the bedding had odd stains laundry firm need to check this

wifi didn't reach my room and wasn't informed of it when checking

could do with decorating & new carpet i booked parking but because there was a wedding in the venue i had to

great location, ample parking, lovely and quiet

i love how clean the room was. how handy it was for town centre. the off road parking was great

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

i also made use of the gym which had high standard equipment

loved the gym, went almost every day. staff were extremely attentive and friendly

clean pavements with good size and level suitable for family with kids for a walk or riding scooter during

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

perfect location good breakfast wonderful staff excellent pool & gym

the pool was nice and easy enough to use

the gym could ve bern bigger, but that s nig picking

spa and pool where closed for renovation

poor standard, room out dated, smelt , dirty laundry in corridor

there was no free wifi, though it was supposed to be.

skip the set menu and order room service

food all freshly cooked, lovely staff, even the door guy who was also running the bar think his name was junior

the only bad thing for me is the wifi

laundry is free! it s very convenient!

breakfast was good,location handy for the bus station,having a guest laundry is very good we used it twice

good location, decent breakfast, clean rooms and free self-service laundry.

free laundry location

showers and laundry wasnt enough for family

hotel spa facilities are extra and not included

nice comfy bed, fast wifi, nice clean towels

was very good and bed was comfortable bar was great for relaxing

i arrived wifi was not working however when i asked the front desk they connected me to the staff wifi

rethink the price of using the swimming pool if staying in the hotel

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

great location with on site parking. receptionist was excellent, so friendly & helpful

think that the bar prices are a little too expensive (over 12 for a glass of wine and a pint of lager)

the staff so friendly and lovely, we enjoyed theswimming pool, spa and sawna

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

special mention to toby who helped us sort out our parking and a late check out

priced parking on site, late check out on the sunday, excellent breakfast to start the day

with partner and kids after visiting alton towers, ladies in reception was very friendly and helpful

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

sunday staff were very helpful the room was beautiful food was delicious just 2 things wrong no wifi in rooms

very spacious, free wifi

parking was right outside the apartment was a winner too :)

we were next to the laundry room

kids ate dinner with nanny and it took a while to get served

went the extra mile and genuinely cared about the quality of your stay exceptional choice for breakfast; eggs

i had a trailer that i wanted to unhitch and leave in the overflow car park in

full english breakfast was lovely

leaving to catch a flight and missing their first rate full english breakfast

th room service for towels etc

fantastic spa and facilities great room and food fabulous

tried gym on final morning and enjoyed that too

wifi is sky icloud which means you have to fill in a huge form to use each time rather than simply

room was right by where the skip was and the laundry vans were there at 8am in the morning

eg no laundry service in house but staff helped to find an alternative

i arrived late on a saturday evening and the kitchen had closed

room service food was awful, we did explain our dilemma and they very kindly took it all off the

secure and plentiful parking, excellent rooms with the most comfortable bed, super shower and good internet

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

its own chapel the hotel its self is amazingly beautiful spa and pool facilities are great good breakfast would

kids pool time really restricted, which i understand but over breakfast

unbelievably special pool and gym looked good too

the gym and swimming pool are superb. the hotel is a magnificent building.

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

lovely hotel , staff friendly and breakfast excellent

likewise, the breakfast was great and so much to choose from we didn't use the pool or facilities because we

easy to find, plenty of parking, friendly staff, lovely breakfast.

was perfect room/room service/breakfast the only thing that stopped me giving highest score was the heat in the

no laundry facilities

the hotel is pet friendly which was great for us as we were travelling with our dog

excellent value, with free papers, breakfast included and wifi

the wifi dropped out a bit on the 2nd night but overall it was ok

good wifi connection and lovely breakfast

(and very clean) only negative i checked in around 7pm and the kitchen was just closing so i couldn t get

the staff were quite pleasant and moved me to room away from noisy kitchen fan

not enough staff at a busy time in the bar took us 40 mins to order a drink in peek time

first room we were given was cold, it was right above the extractor fan of the kitchen and very noisy

friendly staff alot of choice with the breakfast

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

easy wifi

early check in very comfy room

wifi slow had to switch it off and use 4g. no water in the room. kettle too small.

beautifully decorated with modern, comfy lounge/ bar area

and sun room, attention to detail with high quality furnishings and seating areas, relaxed bar area with friendly

and seating areas, relaxed bar area with friendly attentive staff, good menu the dinner and breakfast were

ev charger available

the restaurant and outside terrace area was stunning and the onsite parking was a bonus

parking was easy to find

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

quiet location, good breakfast

nice functional room. good breakfast. friendly staff. and an ev charger available.

breakfast was very good, the staff were very lovely and welcoming i loved that they all made a fuss

the room was next to a laundry room

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

beautiful surroundings, spotlessly clean, relaxing bar area and covid safe.

had a lovely room upgrade with a super comfy bed and a lovely bathroom with a whirlpool spa bath

only quibble is that i could not get the property s wifi in my room

clean, easy to access, bar area and restaurant had a lovely atmosphere

pool availability & spa cost

laundry van loading / unloading directly outside our window early on saturday morning was

the breakfast options were also wonderful

guests from the wedding the night before were using the spa pool for a few hours on the saturday and were very

breakfast was fabulous

free parking

wifi does not reach the bedroomsfur

the wifi would not connect at all during the stay, hardly life ending but still somewhat annoying

you have room service which takes roughly 5 minutes to reach your room

setting from location, gardens, building exterior, restaurant, bar and topped off with exceptional bedrooms

great restaurant and bar area

breakfast was excellent

the parking was tricky.

everything, bar,breakfast,staff

staff were friendly and helpful, mentions to julie and also natasha who helped me sort out the wifi

to our room being in a far corner of the building the wifi wasn't as strong as we'd have liked, and the hot

breakfast was amazing

the hotel is very well furnished and decorated, and it is very clean. parking is convenient.

friendly atmosphere. fantastic breakfast.

wifi needs improvement

t a huge issue but you could hear the noise from the bar and music whilst in our room

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

we were woken early the next morning by laundry trucks stopping right outside the window

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

6am laundry collection

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

excellent breakfast. very efficient check in and nice late check out time.

distance from the southbound m6 , plenty of parking and efficient check

wifi and meeting area

made an unexpected stop here on a long journey and were so tired that we just ordered room service food - it

excellent food. glad to use room service for no extra cost.

what i will point out though is that they have 4 ev chargers, tesla destination chargers, which was great

the bar supper last night was delicious and the self service breakfast this morning was excellent

super attentive and helpful staff. great restaurant. easy to access from m6. loads of parking.

friendly and helpful staff wifi that works nice rooms good restaurant and food

waiting for over an hour and half for room service, but they gave us the food complementary so i can t really

we didn't eat the breakfast prices of food were acceptable if the portions were larger

didn't get to the gym but will next time

one of the receptionists gave us a late check out for free to compensate us for some of the other staffs rude

no comfortable seating(probably because of room size) but for the price it should have seating room service was

could take our dog with us into dining area was great didn't feel uncomfortable about having our pet with us

no management at all on site and left to be run by kids

had a lovely welcome, the decor was gorgeous and the hotel very pet friendly

forgetting to put hot water in my coffee pot for room service breakfast and then at finally dance music coming

good bar area, and a welcoming fire

very pleased with the breakfast lots to choose from & the breakfast room was bright & airy

there could have been a better choice of fruits and meats / cheeses at breakfast

everything about the hotel was exceptional apart from not enough ev chargers

wifi was poor in the rooms

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

breakfast was beautiful, the christmas decor and how warm the property was, so welcoming.

plenty of parking available

the food at the party was very good as was the breakfast

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

only minor issue was that our room was opposite the laundry bins outside which gave us an early morning wake up

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy