pet fee is incredibly high, extra charges for laundry room

the pool, hot tub and ice machine were broken

paid 40 dollars extra to have a pet stay with us

be sure to ask for room on their parking lot side, the back of the motel borders a auto body service garage,

bed and pillow amazing, staff excellent, great breakfast and location. room spotless!!

wifi as a bit weak at times

expected rooms to be not so ordinary. parking garage was not marked well .

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

paper towels in kitchen. garbage cans in kitchen, bedroom, living areas.

and from the street we can hear the air condition from all the rooms and at the parking garage

i loved the location, the staff were pleasant and the parking was free

to laundry'extremely noisy'doors banging all the time

the pool is closed.

the staff was exceptionally nice. the pool was clean and warm.

cold pool area

staff was friendly, room was updated and clean, breakfast had a nice selection and the pool was warmer than most

wifi works easily

wifi was terrible

we could have had a good breakfast but it wasn t their fault with the virus flirting around

in pool / fitness room was not on at 6am, as the controls may not have been adjusted for dst

the bar on site

laundry machines out of service

kids loved the jetted tub in the room and both swimming/wading pools

breakfast was delicious

the pool was great for little kids! room was nice.

this hotel does not have the nicest rooms, my kids loved the pool area

i also wish laundry rooms were kept better

had to go to laundry room for more

filthy laundry room

parking lot wasn t very clean when it comes to snow and ice they need to salt there handicap

parking lot could use a little upkeep

would like a free breakfast option.

so that's a plus considering how many kids running around

pool for the kids

staff allowed a group of hockey kids to play hockey in the main hall for several hours until 10:00 at night

the breakfast bar was

laundry was on main level in very well lit room so i felt safe when i had to go do laundry at

great breakfast area with lots of variety

friendly staff, clean room, delicious breakfast

so if the kitchen could be stocked with a scissors that would be handy

plus gym and salt water pool are excellent bonuses

24/7 snack bar where you can purchase snacks and drinks

advertised pool and fitness center were not available.

i liked that there was a fitness room even if i didn t end up with a chance to go use it

wifi only if you had hilton honors, who does that any more? $9 for continental breakfast?!?

it was great to have the bar and food available for purchase on property

like that it has laundry facility, the rooms and the staff provided excellent customer service

the laundry and snack machines are so convenient

i like the rooms and that it has laundry.

enjoyed all the amenities, the large room, and the kitchenette and the laundry room

laundry is low priced and provide laundry soap free if needed

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

no laundry and the breakfast was way overpriced.

kids were in the pool yelling at 7:30am and the pool wasn't supposed to open until 9am on sunday

fitness center had dumbbells

the screaming kids in the pool. but, that s kids. they were quiet by 11:00.

breakfast was excellent, but was surprised that there was no meat { bacon/ sausage } offered!

small parking lot for big vehicles.

maybe few other choices for breakfast but overall we would come back and recommend

friendly staff, great pool, excellent breakfast

the pool facilities were tidy

liked that it has breakfast and a place where you can do laundry in the hotel

worst stay they had no laundry on site no good housekeeping and no vending machines and always had trouble with

no laundry facilities.

laundry smell

no guest laundry facilities. only one very slow elevator.

pool kids pooped in it

even the lady that delivered the room service from the restaurant attached to the place next door

smart design, new amenities,access to decent bar and grill, nice gym equipment

the pet fee was $75. way too much. we won t stay again because the pet fee was too high.

wifi services weren t the greatest. didn t watch tv much due to the connection.

was a wedding reception that evening and parking was terrible

the hotel was very clean, had a nice pool area, free parking, and wonderful, helpful staff

the free on site parking and multiple highway accesses were much appreciated as we could reach downtown within

hotel needs to update their website as it clearly states there is a pool and a hot

having a bar for nighttime drink, coffee and light breakfast available for am start

breakfast was good, internet was fast, etc

i loved the little exercise room and pool area

everything was clean and nice. breakfast outstanding.

breakfast was mostly sugars and carbs

didn't eat breakfast here, was meeting our son.

tried to do laundry and there were kids all over the gym equipment and hanging out in the laundry room

location, social evenings, laundry facilities, courtyard

the laundry room was

pool, basketball court, clean room, free laundry

have to walk too much if you are at the other side of the hotel to get to the laundry

washer and dryer right in the bathroom makes doing laundry easy and helps me have one less chore when i get back

staff, brand new apartment with everything you ll need inside (equipped kitchen, laundry and dryer, fast wifi

laundry facilities in the room was fabulous

lay out, loved the 3 bedrooms plus living areas, kitchen and laundry appliances great quality, kitchen has bare

convenience of traveling with four adults and having 2 bathrooms plus 3 bedrooms, full kitchen, laundry, and

ice machine poor laundry facility as an established guest was asked to provide a cash deposit the carpets were

put me next to the laundry room they tried coming in my room twice with out my permissions and they checked me

with good water pressure, the staff was nice and helpful, the wifi worked well and they had guest laundry

laundry

have lamps with built-in charging stations, just something to consider as long as you have great wifi might as

they have a pool table and also a laundry room that is a courtesy for the guests

the free laundry imenities

loved having 24 hour access to the free on-site guest laundry with detergent

the bar area in the evening was people sitting together with out distancing

the fire alarm went off st 4am scaring my kids to death but not the hotels fault.

had a nice gym, the kids enjoyed the pool, nice location plenty of options for food nearby

everything else was great. the water park/pool area was magical for kids!

the bunk beds in the rm for the kids was great along with the pool and water park!

i like breakfast because it's included, and i like the room so quiet, i like everything

loved the water park for my 2 kids under 4. they loved it and spent 2 hrs having the best time

pet fee

good breakfast and they did a great job keeping it stocked

the lobby tables don't get wiped down very often, so at breakfast, it's hard to find a clean table

neither of them had all of the equipment you would expect in the kitchens

the breakfast is great, wide variety of food to choose from. clean, plenty of room

went to ask if i could take my breakfast to my room, and the nice young lady at the front desk said yes and

the breakfast had a lot of options to satisfy everyone in my family

the available trundle beds provided a place to sleep for all 3 of my kids

to many’s kids in the pool

thing i didn t like abt property, the ppl that serve breakfast always comes out to monitor me and my family

no comfort height toilets. no access to guest laundry due to hotel renovations.

the laundry room a plus

laundry room was a big plus

having to stand and wait for elevator in area by bar when leaving pool area

the breakfast buffet was good also

tiny and has little to no seating which was fine since it was ice cold and solidly packed with kids until it

the pool area was the only area that needed to be cleaned. pool needs to be cleaned.

the room service was superb

pool was smaller than expected, considering the fitness room was huge and there were so many rooms

breakfast would be nice

it was also really nice to have a pool, hot tub, workout room, and laundry room

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

breakfast is great and having the laundry was really helpful

liked the kitchen in the room, breakfast choices and the location was excellent

too much chlorine in pool & jacuzzi way too strong dangerously strong.

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

location was located as close to a surgery center in chaska that we could find it was quiet & parking was

the parking lot was a little bit of a mess, icy areas and slush.

parking spaces were taken up by big containers.

the breakfast is top notch and you can t beat the cookies at check-in, the fruit infused water

and handy guest laundry

laundry facilities are a little out-dated, though work fine

the big parking area, the unlimited beverages 24/7, the staff and the guest laundry area.

sound of closing doors in hallway near laundry was rather noisy (sometimes travelers sleep at odd hours : ) so

there is also a laundry facility available for hotel guests, which is very convenient

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

fitness cenyer outdated.

good location...awesome hot tub and pool. room and bed were very comfy. very clean facility.

having a gym and laundry on the same level as the room

complimentary laundry not so great.

the pool and hot tub were also nice

i could really appreciate the service, the accommodations, breakfast, etc, we really enjoyed the pool and spa

breakfast staff, made sure we had what we needed, had a had great happy attitude, very attentive

wifi had a somewhat weak signal

great breakfast. clean hotel great place to stay!!

i understand and expected the pool and hot tub to be closed, but wasn't expecting no breakfast

some high schools kids had the room next to me and were very loud in the hallway all night !

staff and the free hot breakfast.

the laundry room is very useful and the front desk has laundry detergent and quarters

some of the staff were rude the pool was close

good breakfast. room was spacious. bed was comfortable

suite layout which included a full kitchen where we could prepare our meals, as i had just had outpatient eye

breakfast was great but the room is very small and there were a lot of people so i had to eat

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

they ran out of many breakfast items early. they ran out of pancakes and bananas before 8:00.

nice location. breakfast options were very tasty.

we liked staying on the 1st floor. breakfast had many options. parking very easy and accessible.

we enjoyed the pool and the spa.

has a wonderful restaurant and bar that i have always enjoyed in the past and due to covid-19 the restaurant

we booked here because it had a bar and restaurant

i walked down to the kitchen to find out that the difference between a continental breakfast and a full

pool area was nice

free wifi

lots of stores and restaurants very close within walking distance of the hotel room was clean pool was nice

room service needed a little bit of work - i asked for a salad with my dinner one night and they

convenient area, large parking, friendly staff

free parking with lots of spaces available

don't do breakfast room service anymore which was a huge loss for us and why we won't go back again

would have preferred for hot tub to be outside, there were lots of loud kids in the pool area which prevented

the pool area was awesome since adults only after 9

the best pool ever. the outdoor landscape. the fire table

patio and restaurant gym pool all awesome

there is laundry for $1 wash/dry so you can head home with clean clothes

terrible wifi

after swimming, the kids clothes color changed

bed and fitness room

i love that the bedroom was separated from the kitchen and living room, and that we could cook our own food

parking lot doesn t have enough spaces, which seems a bit ridiculous

the hotel is also pet friendly and we had no problem with having our dog with us

plenty of parking and good internet

the rooftop bar is also very nice and has a good view of the city

not enough parking so we had to walk a little ways away.

to say what i don't like, it's that the swimming pool is too small

parking lot could have used a little more lighting.

wish they had an indoor pool

pool was an outdoor pool

parking was tricky because we were towing a 12 trailer behind our truck and the options were to

room was right across from kitchen and laundry room and close to front desk

not enough parking.

pool was under construction so wasn't able to try that out unfortunately, but didn't disrupt the

the bathroom door was a lil janky and would love a kitchenette

no pool and gym

the location was good with enough parking.

didn't have breakfast there.

thousands (literally) of cigarette buts on sidewalks, drive, and parking lots

i would have appreciated some fresh fruit on the breakfast bar but not a big deal.

loved the kitchen in our room, it made life a lot easier and cheaper

breakfast was good rest of the staff and met was good

great location and breakfast, clean and so comfortable.

parking is terrible

breakfast was awesome and location was great!!

this hotel was outstanding!! great staff. easy location to get to. wonderful gym.

pool hours could be extended! i would have liked to see a hot tub!

pool water temperature was cold

very family friendly and the pool is always clean

the free wifi works also spotless even with a vpn to my company servers to retrieve documents (i had not

clean, friendly employees, great breakfast

laundry option

no pool no laundry breakfast outrageously priced

the breakfast and cleanliness

i appreciated having drawers so i could put my clothes away as well as free wifi and parking

the pool door had been open all night my first night so the next day it was bugs in the pool and the

laundry is 3

the morning breakfast, wi-fi, swimming pool, and gym were great perks included in the room charge

roominess of the room, full supply of dishes in the kitchenette, breakfast bar and the manager

clean, spacious room, full kitchen .

the morning breakfast, wi-fi, swimming pool, and gym were great perks included in the room charge

microwave in the rooms and going outside to do laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

that they don t have a laundry machine s specially when you stay with a kids

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

no laundry facilities

there was laundry, office area and workout

kid friendly. has a laundry room.

the beds were comfortable, the fitness center had updated equipment and was also very clean

the front desk rocked!!! and the pool is open!!!

too many kids in pool for a small pool and hot tub;(

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

location, good breakfast, kids loved the pool

nice pool although chilly room. great breakfast. comfy beds

i liked that it was a decent place to stay and keep the kids entertained for a couple of days.

breakfast person was great

laundry room in the main building was nice , staff were very nice

pool was closed.

staff at check arguing about pet fee. totally unnecessary.

having a kitchen, pool, friendly staff, able to borrow kitchen items and games.

a great sleep great room also great breakfast in the morning couldn't ask for more than that

i needed to use the laundry, but they had no quarters

everything was great, quiet hotel, good breakfast options. will definitely stay again

had a nice place to shower, crash for 9 hours, and get breakfast for a low price

great rooms, pet friendly, breakfast, pool, location.

pet friendly

they let random non-paying people shower and do laundry there

laundry equipment was run down and parts were broken to expensive also. (washer and dryer)

i would like to see warm breakfast come back.

good breakfast and has a pool

the pool and hot tub were clean

and when we checked in (and every day after) the cleaning staff leave these big blue rolling laundry holders in

tried the pool yet, so can't rate

friendly staff, great breakfast selection, big pool

my husband said the breakfast was good

we did not stay for breakfast.

detergent available to purchase to do laundry

by a rude young woman who was out of uniform and seemed like she has just been asleep in the laundry room

i like about the hotel that it was pet friendly but everything else in the hotel i did not like laundry room

sign in laundry room says quarters available at front desk, but this was not true

the smell of marijuana in halls, piles of cigarettes butts on ground near enterances doors, laundry prices to

they had the pantry open to get whatever you would like, and there was a coin operated laundry (you can purchase

clean room, friendly staff, late check out, good breakfast

gym with basic equipment to get a decent workout in during your stay

great clean hotel. nice staff. kids loved the pool.

kiddie pool area was the best for our toddler

there were two people in the room but the only one set of towels i was told to go down to the laundry room to

i didn t like anything but i was glad they had a laundry room

the laundry ladies are adorable and help you when you need

wifi wasn't good

old, smelly, unknowlegeable staff, long term guests , illegal activities in parking lot etc...

clean well kept pool

breakfast was very good, room clean, hotel in good location for what i needed to get done.

very friendly staff, and even allowed early check in as i was in town for a sporting event.

nice staff upon checking in! nice & clean ?good breakfast

i really like that check out was not until noon, gave the kids time to swim in the morning and time for us to

great breakfast and happy hr. nice and clean. very comfortable.

we enjoyed the breakfast and the happy hour. it was also a very quiet hotel.

tiny pool for the amount of rooms this hotel holds

room service was good

landscape/parking lot

was fast, close to groceries and shops, close to freeways, pool was nice, gym was great

lots of parking, friendly employees, public areas of hotel were clean and well maintained.

banging on the door and he called the cops he was harassing young children when they were at the pool and the

excellent breakfast and we love the location. very quiet.

clean lobby and room, amazing staff, great breakfast and wonderful location!

hotel is run down, pool, gym and sauna closed by the health department

the building design with the indoor swimming pool and gym facilities was very unique

there was nothing posted online of the gym/pool being closed

breakfast was good and the staff were so helpful and nice i really appreciate the pool for me and my kiddos we

renovation in lobby, pool & gym!

laundry

the laundry room window was broken

my second room which was 24 was next to the laundry room the staffs came in at

people party in the parking lot all night

parking lott a little dirty

tje only downside is there isn't a pool pr hot tins or laundry facilities but for a good value, inexpensive

bed was very comfortable, the breakfast was good, and sophia, who checked us in, was really nice

staff was very friendly! i liked that it was just $10 extra for pet!

parking lot a little dark.

breakfast was filling and plentiful. the room was very clean and staff very friendly.

guest laundry area clean and pleasant

but loved the mini kitchen setup

and had a mini-kitchen

the room was great and really enjoyed the kitchen area and comfy bed

breakfast had great options! also loved the heated parking, and the black out curtains.

they did have trash bags in the trash cans and they also didn t have dirty laundry bags either

the wifi is slow and unstable, making it hard to work at night if you need to

the cleanliness, the bar and room was beautiful and spacious.

the rooms have everything you need and are spacious. the gym is nice and the location is good.

location, nice gym and comfy beds

in addition, it got self laundry service which is really the traveling people need

be awesome if there was more than one washer and dryer in guest laundry but so grateful they actually had one

a deal breaker, but breakfast was so busy that food was running out

needed your room key to access the elevator, gym and pool

location, comfortable room & bed, good breakfast, easy parking, courteous staff.

bed linen had not gone through the laundry

no breakfast and laundry facility.

the cleaning staff and breakfast kitchen staff are to be commended on their difficult work

hells kitchen

wish it had a pool for my kids to swim :)

poor room preparation - my bath towels were wet though fresh, staff unsurprised because laundry is difficult

elevator malfunction. no laundry service.

pet friendly

the property itself was very nice obviously this place is not a hotel for if you have little kids as there

breakfast was not what i would expect from a hotel

conversation from next room, carpet stained and no l audrey bag, had to ask front desk for laundry bag

laundry room did not have a chance machine and front desk did not have change either at the time

really comfortable and spacious, lobby, gym and laundry were also nice and convenient

*room service: fresh towels and light cleaning was not available unless requested

suite, kings bed, nice coffee, perfect house keeping, bath tools terrific, gym

or had you kids with, it would be tight

have liked plain water to drink as an option at breakfast

hotel was mostly fine. probably a good place to bring your kids.

complaint was that nobody told us about the continental breakfast and it also was not listed on the hotel info

kids slept on the sofa bed where the mattress was falling apart and had stains on it

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

no laundry service is unacceptable

before i made reservations i asked if there was laundry facilities

was a laundry list of issues , no staff was willing to help or something to justify

felt like they just allowed kids and anyone book their rooms not sure for what reason

do not have laundry machines on site, nor are there any in the immediate neighborhood

come into town usually once a year for gymnastics meet

the hotel didn't seem to be a good environment for kids

no free breakfast no wifi that worked parking was expensive

also pool was open late - helpful with kids

laundry to reception just before 09:00

carole very very friendly. spa tub worked great and was very relaxing.

spa was unstaffed during hours of operation.

the bar was impressive

need to have a walk in spa for everyone, saunas, steames, hottubs and spaces where you can go out of the sauna

there s a laundry facility & gym but i didn t use those on this occasion

room was right next to a utility or laundry room

wish breakfast was serving until later then 9am.

- wifi was slow - breakfast finishes very early and this is no access to coffee afterwards

room service was trying to come in and clean my room before 9:00 am. that i did not like.

room service was quick and good

free wifi, no quiet place to go and read, would have liked some small breakfast included for the price,

room service, no valet parking, we had power cut during our stay and no one was there to fix

room service, no breakfast included

no free wifi in the room.

and we were never changed to a different room; - there was a cockroach covered by towels in the laundry room

no quarters were available to do laundry on our last morning there

hotel, pool, laundry, fitness, spacious beautiful rooms, about a three minute walk to the target center through

breakfast, complimentary drinks, friendly staff, location, gym.

great breakfast, beautiful room, relaxing bar/lobby area, and the location was perfect

paid $23 for the express laundry service, to have them press a dress shirt and steam a two-piece suit

requested early check in, when i arrived i was told it would be a 40 dollar fee

would be nice if the bar opened earlier than 4pm

from granting us early check in to changing our room from a double to a king and making sure we had a fabulous

they didn t take their time to tell me about the gym, pool, restaurant in the hotel or anything

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

lack of parking

location was good if you planned on going to the valleyview fair or to the mystic lake casino as both are nearby

breakfast was great, but i'd recommend to have a staff person available to make sure nothing runs

across the street (walking access) quiet rooms and neighbourhood hispanic food truck in parking lot breakfast

musty smelling hallway leading up to room from back parking

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

there was a strong smell of smoking through out the building

views, location, and room service.

i enjoyed the gym open 24/7

to the event gym was clean, spacious, and had ample equipment staff texted me to check if i needed anything

hospitality at the front desk was amazing along with the room service

pool was amazing, and the beds were so comfy

able to accommodate a late check out per our request

our breakfast was tasty with a good selection and quality ingredients

hotel lobby bar was fun

i missed strawberry marmelade at the breakfast buffet.

warm bedding, comfortable bed, fast wifi

the cost , no micro wave , small room.. slow at room service..

room service for dinner, my steak was disgusting

great location, rooftop observation deck. good gym. clean.

also, the prohibition bar on the 27th floor was very classy

rooms are small with basic amenities, no room service and the ice maker on my floor was broken

were kids everywhere

were kids everywhere

parking lot was not cleaned up snow very well

didn t like the fact that the parking spaces are really tight together i was nervous i was going to get door

easy going and no pet fee

loved the pool table in the lobby, the view from the room was breathtaking

no morning breakfasts other than room service

hotel employee in the bar was super and the housekeeping staff performed magnificently

fit 5 people: me and my husband in one bed, two of my kids in the other bed and had a nice little couch that

of a crappy shower, no internet access in the gym (including on the networked machines themselves)

also the room service menu could be more

steel sided pool was slippery

room had plenty of mirrors, bathroom light was nice, free wifi is hugeee plus

had hoped that hotel bar bar area was still open but the staff gave of plenty of alternatives with directions

location. cleanliness. gym.

the staff was rude consistently whenever we needed help (getting laundry done, getting into the parking lot,

kids found someone's prescription for muscle relaxer in the unlocked safe, so it obviously wasn't

pool and jacuzzi where clean

pool area nice and clean, kids loved it and so did we

pool was open and there was complimentary breakfast

i used the pool, gym, sauna, steam and hot tub every day

spa was too busy...

the checking in process was well done, room great and the gym and pool as well

pool was over crowded

it took over an hour to get drinks at the rooftop pool

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

reached out prior to reservation and said they could make my anniversary memorable by adding rose petals and

the parking lot was pure ice and full of snow!

could hear kids running on floor above and hot tub was not very hot.

hotel was priced well for what we wanted. it has a great pool that the kids loved.