also no privacy to get changed there should be separate cubicles, and we thought there was a pool to swim in

the waiting time at the main bar would have been halved if more staff were serving

the wifi wasn't very strong in the room.

wifi is not available in some of the rooms and poor in the downstairs area

brilliant location and loads of parking

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

i didn't get a chance to try the wifi so can't comment

the bar was great and the staff were friendly

i arrived wifi was not working however when i asked the front desk they connected me to the staff wifi

the chilli con carne on the bar menu is very spicy

great breakfast (except sausages), free laundry a bonus

laundry is free! it s very convenient!

i liked the easy access wifi and the free laundry facilities

good location, decent breakfast, clean rooms and free self-service laundry.

we were very happy to see the laundry facilities available to guests

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

lovely choice of buffet breakfast and with a member of staff ensuring everything went smoothly

was a new bar girl who was completely overwhelmed but from that the staff were good

the pool and breakfast was great

information on pool and gym could have been clearer. i had to locate staff to get towels etc.

poor standard, room out dated, smelt , dirty laundry in corridor

had a problem with the wifi on 3rd floor

wifi not available in back part of hotel

skip the set menu and order room service

no room service, keep people out of your room and good one way system

pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

wifi was bad.almost no coverage and bad speed.

free car parking

poor wifi. breakfast could have done with some fresh fruit.

beautifully decorated with modern, comfy lounge/ bar area

great bar with good selection of drinks

found some dirty laundry under sofa bed on arrivalud83eudd28

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

we tried for early check in but room not available

however i did manage to park and the car was ok in the morning, the reception area is good with a bar close by

breakfast was lovely and there was plenty of variety that the kids loved it too

the bedding had odd stains laundry firm need to check this

free parking

wifi was difficult.

free wifi

wifi good

shower clean and laundry was white and fresh

is a pet friendly hotel but you can't take your dog into the bar or restaurant - which is fine because

hotel full of character fabulous hard working staff lovely breakfast comfy bed nice large room pet bowls and

the morning breakfast is nice. good wifi.

it was over priced bar closed /restaurant closed in the evening had to use the hotel next door wifi /bar draft

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

crisps/nuts in the bar would be nice

parking, tray charges, pet charges, spa charges being a hotel guest with spa access meant no locker or

amazing spa facilities and very good value for what's available. breakfast was also excellent.

we enjoyed a warm and pleasant stay - an amazing room and we made full use of the sector-leading spa facilities

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

parking right by the room

only downside, it was a shame that the wifi was not working in the rooms.

early check in at no additional cost

no hotel directory in bedroom so only discovered there was a guest gym on the last morning.

gym and food

plenty of parking at no additional charge, despite the location being close to the town

pet friendly, comfortable stay, friendly receptionists.

staff, location , clean room , gym ,

they run the laundry super early outside so you cannot escape the noise in the back rooms

laundry and cleaning equipment all

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

room was up an extra 2 flights of stairs (steep) and had to navigate a warren of corridors (with laundry bags

room outlook was poor with scaffolding and laundry area

pool was busy as it was open for kids swimming classes at all times

spa facilities were amazing

wifi was poor at times and not being able to swim early was disappointing but understandable given

one of the receptionists gave us a late check out for free to compensate us for some of the other staffs rude

parking at the door for disabled user

biscuits as a main course, after the vegetarian offering arrived stone cold and went back to the kitchen too

open fireplace in the entrance makes you feel welcome

the windows were open so we were very aware of the noise from a boiler or extractor fan from the kitchen, and

assumed there was an actual spa with pool, jacuzzi and everything but there was just a sauna and treatment rooms

lounge areas beautifully appointed, the garden room restaurant and bar exceptional

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

in the spa are changing rooms were hanging off their hinges, coin got stuck in the slot, and hair dryers

bed was comfortable and wifi was decent for a work connection

use of pool/spa facilities a great bonus

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

restaurant and bar very nice indeed

excellent breakfast and convenient bar for later evenings

pet friendly, clean, functional

we were next to the laundry room

the wifi kept dropping out continually the 3 days we stayed.

reception staff and bar staff were friendly and welcoming

beautiful venue and location - really good breakfast

were cheery & helpful; ample parking & ev charging on site; very quite location; good weather do; lovely bedroom

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

5 tray charge for room service

the grounds and car parking were wonderful

this could do with addressing when having pet rooms near

my room was noisy in the afternoon because of a kids party in the outside gazebos.

pet friendly

weak wifi in bedroom

wifi breakfast child friendly pet friendly restaurant outside areas

it s a lovely, welcoming place, front bar is very pleasant, all the staff are lovely.

cleanliness was poor, used laundry in hallways. room was poor

advice: hide the laundry bins in carpark at all times , it ruined the look on arrival

swimming pool and spa, the pools were i live have not yet reopened, it has been driving me

hard to find room. wifi was terrible.

we didn't use the gym, so i can't say anything about it

view from the bedroom looked out on to trolleys full of dirty laundry

original room we were put in was near the laundry and very noisy but when we asked they moved us and the room

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

333 noisy with laundry vans loading at 6

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

we enjoyed the use of the swimming pool at night and the following morning

the layout, comfort lounges, pool and gym and beautiful gardens

the breakfast was excellent

lovely hotel , staff friendly and breakfast excellent

there could have been a better choice of fruits and meats / cheeses at breakfast

plenty of parking space

building has lots of character and rooms were nice and easy accessible with plenty of parking

room was so hot i was please they did room service, but was shocked that they charged me 18 for scrambled egg

wifi was poor in the rooms

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

every single thing apart from being able to use the wifi

breakfast was just as lovely, on the whole a great relaxing place we would recommend and will be

the food and parking and the overall atmosphere

to our needs of early check in got 3 rooms ready for us guests who were attending a wedding

hotel wifi was not available during breakfast

wifi was too slow restaurant was overpriced not enough plug sockets in the room room too hot needs

wifi needs improving

wifi does not reach the bedroomsfur

room very noisy refused room service at 8.30pm

free and plentiful parking

terrace bar excellent

could not get the wifi to work, we were only there for one night so didn t chase it up

ample parking and multiple ev charging ports available

service, friendly staff, warm welcome, early check in possible

a dessert or coffee menu and had to find a staff member to pay the bill found them all behind the bar talking

great breakfast staff super helpful and friendly

also, no room service after 9pm; i d arrived quite late so didn t have time to eat in the restaurant

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

and laundry bedsheets and towels are on the floor near lift whole

room service was never picking up the phone

food -restaurant and bar were amazingly, location - close to everything but felt like we were in the countryside

staff really helpful, in particular lewis. food ordered by room service was nice.

couldn't connect to the wifi, but it wasn't important and werent concerned

couldn't get onto the wifi...maybe it was me...

bar meals were also to a very high standard with a good choice of cask ale whiskey and gin bar

location for uttoxeter, which is where i was visiting plenty of parking, and everything you need in one place

beautifull location ,ample parking, staff were friendly courteous and helpfull

of pool ,social events and entertainment most months excellent value attractive reception ,bar and

spacious rooms, ample parking, well situated hotel

they offer free parking, and there was plenty of parking space

lovely clean hotel . food was superb . bar staff were lovely

the spa and gym was the best for me