abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

no response from reception for room service or assistance

we plan to visit again someday, with our dog as there are pet friendly spaces too which is fantastic

the wifi was good enough so i was able to watch footy most places i stay at don't allow this

it would have been even better if was a golf course

no laundry facilities

sofa bed they set up for the kids was terrible - the mattress was the lumpiest ever so they didn t sleep well

what time did i want breakfast and where to have my breakfast

comfortable and clean, good breakfast. value for money

there is now a gym although i didn t use it so can t comment

location brilliant did. n/a breakfast

122 is not deluxe and situated right above the kitchen fans it was impossible to have the window open as they

is clean, does its job, no stupid frills, good location, nice staff, good bar (although i didn't go in), efficient

few staff on duty which meant waiting at bar etc , one member of staff seemed to be doing everything

40am, the breakfast room service

eg no laundry service in house but staff helped to find an alternative

room was right by where the skip was and the laundry vans were there at 8am in the morning

now also has a gym onsite too

breakfast was really nice - good quality and plentiful

the lady at reception was brilliant and arranged for late night room service with a sandwich

laundry van loading / unloading directly outside our window early on saturday morning was

excellent breakfast and dinner. large comfortable room. excellent gym and spa facilities.

pool and gym facilities are really good too

from the spa experience, to the fabulous dinner, and then drinks in the lounge, it could not have been any

ambience, decor, staff, gym, cafe bar cafe and restaurant

wifi

wifi in my room was extremely poor - non existent

clean comfortable rooms, excellent tasty dinner and breakfast menu, all served by friendly helpful staff

parking was easy to find

friendly staff nice decor offered room service great heating

wifi is sky icloud which means you have to fill in a huge form to use each time rather than simply

too many weddings making the lobby and sometimes the bar very busy.

easy parking, spacious reception, comfortable quiet room

i enjoyed my spa treatment, two ladies which i can't remember their names were great

lovely rooms, good food pool and gym good additions

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

the room was next to a laundry room

were given quite a poor room right next to the laundry room which was rather noisy

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

room was so clean and beautiful,the gym isn t big but so clean too

the wifi was a little patchy

free wifi ( new policy since our last visit much welcomed)

booked 2 bedrooms for our family of 4 (kids 10 and 14) the bedrooms were very comfortable and a good size for

booked 2 bedrooms for our family of 4 (kids 10 and 14) the bedrooms were very comfortable and a good size for

parking was brilliant as there were plenty of spaces to choose from, the room was a lovely size and

able to get an answer on the internal phone so had to walk to the restaurant to order room service

location was ideal for our needs and the wifi actually works considering the location

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

we were woken early the next morning by laundry trucks stopping right outside the window

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

my room was near the exhaust of the laundry room. a bit noisy

wifi didn't work

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

beautifully decorated with modern, comfy lounge/ bar area

free car parking

bad wifi connection in room.

the bedding had odd stains laundry firm need to check this

didn't know there was wifi, didn't see any notices etc good parking but very tight spaces

and close to the university (10 mins drive), 10 mins walk into the centre of newcastle and the parking is also

wifi didn't reach my room and wasn't informed of it when checking

road parking in rear private car park

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

all great fantastic spa facilities

was construction going on so weren t able to use the pool/spa facilities which was a shame, and when ordering

great hospitality from reception staff to house keeping and bar staff

room service after late check in and breakfast

decent size room; comfy bed; room service; dinner. nice staff

the health club is great, with small gym, pool, jacuzzi, sauna etc

wasn't aware there was a charge for swimming pool until arriving

the bar was great and the staff were friendly

parking expensive, no details about ordering food or food available for kids

laundry is free! it s very convenient!

i liked the easy access wifi and the free laundry facilities

showers and laundry wasnt enough for family

breakfast was good,location handy for the bus station,having a guest laundry is very good we used it twice

great breakfast (except sausages), free laundry a bonus

lots of noise very early (before 7am) of laundry trolleys careering past the window

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

play area for kids was a bonus for us.

pet friendly

it s convenient and l like that we don t have to pay for parking

poor standard, room out dated, smelt , dirty laundry in corridor

not hygienic from the start, so much dirt everywhere; the bath had grime at the bottom, the carpet was dirty

comfortable, good location. no food or room service because of covid.

the clayhangar bar in the hotel very good food

wifi not available in back part of hotel

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

we tried for early check in but room not available

i liked the room the staff and the yummy breakfast

stayed with my husband and two kids

the staff in the bar , and at breakfast were really a credit too the hotel x

were great, they facilitated an early check in so that i could do a work presentation

plenty of parking including charging points

am sorry, but the coffee was more like brown water and the wifi or mobile connection was not good either

nice position, lovely large room, very good parking, well looked after gardens

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

second time i stayed her , property looks good from the outside , plenty car parking.

staff were lovely, facilities great (gym, bar, restaurant)

parking right by the room

smell of smoke from either the laundry staff or people below so can't have windows open

room 106 - on ground floor immediately next to laundry room which has machines going until 9pm

would have hoped for better pub-food at the bar. not offering laundry service is a minus.

i found two ladies moving laundry and one of them delivered the other items to the room

the golf course was quite tricky but that is not a complaint-our golf was just not good enough.

parking was easy

car parking area can be a bit difficult to negotiate when busy.

ample parking

very pet friendly. great location. friendly staff.

pet friendly

we were next to the laundry room

took 4 attempts and 20 mins to log my tablet onto wifi

the family room was a great size and loved the kids had their own single beds rather than having to share a

kids friendly property

the breakfast and dinner is amazing

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

lack of choice for room service menu and only cold sandwiches available in the evening

there is good parking

from reception to the room, and restaurant and spa, pool, it was an excellent break.

good bar area, and a welcoming fire

location, parking, ease, comfort.

good easy parking

wifi was virtually non existent in my room

staff when booking in, in the bar area and night staff ud83dude0alovely clean hotel

i couldn't connect to wifi in my room and the tv didn't work

room service took over an hour

loved the room service and food

stayed here for a corporate golf day

of the spa facilities used to be included in the price of the stay however it now isn t and even when

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

there is olenty of parking and it is set in quiet lovely grounds

great healt club u can use, nice clean room, friendly staff, free parking,

fully enjoyed the spa and swimming facilities

room was clean and a beautiful view of the golf course

i used the pool- nice pool but used by public too so lots of kids at the time, not too bad but less relaxing

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

and they even put rose petals and towels in the shape of swans on my bed

loved everything about this hotel which included the spa facilities

quality of room service food was first rate

we arrived and the room was not set up for our 2 kids

the hotel wifi required an email registration to be able to use

wifi breakfast child friendly pet friendly restaurant outside areas

car parking spaces where a bit hard to get out of but no fault of the hotel

my room was noisy in the afternoon because of a kids party in the outside gazebos.

it s a lovely, welcoming place, front bar is very pleasant, all the staff are lovely.

meals available in the restaurant or bar ( lovely comfortable seating and decor)

liked all the free parking facilties too

is dark, our room was dark, food was ok but not great, room service for some water we phoned down for never

kitchen well fitted, lovely lounge area with fire & tv, the beds were very comfy and we all had a

parking at the front where it says pick up/drop off only, stiff door when trying to exit to the

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

they were moving big trolleys of dirty laundry from 07:30 which made a terrible noise and

333 noisy with laundry vans loading at 6

view from the bedroom looked out on to trolleys full of dirty laundry

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

with a balcony overlooking the golf course

situated for a game of golf

no food on sundays in restaurants but the golf bar a few hundred meters away did lovely snacks so that was

the wifi was very poor in the room.

lovely location beautiful bank holiday weekend good wifi great parking good coffee

lovely clean rooms and laundry. rebecca so friendly and welcoming lovely location

location with secure parking

ample parking, free wifi, nice clean accommodation

home from home and fabulous breakfast

thoughtful details everywhere, from the little pack provided containing room keys and wifi password etc to the

spa staff: one area to improve would be for hotel guests to be given a '1 minute verbal guide' from

bar prices are astronomical especially the wine list

2 full size beds for both kids, a long size bed

the only critism was the price of the bar menu/drinks

parking, size of rooms, warm and comfortable, made to feel like a guest and not a number to fill

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

walk back up but other than that it s a reasonable price and would definitely go back plenty of parking as

lovely relaxing beautiful setting. very pet friendly. staff helpful.

maybe build a big swimming pool

5 times herw before but this time no room service breakfast in bed offered no umbrella included or signature

very good room service!

to access ev charger

parking next to hotel

location for my visit to wilmslow with lots of parking available