of parking

wifi was very weak in our 2nd floor bedroom which caused me some problems with down loading various

mountain of laundry outside my door not a good look

wifi didn t work properly

the recent renovations in the bar have really freshened the vibe

in time for sunday roast, as that looked grand, but the pub was lovely, cider was tasty, and the parking out

refurbishment of old historic coaching inn, with a lovely, lively local bar and restaurant

the room smelt of damp laundry and the windows couldn't be fully

no view other than the laundry rooms

food gym and spa facilities and nice breakfast

the hotel is amazing but the lesuire facilities they have are excellent for adults & kids

room service charge is 5 which is not ideal.

i really enjoyed the kitchen, the bar and the people.

check in is at the bar and when the pub is busy that is quite difficult

the lady of the house and bar staff couldn't do more for you

location is good for henley regatta. they provide a good laundry service.

my pet hate

one pet hate i have with hotels is the salami slicing of extra charges

majority of staff were unmotivated kids who needed some training to shine, an example would be at breakfast when

the rooms are a tad tired and beware the cost of drinks at the garden bar were exorbitant.

cost for some laundry was very high.

small suggestion for improvement would be to offer a laundry service

dirty laundry on the floors of the communal areas, lots of dirty cups and things just around

ordered room service from the room service menu, ok but not great

was very hot and stuffy, no air con wifi was very slow, sometimes didn't work at all the accommodation is not

we asked for an early check in as we had a baby with us and they made sure our room was cleaned first

location, rooms, bar and restaurant

the entry is through the old pub which is cozy and inviting with several fireplaces

blooming marvellous, excellent breakfast, great dining options, historic building, large outside area, excellent

super bed. great shower excellent breakfast covid protocol well organised pleasant staff

staff, and mike on nights responded splendidly to my report of a fire exit almost blocked by laundry trolley

laundry facilities were a bonus

very helpful staff , helped with ev charger

to check / alter my booking, it was not very clear if i was contacting the sports centre, a spa or a hotel -

good facilities, very good gym, friendly staff, good breakfast. convenient location.

the afternoon tea, breakfast and dinner in the astor grill were delicious

a couple who like to exercise, we found the gym small and really lacking in equipment

loved all the little unexpected quirks of room service and fire in the room

tea-making facilities in the room meant that you had to pay an exorbitant rate for room service to get an early

public rooms, fantastic spa, excellent breakfast set in national trust grounds, the trees, walks and gardens

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

laundry only changed after i asked (1

great rooms good parking great breakfast

plenty of parking

on site parking

lovely hotel, very pet friendly and helpful staff. super breakfast....excellent stay, thank you.

lovely atmosphere and quiet, good facilities, superb breakfast and excellent location

breakfast delicious

there's plenty of parking and a relaxing courtyard

creaky floors and crowd noise came through the floor from the bar below.

the incredible food served at dinner and breakfast, the lovely drinks served in the cocktail bar along with

lovely spa can recommend without question

spa pool isn t anything super special

loved the spa loved room service grounds we're beautiful

wifi was generally good but there were a few areas of patchy coverage due to the building

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

a laundry room would be good for overseas travellers

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

awoken at 4am by a laundry

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

room service extremely fast and hot food

one of our pet peeves

free car parking and wifi and staff

enough space if traveling with large suitcases room service not available all day until 5-6pm and limited choice

breakfast was great with lots of choice

also having live music and dj at the bar area was so fun

the room was outstanding, especially with the standing bath, and the omakase bar was incredible

the complimentary flowers and champagne in the room and complimentary champagne at the bar were very much

the bed was comfortable and the laundry clean

stay was made by the wonderful manager, yin, who could not do enough for us despite clearly being rushed off

wish they had their own wifi instead of the complicated rigmarole of connecting to the sky cloud, and a shaver

everything was good, wifi in the room was a bit sketchy.

the free wifi worked well and the breakfast was delicious

the breakfast was hot and tasty

stayed for a wedding at a nearby venue, downside is they were going to charge 10/ph to check in early which

have stayed many times and they still have not sorted out the wifi in many rooms you will struggle to get wifi

the wifi password was not listed anywhere on any of the literature in the room, we had to ask the

wifi signal strength was very weak - it kept switching off which was frustrating

location superb we sat by the river watching the world go by staff friendly and helpful had a bar meal in the

hotel is perfectly located on the thames, where you can watch rowers go by while enjoying your breakfast

the wifi was pretty lousy.

no network service or secure wifi

a fridge in the room. wifi a bit weak at times

beds comfy and free wifi excellent also good breakfast buffet

small friendly pub/ bar with outside seating overlooking the thames, young lady was a fabulous,chatty barmaid

free parking free wifi great breakfast great staff

the thames hotel is in need of refurbishment, that is why i rated the room and the wifi as i did

there was a lovely bar with a gorgeous view of the river

well maintained parking lot with flowers and fruit trees

i liked: on-site, secure parking ease of check-in clean & comfortable room lovely courtyard and garden area

exceptionally clean, on site parking.

spotlessly clean, comfortable bed, excellent shower and facilities, plenty of parking space

location, exceptionality clean, comfortable bed, on-site parking

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

breakfast 5 out of 10

small limited bar. rooms were a little dated. slow wifi.

we had no phone signal so wifi would have been a bonus

the treatments at the spa are divine

parking bays need better organisation

find , pool is small but just right for kids

the wifi could go with boosting and the mobile phone signal is patchy at best.

the generously sized parking area not only provides logistical convenience but also serves as a suitable setting

we used the gym, room service,

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

wifi was very hit and miss although i could use my personal hotspot on my phone so it was no issue

very friendly bar & restaurant staff.

hotel clean tidy staff were lovely and the bed was the best lovely bar and bar staff everything was brilliant

laundry looked clean but not the appliances

the laundry is piled up in the hallway

good breakfast choices, gluten free bread and granola

the breakfast was also fantastic

breakfast slightly awkward collecting from kitchen, it felt as if being greedy to tuck in

very warm and welcoming bar and restaurant area

very easy to find and parking is provided

free parking available at the property

and a great location, with parking

noise from the bar wasn't a problem and is to be expected anyway

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

room phone not working, room service was via phone call to the reception

the outside swimming pool just a dream

fact that me and my wife went there for the spa night and couldn t use it because it had been shut down

doesn t allow kids around or on outside pool wich wasn t what we expected

perfect location for our trip to this area. very good car parking . elegant hotel

who greeted us at breakfast was pleasant enough and told us we could sit anywhere we liked

breakfast & bed & room service

i had a special request for early check in and the hotel was quick me to help with me options

i think there was a hard floor above as had as noise of running kids etc early morning

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

pet friendly. great accomodation very relaxing

in the heath suite the steam room wasn't working and the pool and changing rooms could have been a bit cleaner

body equipment and there was a church group there who were constantly making a lot of noise, kids running into

the pool and sauna were a bonus and the kids loved it

no laundry service

no laundry service for clothing or able to put charges on room.

really liked the dinner and breakfast at hotel the room was a very nice room with comfortable beds and very

the staff behind the bar were so kind when i asked for milk so so many times for my toddler

bar with roaring fire, room was very clean and well equipped

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

- attended an event on sat night and was unfortunate to be served by grumpy a bar man throughout the evening

lack of snack , fruit, juice bar for pool and gym area

breakfast was ok on the first day, but very nice on the second when we ordered room service, however i thought

at the cafe in the gym for dinner, which wasn't exactly the kind of thing we wanted, so we had room service,

lovely swimming pool, friendly staff

couldn't tell you where the pool and gym was

wifi did not properly work in the room - i went to lobby to work

excellent breakfast wonderful service

room service was poor both for dinner and breakfast

there were piles of dirty laundry in the stairwell too

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

given 1 jug of hot milk for my coffee and no cold milk for my cereal when my breakfast was

wifi was not secure but an open public access

breakfast and the choice is superb

view of car park and laundry bags but not the river as advertised

room was very noisy woke early every morning by laundry or rubbish collection

laundry piled up around bedroom in corridors

laundry left on the floor in the hall

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

had trolleys of laundry outside the window which ruined the view

it s an excellent property- would be nice if they had a pool / gym / spa!

great breakfast

nice that there was free wifi which actually seemed to work

the spa and comfortable beds, plus hotel decor

good breakfast, helpful staff, easy to find and good parking

had a late check out in which graham, the concierge, was very accommodating

overall the rooms, restaurant and bar has a lovely feel

wifi easy to connect and plenty of parking

fantastic staff good value great parking will stay again

down-stairs, ample car-parking, spacious bar and restaurant areas but lots or intimate corners, bay windows

wifi soft mattress dirty carpet no heating when we arrived noise from next door room and cars in

staff excellent restaurant and bar room was clean and large comfortable bed a great nights sleep breakfast was

wifi not working well in room 18

friendly helpful staff, wifi instantly available, no messing about

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

excellent location, ample on site parking and well maintained infrastructure.

location was amazing ud83dudc4f travelled with my pet, excellent place to stay !!

all staff very helpful from reception, bar staff, restaurant staff

yes it s ok the kids really love it

sauna. steam . gym is always available

hotel room, breakfast, service

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

i think the staff need to speed up generally but everything else was exceptional no late night room service or

location, amazing pool and spa facilities

staff were amazing , 25m pool lovely. very peaceful place to visit.

spa facilities outstanding. reception staff very helpful

wifi in rooms is terrible.

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

everything gareth in the bar absolute gentleman who could not do enough for us

good breakfast and nice gym and pool

one thing that didn't come up to expectations was the food delivered by room service

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

laundry service and our mini fridge was not very cold

no laundry service or clothes washing machines

the kids were happy, and the overall atmosphere of the hotel was warm and accommodating

friendly staff and nice facilities for the kids

parking charges and early check in

complimentary sweets on arrival and free wifi.

spacious and playful hotel for kids

the food was good with a choice of eating in the main bar downstairs or the restaurant upstairs

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food

proximity to the station. value for money. lovely too. lovely breakfast. lovely staff.

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

was able to do laundry and younger guests could play playstation upon request

laundry room facilities were great

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

special mention to magda and the bar staff who all had impeccable manners and patience

very clean and tidy. room service had a very reasonable service charge.

- there wasn't a kids menu anyway (we were going to get an adult meal for him) - the breakfast staff were rushed

the bar is nice despite being very small and breakfast was great

an issue with wifi in my room so they moved/upgraded me for the second night foc

wifi not simple to log into, more than the password was required gave up on it, tv and air con

com which said kids sleep free but there was a 30+ price increase when i added my 4 month old baby - in

no breakfast poor wifi tired decor lumpy bed insecure car park air conditioner broken

needs a onsite bar twin beds could do with wider duvets

it is an authentic perfect place for a good night sleep and a great bar next door

spa and gym are were amazing

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

my spa treatment was the best treatment i have ever had, and ruby took great care of me

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa

noise from laundry during the night

laundry cage crashing past our room at 6

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

no room service post 9pm (although food was great)

for dinner both nights (we would have liked to have dined at the restaurant given we had 2 small kids)