excellent hotel pool closed because of covid but still a great stay

quiet, comfy bed, spa facilities were amazing, lovely bar and various outside seating areas, great food both

and had intermittent wifi at times which is not really good enough in a nice hotel

th room service for towels etc

plenty of parking space

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

its own chapel the hotel its self is amazingly beautiful spa and pool facilities are great good breakfast would

upgraded to a lovely room in the main old mansion. excellent pool and spa facilities.

wasn't any information in the room about things like breakfast, wifi, pool etc, which would have been helpful

another positive point goes to the gym

room was right by where the skip was and the laundry vans were there at 8am in the morning

eg no laundry service in house but staff helped to find an alternative

lovely room, lovely views, easy check in, excellent parking

very quiet location ,secure parking for cars ,friendly staff ,very goobd breakfast

everything from the hotel, rooms and staff. very good quality breakfast.

very comfortable rooms, excellent restaurant and bar areas

drinks pricey bar shut at 11pm

breakfast was excellent and the location suited us fine as we were travelling south from scotland

ordered room service, which was

could have been more information within room regarding breakfast times, check out and room

no laundry facilities

com don t tell you what the cost will be for a pet and there was an error in what we were charged which had

well catered for all pets included

room service tried to unlock the door whilst me and my partner were in bed, which was such an

wifi is very good, gym included, staff are very helpful and food is reasonably priced, free parking

fan from kitchen made it impossible to sleep in many available rooms, in the end they found us a tiny room

i was however advised that the noise was due to the kitchen gas and it would go off at 9

from room service was gorgeous

breakfast is self serve, cereals, toast, full english selection, and was included in the price

the staff were quite pleasant and moved me to room away from noisy kitchen fan

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

my train was delayed and i called from the train asking for some food only to be told that the kitchen was

just my little boy that enjoyed his off the kids

24 hour bijou gym worked very well and decent kit and machines

wifi was great

beautifully decorated with modern, comfy lounge/ bar area

katie - reception was brilliant - from check-in to bar service to fixing television

has parking in front of hotel and to rear

poor wifi. breakfast could have done with some fresh fruit.

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

room service after late check in and breakfast

delicious breakfast, would stay again

it was big and beautiful. we enjoyed the swimming pool and the gym .

was ideal for what we needed, we seen it had a spa etc so thought this would be even more ideal, although we

the bedding had odd stains laundry firm need to check this

very good hotel for an overnight stay. clean, friendly, good wifi

the bar meal i had not enough on plate for the price

bar was good, a great evening

wifi good

the chilli con carne on the bar menu is very spicy

sadly didn't get to sample dinners or room service

room, spacious and good lighting shower was very nice and a pool and a gym made the trip exciting

nice comfy bed, fast wifi, nice clean towels

gym, pool, room

laundry is free! it s very convenient!

free laundry location

breakfast was good,location handy for the bus station,having a guest laundry is very good we used it twice

great breakfast (except sausages), free laundry a bonus

we were very happy to see the laundry facilities available to guests

poor standard, room out dated, smelt , dirty laundry in corridor

the wifi should have been entirely free

food all freshly cooked, lovely staff, even the door guy who was also running the bar think his name was junior

was a pet friendly hotel, so we could take our tiny dog with us

24 hour room service was not 24

lots of noise very early (before 7am) of laundry trolleys careering past the window

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

pool, spa facilities and everything was first class

bed and pillows, ordered room service for breakfast delivered on time, on arrival was offered a room on ground

we have stayed in hotels before with 24/7 full room service so for such a large hotel chain, we were disappointed

found some dirty laundry under sofa bed on arrivalud83eudd28

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

however i did manage to park and the car was ok in the morning, the reception area is good with a bar close by

only a bit manic in the bar area on match days but this never bothered us though may to others

straight forward and simple ud83dude0a great and easy parking facilities ud83dude0a free wifi in the room

for our requirements, having a restuarant on site is really helpful, good choice of menu, easy parking

the breakfast was delicious

easy to find and good parking

parking was brilliant as there were plenty of spaces to choose from, the room was a lovely size and

excellent, room clean, comfortable, bar and dining areas spacious

laundry van loading / unloading directly outside our window early on saturday morning was

the gym was a very pleasant surprise as usually hotels are slightly lack lustre

pool and gym facilities are really good too

about this hotel was superb,restaurant was fantastic both evening meal and breakfast,pool was incredible

very helpful check in staff. spa. plenty of parking on site.

my room was near the exhaust of the laundry room. a bit noisy

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

6am laundry collection

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

were given quite a poor room right next to the laundry room which was rather noisy

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

good home cooked food great gym but never used it, how do i know because i ve stayed before

the gym was terrific and the squash courts a real bonus and good value at 5 for 40

s a lovely place to stay nice clean rooms and parking was great and staff to thanks tollgate can t wait to

we were next to the laundry room

wifi took a few attempts and a visit to the receptionist to sort out

stunning countryside. lovely room. quirky historical building. lovely breakfast

- great staff - good breakfast - lovely lounge - great evening meal - good location - plenty of parking - good

the food was excellent for dinner and breakfast

staff were wonderful, parking for our motorbikes great, lovely beer garden and great food

also no privacy to get changed there should be separate cubicles, and we thought there was a pool to swim in

very welcoming. parking good.bathroom exceptionally clean.

wifi was not good in the bedroom

we will definitely be back when the spa facilities are open once lockdown restrictions have eased

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

there is olenty of parking and it is set in quiet lovely grounds

was nice but couldn’t use the pool because it was always busy with kids

facilities in the spa were perfect

also, the hotel advertises free wifi but there is no mention in the room of how to obtain it

very modern and pool for kids was excellent

there could have been a better choice of fruits and meats / cheeses at breakfast

the wifi was hit and miss

nice bar and dining facilities

parking was easy and convenient and there was outside seating to enjoy the weather

wifi constantly dropped in and out, so was unable to work in bedroom

could take our dog with us into dining area was great didn't feel uncomfortable about having our pet with us

the wifi connection was not so great

room service available

the bar room is marvellous and quite unique, we had a lovely stay and will return

free wifi

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

staff were very accommodating and friendly, the hotel was tidy, pleasant atmosphere, gym and swim included in

likewise, the breakfast was great and so much to choose from we didn't use the pool or facilities because we

lovely hotel , staff friendly and breakfast excellent

excellent room newly decorated with wifi tv

parking was easy

car parking area can be a bit difficult to negotiate when busy.

satnav took us straight to the door, plenty of off road parking, booked a family room which was huge

parking readily available

pet friendly

superb location and plentiful parking

wifi signal was not strong in our room and kept disconnecting.

close to the golf course

here as currently looking at wedding venues close to grandparents who live near hawkstone park golf club

the wifi signal was too weak in parts of our room

only minor issue was that our room was opposite the laundry bins outside which gave us an early morning wake up

original room we were put in was near the laundry and very noisy but when we asked they moved us and the room

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

333 noisy with laundry vans loading at 6

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

not sure if there is free wifi or not - nothing in my room to tell me and wasn't mentioned at reception

wifi not working

drawer or hanging space - ok for an overnight stay but a trial for a longer stay with luggage and pet equipment

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

room service was excellent breakfast was very well presented

in-house hotel pages didn't work on the tv so couldn't access room service menus

better cleaning and good wifi

spa/gym/pool on site, excellent breakfast included with room rate

the bar area was really good and we loved the idea of pressing a button to get service for a drink or

great location and spa, breakfast is also excellent

breakfast was ok

2 toast machines required had to queue for toast while the cooked breakfast was getting cold

shut the kitchen early one night and couldn t serve us food 15 mins before they weee due to

ev charger available. large clean rooms, reasonably priced drinks and very tasty food available.

issue was our room was extremely hot,i think we were above the kitchen,we opened the window all night but still

all of it including room service

hotel was lovely, breakfast staff were happy to help. i would use this hotel again

advice: hide the laundry bins in carpark at all times , it ruined the look on arrival

cleanliness was poor, used laundry in hallways. room was poor

scratch marks on doors (maybe a pet room)

it would be nice if they offered specific times for kids, but that’s not a deal-breaker for us

could see how some people wouldn t like the boystrous nature of the golf club but for me that added to the

to our needs of early check in got 3 rooms ready for us guests who were attending a wedding

wifi was too slow restaurant was overpriced not enough plug sockets in the room room too hot needs

wifi needs improving

hotel wifi was not available during breakfast

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

the staff were very professional and welcoming the room was immaculately clean the breakfast and evening menu

was above bar so quiet noisey (happy guests) until around 10

room service was available if needed

were so helpful, sorry didn't get their names but in particular the receptionist, the bar man the waitress at

no streaming, no free wifi - tvs are older smart tvs but not internet connected

the kitchen had everything we need for family meals, with a large dining table

is dark, our room was dark, food was ok but not great, room service for some water we phoned down for never

if i have to comment negatively i'd say net in the lodge kitchen needs freshening or changing ..

and laundry bedsheets and towels are on the floor near lift whole

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

gave us a late check out on return from our holiday before the long return drive to scotland

friendly staff, good breakfast, nice and clean rooms, very good wifi

stay and most helpful and welcoming great rooms great bathroom good wifi everything you need