pool closed

the room was big enough for us (family with 2 small kids)

free wifi and bottled water

room, free wifi, city centre is accessible either by walking or by public transportation

the parking is free

laundry available for guests

was up to date and had great facilities on site like swimming pool , gym and even laundry room

we were awoken at 2:30 by the laundry truck entering the door, loudly, and wheeling down the hall, and back

no laundry

the pool was smaaaaaaall

parking was great

wifi doesn t work in our room, no breakfast

prime location, pet friendly, clean, comfortable beds

no amenities here when not in pool season, but that s all we needed

great service pet friendly clean nice rooms

no elevator and family suites on second floor. pool would have been nice, but not a dealbreaker.

another lady, i have no idea who she was, explained that things were mega busy, especially with laundry and

we entered the lobby to the clean smell of freshly washed laundry, the place was spotlessly clean and you could

pool wasn't working

free parking and walking proximity to everything

for the price and the hotel room and surrounding areas where clean and comfortable plus the free parking is also

for a towel for the pool and were told we couldn't have a towel because they were waiting for a laundry truck

soon as we walked into the hotel it smelled like dirty laundry

i liked the smoking veranda and the spa tub

gym had 4 pieces of equipment, only 1 worked

my kids could not find the hdmi on the hotel tv when they tried to play their ps4

staff great laundry faciltys great

clean, friendly with great amenities eg access to laundry and water, ice etc

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

clean with a good location. laundry onsite to be able to wash clothes.

that there was onsite laundry

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

close to casino but far enough for peace and quiet during the night.

for the kind of money spent, daily room service would be nice.

quiet close to clifton and not too much noo r in between both casino location 5 min walking distance and free

my kids had a good time in the pool and in the hot tub

wifi was not connected to our phones, there was some problem with the wifi and there was no exhaust

pretty dirty room with no room service provided.

the wifi did not work..

room service was poor

to the action and room service was nice was fairly quiet minus a few horns from alarms on

parking not included. extra charges no laundry room

would have been nice to know that the laundry wasn't available during our stay.

not fault of the hotel because they send there laundry out to be

location good value just no laundry facilities

on desk rather large in process of replacing laundry was not open,elevator jerky must

i didn't like that they had a laundry room but you have to put coins in it in order to use it

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

having to pay for the laundry was awful it really was a bad hotel to stay in

pool, laundry, game room

excellent restaurant, lots of fun at the pool and spa, kids really enjoyed everything

some guests who don't read signs, no smoking in the pool area or patio..

my kids and i were comfortable

close to falls timhortons casino and pub !! clean rooms and friendly staff !!

only a few minutes walk to fallsview casino and restaurants etc

morning we had something chewing under the floor in our room, second night a group of kids were in the room

i asked about laundry facilities and was told i they opened at 8am

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

bedsheet and comforter smells like it wasnt wash from the laundry

& squeaky when moving around but good for the price point extra towels needed for jacuzzi tub, wifi password

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

and the pool was not available, the only down fall was our room was right above their laundry facility and was

only one ev charger available. no refrigerator. overpriced restaurant

- truly very comfortable and a great area, close to everything very quick to respond to issues pet

laundry in basement was useful and cheap.

dib t have bath tub just shower room but still okay not really a problem, it s just we have kids

liked the location, it was clean, tv channels we good, hot tub was great and pool, and the staff we friendly

you have kids, this is your best hotel for you with the free break fast, and quiet area and close

upsetting is that when i booked it clearly stated breakfast and parking included in price

no laundry room on site, but there is a

cons: pool was closed during our stay for renovations (not a huge deal)

the gym they have is not much a bike a treadmill and eliptical and would be great that they even offer

i wish the sauna and hot tub at the pool were open. might bring more people in.

the tv couldn t connect to wifi

suggest that they provide the customer with small fridges in the rooms and laundry machines

no refrigerator. no laundry on site

no on-site laundry for guests to use. long line to get to breakfast and not a lot of variety.

the only downside is there is no laundry facilities

they practically don't have nothing they need more items in their breakfast, they don't have a laundry so i had

guest laundry and fitness center

laundry

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

would have been nice to know in advanced that there is a guest laundry;

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

on site laundry facilities

no microwave in the room but found one in the laundry room for our use

guest laundry and microwave on 2nd floor

you have to pay alot to do laundry

there was no laundry service

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

wifi-difficult to connect-noisy close to the ice machine-pile of laundry on the floor next to ice machine stayed

it's essentially an apartment with no laundry services

housekeeping, concierge said they were all in use, laundry didn't get done over night

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

the laundry service

the laundry service does not exist

gym could have been updated more free weights

complimentary room service breakfast is a great touch

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry

maybe a policy around the laundry as i got abused by another guest.

there was gum in the warm towels from the laundry :( my toilet leaked around the base onto the floor

laundry didn't take quarters as marked, had to purchase loonies.

there are laundry facilities and vending machines on site plus restaurants for

no laundry facility on site or close by

first of all , the parking is what i like and the fact that it s only 5 mins away from mostly everything

wifi, very clean, very close to clifton hill and management was very friendly and accommodating

comfy beds, safe parking, walkable (6 blocks) to the main drag and all the things to do

only the wifi was a bit slow

it would have been nice to have a laundry bag in the room

location was perfect! walking distance to the falls, restaurants and casino.

pool was a little boring.

you needed to activate your room key to use the pool

wifi is not working / extra pay for the parking even though you are staying / elevator is not

only complaint is there were no dirty laundry bags or microwave.

location and laundry access

amenities (laundry, gym, etc

great location! clean room. great service. there is a laundry room!!!

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

room was down by the laundry so hall was crowded with laundry and was running most of the

bit run down and our room was in the basement where we walked by the maids doing laundry in the laundry

like that i had to pay per clothing for laundry

#3 hallway was smelling like dirty laundry

room was next to the laundry room

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

was put in the room by the laundry room. noise started at 7am, flies and insects

to get ice you had to go upstairs to laundry room

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

the pool is well taken care of, clean

laundry room to small only 1 washer and dryer for the whole hotel.

there were laundry bags left in the hallway all day on saturday.

children everywhere) the small 'convenience store' downstairs for saved us time when we forgot laundry

50 each (laundry detergent is not included)

the main floor had an ice machine with water dispenser guest laundry room available

elevator too slow, old and small no microwave no laundry room

they don t have laundry carts

the pool area was used as a service corridor, where the staff walked through every minute with a laundry cart

the rooms were old, hotel had a smell to it, and no laundry rooms.

i m not sure what laundry soup the hotel uses by my skin was irritated for the whole night so i didn t

no laundry facilities

having a good laundry was great, as we had been travelling

great room with kitchen on part of it

attached spa bath

i appreciated the care and effort they put into our room; the petals, wine, and swan towels were such a joy

laundry filled out hallway everyday

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

no microwave in the room and no laundry facilities available for public use

a staff member used the regular elevators for laundry because the service elevators were broken, and when some

no laundry

was a family with young children doing laundry in the gym area

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

the location and laundry facilities

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

laundry was available

no guest laundry

no safe and no tea or coffee making in room or guest laundry

no on-site user pays laundry facilities

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

they even offered us early check in which was extremely helpful

services / room servicing / attention to detail / follow up on complaints / no laundry service

the gym is entirely too small

there is a pool and gym, however i did not use these

beautiful view overlooking the falls. the bathtub in the room and the jacuzzi in the pool area.

the kids loved it

laundry facilities helped with washing our sons blanket as well

great bar next door

wifi was good

and my girls enjoyed the heated pool

the best part i think is the outdoor pool

didn't like the limited restaurant hours and no laundry options on the premises

trouble connecting to wifi. thanks

we had a two bed room. there was a single plastic cup in the bathroom and a single bar of soap

kids and i loved the pool and spa

the swimming pool was perfect for kids and a spa for us to relax

hotel was dated and had no laundry facility

no on-site laundry

no laundry facility and curtain backside was very dusty, needs proper cleaning

i wish an outdoor pool and a hot tub in the room.

the pool and customer service was very good

third, i found it inconvenient that there was no self-service laundry option

no laundry room in hotel and unable to open the window because of bugs bugs flying outside.

be nice if there was laundry facilities, especially for after the pool(wash swimsuits and dry

there was an outdoor pool and rooftop where you could see nice views and fireworks

the bar prices

huge plus, they had a laundry service dropping fresh clean bedding each day

also there is no laundry facility

bed was too hard and wifi only worked sometimes.

even with the taxes the location is good, parking

bed was comfortable. room service was good. the bathtub and jets was our favorite.

laundry room

everything was good. can't really say anything bad. except you need a laundry room.

no breakfast options (except restaurant, which is pricey). and no laundry room in hotel.

they loved the water park

wifi was out for the entire night

thankful for your inhouse laundry facilities

our truck was broken into and had everything stolen from gift cards to laundry

the pool water is a little cold. unfortunately the laundry was not working during our stay.

the laundry room

the availability of a laundry

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

location, wifi.

place to stay in niagara falls, right by the water, many restaurants around and indoor walkway leads to water

location! upgraded to king size bed and falls view room, it was clean and amazing. free wifi!

only tiny thing was that it didn t have a bar but there s an indoor walkway to hard rock so still didn t

swimming pool was green and not in use but the owner was really kind and helpful and the breakfast was good

very friendly staff, very clean room and pool

wifi was slow, room smelt like cigarette even in our non smoking room, would stay here again for

there is a free parking continental breakfast and a lots of smiles from

only thing that i didnt like was the pool was down

no laundry service

laundry made it difficult because we'd been travelling for 2 days when we got there and we then had

have to pay for parking even as a paying customer of the hotel and the hotel did not offer laundry service even

would have been great if laundry facilities were available

no guest laundry.

the owner was very helpful - providing a map and information for the best parking (take coins for the $4 all

my car would scrape at the back when i left rhe driveway and that i could get on to the wifi the morning that

in between the wifi router and the wifi extender, therefore weak signal

the location is convenient, parking is easy, and best of all, the price is incredibly reasonable

i didn't like how the parking was for our room.

wifi did not work in my room.

take a nice walk to the falls area and far enough away to not be in the crowded areas around the casinos and

parking was understandably limited, with the on going construction, our view was somewhat

large rooms, location, breakfast , free parking

was great, very close to the casino and the falls, breakfast was very good, dinning room very clean, staff very

laundry facilities a welcome bonus

it s $6 to do a load of laundry

there was no laundry machine like other hyatt properties.

food was simple but nice and the laundry service great

good facilities( roof top, laundry room)and friendly staff

there were no laundry services and ice machines were only on two floors, not our floor

no laundry room

no laundry facilities price is kind of high

i was told they were doing laundry and my room would be ready soon

i wonder did they laundry those routinely

bathroom door stuck. no laundry bag.

a laundry room in the hotel is a plus

property/ stay has a laundry room and it s free

like everything the room,staffs, the pool,restaurant and the best is free laundry and free dry

we enjoyed the swimming pool and availability of laundry facilities

we had a bad experience with the laundry service.

the next day, i hung the plastic laundry bag in front of the air vent and sensor so the ac wouldn't shut off

location, buffet style breakfast, historical site close to the border, very quiet area safe parking

wifi was terrible in our room, we couldn't use it

for a very reasonable rate, we had two bedrooms, one and a half baths, a kitchen and a living room with a full

laundry services: i think, this was just kept for the name sack

laundry facilities were available but there was no laundry detergent available to purchase

laundry services and we really needed them

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

they have a gift shop, wedding chapel, pool, guest laundry (front desk said 1

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

great location spacious room laundry facilities available

they have a laundry room which was neat

had to use the laundry facility, gross 100%

was no laundry

the laundry system was really helpful too

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

we had planned to do laundry during our stay to avoid overpacking, but we ended up having to buy extra clothing

excellent facilities (laundry room, detergent, softener, coffee machine refill are starbucks'), good restaurants

loved the laundry perks

convenient laundry room available for guests

cheap price for people on a budget and good that it has laundry facilities

giving us a room close to the laundry and turning the machine the whole night

coin laundry on site

laundry on site was definite plus

vending machines or ice machine in the floors, and no soap for laundry machines

laundry

advertise having onsite laundry, no laundry detergent available for purchase

the guest laundry room, clean and free for guest (don't abuse it now people)

free parking and free guest laundry if you bring your own washing detergent

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

expensive with no included breakfast or laundry

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

great staff and room service.

has nothing to do with the hotel, but someone in a room close to ours was smoking cigarettes'it was no smoking

there is a laundry on site, which always is a great addition if one is traveling along with kids

given room at the elevator exit and across from the laundry area. very noisy!!!!

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

on site guest laundry a bonus

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

no inhouse laundry.

had to take our wet clothes to the local laundry mat

the hotel has no laundry services, which is really strange

not laundry facilities in building

there was no laundry service in the building, they offer another sister hotel for laundry service

i had no clue there was wifi

we also had free wifi and

wifi some times were not available and price on line was too much that it was kind of scam

access to the room from parking

television had a nice large screen and free wifi was fast enough to stream netflix

the possibility to use laundry services for a few dollars was very useful for us

new, large room, great breakfast (food variety, plenty of tables), new appliances in the guest laundry, small

laundry room needs coins and you have no other option than to take out cash and get a change for it

breakfast was very simple, not really our thing, but the laundry was super handy

so my kids had to eat it dry and they didnt bring out the hot food till we were done eating

then the laundry room ladies were too noisy

the staff was friendly and the breakfast was very good

parking not enough parking

room looks clean, free parking lot and affordable pricing.

good breakfast & value for the money

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

beautiful decor, pool, patio with grill, kids play area, laundry area,the owners were kind and accommodating

i asked hotel staff if they had laundry facilities and pleasantly learned that they did they are coin operated

rooms and great outdoor pool

we didn t drive to the falls and just parked our car in the property since parking would be a terrible find

she explained everything to us where we can do laundry at where the saltwater pool was at

was no mention of guest coin laundry or it's location

helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell

wifi is good, and parking is free of charge

great bed! solitude in the sun filled pool... more than accommodating staff!

laundry on site

price ice machine laundry not working

staff were friendly there was on site laundry facilities

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

cleaning ladies dragging plastic container on wheels up and down stairs full of laundry, very loud and disturbing

breakfast was pretty decent for complimentary

the people and the breakfast and the memories as we used to come here with our family yearly.

food for breakfast was ok but with that said you do have your own kitchen in room

well equipped kitchen, renovated rooms, location, bus stop nearby

kitchen facility great

was mixed up about laundry service time frames and caused us a delay of more than 2 hours waiting for our laundry

no iron to iron clothes or laundry bag

the laundry room was challenging

place that you can take your kids as a single parent

late check in, but still can use water park

wifi a little slow

for 2 adults, they provide only one small (tiny) soap bar and when ask for more , they said we need to go to

the noise in the parking lot till midnite. there were families with kids partying at the back

breakfast was every good

enough cooking pot but had only 1 fry pan and no plates as full kitchen service what i paid