poor wifi. breakfast could have done with some fresh fruit.

a warm welcome, comfortable beds, delicious cooked breakfast, gorgeous garden and plenty of parking

was very clean, bed was very comfortable, staff were lovely and friendly and helped us with parking as their

easy parking

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

we also had the breakfast which again was amazing

staff very friendly, good ambience, food good, bar well stocked.

one thing that could have been better was the connection to the wifi

swimming pool and gym

the breakfast was excellent

ordered room service, which was

location for us and ev charging

wifi in my room was extremely poor - non existent

drinks pricey bar shut at 11pm

excellent breakfast and staff

the staff were all very pleasant and nothing was too much trouble, the parking was great as i have mobility

nice stay, clean, modern and spacious rooms. would definitely recommend. good parking and wifi.

footsteps of kids running around late at night on the second floor making sleeping a bit hard

i used the pool- nice pool but used by public too so lots of kids at the time, not too bad but less relaxing

nice bar food and drink

location was ideal for our needs and the wifi actually works considering the location

decor in the rooms restaurant and bar area are fantastic food was amazing both dinner and breakfast staff we

excellent, room clean, comfortable, bar and dining areas spacious

convenient to m6. clean, comfy & very christmasy, good breakfast, good wifi

great wifi connections for working on the go which helps a lot

we were woken early the next morning by laundry trucks stopping right outside the window

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

my room was near the exhaust of the laundry room. a bit noisy

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

plenty of car parking spaces

location, excellent restaurant, good sized room, plenty of parking, friendly staff, clean and tidy

wifi reception

the waiting time at the main bar would have been halved if more staff were serving

clean, easy to access, bar area and restaurant had a lovely atmosphere

weak wifi in bedroom

forgetting to put hot water in my coffee pot for room service breakfast and then at finally dance music coming

room service available

very convenient parking facilities

good parking

parking was easy and convenient and there was outside seating to enjoy the weather

i do find the wifi ineffective however which is frustrating.

room we stayed in was very clean, on arrival the staff could not do enough, room service was offered which was

wifi was coming and going

ample parking

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

5 tray charge for room service

walk back up but other than that it s a reasonable price and would definitely go back plenty of parking as

steep stairs to room and no room service

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

fantastic. so comfortable! good location - just off the motorway. pool and sauna grwat

took ages to get through to room service and the food was lovely but the portion sizes were very disappointing

pool was great for the kids

big massive thank you to jane birtles and a girl named emily from behind the bar absolutely amazing they were

no room service. beds left unmade and cups not cleaned or replaced

we like the pool but not happy about paying when we stayed in the hotle

in the morning room service staff opened the door and we had to shout that we are in there

i loved the pool and how nice the hotel itself looked. the room was a nice size and very cozy.

it s also close to some restaurants, two casinos and a bowling alley and cinema

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

only minor issue was that our room was opposite the laundry bins outside which gave us an early morning wake up

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

they were moving big trolleys of dirty laundry from 07:30 which made a terrible noise and

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy

i liked the easy access wifi and the free laundry facilities

great breakfast (except sausages), free laundry a bonus

laundry is free! it s very convenient!

free laundry location

showers and laundry wasnt enough for family

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

the breakfast buffet though was excellent

in family time which is excellent as one can enjoy a swim whilst one s partner supervises the kids & swap

the staff were all amazing. the room was superb. loved the pool.

good rooms and loved the swimming pool, kids had a good time

the bedding had odd stains laundry firm need to check this

wifi not the best

the bar meal i had not enough on plate for the price

could do with decorating & new carpet i booked parking but because there was a wedding in the venue i had to

bar was good, a great evening

no laundry facilities

of the room was kids sweets under the bed dust all over the worktops and chair neighbours were very noisy didn

breakfast....very poor

only downer was that the sofa bed (for the kids) wasn t particularly comfortable but they slept ok in the end

only downer was that the sofa bed (for the kids) wasn’t particularly comfortable but they slept ok in the end

cleanliness was poor, used laundry in hallways. room was poor

advice: hide the laundry bins in carpark at all times , it ruined the look on arrival

went the extra mile leaving us with a welcome mini cakes in our room and the bed decorated with petals

enjoyed the gym, pool and steam room

the spa facilities and treatments simply amazing

poor standard, room out dated, smelt , dirty laundry in corridor

no bar service during the day

had a problem with the wifi on 3rd floor

no room service, keep people out of your room and good one way system

there was no free wifi, though it was supposed to be.

showers was a bit small for me the breakfast could of been better and the beer at the bar was not very cleaver

breakfast is self serve, cereals, toast, full english selection, and was included in the price

) secondly our room was above a very noisy kitchen extractor fan - despite asking for a quiet room

just after 1900 to be told the kitchen would not be open much longer menu choice was a little

from the friendly staff to the room and to the breakfast

eg no laundry service in house but staff helped to find an alternative

room was right by where the skip was and the laundry vans were there at 8am in the morning

great room, comfortable bed and a powerful shower. plenty of parking and a good breakfast

wifi easy to connect to and the rooms very comfortable

bar staff were extremely accommodating and helpful

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

gym is modern with good equipment

restaurant and bar very nice indeed

comfortable, efficient, good value, bar stayed open late for us.

also, no room service after 9pm; i d arrived quite late so didn t have time to eat in the restaurant

very comfortable hotel and good wifi for business

really only thing was room service wasn t available for food but think that might just be due to covid-19 so

size and amenities within, free wifi was excellent as worked

free car parking, wifi, hairdryer, nice big bathroom, yummy breakfast

hotel wifi was not available during breakfast

wifi was too slow restaurant was overpriced not enough plug sockets in the room room too hot needs

to our needs of early check in got 3 rooms ready for us guests who were attending a wedding

wifi needs improving

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

with partner and kids after visiting alton towers, ladies in reception was very friendly and helpful

close the the university we are visiting the next day. good bar service and a great breakfast.

put on breakfast earlier, as the kids had to attended a dancing effort, meaning the wouldn't have had breakfast

easy safe parking

good wifi signals throughout the property

the gym is well set out, equipment maintained well, clean, and with all appropriate sanitisation

there are plenty of parking spaces

there is a gym inside, good restaurant

shower clean and laundry was white and fresh

good foot for dinner and breakfast

it was over priced bar closed /restaurant closed in the evening had to use the hotel next door wifi /bar draft

fabulous breakfast

comfy bed clean great breakfast the staff we encountered ( night shift guy) breakfast staff ( especially

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

and laundry bedsheets and towels are on the floor near lift whole

friendly staff, good breakfast, nice and clean rooms, very good wifi

good choice of bar food and in room service

good quality, free ev charging a big bonus, good breakfast, friendly staff and quiet location/rooms

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

spa was great water drinks always topped up, plenty of towels never had to ask for anything

the room and spa were amazing.

wonderful spa and facilities

96 for some rose petals, chocolates and wine did however seem a bit excessive

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

room outlook was poor with scaffolding and laundry area

laundry and cleaning equipment all

bit noisy from boiler or laundry or something and lots of stairs and corridors to the

they run the laundry super early outside so you cannot escape the noise in the back rooms

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

very clean rooms nice and warm great pool gym and spa very nice staff

very clean and comfortable room lovely staff and really efficient room service allowed our lovely pet cat to

it was close to our destination alton towers. all staff were lovely. breakfast was great too

great customer service and room service

had forgotten there was a spa - it was smashing and so relaxing to use after

overall lovely stay...love the spa too :)

good parking nice staff good parking

spa area could have been a little cleaner

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

for the second time had am amazing time friendly staff and always going the extra mile for the kids

don't like paying extra to use pool/gym

room size, well set up for kids, the staff at breakfast and the front desk were absolutely brilliant

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

second time i stayed her , property looks good from the outside , plenty car parking.

staff were lovely, facilities great (gym, bar, restaurant)

and there was wifi

standard rooms are small and down quite run down and busy with laundry carts/rubbish piles corridors

on a lengthy trip and needed laundry service and this was not available

laundry was located next to room in the hall

superb staff, comfortable room and granted us a late check out which was most appreciated.

super convenient for getting to the airport for an early check in

noise from amount of people in and out of hotel and staff member in the laundry room woke me up earlier than

there were noises going on all night- possibly from elevator and laundry room close by the room

constant noise all night from the kitchen extract system and the laundry below us

we could hear water gushing all night, don t know if we were next to the laundry.

comfortabke and clean, i got a call to ask if i was happy with my room and if i was ok, i ordered room service

not sure what laundry detergent you used but it didn't smell very nice unless it was the pillows just need

i rang for room service and was told that i hadn t registered a card so this was not possible then the phone

we arrived later than planned so we ordered room service which was fabulous

parking is expensive. commute if you can. pool was really small and busy.

love to stay here after a long haul flight early check in and the best staff too

directly next to the laundry, constant noise, staff talking laughing chatting every 45 mins between 7pm-9pm

from house keeping staff banging a laundry storage door right next to room

room was right near the outdoor area where laundry is kept, very

to the laundry company being late in dropping off the towels and bedding for the whole hotel

room service was amazing. couldn't find fault. food was hot & taste good.

could do with a laundry

gym

there is also a gym with new equipment

new hotel with on site restaurant, easy walk with 3 kids to terminal for early check

05pm, but were charged for the early arrival

allergic to laundry powders

the room service was good and the food was also nice

gym facilities brilliant

was so very spacious and so comfy and the wifi worked perfectly

the kids were given little goody bags with toy aeroplanes, crayons, masks and games

were put in 709 next door to the laundry room and was very noisy early in the morning causing

no wasted space or plastics or laundry

was next to a laundry room and the noise was quite loud through the night of staff in and out of the room and

wouldnt want to do it in the dark with kids and bags

beds, great air conditioning good communication about early check in and helpful

laundry van loading / unloading directly outside our window early on saturday morning was

breakfast was fabulous

the spa was lovely and the surroundings great

all areas including the spa and pool were spotlessly clean and well decorated

didn't have time to use spa or gym

car parking area can be a bit difficult to negotiate when busy.

noisey ie floorboards footsteps, kids,toilets flushing,main road bathroom stunk like sewage

satnav took us straight to the door, plenty of off road parking, booked a family room which was huge

wifi was good

pet friendly

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

ud83dude29 the noise banging the laundry baskets

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

it was located next to the laundry room and the delivery doors outside

complimentary ev charging point in the car park so really helpful having a full charge to set off with on our

in the room was a quite unresponsive and a weak wifi signal in the room

hard to get through to reception from the room to order food and room service

you can see the black scum under the rim and main issue was we came to get a night away from the kids

there s no walking around around the pond unless your a golfer

great spa facilities and pool

very clean, spacious, quiet room with friendly and helpful staff who even offered to do our laundry

but the bar was open til 2am so that was a

elevator (but helpful staff) room service stopping at 8pm on sundays, which caught me out and left me a bit

cocktails in the bar were our favourite

there were details that were overlooked (no info about the wifi password in the room - had to call reception