the guest laundry was out of order

laundry service not available, ice machine not available.

the wifi was down

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

lots of parking

there's no guest laundry, which feels a little unusual for a suites type hotel

was very clean, covid protocols in place, staff very friendly and helpful and having the kitchen was great

appreciated that it had a small kitchen and separate bedroom

there was a baseball team of young kids and parents up until 2am

1 parking spot to a room for business travelers sharing accomodations

helpful staff , useful laundry facilities

the breakfast was not free with no laundry and the toilet was no bidet

there was an electrical outlet with wires showing that did not have a face plate in the kitchen

it also had small kitchen space and a sofa bed for kids

laid more for included breakfast 1 was 2 adult and 2 kids

free wifi and parking

wifi is super slow and not worth while logging in onto it

wifi didnt work

a bit, the tv they say they have is literally 3 channels, my phone wouldn't even let me on their wifi because

free wifi and location was great

booked it with breakfast online, but no breakfast was even offered

the pool wasmt even swimable

we arrived, the fridge was not working, the microwave was dirty, the wifi was off most of the time and

also, the pool was so bad them i can't wash my mop in that pool

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

room location was right beside laundry and at hotwl entrance

internet wifi is not stable and too slow.

card for charity and kids meal for 5 was free

the water park was a blast, great for toddlers but has a couple slides that are good for older kids as well

the spa is excellent

dryer in the laundry wasn't working so we had to go to an expensive local laundrymat

all basics are available, paid laundry services and nice warm outside

resteraunts, boston pizza is literally right across the street and this motel also has access to laundry facilities

we didn't use, but the guest laundry facility is nice

wish there was a laundry facility on site.

looks like i did the laundry and replaced the towels

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

laundry on site

cleaning ladies dragging plastic container on wheels up and down stairs full of laundry, very loud and disturbing

price ice machine laundry not working

beautiful decor, pool, patio with grill, kids play area, laundry area,the owners were kind and accommodating

i asked hotel staff if they had laundry facilities and pleasantly learned that they did they are coin operated

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

huge family room *full size kitchen *new flooring very nice

well stocked kitchen and big dining table

cheap price for people on a budget and good that it has laundry facilities

laundry on site was definite plus

giving us a room close to the laundry and turning the machine the whole night

they also have a laundry room available for a very reasonable fee $1

convenient laundry room available for guests

room was very clean liked having fridge, microwave, hair dryer, free internet, coffee maker, free parking

early check in

if you don't want to pay $30-$40 a day in parking, you can get a taxi from here for about $12 one way

in between the wifi router and the wifi extender, therefore weak signal

the free wifi was fast and bed was comfortable, not much more you could ask for

staff and all basic stuff was available in a clean room and the parking spot just in front of our room, can't

also the pool was a good size for us

good water pressure in the shower, good wifi, functioning fridge and microwave, adequate heat

great tv and free wifi

there is a free parking continental breakfast and a lots of smiles from

it had a kitchenette lots of space

we had a great room with a kitchenette and sitting area

friendly and helpful staff, husband needed a private place with good wifi connection for a telcon meeting and

i really liked the fact that there was a mini kitchen (i made myself some scrambled eggs for breaky

noisy , bar on the main floor of the hotel and they have weddings and parties

pool, laundry, game room

i didn't like that they had a laundry room but you have to put coins in it in order to use it

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

having to pay for the laundry was awful it really was a bad hotel to stay in

loved that there was bar / restaurant attached to the pool area

no laundry facilities

having a good laundry was great, as we had been travelling

you'll have everything you need - comfortable bed, cable tv, free wifi, shower, clean towels, in room mini

also a fireplace was in the room which actually added some heat

the motel is next to a run down property with an algae filled pool.

no laundry facility and curtain backside was very dusty, needs proper cleaning

no on-site laundry

hotel was dated and had no laundry facility

other tenants let the doors slam after 1am. kids running around after 11pm.

were lots of kids enjoying the pool so i needed to wait until late in the evening for use of the hot tub

parking was great

size of pool

my kids could not sleep with the heat

rooms were clean, free wifi, free parking

rooms were clean, free wifi, free parking

pool had been filled in

on the first floor plants you beside the hotels laundry facilities etc which results in a lot of background

#3 hallway was smelling like dirty laundry

music, laundry machines, normal work noise , except it sounds like its in my room

are changed every 3 days, which i understand re: laundry restrictions

we had to pass through all the storage, laundry and cleaning rooms (didn't mind)

no guest laundry

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

no safe and no tea or coffee making in room or guest laundry

no on-site user pays laundry facilities

maybe the gym could have a few more machines

services / room servicing / attention to detail / follow up on complaints / no laundry service

the room was spacious. the gym was great and so was the pool. staff was amazing.

great restaurant food and service and the bar menu was excellent

we heard bumping, screaming kids and loud people around the elevator the entire night

few channels on tv, no movies, not good for kids

was a family with young children doing laundry in the gym area

laundry was available

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

the location and laundry facilities

the rooms in the other building. laundry smell and dampness. breakfast employees were rude.

cleaning crew should have proper carts for towels, not laundry hampers

elevator too slow, old and small no microwave no laundry room

disnt have a a laundry

i m not sure what laundry soup the hotel uses by my skin was irritated for the whole night so i didn t

enjoyed the breakfast, we were shocked to find some hot items not just a continental breakfast

a/c was far from bed which was a plus, not noisy and good price and location with a small breakfast on top with

breakfast could be a little bit more but other than that everything else was great

also walking distance to the fallsview casino

the pool and parking lot were clean and linens and towels were also new and clean

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

a staff member used the regular elevators for laundry because the service elevators were broken, and when some

no microwave in the room and no laundry facilities available for public use

laundry filled out hallway everyday

no laundry drying facilities

it would have been nice to have a laundry bag in the room

weak wifi connection is not the greatest and unable to get any connection during our stays.

nice big pool, close to all attractions

wifi is not working / extra pay for the parking even though you are staying / elevator is not

improvements - the hot water tap for the sink leaked badly enough and in the shower the towel bar was hanging

housekeeping, concierge said they were all in use, laundry didn't get done over night

it's essentially an apartment with no laundry services

wifi-difficult to connect-noisy close to the ice machine-pile of laundry on the floor next to ice machine stayed

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

laundry available for guests

no laundry

was up to date and had great facilities on site like swimming pool , gym and even laundry room

we were awoken at 2:30 by the laundry truck entering the door, loudly, and wheeling down the hall, and back

kids running in the halls not hotels fault.

on desk rather large in process of replacing laundry was not open,elevator jerky must

not fault of the hotel because they send there laundry out to be

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

machine not working, laundry out of service, no complimentary breakfast or coffee, had to pay to park on the

location good value just no laundry facilities

no microwave in the room but found one in the laundry room for our use

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

on site laundry facilities

you have to pay alot to do laundry

guest laundry and microwave on 2nd floor

for a towel for the pool and were told we couldn't have a towel because they were waiting for a laundry truck

soon as we walked into the hotel it smelled like dirty laundry

the kids loved the arcade

a good 12 min walk to casino

the kids loved the arcade

another lady, i have no idea who she was, explained that things were mega busy, especially with laundry and

we entered the lobby to the clean smell of freshly washed laundry, the place was spotlessly clean and you could

wifi wasn't working properly in the room.

don't expect fast wifi service

wonderful personnel, great location, wifi, parking, spacious rooms, coffee.

great value enough parking fast and reliable wifi walking distance to everything

there is a parking, so i didn't use the car at all

pet friendly, which is really nice

pool was closed

not much parking in front of building where i prefer to park. but lots all around building

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

for the kind of money spent, daily room service would be nice.

my kids had a good time in the pool and in the hot tub

with spacious rooms

my kids had a good time in the pool and in the hot tub

and the pool was not available, the only down fall was our room was right above their laundry facility and was

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

it is pet friendly and my dog enjoyed this hotel a lot

mid way between casinoes, clifton hill with wego stop outside the door and access to stairs down to the falls

wifi was working half the time

good place to stay for cheap at the falls. the free wifi was great!

wifi was poor

a pool would have been. nice. no outlet in bathroom for hair dryer

wifi didn t work at all

bedsheet and comforter smells like it wasnt wash from the laundry

i asked about laundry facilities and was told i they opened at 8am

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

the kids missed not having a pool but we were so busy that i don't even think we would have had time to

that there was onsite laundry

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

clean, friendly with great amenities eg access to laundry and water, ice etc

clean with a good location. laundry onsite to be able to wash clothes.

staff great laundry faciltys great

no laundry room on site, but there is a

breakfast is good but the pancake machne is not working. location is very accessible

somebody using fire exit at the back door near gym area doors

breakfast was great with a wide variety of options

i wish the sauna and hot tub at the pool were open. might bring more people in.

laundry in basement was useful and cheap.

kids really liked

you have kids, this is your best hotel for you with the free break fast, and quiet area and close

beds were very comfy, staff was extra friendly and poo was perfect for the kids.

everything. the room was very nice. top floor with a view. great staff. warm pool.

laundry facilities would be great as clothes come back wet and repacked

frigde, microwave and laundry area these are main necessities in a place where you really need to stay for days

the only downside is there is no laundry facilities

breakfast always a major positive , swimming pool, cheap but good guest laundry facilities , great staff

suggest that they provide the customer with small fridges in the rooms and laundry machines

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

laundry

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

guest laundry and fitness center

useful to have an on site laundry at a bargain price of $1

laundry didn't take quarters as marked, had to purchase loonies.

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

there was gum in the warm towels from the laundry :( my toilet leaked around the base onto the floor

there are laundry facilities and vending machines on site plus restaurants for

we spent our only full day in the falls doing laundry due to the bugs

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

the laundry service

the laundry service does not exist

wifi didn't work

asked for early check in

amenities (laundry, gym, etc

only complaint is there were no dirty laundry bags or microwave.

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

location and laundry access

it also had a guest laundry wahser and dryer for $3

no laundry facility on site or close by

first of all , the parking is what i like and the fact that it s only 5 mins away from mostly everything

clean room, wifi working good.

parking is free and secure on-premises

location was great the rooms were very clean wifi was not good but if you sat outside on deck it was very good

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

to get ice you had to go upstairs to laundry room

was put in the room by the laundry room. noise started at 7am, flies and insects

the pool was right outside our door and perfect size for the kids

room, air conditioning worked well, good location, pool is small but we had it to ourselves for over an hour

laundry room to small only 1 washer and dryer for the whole hotel.

children everywhere) the small 'convenience store' downstairs for saved us time when we forgot laundry

we didn't have a laundry bag in our room, so that would've been a nice add

there were laundry bags left in the hallway all day on saturday.

50 each (laundry detergent is not included)

laundry facilities helped with washing our sons blanket as well

fast wifi

it has a pool to enjoy which is a treat

good wifi

wifi need to be more strong.

be nice if there was laundry facilities, especially for after the pool(wash swimsuits and dry

third, i found it inconvenient that there was no self-service laundry option

no laundry room in hotel and unable to open the window because of bugs bugs flying outside.

love the food, view, spa, pool, and easy access to the rainforest cafe, and fallsview indoor water park

when we got to the room there was a knock on the door, it was room service with a piece of cake, cutlery and

didn't like the limited restaurant hours and no laundry options on the premises

the room had hair on bathroom floor and the jets in the spa bath looked very dirty as we were scared to use the

well maintained and clean hotel with a nice pool for the kids. very nice and helpful staff.

we all sleep in the car after 24 house the give different room service not good and we have to pay for the room

the breakfast was very good and staff were excellent we enjoyed our stay very much

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

the spa was close

out of parking lot recommended to my family as they have young children who would love the indoor water park

room services

wifi didn t work and was expecting a fallsview room as it was our 50 th anniversary

huge plus, they had a laundry service dropping fresh clean bedding each day

also there is no laundry facility

the room was clean and room services were great

the problems we encountered were: - very weak wifi - the water in the shower was unpredictable

across the street from casino niagara and walking distance from clifton hill and many restaurants on victoria

everything was good. can't really say anything bad. except you need a laundry room.

no breakfast options (except restaurant, which is pricey). and no laundry room in hotel.

laundry room

the pool

perfect for going to clifton hill or water park everything is near by

the pool water is a little cold. unfortunately the laundry was not working during our stay.

our truck was broken into and had everything stolen from gift cards to laundry

us a list of the restaurants in the area and helped us to figure out currency exchange for the laundry services

guessing it was because our room was over the laundry and pool

laundry machines are available too

great location spacious room laundry facilities available

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

had to use the laundry facility, gross 100%

they have a laundry room which was neat

was no laundry

good facilities( roof top, laundry room)and friendly staff

there was no laundry machine like other hyatt properties.

food was simple but nice and the laundry service great

it s $6 to do a load of laundry

laundry facilities a welcome bonus

the next day, i hung the plastic laundry bag in front of the air vent and sensor so the ac wouldn't shut off

we had a bad experience with the laundry service.

pet friendly which was wonderful

we were charged (by mistake) a pet fee

updated very well, close to a lot of shopping,falls,casino

no laundry facilities price is kind of high

i was told they were doing laundry and my room would be ready soon

there were no laundry services and ice machines were only on two floors, not our floor

i wonder did they laundry those routinely

hotel didn't have laundry facilities

laundry services and we really needed them

self-service laundry and free parking were useful perks

the dryer in the laundry didn t work once i told reception they refunded me my

laundry facilities were available but there was no laundry detergent available to purchase

laundry services: i think, this was just kept for the name sack

no guest laundry.

laundry made it difficult because we'd been travelling for 2 days when we got there and we then had

no laundry service

would have been great if laundry facilities were available

we didn t have a microwave or laundry so that was a bit hard.

advertise having onsite laundry, no laundry detergent available for purchase

laundry

the guest laundry room, clean and free for guest (don't abuse it now people)

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

free parking and free guest laundry if you bring your own washing detergent

there was no laundry service in the building, they offer another sister hotel for laundry service

not laundry facilities in building

no self laundry

had to take our wet clothes to the local laundry mat

no laundry for guest

free guest laundry room only has 1 washer and dryer

property/ stay has a laundry room and it s free

laundry room was helpful

like everything the room,staffs, the pool,restaurant and the best is free laundry and free dry

- there were a laundry room which is good, but we were unable to use it because there were one machine only

towels need up date, one hot tub was cold, laundry was free but long wait and one broken dryer, never received

we had planned to do laundry during our stay to avoid overpacking, but we ended up having to buy extra clothing

loved the laundry perks

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

a hotel they should really invest more money into cleaning everything including there elevators, laundry rooms

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

laundry room is also available to wash your clothes

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

given room at the elevator exit and across from the laundry area. very noisy!!!!

expensive with no included breakfast or laundry

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

location ro the falls excellent, no need to worry about parking to the falls

swimming pool and hot tubs were nice

access to the room from parking

room was clean and parking was free

we also had free wifi and

free parking

i had no clue there was wifi